{"id":15135,"date":"2024-01-12T09:50:28","date_gmt":"2024-01-12T06:50:28","guid":{"rendered":"https:\/\/trendline.ee\/?page_id=15135"},"modified":"2026-08-16T23:18:30","modified_gmt":"2026-08-16T20:18:30","slug":"customer-satisfaction-feedback-gathering","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/","title":{"rendered":"Collecting Customer Experience and Asking Feedback"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Collecting customer feedback and measuring customer experience<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Could these 14 factors help take your CX collection to a new level?<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-52c054efac30dd1d1c886932d044b90e alignnone  vc_custom_1742574909147 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-world-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"worldwide pan baltic mystery shopping testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">1<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We serve you across all of Europe<\/span><\/span><\/h2>\n<h4>We provide customer-experience mapping as a full service (preparation, running the surveys and summaries) across the Baltics, the Nordics and everywhere in Europe. This is an excellent way to measure and develop your <strong>companies<\/strong> and <strong>brands<\/strong> everywhere on the same scale. Results can be analysed by individual country, by a more detailed region, or even by a single outlet.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c135f0d8413d71929a9daa053b86eded alignnone  vc_custom_1736066836102 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-language-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783178440181{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">2<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Multilingual solution<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">With the Trendline survey solution you can show respondents the questions in the languages they freely choose, for example <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/\">ENG<\/a>, EST, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"\/?page_id=8494\">LIT<\/a>, FIN, SWR, GER, RUS, ESP &#8230; or any other agreed language.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">An excellent solution if you have customers who speak different languages. And although the respondent enters their feedback in their chosen language, you can still view the results in the language you choose. The <strong>free-text<\/strong> <strong>comments<\/strong> are also translated instantly.<\/span><\/h4>\n<h4>Especially useful when the head office&#8217;s language differs from the language of the country where the departments and\/or customers are located.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa42f749f2671a77052960ae424d2982 alignnone  vc_custom_1782408541055 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-tailors-dummy-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635624425{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">3<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Tailor-made questionnaires<\/span><\/span><\/h2>\n<h4>During the preparation phase we build customer-feedback questionnaires that <strong>reflect the specifics of<\/strong> <strong>your company<\/strong> (a department-based approach). We create customer-feedback questionnaires that at the same time motivate your employees to keep the important things in mind and put them into practice.<\/h4>\n<h4>In different time periods you can use different questions (questionnaires) that matter at that particular moment. And although in the background we route the survey to different forms, you don&#8217;t have to change anything in your printed or electronic materials (links).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 alignnone  vc_custom_1783177885149 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-diamond-care-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused siseaudit internal audit benefit m\u00fc\u00fck ja turunduskoolitus kliendikogemuse klienditagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783178447195{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">4<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783193479932{margin-bottom: 30px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We recommend asking so that the respondent understands the question the same way as the asker<\/span><\/span><\/h2>\n<h4>We recommend using, for example, &#8220;<strong>yes<\/strong>&#8221; &#8211; &#8220;<strong>no<\/strong>&#8220;, <strong>multiple-choice answers<\/strong> (single or multiple selection), a <strong>1-5 scale<\/strong> and <strong>free-text<\/strong> solutions.<\/h4>\n<h4>We recommend avoiding asking for feedback on the 11-point scale of the NPS or <em>recommendation<\/em> index (Net Promoter Score), because it excludes those who give a 7 or 8 from the positive ratings. We find it too general, too extreme and, for many respondents, hard to understand. A recommendation question also gives no concrete information about what is liked or disliked. Technically, though, our platform calculates the NPS formula nicely ((9+10) &#8211; (0-6)), and if clients wish, we do use this question too (in that case, however, we do not mix it with other questions whose result formulas differ from that of the recommendation index).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4101\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4101 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783704294062\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Net Promoter Score (NPS) \u2013 why it was created and how to use it? \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Net Promoter Score (NPS) \u2013 why it was created and how to use it? \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 alignnone  vc_custom_1783178804937 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-talk-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179433741{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">5<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Free-text questions<\/span><\/span><\/h2>\n<h4>Free-text answers can be requested both as <strong>standalone<\/strong> questions and, for example, added next to <strong>specific answers<\/strong> (such as in multiple-choice questions) as a required free-text field, in order to understand what was liked or not, or to clarify something else.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-62d5d45990251e809b7a84e75b3e166e alignnone  vc_custom_1782412046943 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-user-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179440322{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">6<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783175523259{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Your users see exactly what you allow them to see<\/span><\/span><\/h2>\n<h4>In the platform we create as many users as you need for your structure, without limit. For each user you can define what is shown to them, for example the data of a single <strong>department<\/strong>, <strong>region<\/strong>, <strong>country<\/strong> or of several countries.<\/h4>\n<h4>The number of your users in the Trendline environment is <strong>not limited<\/strong> and it <strong>does not affect<\/strong> the <strong>price<\/strong> of the service.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d75690feb05705ea450af40865409459 alignnone  vc_custom_1782408425925 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-filter-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179445876{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">7<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783242093916{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Interactive analysis<\/span><\/span><\/h2>\n<h4>The multilingual <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">platform<\/a> displays the <strong>strong<\/strong> and <strong>weak<\/strong> points of the customer experience in an <strong>easily<\/strong> understandable way and grouped by the agreed topics. We develop the platform&#8217;s functionality according to clients&#8217; wishes.<\/h4>\n<h4>Each client can define the important criteria to be measured, <strong>compared<\/strong> and <strong>analysed<\/strong>. At different points in time you can focus on different factors and compare them with earlier <strong>periods<\/strong>.<\/h4>\n<h4><a href=\"https:\/\/trendline.ee\/kliendikogemuse-tagasiside-kogumine\/\">Regular customer opinion<\/a> (CX), mystery shopping and <a href=\"https:\/\/trendline.ee\/siseaudit\/\">internal audit<\/a> (managers&#8217; own service observations) analysed <strong>in one place<\/strong>.<\/h4>\n<h4>For example, in a service company it is possible to see <strong>on the same dashboard<\/strong> how the employees of department &#8220;X&#8221; feel themselves (<strong>EX &#8211; Employee Experience<\/strong>), how customers relate to them (<strong>CX &#8211; Customer Experience<\/strong>) and to what extent they apply what the employer asks them to do (<strong>MS &#8211; Mystery Shopping<\/strong>).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3443\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3443 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/platform\/\" title=\"Mystery Shopping and CX Platform and Software by Trendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783704392535\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"To the platform overview page \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">To the platform overview page \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c alignnone  vc_custom_1782409654844 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/oskused-ja-hoiakud-klienditeeninduses\/icons8-paper-plane-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"hoiakute koolitus klienditeenindus teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179450958{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">8<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Data export option<\/span><\/span><\/h2>\n<h4>If you wish, you can <strong>export<\/strong> all the collected data (for example to Excel, when the results need to be added to other metrics, such as a <strong>bonus-fund parameter<\/strong>). It is also possible to save <strong>all individual cases<\/strong> and other information as a PDF (for example to forward individual case forms to employees one by one).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c alignnone  vc_custom_1742630830754 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-no-entry-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine kliendik\u00fcsitlused cx customer experience kliendikogemuse kaardistamine kogumine\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179456622{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">9<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">One-time response<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">We can create more thorough surveys so that each individual recipient can answer only once. This is a good way to get feedback from <strong>specifically targeted customers<\/strong> or <strong>partners<\/strong>. This solution allows very different information to be entered in the background, by which you later want to <strong>analyse<\/strong> the results. For example region, length of cooperation (giving a comparison of how new vs long-term customers feel), account manager (letting you see how the customers of your different managers feel), the product groups the customer uses, and so on. In a longer survey, each respondent can <strong>save<\/strong> their form partway through and then continue.<\/span><\/h4>\n<h4><span style=\"color: #404040;\">In addition, we can invite people to fill in the same survey through <strong>different channels<\/strong>. For example by sending an email and\/or an SMS, or finally by phoning those who are missing and interviewing them directly.<\/span><\/h4>\n<h4><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 alignnone  vc_custom_1742630866869 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-roadblock-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine cx kliendik\u00fcsitlused klienditagasiside klienditeekond mystery shopping testostud kliendikogemuse kaardistamine\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179462772{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">10<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Regulating response frequency<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">With the survey solution we limit how often the same respondent can answer over time. Using this function we can rule out overly frequent feedback from the same person, or employees actively praising themselves. We rule out immediate repeat ratings from hyper-fans as well as from extremely dissatisfied respondents.<\/span><\/h4>\n<h4>The <strong>reliability<\/strong> of the collected data would be clearly questionable if people could respond without limit and by spamming.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 alignnone  vc_custom_1782413753176 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/siseaudit\/icons8-fingerprint-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181823442{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">11<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Securely protected information<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">If you wish, we can allow access to your data only from the <strong>IP addresses<\/strong> you specify, i.e. through a &#8220;secure gateway&#8221; you define. This provides <strong>additional protection<\/strong> for the data concerning your company. An important solution for international groups that have high security requirements for the data concerning them.<\/span><\/h4>\n<h4>Large enterprises can log in with <strong>Azure AD<\/strong> or <strong>Office 365<\/strong> accounts. This adds security, simplifies access to information and helps keep your company&#8217;s users and their assigned rights up to date.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 alignnone  vc_custom_1736066830560 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-report-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kokkuv\u00f5tte raport anal\u00fc\u00fcs kokkuv\u00f5te tugevused ja n\u00f5rkused naeratus naeratame\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181830294{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">12<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">A clear report once the survey is done<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">If you wish, after the survey ends (or, for example, once a year) we analyse the results and, drawing on our long experience, compile the main <strong>strengths<\/strong>, <strong>weaknesses<\/strong> and <strong>recommended actions<\/strong>. We present comparison data and trends for the key points against previous periods.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 alignnone  vc_custom_1783179361148 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/naeratus\/naeratus-aitah-et-naeratasid\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratus ait\u00e4h et naeratasid Trendline Analytics\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181836150{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">13<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Setting up the survey<\/span><\/span><\/h2>\n<h4>Whether it is a <strong>permanent solution<\/strong> for collecting customer feedback or a <strong>time-limited<\/strong> campaign survey, we are ready to take on the entire print solution (stickers, flyers, table stands, posters, screen images, etc.). In other words, for each department or location we produce materials with exactly the right content (the matching unique QR).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 alignnone  vc_custom_1742630952114 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-browser-customization-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused customer cisual identity cx brandiraamat kliendikogemuse kaardistamine kogumine tagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181843865{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">14<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Corporate visual identity (CVI)<\/span><\/span><\/h2>\n<h4>We design your surveys in line with your company&#8217;s brand book (Corporate Visual Identity). Your company&#8217;s signature colours, fonts, logos and more. Thanks to this, the surveys play their part in your integrated <strong>marketing plans<\/strong>.<\/h4>\n<h4>Setting up the corporate visual identity is included in the service price.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1783194156070{margin-bottom: 30px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 alignnone  vc_custom_1771946739461 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201200%20280&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png 1200w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-2048x477.png 2048w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"280\"  data-dt-location=\"https:\/\/trendline.ee\/en\/trendline-analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples\/\" style=\"--ratio: 1200 \/ 280;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1783248484889{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586124981288{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Two different types of CX solution<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">For different companies and different goals, you can use exactly the solution that fits at the time \u2014 or both.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586125057578{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/6&#8243; css=&#8221;.vc_custom_1596922294147{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d alignnone  vc_custom_1771936710653 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-sale-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">According to the interval you order, we <strong>send<\/strong> customers an <strong>invitation<\/strong> to answer the survey through the channels you choose.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/6&#8243; css=&#8221;.vc_custom_1596922299529{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 alignnone  vc_custom_1771936718712 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-sale-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"customer feedback nps cx naeratus naeratame Trendline testostud cx\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We open convenient, always-available options for customers to <strong>give feedback<\/strong> exactly when they <strong>themselves<\/strong> want to.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">When is the survey-based<\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\"> solution useful?<\/span><\/span><\/h2>\n<h4 style=\"text-align: right;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">You get an expected amount of feedback within a defined period. When you want to get feedback from <strong>specific customer groups<\/strong> (for example new customers vs regular customers, those who buy and those who don&#8217;t, etc.). <\/span><\/span><\/h4>\n<h4 style=\"text-align: right;\">This solution works nicely when the survey invitation is sent either <strong>from your app <\/strong>or when you inform people about the timing and organiser of the survey. Then the (justified) fear of clicking an unfamiliar link disappears.<\/h4>\n<h4 style=\"text-align: right;\">While email and SMS return about <strong>5%<\/strong> results (and often feel uncomfortable and annoying to the respondent), the effectiveness of a phone survey is around <strong>80%<\/strong>, and at the same time a pleasant human contact and emotion stays in memory. We recommend asking rather less often but better.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Why is a self-initiated feedback solution useful?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">The most negative factor in the CX field disappears &#8211; the feeling of <strong>spam<\/strong>. It requires making responding accessible and easy. When the customer senses that no tricks are being played on them (i.e. that after giving one or two answers another 10-20 questions don&#8217;t open up), they are ready to give feedback.<\/span><\/span><\/h4>\n<h4>With the help of unique links (QR codes) it is possible to know which department or employee a particular piece of feedback concerns.<\/h4>\n<h4><strong>It motivates employees<\/strong>, because they know that customers can always easily give named feedback.<\/h4>\n<h4>An excellent solution that shows customers that feedback is not spammed, yet it is always possible to give feedback at the desired moment.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;20&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Channels and options for collecting customer experience and feedback!<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a alignnone  vc_custom_1735998008331 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-marked-mail-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">E-MAIL<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We send your customers an email invitation to take part in filling in your questionnaire in the Trendline platform.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e alignnone  vc_custom_1735998143403 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-phone-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">SMS<\/span><\/h3>\n<h4 style=\"text-align: center;\">We send your customers an SMS invitation and a unique link on which they can give feedback about your product or service.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 alignnone  vc_custom_1736005296104 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-phone-bubble-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">PHONE CALL<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We call your customers and interview them based on the agreed questionnaire. The data goes straight into the platform.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 alignnone  vc_custom_1736005364736 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-group-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">F2F<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Our interviewers (or your own employees) talk directly with your customers and collect the customers&#8217; feedback.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 alignnone  vc_custom_1742631739363 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-qr-code-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitluste p\u00fcsilagendus QR tagasiside andmise v\u00f5imalus kliendikogemuse CX\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">QR in an agreed place<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Customers can give feedback at a moment that suits them. The result is placed under the data of the relevant department or other parameter.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b alignnone  vc_custom_1771940513786 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/naeratus\/kuidas-liituda\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kuidas liituda naeratus kampaaniaga\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">E-mail SIGNATURE<\/span><\/h3>\n<h4 style=\"text-align: center;\">We add a unique link to the sales consultant&#8217;s signature, which links the feedback to them by name. An excellent solution in B2B cases for collecting named feedback.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 alignnone  vc_custom_1771939362364 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/link-voi-qr-arvel-tagasiside-cx\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">RECIEPT or INVOICE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We add a unique link (or QR code) to the relevant department&#8217;s invoice or receipt, and the results are automatically placed under that department.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b alignnone  vc_custom_1771940526567 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/konverents-cx-trendline-tagasiside-kusimine\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">CONFERENCE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We add QR codes to the participants&#8217; name cards. Feedback can be given about the speakers, the programme and the organisation. For multi-day events, it is possible to save partway through and continue later.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 alignnone  vc_custom_1736005799804 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-lunch-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused cx tagasiside klienditeekond testostud mystery shopping\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Would you like to explore our customer-feedback collection environment on your own?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Because the <strong>product<\/strong> sold with a survey service is, in essence, <strong>information<\/strong>, the <strong>way<\/strong> and <strong>style<\/strong> in which that information is displayed is a very important factor when choosing a service provider. So that you can see exactly what we offer, we are glad to give access to a <strong>demo environment<\/strong> pre-filled with sample data. If you wish, you can <strong>try it out<\/strong> yourself and see, in a &#8220;hands-on&#8221; version, how the data is displayed and what <strong>connections<\/strong> you can find. Click the &#8220;I would like &#8230;&#8221; button shown here and we will send you access to our platform&#8217;s demo environment for an agreed time.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;I WOULD LIKE ACCESS&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1783954099342{margin-top: 50px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:CONTACT|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;80&#8243; css=&#8221;.vc_custom_1642705365520{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623850071720{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:150px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20150%20149&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg 150w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-300x298.jpg 300w\" loading=\"eager\" sizes=\"(max-width: 150px) 100vw, 150px\" width=\"150\" height=\"149\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/qr-sample-2\/\" style=\"--ratio: 150 \/ 149;\" alt=\"\" \/><\/div><\/div><\/div><span id=\"creative-link-wrap-6622\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6622 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Click this link \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Click this link \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><strong>Try filling in a sample survey<\/strong><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The QR code shown here leads to a sample questionnaire.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Enter the <strong>sample questionnaire<\/strong> either <\/span><span style=\"color: #404040;\">by reading the QR code with a smart device <\/span><span style=\"color: #404040;\">or click the link, if you want to try giving feedback! Data entry is anonymous.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-kys-_-funktsioonid-1\" data-id=\"538\" id=\"SR7_538_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-754\" data-key=\"754\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-5\" class=\"sr7-layer\">On the exit page (\"thank you\" page) it is possible to enter a different logo or image from the home page.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-12\" class=\"sr7-layer\">In the survey header, your logo and the background color of the header. For example, the distinctive color of your business.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-17\" class=\"sr7-layer\">Possibility to unsubscribe.\nIn this case, personal invitations will no longer be sent.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-18\" class=\"sr7-layer\">You can use different types of questions in the surveys:\n- multiple choice answers\n- yes\/no\n- rating 1 - 5\n- NPS, (0-10)\n- free text<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-23\" class=\"sr7-layer\">Languages of the polls are chooseable by every user. We will enter translations during the preparation work. The person who fills the poll can do it for example in Finnish but You can read the results in English.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-52\" class=\"sr7-layer\">SURVEY SAMPLE<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-1107\" data-key=\"1107\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-avaleht.png\" data-libid=\"15228\" data-lib=\"medialibrary\" alt=\"customers feedback first page\" title=\"ENG _ tel avaleht\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWF2YWxlaHQucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-kusimuste-tuubid-1.png\" data-libid=\"15219\" data-lib=\"medialibrary\" alt=\"customers feedback questionnaires\" title=\"ENG _ tel k\u00fcsimuste t\u00fc\u00fcbid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWt1c2ltdXN0ZS10dXViaWQtMS5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-Thank-You.png\" data-libid=\"15201\" data-lib=\"medialibrary\" alt=\"customers feedback thank You\" title=\"ENG _ tel Thank You\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLVRoYW5rLVlvdS5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_538_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_538_1\",el:[1000,1000,1074,576,387],type:'standard',shdw:'0',gh:[1000,1000,,,],gw:[1240,1240,1024,778,480],vpt:['-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_538_1\"].state=true;} else if(SR7.PMH[\"SR7_538_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_538_1\"].fn,19);}};SR7.PMH[\"SR7_538_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1643882875815{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8220;THANK YOU&#8221;<\/h3>\n<h4 style=\"text-align: center;\">The same logo as on the front page, or a different one.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8220;OPT OUT&#8221;<\/h3>\n<h4 style=\"text-align: center;\">From then on, surveys are no longer sent to these customers.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8220;ALREADY COMPLETED&#8221;<\/h3>\n<h4 style=\"text-align: center;\">The corresponding message for one-time-only surveys.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17331 size-full\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/03\/icons8-timer-100.png?resize=100%2C100&#038;ssl=1\" alt=\"\" width=\"100\" height=\"100\" \/><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">A 15-second break!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Before you read on, please take a 15-second break and take part in a short 2-question survey.<\/h4>\n<h4 style=\"text-align: left;\">At the end of the survey, a direct link conveniently brings you back to this same page.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9294\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9294 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/EELTOKVR\" title=\"Mida n\u00e4itab NPS ja kuidas see minu arvates arvutatakse?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1672506676137\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Survey ``What do I think NPS is?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Survey ``What do I think NPS is?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-144504dcd2131c67e52b30a967129f89 alignnone  vc_custom_1771936737631 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/kinnisvaramaakler\/icons8-speed-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Recommendation index (NPS), 1-5, or multiple-choice answers instead \u2014 which method to use?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">If you want to use the NPS formula, we use it in keeping with the purpose of that method. That is, we don&#8217;t &#8220;tell in advance&#8221; which answers have which value, and we don&#8217;t apply the NPS formula to the wording of other questions it wasn&#8217;t meant for. We understand that the recommendation index and asking about satisfaction are different concepts. In our platform we visually display, in addition to the final value calculated by the NPS formula, also the volumes of those giving different ratings. This way you see which opinions dominate, and if, for example, there are very many 7 and 8 ratings, you can feel reassured.<\/h4>\n<h4 style=\"text-align: left;\">Thanks to the interactive features of the Trendline platform, you can analyse the <a href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\">recommendation index<\/a> by different customer groups, regions and so on. For example, to see what a regular customer thinks vs a new customer, and so on.<\/h4>\n<h4 style=\"text-align: left;\">Since the <a href=\"https:\/\/trendline.ee\/milline-oli-2025-aasta-nps\/\">recommendation-index question<\/a> (owing to its nature and formula) is undoubtedly not suitable to ask everywhere, and it often doesn&#8217;t give clear information for drawing conclusions, we recommend thinking through the focus of the questions during the preparation process and asking questions so that the respondent clearly understands.<\/h4>\n<h4 style=\"text-align: left;\">Our experience shows that <strong>rating on a 1-5 scale is often much simpler for both the respondent and the person processing the data<\/strong> than an 11-point (0-10) NPS scale. But when compiling surveys we always follow your wishes and your decisions. Technically, we are ready for anything.<\/h4>\n<h4>We recommend wording the questions so that the <strong>asker<\/strong> and the <strong>respondent<\/strong> <strong>understand the question the same way<\/strong>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1783184693726{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee alignnone  vc_custom_1772011419058 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20433&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-1600x866.png 1600w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"433\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/soovitusindeks-ei-ole-rahuloluindeks-eero-palm-trendline-cx-klienditagasiside-kogumine\/\" style=\"--ratio: 800 \/ 433;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1644356119682{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<span id=\"creative-link-wrap-4912\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4912 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read the discussion on the purposeful use of NPS here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read the discussion on the purposeful use of NPS here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1644356132917{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8670382f44ca3cf15859f605833ecbd alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20315&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-2000x630.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"315\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/eesti-klienditeeninduse-nps-trendline-avatud-kusitlus-2\/\" style=\"--ratio: 1000 \/ 315;\" alt=\"Eesti klienditeeninduse NPS Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 alignnone  vc_custom_1736006974571 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-flying-star-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kas klient naeratas Trendline\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\">The examples above and below nicely illustrate the difference between the concepts of NPS (<strong>recommendation<\/strong>) and a 1-5 <strong>customer satisfaction<\/strong> rating. Both questions were asked within the same survey.<br \/>\nThe current NPS score (February 2026) is <strong>-14 %<\/strong> (minus 14 %).<br \/>\nIf you ask the same thing (as seen below) on a 1-5 scale (1=0%; 2=25%; 3=50%; 4=75%; 5=100%), <strong>how satisfied<\/strong> you are, the result is <strong>62 %<\/strong>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7014\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7014 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\" title=\"Osale avatud ja anon\u00fc\u00fcmses k\u00fcsitluses\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1772013220751\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Add your own opinion about customer service \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Add your own opinion about customer service \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20321&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-2000x642.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"321\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/rahulolu-klienditeenindusega-eestis-trendline-avatud-kusitlus\/\" style=\"--ratio: 1000 \/ 321;\" alt=\"Rahulolu klienditeenindusega Eestis Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33a3a726593627afd80611a34229c3e2 alignnone  vc_custom_1736010479131 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-light-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1772210008968{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\">Of course, these two examples shown here are not a thorough study of the <a href=\"https:\/\/trendline.ee\/mis-vaartust-loob-keskmise-teadmine\/\">level of customer service<\/a>. Such conclusions cannot be drawn from the opinions of a few hundred anonymous people. Rather, the purpose of this continuously open survey is to show how the same people answer these two questions on the same topic within the same survey, and how to read the data. The Trendline website is mostly visited by business clients, and perhaps for that reason the overall picture is a little more demanding or more expert.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-95d060b741c2141a150dd3c6b7093488 alignnone  vc_custom_1742631596277 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-customer-insight-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"360 tagasiside kliendikogemuse kaardistamine kogumine CX\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1771944790570{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">360\u00b0 feedback<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Trendline&#8217;s services let you get a 360\u00b0 overview of both the company and the employees. You can compare and <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">interactively<\/a> analyse the <a href=\"\/?page_id=18\">feedback<\/a> results from <strong>customers<\/strong>, <strong>colleagues<\/strong>, <strong>management<\/strong>, the employee themselves, <strong>internal auditors<\/strong> and <strong>mystery shoppers<\/strong>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1643882751302{margin-bottom: -50px !important;}&#8221; min_height=&#8221;50&#8243;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_2\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-817\" data-key=\"817\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-817-48\" class=\"sr7-layer\">TERVIS SPA GROUP, Board member<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-817-49\" class=\"sr7-layer\">Heigo Vare<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-817-50\" class=\"sr7-layer\">\"For Tervis Spa Group, Trendline is a reliable partner that helps us keep our focus on service quality and its continuous development. Their mystery shopping solutions give us a clear, measurable and practical overview of how our guests actually experience the service. We particularly value Trendline\u2019s professional and flexible cooperation, and the fact that they do not limit themselves to collecting results but also help make sense of them. We confidently recommend Trendline to any company that wants to improve its customer experience consciously and systematically.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-48\" class=\"sr7-layer\">LOXAM RAMIRENT, Baltic General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" 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data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" 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data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Brit-Peterson-Trendline-tagasiside-testostud-koolitused-teenindusstandardid-kliendikusitlused.jpg\" data-libid=\"16019\" data-lib=\"medialibrary\" alt=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" title=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvQnJpdC1QZXRlcnNvbi1UcmVuZGxpbmUtdGFnYXNpc2lkZS10ZXN0b3N0dWQta29vbGl0dXNlZC10ZWVuaW5kdXNzdGFuZGFyZGlkLWtsaWVuZGlrdXNpdGx1c2VkLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48.png\" data-libid=\"19991\" data-lib=\"medialibrary\" title=\"Screenshot 2023-07-06 at 14.28.48\" width=\"0\" height=\"0\" 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data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-libid=\"21949\" data-lib=\"medialibrary\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" title=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvS2FkcmktS29wcGVsLVNwb3J0bGFuZC1yZWZlcmVudHMtdGFnYXNpc2lkZS1UcmVuZGxpbmUtQW5hbHl0aWNzLXRlc3Rvc3R1ZC1rbGllbmRpdGFnYXNpc2lkZS1zaXNlYXVkaXQtQ1gtdGVlbnVzZWxlLmpwZWc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2025\/07\/Karin-Aus-Referents-Trendline-Analytics-teenustele-Apollo-Kino-copy-1.jpg\" data-libid=\"25088\" data-lib=\"medialibrary\" title=\"Karin Aus Referents Trendline Analytics teenustele Apollo Kino copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjUvMDcvS2FyaW4tQXVzLVJlZmVyZW50cy1UcmVuZGxpbmUtQW5hbHl0aWNzLXRlZW51c3RlbGUtQXBvbGxvLUtpbm8tY29weS0xLmpwZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_485_2\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_485_2\",el:[360,360,360,360,1080],type:'standard',shdw:'0',gh:[360,360,360,360,1080],gw:[1240,1240,1240,1240,480],vpt:['20%&#039;,&#039;20%&#039;,&#039;20%&#039;,&#039;20%&#039;,&#039;20%'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"type\":\"solid\",\"orig\":\"#ffffff\",\"string\":\"rgba(255, 255, 255, 1)\"}'},plType:'-1',plColor:'#313437'});   SR7.PMH[\"SR7_485_2\"].state=true;} else if(SR7.PMH[\"SR7_485_2\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_485_2\"].fn,19);}};SR7.PMH[\"SR7_485_2\" ].fn();\n\t\t\t\t<\/script>\n<span id=\"creative-link-wrap-9949\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9949 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/reference\/\" title=\"Referents\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783704481943\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"More detailed feedback here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">More detailed feedback here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;100&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623867498774{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 alignnone  vc_custom_1736085076721 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet!?<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We are glad to present the customer-feedback collection options created by Trendline. We do a demo of the services either at your office or on a video call.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;I WOULD LIKE A DEMO&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1783954115456{margin-top: 50px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:CONTACT|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 alignnone  vc_custom_1771248170902 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1771322687192{margin-right: 40px !important;margin-left: 40px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">Trendline since 2002<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"> <a href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus\/\">Training<\/a> and mystery shopping company Trendline has operated successfully for over 25 years. Experience comes from experiencing!<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c39015b27c379228d6678126699faacb alignnone  vc_custom_1742631446768 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-drink-to-go-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus kliendikogemuse\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1742630303247{margin-right: 30px !important;margin-left: 30px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Read the Trendline blog!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><a href=\"https:\/\/www.kaubandus.ee\/uudised\/2024\/06\/07\/ka-tootajal-on-nagemis-kuulmis-ja-haistmismeel\">Opinion pieces<\/a> and analytical <a href=\"https:\/\/www.facebook.com\/Trendline.Analytics\">articles<\/a> that nicely explain our <a href=\"https:\/\/trendline.ee\/testost-keskustes-miks-ja-kuidas\/\">vision<\/a>, distinctiveness and <a href=\"https:\/\/trendline.ee\/premeeri-panust-mitte-tulemust\/\">emphases<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4331\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4331 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"http:\/\/www.facebook.com\/trendline.analytics\" title=\"Hoia silm peal meie arvamuslugudel ja artiklitel!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Follow us on Facebook \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Follow us on Facebook \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.blog-shortcode.blog-masonry-shortcode-id-995894b47aaf7ade91d4e74eb39e3c34.dividers-on.classic-layout-list article {\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-995894b47aaf7ade91d4e74eb39e3c34.dividers-on.classic-layout-list article:first-of-type {\n  margin-top: 0;\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-995894b47aaf7ade91d4e74eb39e3c34.classic-layout-list.mode-list .post-entry-content {\n  width: calc(100% - );\n}\n.blog-shortcode.blog-masonry-shortcode-id-995894b47aaf7ade91d4e74eb39e3c34.classic-layout-list.mode-list .no-img .post-entry-content {\n  width: 100%;\n}\n.blog-shortcode.blog-masonry-shortcode-id-995894b47aaf7ade91d4e74eb39e3c34 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><div class=\"visible wf-cell iso-item\" data-post-id=\"19515\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"How to provide QUALITY Mystery Shopping service?\"><article class=\"post project-odd visible post-19515 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-mystery-shopping category-top-2-en category-top-read category-127 category-63 category-126 category-125\" data-name=\"How to provide QUALITY Mystery Shopping service?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20559&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381.png 999w\" loading=\"eager\" style=\"--ratio: 768 \/ 559\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud Mystery Shopping\" title=\"ravimid-1-1\" width=\"768\" height=\"559\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"How to provide QUALITY Mystery Shopping service?\" rel=\"bookmark\">How to provide QUALITY Mystery Shopping service?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping quality &#8211; how to measure it? Why is it so important? After all, based on the results of the tests, future action plans are established &#8211; &#8220;treatment&#8221; is determined. How to evaluate the&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-details details-type-link\" aria-label=\"Read more about How to provide QUALITY Mystery Shopping service?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not change the health. This principle&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20071\" data-date=\"2022-02-02T17:15:10+03:00\" data-name=\"Net Promoter Score [NPS]\u00a0- what it is and how to use it?\"><article class=\"post project-odd visible post-20071 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-top-2-en category-127 category-138 category-57 category-63 category-126\" data-name=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" data-date=\"2022-02-02T17:15:10+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20324&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-1152x486.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 324\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics net promoter score NPS soovitusindeks Klient\u0173 rekomendavimo indeksas\" title=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics NPS\" width=\"768\" height=\"324\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" title=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" rel=\"bookmark\">Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>NPS calculation has devised more than 20 years ago in the United States by Frederick F. Reichheld. With what goal? How the calculation works? Why and how to use it? How not to misuse it?<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"12236\" data-date=\"2020-06-27T22:38:16+03:00\" data-name=\"Mystery Shopping in Shopping Centres - why and how?\"><article class=\"post project-odd visible post-12236 type-post status-publish format-standard has-post-thumbnail hentry category-mystery-shopping category-top-2-en category-63 category-126\" data-name=\"Mystery Shopping in Shopping Centres &#8211; why and how?\" data-date=\"2020-06-27T22:38:16+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20410&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/06\/Spice-Centre-Riga-Trendline-Mystery-Shipping-partner-768x410.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/06\/Spice-Centre-Riga-Trendline-Mystery-Shipping-partner-768x410.jpeg 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2020\/06\/Spice-Centre-Riga-Trendline-Mystery-Shipping-partner-1123x600.jpeg 1123w\" loading=\"eager\" style=\"--ratio: 768 \/ 410\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"Scpice Riga Trendline Analytics Mystery Shopping SLEPEN\u0100 PIRC\u0112JA V\u0112RT\u0112\u0160ANA\" title=\"Spice Centre Riga Trendline Mystery Shipping partner\" width=\"768\" height=\"410\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\" title=\"Mystery Shopping in Shopping Centres &#8211; why and how?\" rel=\"bookmark\">Mystery Shopping in Shopping Centres &#8211; why and how?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwLS0lM0UlMEElM0NzY3JpcHQlM0UlMjhmdW5jdGlvbiUyOHclMkNkJTJDcyUyQ2wlMkNpJTI5JTdCdyU1QmwlNUQlM0R3JTVCbCU1RCU3QyU3QyU1QiU1RCUzQnclNUJsJTVELnB1c2glMjglN0IlMjdndG0uc3RhcnQlMjclM0ElMEFuZXclMjBEYXRlJTI4JTI5LmdldFRpbWUlMjglMjklMkNldmVudCUzQSUyN2d0bS5qcyUyNyU3RCUyOSUzQnZhciUyMGYlM0RkLmdldEVsZW1lbnRzQnlUYWdOYW1lJTI4cyUyOSU1QjAlNUQlMkMlMEFqJTNEZC5jcmVhdGVFbGVtZW50JTI4cyUyOSUyQ2RsJTNEbCUyMSUzRCUyN2RhdGFMYXllciUyNyUzRiUyNyUyNmwlM0QlMjclMkJsJTNBJTI3JTI3JTNCai5hc3luYyUzRHRydWUlM0JqLnNyYyUzRCUwQSUyN2h0dHBzJTNBJTJGJTJGd3d3Lmdvb2dsZXRhZ21hbmFnZXIuY29tJTJGZ3RtLmpzJTNGaWQlM0QlMjclMkJpJTJCZGwlM0JmLnBhcmVudE5vZGUuaW5zZXJ0QmVmb3JlJTI4aiUyQ2YlMjklM0IlMEElN0QlMjklMjh3aW5kb3clMkNkb2N1bWVudCUyQyUyN3NjcmlwdCUyNyUyQyUyN2RhdGFMYXllciUyNyUyQyUyN0dUTS1XNDdUVDdXNiUyNyUyOSUzQiUzQyUyRnNjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMC0tJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]How to get objective understanding of the lessees sales and service skills if in the same Shopping Centre there are hundreds of stores and restaurants with very different service models? There will be&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Mystery Shopping in Shopping Centres &#8211; why and how?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1771939839105{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1778519937064{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">WE&#8217;RE SMILING<\/span>\u239fAn initiative that gently nudges customers and employees<\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0890e82a8c0f137a553783ee122a2bb7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0890e82a8c0f137a553783ee122a2bb7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0890e82a8c0f137a553783ee122a2bb7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0890e82a8c0f137a553783ee122a2bb7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0890e82a8c0f137a553783ee122a2bb7 alignnone  vc_custom_1786911504355 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><a href=\"https:\/\/trendline.ee\/en\/we-are-smiling\/\" class=\" layzr-bg rollover\" style=\"\" aria-label=\"Image\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202560%20453&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/08\/ENG-we-are-smiling-1-7-scaled.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/08\/ENG-we-are-smiling-1-7-scaled.png 2560w\" loading=\"eager\" style=\"--ratio: 2560 \/ 453\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"2560\" height=\"453\"  data-dt-location=\"https:\/\/trendline.ee\/en\/eng-we-are-smiling-1-7-2\/\" alt=\"\" \/><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; 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css=&#8221;.vc_custom_1750861379568{margin-top: -10px !important;}&#8221;]<span id=\"creative-link-wrap-5873\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-5873 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/we-are-smiling\/\" title=\"Ait\u00e4h, et naeratasid!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783704560475\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read about the initiative: ``We&#039;re Smiling!`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read about the initiative: ``We're Smiling!`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Collecting customer feedback and measuring customer experience [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Could these 14 factors help take your CX collection to a new level? 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