{"id":20218,"date":"2025-06-12T11:13:45","date_gmt":"2025-06-12T08:13:45","guid":{"rendered":"https:\/\/trendline.ee\/mystery-shopping\/"},"modified":"2026-04-11T11:13:07","modified_gmt":"2026-04-11T08:13:07","slug":"mystery-shopping-in-baltic-countries","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/","title":{"rendered":"MYSTERY SHOPPING"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1586453864842{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Mystery Shopping by Trendline<\/span><span style=\"color: #e04d60;\">!<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e0c96a9e03ad939584e35a67720f9dda.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e0c96a9e03ad939584e35a67720f9dda.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e0c96a9e03ad939584e35a67720f9dda .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e0c96a9e03ad939584e35a67720f9dda .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e0c96a9e03ad939584e35a67720f9dda alignnone  vc_custom_1736007338312 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-diamond-care-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused\n\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Our Mystery Shopping service fits You if You would like that &#8230;<\/span><\/span><\/h2>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">1. <\/span><\/strong>&#8230; the <strong>questionnaires<\/strong> will be <strong>objective<\/strong> and in full harmony with Your company&#8217;s Service Standards;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">2. <\/span><\/strong>&#8230; if needed You could use <strong>different<\/strong> questionnaires for different situations or departments;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">3. <\/span><\/strong>&#8230; You could <strong>change<\/strong> the questionnaires <strong>operatively<\/strong> to measure the details needed to measure in particular time (for example after certain trainings);<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">4. <\/span><\/strong>&#8230; the Mystery Shoppers behave in a <strong>friendly way<\/strong> and <strong>naturally<\/strong> and not &#8220;test&#8221; Your employees with tricky questions but instead will follow the given scenarios;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">5. <\/span><\/strong>&#8230; in Estonia, Latvia or\/and Lithuania You could use <strong>local native speakers as<\/strong> Mystery Shoppers;<\/h4>\n<h4 dir=\"auto\"><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">6. <\/span>&#8230; Mystery Shoppers <strong>remain mystery<\/strong> (!!!) and will not be recognised by Your employees (we do use our own trained and supported and unique Mystery Shoppers in every country who are not offering their service to our competitors. It means with starting the cooperation with us You will have all new faces as a Mystery Shoppers. In case of permanent cooperation we assigne for them the same locations with agreed interval);<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">7. <\/span><\/strong>&#8230; the <strong>appellations<\/strong> will be <strong>minimised<\/strong> (in our more than 15 y of mystery shopping practice the appellations rate is less than 0,3% because of clear focus, constant support and educating our Mystery Shoppers and also thanks to avoiding subjectivity);<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">8. <\/span><\/strong>&#8230; the results would be analysed <strong>interactively<\/strong> for all level users and Your employees do not need to start to create a time consuming pdf reports after the waves are completed;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">9. <\/span><\/strong>&#8230; You could see all the results in Your <strong>native language<\/strong> (for example in English) even if the field work was done and entered in local languages (for ex. in Lithuanian), (also open text comments are automatically translated);<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">10. <\/span><\/strong>&#8230; in the same Platform and on the same screen there will be <strong>Mystery Shopping<\/strong>, <strong>Customer Experience<\/strong> and <strong>Internal Audit<\/strong> results to compare;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">11. <\/span><\/strong>&#8230; the needed results could be <strong>exported<\/strong> to Excel, for example as an input as a salary component;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">12. <\/span><\/strong>&#8230; You could compare the results of the different <strong>periods<\/strong>, by <strong>departments<\/strong>, <strong>areas<\/strong>, <strong>countries<\/strong> or by <strong>employees<\/strong>;<\/h4>\n<h4 dir=\"auto\"><strong><span class=\"x3nfvp2 x1j61x8r x1fcty0u xdj266r xhhsvwb xat24cr xgzva0m xxymvpz xlup9mm x1kky2od\">13. <\/span><\/strong>&#8230; we will <strong>present the results<\/strong> with development suggestions and focuses to Your management or\/and to Your employees, and will do it in a friendly and clear way.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-03354282b73ca6fa3a5433392a70ac90.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-03354282b73ca6fa3a5433392a70ac90.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-03354282b73ca6fa3a5433392a70ac90 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-03354282b73ca6fa3a5433392a70ac90 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-03354282b73ca6fa3a5433392a70ac90 alignnone  vc_custom_1736007374358 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-online-payment-with-a-credit-card-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-online-payment-with-a-credit-card-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-online-payment-with-a-credit-card-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"testostud\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Our approach to Mystery Shopping<\/span><\/span><\/h2>\n<h4>Trendline has more than 25 years of experience in training and customer service development. Thanks to this experience, our Mystery Shopping service in all Baltic countries is focused to find out the areas in the service and sales process what are really relevant. We do not focus so much on the general details as appearance of the employee or cleanness of the service area, but more on the factors in the sales and service communication that affects the business result.<\/h4>\n<h4>We give <a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\">objective<\/a> tools to department managers that can be used to further develop their employees. Visit results offer an opportunity to reward the best employees based on their efforts. You will see in a specific way what the employees are implementing of Your Company\u2019s expectations.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-96bfdae8baf1388588e440bc130a7a38.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-96bfdae8baf1388588e440bc130a7a38.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-96bfdae8baf1388588e440bc130a7a38 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-96bfdae8baf1388588e440bc130a7a38 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-96bfdae8baf1388588e440bc130a7a38 alignnone  vc_custom_1736007407154 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-light-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"internal audit\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Why is the Mystery Shopping service useful?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Well prepared and objectively focused Mystery Shopping helps to understand the real weaknesses and strengths of employees. This makes it possible to develop employees based on their actual needs. We measure how much your employees are completing Your company&#8217;s expectations.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-70a608ececa3ac6a65446e6ecb4553e5.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-70a608ececa3ac6a65446e6ecb4553e5.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-70a608ececa3ac6a65446e6ecb4553e5 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-70a608ececa3ac6a65446e6ecb4553e5 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-70a608ececa3ac6a65446e6ecb4553e5 alignnone  vc_custom_1736007424905 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-world-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"worldwide pan baltic mystery shopping testostud\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Where are we serving?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We offer our Mystery Shopping full service in ALL BALTIC countries. Everywhere, in <a href=\"https:\/\/trendline.ee\/testostud\/\">Estonia<\/a>, <a href=\"https:\/\/trendline.ee\/lv\/slepena-pirceja-vertesana\/\">Latvia<\/a> and <a href=\"https:\/\/trendline.ee\/lt\/slapto-pirkejo-tyrimai\/\">Lithuania<\/a>, we use <\/span><span style=\"color: #404040;\">local, native speaking Mystery Shoppers. We offer our<\/span><span style=\"color: #404040;\"> Internal Audit and Customers feedback (CX) collecting service all over the world.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-52dbfcef9474732e96c128979ce05acb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-52dbfcef9474732e96c128979ce05acb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-52dbfcef9474732e96c128979ce05acb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-52dbfcef9474732e96c128979ce05acb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-52dbfcef9474732e96c128979ce05acb alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:150px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-internet-connection-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-internet-connection-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-internet-connection-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1738333867795{margin-top: 10px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">Trendline Analytics has actively contributed to the development of the European Mystery Shopping Professionals Association &#8211; <a href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/178-why-do-you-need-mystery-shopping-health-check-your-service.html\">MSPA<\/a>.<\/span><\/h4>\n<h4>Read our articles on MSPA webpage:<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2721\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2721 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/178-why-do-you-need-mystery-shopping-health-check-your-service.html\" title=\"Trendline article on MSPA blog\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1694247875152\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Article: ``Why do you need Mystery Shopping? Health check your service ...`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Article: ``Why do you need Mystery Shopping? Health check your service ...`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span><span id=\"creative-link-wrap-9052\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9052 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/150-be-a-player-how-to-survive-and-thrive-in-a-business-world-full-of-dramatic-change.html\" title=\"Trendline article on MSPA blog\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1694247915662\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Article: ``How to Survive and Thrive in a Business World full of Dramatic Change?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Article: ``How to Survive and Thrive in a Business World full of Dramatic Change?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1596272822979{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1596272812740{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Mystery Shopping areas<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596273199782{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396949603{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e7f2e471581cf69be8c5a954e782f236.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e7f2e471581cf69be8c5a954e782f236.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e7f2e471581cf69be8c5a954e782f236 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e7f2e471581cf69be8c5a954e782f236 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e7f2e471581cf69be8c5a954e782f236 alignnone  vc_custom_1736007464231 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-outlet-location-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-outlet-location-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-outlet-location-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kaubanduskeskuse testostud jaekett kaem\u00fc\u00fck kauplus esindus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">SHOPPING CENTRE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We do measure customer service based on stores categorys. We do use different scales (questionnaires) for cashiere, showroom, pop up or restaurant cases.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8232\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8232 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/contact\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692292991588\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Ask for a demo \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Ask for a demo \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396957499{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-668102da9f8a754d1472fa593e273064.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-668102da9f8a754d1472fa593e273064.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-668102da9f8a754d1472fa593e273064 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-668102da9f8a754d1472fa593e273064 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-668102da9f8a754d1472fa593e273064 alignnone  vc_custom_1736007499642 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-door-hanger-100-copy-2-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">HOTEL and SPA<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We evaluate all different departments. Because the service expectations and service process differs by departments we do use correspondingly realistic questionnaires.\u00a0<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8134\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8134 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/contact\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692292991588\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Ask for a demo \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Ask for a demo \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396963358{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-73f9ae113331f7e1b2adc69e1feb807c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-73f9ae113331f7e1b2adc69e1feb807c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-73f9ae113331f7e1b2adc69e1feb807c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-73f9ae113331f7e1b2adc69e1feb807c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-73f9ae113331f7e1b2adc69e1feb807c alignnone  vc_custom_1736007535286 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tricycle-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tricycle-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-tricycle-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">RETAIL CHAINS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We measure how much sales and customer service communication meets your expectations. We show where are the &#8220;leaks&#8221; what are preventing to reach better results.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9060\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9060 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/contact\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692292991588\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Ask for a demo \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Ask for a demo \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596272675410{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396970102{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a3793efcdf094dc4277681d62657df7f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a3793efcdf094dc4277681d62657df7f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a3793efcdf094dc4277681d62657df7f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a3793efcdf094dc4277681d62657df7f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a3793efcdf094dc4277681d62657df7f alignnone  vc_custom_1736007567217 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-drink-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">RESTAURANT, COFFEE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We will map the strong and weak parts of your particular service process. Will give objective details to focus on and to affect customers satisfaction and loyalty.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396978089{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-63df9c2627f36a7a3a7da014840cc495.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-63df9c2627f36a7a3a7da014840cc495.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-63df9c2627f36a7a3a7da014840cc495 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-63df9c2627f36a7a3a7da014840cc495 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-63df9c2627f36a7a3a7da014840cc495 alignnone  vc_custom_1736007599870 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-phone-bubble-100-copy-3\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CALL CENTERS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Will measure your call center or your sales departments call handling skills. Possibility of name-based targeting if working schedules available. Topics based analyses.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396984037{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-df63db5faf4b93336f0c3c246c6d3414.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-df63db5faf4b93336f0c3c246c6d3414.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-df63db5faf4b93336f0c3c246c6d3414 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-df63db5faf4b93336f0c3c246c6d3414 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-df63db5faf4b93336f0c3c246c6d3414 alignnone  vc_custom_1736007654385 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/icons8-marked-mail-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">E-MAIL COMMUNICATION<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We help employees to stick to the e-mail standards of your company. Will measure how the cases are held in this channel if the customer has chosen it.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612622368025{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396991051{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-44bb18682b75464e52cf57f38c20eadb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-44bb18682b75464e52cf57f38c20eadb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-44bb18682b75464e52cf57f38c20eadb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-44bb18682b75464e52cf57f38c20eadb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-44bb18682b75464e52cf57f38c20eadb alignnone  vc_custom_1736007684459 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-badge-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-badge-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-badge-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CHECKING ID<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Service to check the asking of ID from the Youth while trying to buy alcohol. Analyse in the platform based on different parameters decided during the preparation process.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396997766{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c7796271d15c389eb1a80876de2dc4e2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c7796271d15c389eb1a80876de2dc4e2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c7796271d15c389eb1a80876de2dc4e2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c7796271d15c389eb1a80876de2dc4e2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c7796271d15c389eb1a80876de2dc4e2 alignnone  vc_custom_1736007802184 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-sale-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CUSTOMER FEEDBACK<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Customer satisfaction surveys. Analyse in the same platform as Mystery Shopping. We use combined methods to get the opinion of the wide customer base not just from the fans.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397005390{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a133fd0464e0fdcceb6cc6d1fef4b255.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a133fd0464e0fdcceb6cc6d1fef4b255.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a133fd0464e0fdcceb6cc6d1fef4b255 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a133fd0464e0fdcceb6cc6d1fef4b255 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a133fd0464e0fdcceb6cc6d1fef4b255 alignnone  vc_custom_1736011573452 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tv-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tv-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-tv-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"toote v\u00f5i brandi testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">PRODUCT or BRAND<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We measure with what arguments Your product or brand is presented by resellers and also will give You the information how Your competitors products are argumented.<\/span><\/h4>\n<p>[\/vc_column_text][vc_separator color=&#8221;white&#8221; border_width=&#8221;3&#8243; css=&#8221;&#8221;]<span id=\"creative-link-wrap-4379\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4379 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/product-or-brand\/\" title=\"Mystery Shopping Platform and Software by Trendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1732881438331\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read more \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read more \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1612622376141{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1646321483634{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1612624140252{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3364f6ec22c2520007a431ddc84a5b18.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3364f6ec22c2520007a431ddc84a5b18.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3364f6ec22c2520007a431ddc84a5b18 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3364f6ec22c2520007a431ddc84a5b18 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3364f6ec22c2520007a431ddc84a5b18 alignnone  vc_custom_1736184778741 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-meeting-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet and talk about our Mystery Shopping service in all Baltic countries<\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We are happy to introduce our services and our Platform. We would be glad to give a demo<br \/>\n<\/span><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/en\/?p=14676\">presentation<\/a> in Your office or through an online meeting.<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;CONTACT US!&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:CONTACT|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;100&#8243; css=&#8221;.vc_custom_1612622560190{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">What makes our service Unique?<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e278afe52758cbb22bb794f890e481c7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e278afe52758cbb22bb794f890e481c7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e278afe52758cbb22bb794f890e481c7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e278afe52758cbb22bb794f890e481c7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e278afe52758cbb22bb794f890e481c7 alignnone  vc_custom_1736007934916 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-tailors-dummy-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">TAILOR MADE QUESTIONNAIRES<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Thanks to our more than 25 years of consulting and training experience, our Mystery Shopping service is objective and realistic.<br \/>\n<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">As part of the preparation work, we create <strong>custom questionnaires<\/strong> based on the service- and sales process of Your company.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-60feff3aa0378e02013fe77a045a166e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-60feff3aa0378e02013fe77a045a166e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-60feff3aa0378e02013fe77a045a166e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-60feff3aa0378e02013fe77a045a166e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-60feff3aa0378e02013fe77a045a166e alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/myst-shopper-unique-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"unique unikaalsed testostjad mystery shoppers sihtgrupp osalejad kellele on turunduskoolitus m\u00f5eldud suunatud digim\u00fc\u00fcgi koolitus teeninduskoolitus juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">UNIQUE<br \/>\nMYSTERY SHOPPERS<\/span><\/span><\/h3>\n<h4>All of our new Mystery Shoppers will be trained during webseminar to help them to understand the goal of the service and service process. Our Mystery Shoppers provide their service <strong>exclusevely for Trendline<\/strong> Analytics. In all Baltic countries we use <strong>local native speaking<\/strong> Mystery Shoppers. We help them to <strong>remain<\/strong> MYSTERY Shoppers so that they are not recognized.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c860fb69da14e9cebec8e4658a2a4b47.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c860fb69da14e9cebec8e4658a2a4b47.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c860fb69da14e9cebec8e4658a2a4b47 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c860fb69da14e9cebec8e4658a2a4b47 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c860fb69da14e9cebec8e4658a2a4b47 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-filter-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">INTERACTIVE<br \/>\nPLATFORM<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendline Plartform is a management tool to display the strong and weak areas of sales- and customer service proccess. We\u00a0develop our proprietary multilingual platform according to the needs of our customers.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4b78cd0df97a7205deebf841e8e6195e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4b78cd0df97a7205deebf841e8e6195e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4b78cd0df97a7205deebf841e8e6195e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4b78cd0df97a7205deebf841e8e6195e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4b78cd0df97a7205deebf841e8e6195e alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-talk-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\">FAQ<\/span><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion shape=&#8221;square&#8221; gap=&#8221;25&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1610184000185{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_tta_section title=&#8221;What is the basis for Mystery Shopping?&#8221; tab_id=&#8221;1597434371006-5420a602-4d75&#8243;][vc_column_text]We are based on Your expectations to Your employees. During the preparation work, we prepare questionnaires based on Your service standard, on the basis of which we perform Mystery Shopping.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What language speaking Mystery Shoppers do you use?&#8221; tab_id=&#8221;1596270724991-ff0e63ac-30b5&#8243;][vc_column_text]In each country, we use for Mystery Shopping tasks native speakers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can the questionnaires be changed over time?&#8221; tab_id=&#8221;1596270725146-a13c191e-b0e5&#8243;][vc_column_text]Yes of course! We want to offer a service based on your current needs at any time. When changing the questionnaires, all the comparative information collected on the basis of the previous questionnaires will remain.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you use only one questionnaire during the test wave?&#8221; tab_id=&#8221;1596270725316-249e5654-f784&#8243;][vc_column_text]No! We use as many different questionnaires as needed during the same test wave, depending on which service situations You want to measure. And even when testing the same department, service situations are different, such as check-in and check-out situations in the hotel or the showroom and coffee shop in Shopping centre.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if Mystery Shopping results are different between different waves?&#8221; tab_id=&#8221;1596270725457-feef77f0-93be&#8221;][vc_column_text]In this case, there are 2 options. 1. whether the scale is subjective, ie the personal opinion of the test clients is asked (and they are different for each person). Or 2. if the questionnaires are of high quality and objective, the level of service is unstable and uneven. In this case, regular customers also receive different level service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is an internal audit?&#8221; tab_id=&#8221;1596270725623-6b809826-2716&#8243;][vc_column_text]An internal audit is for \u201cshadow observations\u201d performed by Your company&#8217;s head of department, internal trainer, shift overseer, or someone else and enters the result into the Trendline platform. The results of Mystery Shopping (<strong>external<\/strong> audit) and <strong>internal<\/strong> audit can be compared on the <strong>same desktop<\/strong>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to make a questionnaires if we do not have a service standard?&#8221; tab_id=&#8221;1596270725786-59324afb-6d4e&#8221;][vc_column_text]During the preparatory work, we will discuss with you and help you fix service templates. These are the basis for test visits. We create service templates for Your different departments based on the respective service communication. We fix the so-called red and green patterns of behavior. We will start to measure their implementation objectively. Based on them, you can create measurable and realistic service standards if you wish.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will the results the sum of a subjective opinions of the Mystery Shoppers?&#8221; tab_id=&#8221;1597416855451-7496a136-f374&#8243;][vc_column_text]Not in Trendline&#8217;s case. This is very possible if the questionnaires are constructed subjectively. In other words, if the questionnaires ask for the personal opinion of this particular person (Mystery Shopper), then it is subjective and does not provide special input for development activities. Trendline approach is different. Rather, we objectively measure the extent to which the customer communication of Your employees meets the specific expectations set by the Company. All Trendline Mystery Shoppers follow the principles of the <a href=\"https:\/\/www.mspa-ea.org\">Mystery Shopping Professionals Association<\/a> (MSPA) Code of Ethics for Mystery Shoppers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many different Mystery Shoppers do You use?&#8221; tab_id=&#8221;1597416922417-e7ac7907-0748&#8243;][vc_column_text]For each job, we use so many unique Shoppers that the same service provider or spot will not be tested by the same test client during the same test wave.<\/p>\n<p>Since we give Mystery Shoppers good training, we want to give them as much work as possible instead of each of them is \u00a0doing 1-2 jobs in a year and the tests being brittle. Experiences comes from experiencing. Mystery Shoppers experience and skills in naturally monitoring scenarios grow as they work. Our interface helps them to avoid employees who have already been tested (and especially by them).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can the collected data be compared in your user interface?&#8221; tab_id=&#8221;1597417001199-74d722a3-6217&#8243;][vc_column_text]You can compare both by test waves as a whole and also by one specific measure (question). You can also compare the results of, for example, Estonia, Latvia and Lithuania if you are a company in several countries. In our Platform, You can also compare in detail, for example, the average result of the whole Country (or the whole company) with the result of one department. You can compare all employees by name and see who would need development on which topics, etc.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How fast could you start the test wave?&#8221; tab_id=&#8221;1597417114217-7669b457-36e7&#8243;][vc_column_text]We have also started large-scale nationwide test waves with only one week&#8217;s notice. The speed of getting started depends on how many different service situations you want to measure (ie the time it takes to create and coordinate different questionnaires). Preparation work involves creating questionnaires based on Your service standards and then validating it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often should test purchases be made to benefit from them?&#8221; tab_id=&#8221;1597417238665-db9b46f5-10f8&#8243;][vc_column_text]Measuring service does not in itself improve service, but development activities planned on the basis of measurement results. Mystery Shopping should be <strong>followed<\/strong> by <strong>development activities<\/strong>, either for the department or for the company as a whole.<\/p>\n<p>If the aim is to include the results of Mystery Shopping as a single measure in the employee bonus system, it would be sensible for each employee to be subjected to several tests nominally during the year to measure his or her level. If the goal is to measure the average level of departments on a random basis, then depending on the number of employees, budget opportunities and the impact of departments on business results, a service audit is useful either monthly or quarterly. Certain departments are certainly more critical than others. In our practice, we have partners with <strong>monthly<\/strong> Mystery Shopping cooperation, as well as those who do, for example, <strong>2 large-scale<\/strong>\u00a0waves in a year.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Ask Your question!&#8221; tab_id=&#8221;1597417541953-7f714cd2-0031&#8243;][vc_column_text]<span style=\"color: #808080;\">Please write to:<\/span> <a href=\"mailto:info@trendline.app\">info@trendline.app<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c0a9c351c0e76fb543a46764eb45c6ad.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c0a9c351c0e76fb543a46764eb45c6ad.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c0a9c351c0e76fb543a46764eb45c6ad .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c0a9c351c0e76fb543a46764eb45c6ad .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c0a9c351c0e76fb543a46764eb45c6ad alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-with-brain-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-with-brain-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-head-with-brain-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"interaktiivne anal\u00fc\u00fcs kasutajaliides platform kliendikogemuse kaardistamine CX\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Interactive analyse<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendline interactive platform will analyse the collected data in the same way for every desired level &#8211; country, area, store, department, employee. Every customer can decide the important criterios to measure and to compare with.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">On the same page You can compare Mystery Shopping with Internal Audit (managers shadow observations). If desired You can export the detailed data to Excel.<\/span><\/h4>\n<h4 style=\"text-align: left;\">Analyse and conclusions in visual way directly in the Platform. You can just login and give a presentation of theresults in a meeting or feedback conversation. No need for aditional Powerpoint presentation creating. Interactive and fresh dynamic information always availeable. Objective analyse will make <a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\">feedback sessions<\/a> more positive and focuse is always on Your company&#8217;s expectations and standards.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1988\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1988 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/platform\/\" title=\"Mystery Shopping Platform and Software by Trendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692286550285\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"To the Platform introducing page \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">To the Platform introducing page \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-2cd9043b2eafc3c0513126e1e8ab2b44.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-2cd9043b2eafc3c0513126e1e8ab2b44.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-2cd9043b2eafc3c0513126e1e8ab2b44 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-2cd9043b2eafc3c0513126e1e8ab2b44 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-2cd9043b2eafc3c0513126e1e8ab2b44 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-report-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kokkuv\u00f5tte raport anal\u00fc\u00fcs kokkuv\u00f5te tugevused ja n\u00f5rkused naeratus naeratame\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">General report<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">If desired we will analyse the wave results and create a report based on our experience and will give also suggestions with what topics and in what order to deal in the near future. Our reports are not just export of the collected data but focused suggestions what to do with collected information. Also comparasion data with previous waves. Exports (from our platform) of data of details and text comments etc is possible to do for every level user for the specific information needed to be addressed by himself.\u00a0<\/span><\/h4>\n<h4>General report is useful to present the general results for top management and keep the most important key factors under the control.<\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">We will include the final report fail (<em>pdf<\/em> for example) to the Platform&#8217;s landing page to be used for Your company only.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-language-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"internal audit\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Multilingual service<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The user language of the Trendline&#8217;s Platform can be selected among all those languages agreed in advance: EST, ENG, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"\/?page_id=8494\">LIT<\/a>, FIN, ESP, POL, &#8230; or any other language we cooperate.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">It means there will be in user chosen languaga as well as the interface language but also all the questionnaires and results as well.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Great solution for international corporations who are operating in different Countries.<\/span><\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">For example You can analyse in Latvian language the results of Lithuania even if these are made in Lithuanian. Or to analyse in English all of the Baltic states. And the same results for example the country manager of Latvia will read in Latvian. It helps to use the success stories ot the same group in other areas. And to see if the standard is realistic and implementable.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ce4a71b5700cb93b946357c044fd5fd3.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ce4a71b5700cb93b946357c044fd5fd3.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ce4a71b5700cb93b946357c044fd5fd3 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ce4a71b5700cb93b946357c044fd5fd3 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ce4a71b5700cb93b946357c044fd5fd3 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-recognition-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-recognition-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-fingerprint-recognition-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Secure and protected information<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The access to the Trendline Mystery Shopping, Internal Audit and Customer Feedback Collecting interface can be approved in a very detailed and particular level. You as a customer can decide who sees what. For example store manager can see only his\/her store&#8217;s data and for county manager the access can be granted to see the data of all country or area. It is also possible to limit the access to Your assigned IP addresses, it means We can limit the access only to Your company&#8217;s safe &#8220;gate&#8221; how to enter to our platform. This will provide the higher security of Your data. This is an important solution for the international companyes with higher security demands.<\/span><\/h4>\n<h4>Bigger corporations can also use comfortable login with <strong>Azure AD<\/strong> or <strong>Office 365<\/strong> users. This will also provide additional user convinience to reach easily and rapidly to the desired information. In this case You have a full control of the user base and it can be easy to control the access of the employees who might leave the company.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1643645036111{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33cd8c054eff7706dc4a1c019c8b12e0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33cd8c054eff7706dc4a1c019c8b12e0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33cd8c054eff7706dc4a1c019c8b12e0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33cd8c054eff7706dc4a1c019c8b12e0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33cd8c054eff7706dc4a1c019c8b12e0 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-statistics-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-statistics-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-statistics-100-2-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Trainings<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Mangement and service staff trainings in all Baltic states. We help department and area managers to get skilled in conducting feedback sessions with their team members. Trainings and feedback focuse seminars to the employees about what and why and how to develop in sales and service communication. <\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Mystery Shopping waves will give objective and exact input for our trainings. <\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1926\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1926 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/contact\/\" title=\"CONTACT\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692291435758\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Ask for an offer \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Ask for an offer \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;20&#8243;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_1\" class=\"rs-ov-hidden\" data-version=\"6.7.52\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8629\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8638\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvcmlpbmEtZWlzbGVyLV8tZGFpbHkucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Sven-Erik-Volberg-Ammende-Villa-juht-tagasiside-Trendline-teenustele.jpeg\" data-libid=\"19216\" data-lib=\"medialibrary\" title=\"Sven-Erik Volberg Ammende Villa juht tagasiside Trendline teenustele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDEvU3Zlbi1FcmlrLVZvbGJlcmctQW1tZW5kZS1WaWxsYS1qdWh0LXRhZ2FzaXNpZGUtVHJlbmRsaW5lLXRlZW51c3RlbGUuanBlZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-libid=\"6193\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" 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href=\"https:\/\/trendline.ee\/en\/reference\/\" title=\"REFERENCES\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1716190001221\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read more REFERENCES here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read more REFERENCES here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;70&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1644676070797{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6ef1f45e3047e6da6a763022cfe8f17b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6ef1f45e3047e6da6a763022cfe8f17b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6ef1f45e3047e6da6a763022cfe8f17b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6ef1f45e3047e6da6a763022cfe8f17b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6ef1f45e3047e6da6a763022cfe8f17b alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-laurel-wreath-100-25-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1775895009930{background-color: #ffffff !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We can!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendline has more than 25 years of experience. We have lot of experience in making trainings, producing service standards and organizing Customer Service monitoring waves.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Some of the customers satisfied with our <strong>Mystery Shopping<\/strong> services:<br \/>\n<\/span><span style=\"color: #404040;\">Swedbank, Telia, IKEA, <\/span><span style=\"color: #404040;\">Apple Baltics,<\/span><span style=\"color: #404040;\"> Given, Compensa, Omniva, Pet City, Apollo Group, M\u00f6venpick, <a href=\"https:\/\/www.circlek.com\">Circle K<\/a>, Loxam <a href=\"https:\/\/www.ramirent.com\">Ramirent<\/a>, <a href=\"https:\/\/www.rimi.ee\">Rimi<\/a>, Ibis, Citycon, Viru Centre, <a href=\"https:\/\/www.spice.lv\/lv\">Spice<\/a> and <a href=\"http:\/\/www.spicehome.lv\/lv\">Spice Home<\/a>, Tele2, <a href=\"https:\/\/sportland.ee\">Sportland<\/a>, Pharma Group, Hedon Spa, Tallink Group, Tervis Spaa Group and others.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c745b53d654f4955a01f81b156309e11.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c745b53d654f4955a01f81b156309e11.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c745b53d654f4955a01f81b156309e11 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c745b53d654f4955a01f81b156309e11 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c745b53d654f4955a01f81b156309e11 alignnone  vc_custom_1736179104014 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-meeting-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1735483551149{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;border-radius: 20px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Lets meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We are happy to explain the content and form of our services. We will give a demo of our services either in your office or in a video conference.<br \/>\nYou can conveniently include decision-makers from different regions in a video conference. <\/span><\/h4>\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3444-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"3444\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/20218#wpcf7-f3444-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3444\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3444-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Your Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Company Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-mail\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Choose the topics You're interested in\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"MYSTERY SHOPPING\" \/><span class=\"wpcf7-list-item-label\">MYSTERY SHOPPING<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"TRAININGS\" \/><span class=\"wpcf7-list-item-label\">TRAININGS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"INTERNAL AUDIT\" \/><span class=\"wpcf7-list-item-label\">INTERNAL AUDIT<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"SERVICE STANDARDS\" \/><span class=\"wpcf7-list-item-label\">SERVICE STANDARDS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"CUSTOMER FEEDBACK SOLUTION\" \/><span class=\"wpcf7-list-item-label\">CUSTOMER FEEDBACK SOLUTION<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"EDUCATIONAL VIDEOS\" \/><span class=\"wpcf7-list-item-label\">EDUCATIONAL VIDEOS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Other topic ...\" \/><span class=\"wpcf7-list-item-label\">Other topic ...<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Comment (optional)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"145\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aaa5774030801a1ceace7a7260598a2c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aaa5774030801a1ceace7a7260598a2c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aaa5774030801a1ceace7a7260598a2c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aaa5774030801a1ceace7a7260598a2c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aaa5774030801a1ceace7a7260598a2c alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/icons8-drink-to-go-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Blog<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Welcome to read the articles that explane in a more profund way our viewpoint on Mystery Shopping and on Customer Service generally.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4888\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4888 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/blog\/\" title=\"Trendline BLOG\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1692290050415\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read our blog \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read our blog \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1593000356917{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385.dividers-on.classic-layout-list article {\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385.dividers-on.classic-layout-list article:first-of-type {\n  margin-top: 0;\n  padding-top: 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.blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .post-entry-content {\n    padding: 20px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .entry-title {\n    margin: 3px 0 5px;\n    font-size: 20px;\n    line-height: 26px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .entry-meta {\n    margin: 5px 0 5px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .entry-excerpt {\n    margin: 15px 0 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .post-details {\n    margin: 5px 0 10px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 .post-details.details-type-link {\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-08034012aa13a9bc1e284e62df874385 mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"15px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"19515\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"How to provide QUALITY Mystery Shopping service?\"><article class=\"post project-odd visible post-19515 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-mystery-shopping category-top-2-en category-top-read category-127 category-63 category-126 category-125\" data-name=\"How to provide QUALITY Mystery Shopping service?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20559&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381.png 999w\" loading=\"eager\" style=\"--ratio: 768 \/ 559\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud Mystery Shopping\" title=\"ravimid-1-1\" width=\"768\" height=\"559\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"How to provide QUALITY Mystery Shopping service?\" rel=\"bookmark\">How to provide QUALITY Mystery Shopping service?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping quality &#8211; how to measure it? Why is it so important? After all, based on the results of the tests, future action plans are established &#8211; &#8220;treatment&#8221; is determined. How to evaluate the&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-details details-type-link\" aria-label=\"Read more about How to provide QUALITY Mystery Shopping service?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not change the health. This principle&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20043\" data-date=\"2023-07-24T12:54:44+03:00\" data-name=\"Why do we need Mystery Shopping service in our company?\"><article class=\"post project-odd visible post-20043 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-teenindus-en category-mystery-shopping category-top-read category-127 category-137 category-63 category-125\" data-name=\"Why do we need Mystery Shopping service in our company?\" data-date=\"2023-07-24T12:54:44+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20429&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-1152x644.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 429\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud tagasiside andmine klienditeenindus juhtimine lugupidamine mystery shopping service service staff\" title=\"Miks meil testoste tehakse kuidas tagasisidet vastu v\u00f5tta\" width=\"768\" height=\"429\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" title=\"Why do we need Mystery Shopping service in our company?\" rel=\"bookmark\">Why do we need Mystery Shopping service in our company?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping service could easily cause an allergic reaction in company. Read in this article what can go wrong and how a company can avoid it. It is alaso very important to help service staff&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Why do we need Mystery Shopping service in our company?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well, you know, it&#8217;s just a&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;6&#8243; margin_bottom=&#8221;6&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-053fbcdad544c24fcf4c16b182d9e5c3.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-053fbcdad544c24fcf4c16b182d9e5c3.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-053fbcdad544c24fcf4c16b182d9e5c3 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-053fbcdad544c24fcf4c16b182d9e5c3 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-053fbcdad544c24fcf4c16b182d9e5c3 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-taxi-license-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-taxi-license-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-taxi-license-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"testostja koolitusele registreerimine turunduskoolitus m\u00fc\u00fcgikoolitus juhtimiskoolitus teeninduskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1675095469609{padding: 30px !important;background-color: #f7f7f7 !important;border: 10px solid #ffffff !important;border-radius: 20px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">How to become our Mystery Shopper in <\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Baltic countries<\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">?<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">If You like our vision and approach and would like to become our Mystery Shopper in Estonia, Latvia or in Lithuania, then please read what we offer and what kind of expectations we do have to our partners. Here in the <a href=\"https:\/\/trendline.ee\/en\/want-to-become-a-mystery-shopper\/\">article<\/a> You can read about the necessary phases to take and some Frequentely Asked Questions as well.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;READ MORE!&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fwant-to-become-a-mystery-shopper%2F|title:TO%20BECOME%20A%20MYSTERY%20SHOPPER%3F|target:_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1586453864842{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Mystery Shopping by Trendline! [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Our Mystery Shopping service fits You if You would like that &#8230; 1. &#8230; the questionnaires will be objective and in full harmony with Your company&#8217;s Service Standards; 2. &#8230; if needed You&hellip;<\/p>\n","protected":false},"author":1,"featured_media":16002,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-20218","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MYSTERY SHOPPING - in all Baltic countries!<\/title>\n<meta name=\"description\" content=\"Mystery Shopping in all Baltic countries, based on more than 20 years of experience. 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