{"id":20218,"date":"2025-06-12T11:13:45","date_gmt":"2025-06-12T08:13:45","guid":{"rendered":"https:\/\/trendline.ee\/mystery-shopping\/"},"modified":"2026-07-13T17:18:57","modified_gmt":"2026-07-13T14:18:57","slug":"mystery-shopping-in-baltic-countries","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/","title":{"rendered":"MYSTERY SHOPPING"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3><span style=\"color: #808080;\"><strong>Mystery Shopping Without Triggering an Allergic Reaction<\/strong><\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Read on and consider whether these 12 descriptions of Trendline&#8217;s mystery shopping service could help make your mystery shopping more useful.<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-52c054efac30dd1d1c886932d044b90e alignnone  vc_custom_1742574909147 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-world-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"worldwide pan baltic mystery shopping testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">1<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We operate across the Baltics<\/span><\/span><\/h2>\n<h4>We provide mystery shopping as a full service (preparation, running the test waves and summaries) in <strong>Estonia<\/strong>, <strong>Latvia<\/strong> and <strong>Lithuania<\/strong>. This is an excellent opportunity to measure and develop your <strong>companies<\/strong> and <strong>brands<\/strong> under one and the same service standard. Results can be analysed across the whole Baltics, by a single country, by a more detailed region or even by an individual outlet.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-baf2e832c739855f03e6685890302e24.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-baf2e832c739855f03e6685890302e24.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-baf2e832c739855f03e6685890302e24 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-baf2e832c739855f03e6685890302e24 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-baf2e832c739855f03e6685890302e24 alignnone  vc_custom_1782408063094 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/myst-shopper-unique\/\" style=\"--ratio: 100 \/ 100;\" alt=\"unique unikaalsed testostjad mystery shoppers sihtgrupp osalejad kellele on turunduskoolitus m\u00f5eldud suunatud digim\u00fc\u00fcgi koolitus teeninduskoolitus juhtimiskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635581126{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">2<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Unique mystery shoppers<\/span><\/span><\/h2>\n<h4>Across the Baltics we use local mystery shoppers who speak the country&#8217;s language<b> as their native tongue<\/b>.<\/h4>\n<h4><strong>Our test clients do not<\/strong> provide their service<strong> to other mystery shopping companies<\/strong>.<\/h4>\n<h4>Trendline&#8217;s support service for mystery shoppers gives them ongoing <strong>training<\/strong> and <strong>feedback<\/strong> on how to behave <strong>naturally<\/strong> <strong>and<\/strong> <strong>friendly <\/strong>like an ordinary customer and thereby preserve the <strong>purpose<\/strong> of blind shopping. Our mystery shoppers are <strong>motivated<\/strong> to keep learning and to follow clear scenarios. We pay our mystery shoppers <strong>more than twice the fee<\/strong> of our main competitors.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa42f749f2671a77052960ae424d2982 alignnone  vc_custom_1782408541055 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-tailors-dummy-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635624425{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">3<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Tailor-made questionnaires<\/span><\/span><\/h2>\n<h4>Thanks to over 25 years of training experience, we know how to focus on what matters and understand the differences between service concepts.<\/h4>\n<h4>During the preparatory work we build mystery shopping questionnaires that take into account <strong>your company&#8217;s<\/strong> service or sales <strong>specifics <\/strong>(a department-based approach) and agree on realistic scenarios for the mystery shopping situations.<\/h4>\n<h4>We also use questionnaires <strong>adapted<\/strong> to measuring different <strong>work processes<\/strong> (visit, phone contact, e-mail, chat).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3a5dcd9d52a82ca9e489af28a5a6bdb2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3a5dcd9d52a82ca9e489af28a5a6bdb2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3a5dcd9d52a82ca9e489af28a5a6bdb2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3a5dcd9d52a82ca9e489af28a5a6bdb2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3a5dcd9d52a82ca9e489af28a5a6bdb2 alignnone  vc_custom_1782409309246 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-measure-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-measure-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-measure-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635632644{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">4<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We objectively show what is holding back a better result<\/span><\/span><\/h2>\n<h4>We measure the level of performance, rather than secondary things such as floor cleanliness, product placement, staff clothing, etc. We show specifically which factors influence your customers&#8217; <strong>emotions<\/strong> and what is holding back a better <strong>business result<\/strong>. The focus is on measuring the factors that matter.<\/h4>\n<h4>So, if the mystery shopping result were 60% of your expectation (the agreed questionnaire), the conclusion is that you achieve today&#8217;s &#8220;till&#8221; (result) with a 60% contribution from staff. And if, for example, in 80% of cases the customer&#8217;s initiative is needed to start contact (because the mystery shopper makes contact even when no one comes to them within the agreed time), you can see that today&#8217;s till is largely made by the customers themselves (by buying) and that changing staff behaviour could bring a very large positive change.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-23d20e0031cb6d9c09065c2f40b44c52.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-23d20e0031cb6d9c09065c2f40b44c52.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-23d20e0031cb6d9c09065c2f40b44c52 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-23d20e0031cb6d9c09065c2f40b44c52 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-23d20e0031cb6d9c09065c2f40b44c52 alignnone  vc_custom_1782413836746 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-id-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-id-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-id-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635640886{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">5<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Named targeting<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We apply a named-targeting solution to avoid a situation where most cases &#8220;land&#8221; on the same eager employee. This way you get an overview of the skills and attitudes of <strong>far more employees<\/strong> and it also becomes possible to reward people by name. We have several smart solutions and good experience for carrying out named targeting.<\/span><\/span><\/h4>\n<h4>Of course, it is also possible to order mystery shopping so that employee names are not recorded and <strong>anonymous<\/strong> but still <strong>department-based<\/strong> information is collected.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d75690feb05705ea450af40865409459 alignnone  vc_custom_1782408425925 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-filter-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635647682{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">6<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783949970262{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Interactive analysis<\/span><\/span><\/h2>\n<h4>The multilingual <a href=\"https:\/\/trendline.ee\/en\/platform\/\">platform<\/a> displays the <strong>strong<\/strong> and <strong>weak<\/strong> points of the sales and <a href=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/\">service process<\/a> in an <strong>easily<\/strong> understandable way. We show <strong>advice<\/strong> for solving bottlenecks right in the platform. We develop the platform&#8217;s functionality according to clients&#8217; wishes.<\/h4>\n<h4>Each client can define the important criteria to measure, <strong>compare<\/strong> and <strong>analyse<\/strong>. At different times you can focus on different factors and compare with previous <strong>periods<\/strong>. Thorough analysis with the right focus helps make <a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\">giving feedback<\/a> constructive and useful.<\/h4>\n<h4>Analysis of Mystery Shopping (external audit), <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/product-or-brand\/\">the ordinary customer&#8217;s opinion<\/a> (CX) and <a href=\"https:\/\/trendline.ee\/en\/internal-auditing\/\">internal audit<\/a> (managers&#8217; own service observations) <strong>in one place<\/strong>. There is no need to compile a static, time-consuming summary yourself after a test wave, whether in Excel or elsewhere.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4706\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4706 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/platform\/\" title=\"Mystery Shopping and CX Platform and Software by Trendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783951028332\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"To the platform introduction page \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">To the platform introduction page \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6ff87d84a10a1055252ec9b438a3b9da.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6ff87d84a10a1055252ec9b438a3b9da.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6ff87d84a10a1055252ec9b438a3b9da .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6ff87d84a10a1055252ec9b438a3b9da .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6ff87d84a10a1055252ec9b438a3b9da alignnone  vc_custom_1782409521916 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/toovestlus-2.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/toovestlus-2.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/toovestluste-hindamine\/toovestlus-2-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635654277{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">7<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783950009106{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">A management tool<\/span><\/span><\/h2>\n<h4>The Trendline environment is a <strong>management tool<\/strong> for <strong>giving feedback<\/strong> based on test cases and for <strong>recording agreements<\/strong>.<\/h4>\n<h4>Use of the platform for all your users is included in the service price, because that is exactly <strong>what you are buying<\/strong> &#8211; <strong>analysable information<\/strong> (not individual questionnaires).<\/h4>\n<h4>The price includes a <strong>starter introduction<\/strong> to the Trendline environment for your users (for example after the first test wave&#8217;s data has been collected) and, when needed throughout the cooperation, <strong>guidance<\/strong> on how to find certain information and connections.<\/h4>\n<h4>On request we teach managers and internal trainers how to conduct effective <a href=\"https:\/\/trendline.ee\/en\/customer-feedback-vs-mystery-shopping\/\">feedback<\/a> <a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\">conversations<\/a>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8607\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8607 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Juhtimiskoolitus \u2013 L\u00e4bim\u00f5eldud TAGASISIDE andmine!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783951047064\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Management training: Thoughtful feedback \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Management training: Thoughtful feedback \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-62d5d45990251e809b7a84e75b3e166e alignnone  vc_custom_1782412046943 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-user-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635660831{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">8<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783175542596{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Your users see exactly what you allow them to see<\/span><\/span><\/h2>\n<h4>In the platform we create for your structure an unlimited number of users, exactly as many as you need. For each user you can define what is shown to them, for example the results of a single <strong>department<\/strong>, <strong>region<\/strong>, <strong>country<\/strong> or several countries. Or <strong>for example<\/strong>, if it is a <strong>trainer<\/strong> of new employees, they are shown the cases of all employees tagged &#8220;<strong>Trainee<\/strong>&#8220;.<\/h4>\n<h4>The number of your users in the Trendline environment <strong>is not limited<\/strong> and it <strong>does not affect<\/strong> the <strong>price<\/strong> of the service.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c alignnone  vc_custom_1782409654844 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/oskused-ja-hoiakud-klienditeeninduses\/icons8-paper-plane-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"hoiakute koolitus klienditeenindus teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635667542{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">9<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Option to export data<\/span><\/span><\/h2>\n<h4>You can, if you wish, <strong>export<\/strong> all collected data (for example to Excel, when results need to be added alongside other metrics, such as a parameter of a bonus fund). It is also possible to save <strong>all individual cases<\/strong> and other information in PDF form (for example to forward individual case questionnaires to employees).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c135f0d8413d71929a9daa053b86eded alignnone  vc_custom_1736066836102 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-language-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635674059{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">10<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">A multilingual solution<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The user can choose the language of the Trendline platform themselves: EST, <a href=\"https:\/\/trendline.ee\/en\/\">ENG<\/a>, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"https:\/\/trendline.ee\/lt\/slapto-pirkejo-tyrimai\/\">LIT<\/a>, FIN, RUS &#8230; or another agreed language.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">An excellent solution for companies whose test waves run synchronously in several countries and who need to see results, for example, in the head office&#8217;s language. In addition to translating the platform environment and the questions and answers, the <strong>free-text<\/strong> <strong>comments<\/strong> are also translated.<\/span><\/h4>\n<h4>The opportunity to learn from other regions&#8217; units in the same group which development activities produce which results.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 alignnone  vc_custom_1782413753176 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/siseaudit\/icons8-fingerprint-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635681177{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">11<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Securely protected information<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">On request we can allow access to your data only from <strong>IP addresses<\/strong> you specify, i.e. through a &#8220;secure gateway&#8221; you define. This provides <strong>extra protection<\/strong> for data concerning your company. An important solution for international groups with high security requirements for data concerning them.<\/span><\/h4>\n<h4>Large enterprises can log in with <strong>Azure AD<\/strong> or <strong>Office 365<\/strong> users. This adds security, simplifies access to information and helps keep your company&#8217;s users and their assigned rights up to date.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 alignnone  vc_custom_1736066830560 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-report-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kokkuv\u00f5tte raport anal\u00fc\u00fcs kokkuv\u00f5te tugevused ja n\u00f5rkused naeratus naeratame\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635688072{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">12<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">A clear report once the mystery shopping is done<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">On request, after a test wave ends (or, for example, once a year) we analyse the results and, drawing on our long experience, compile the main <strong>strengths<\/strong>, <strong>weaknesses<\/strong> and <strong>development recommendations<\/strong>. We present comparative data for the key points against previous periods.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">Mystery shopping is an important opportunity for compiling input for development activities. Once the mystery shopping is done, we deliver the results and development recommendations to your management, department heads or internal trainers both in writing as a <\/span><span style=\"color: #333333;\"><strong><em>PDF<\/em><\/strong> file, <\/span><span style=\"color: #333333;\">and, if wished, at a feedback meeting, and we show how to get the best use out of the collected information and in what order to start acting. This information is an excellent basis for thoughtful development of customer service.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243; css=&#8221;.vc_custom_1586453864842{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Make MYSTERY SHOPPING more measurable!<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1782416694985{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1596272822979{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1596272812740{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Areas we test<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596273199782{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396949603{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5b9d766bdececab8eb48e4bc0608bdd7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5b9d766bdececab8eb48e4bc0608bdd7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5b9d766bdececab8eb48e4bc0608bdd7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5b9d766bdececab8eb48e4bc0608bdd7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5b9d766bdececab8eb48e4bc0608bdd7 alignnone  vc_custom_1742575373150 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-outlet-location-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-outlet-location-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-outlet-location-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kaubanduskeskuse testostud jaekett kaem\u00fc\u00fck kauplus esindus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">SHOPPING CENTRE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We measure the customer service of <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\">centres<\/a> by category. Also the character of service, for example by till, sales floor, <em>pop up<\/em>, etc. It menas we do not measure the electronics store an coffee using same questionnaire.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3522\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3522 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\" title=\"TESTOST KESKUSTES \u2013 miks ja kuidas?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783950130186\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read more \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Read more \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396957499{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef alignnone  vc_custom_1735996683732 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-door-hanger-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">HOTEL, SPA<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">With test visits we assess the service level of a hotel&#8217;s or spa&#8217;s different departments. We use department-based questionnaires &#8211; reception, restaurant, <em>lobby<\/em> bar, treatment, spa administrator, etc.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3743\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3743 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/service-evaluation-for-hotels\/\" title=\"Hotel spa visits\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783950307992\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Explore the service \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Explore the service \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396963358{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-733d67b3ca8023c4609ba8f2fc2828ce.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-733d67b3ca8023c4609ba8f2fc2828ce.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-733d67b3ca8023c4609ba8f2fc2828ce .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-733d67b3ca8023c4609ba8f2fc2828ce .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-733d67b3ca8023c4609ba8f2fc2828ce alignnone  vc_custom_1742574942970 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-bicycle-basket-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-bicycle-basket-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-bicycle-basket-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"jaeketi testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">RETAIL CHAIN<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We test whether your employees&#8217; customer interaction matches <a href=\"https:\/\/trendline.ee\/testostude-kvaliteet-kuidas-hinnata\/\">your expectations<\/a>. Region- and department-based analysis. It becomes possible to develop the right employees on exactly the right topics.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8770\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8770 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"TESTOSTUD JAEKETTI\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783950995755\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read more \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Read more \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596272675410{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396970102{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-68aa75d2e9fc09bf70a338e61994d102.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-68aa75d2e9fc09bf70a338e61994d102.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-68aa75d2e9fc09bf70a338e61994d102 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-68aa75d2e9fc09bf70a338e61994d102 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-68aa75d2e9fc09bf70a338e61994d102 alignnone  vc_custom_1735996908549 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-drink-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">RESTAURANT, CAF\u00c9<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We map the strong and weak parts of the service process. We show <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\">objectively<\/a> what is holding back a better business result and how which development activities have an effect.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396978089{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5d60631398bf44f442502db3b476f5e7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5d60631398bf44f442502db3b476f5e7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5d60631398bf44f442502db3b476f5e7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5d60631398bf44f442502db3b476f5e7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5d60631398bf44f442502db3b476f5e7 alignnone  vc_custom_1735996966758 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-phone-bubble-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">MYSTERY CALLS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We test your call centre&#8217;s or sales department&#8217;s customer interaction. Different employees can be tested by name according to work schedules. Analysis, for example, by topic.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396984037{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0e321e874a6fba7c7a7d4c3217065dab.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0e321e874a6fba7c7a7d4c3217065dab.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0e321e874a6fba7c7a7d4c3217065dab .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0e321e874a6fba7c7a7d4c3217065dab .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0e321e874a6fba7c7a7d4c3217065dab alignnone  vc_custom_1735997025671 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-car-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-car-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-car-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CAR SALES<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We analyse the level of the new- and used-car sales process, from the customer&#8217;s first inquiry all the way to the salesperson&#8217;s follow-up. Experience across the Baltics.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612622368025{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396991051{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a19edadcf1effd59741b575809d25734.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a19edadcf1effd59741b575809d25734.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a19edadcf1effd59741b575809d25734 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a19edadcf1effd59741b575809d25734 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a19edadcf1effd59741b575809d25734 alignnone  vc_custom_1735997179897 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-badge-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-badge-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-badge-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">ASKING FOR ID<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Control purchases show how well, in your grocery store, petrol station or catering establishment, young people are asked for ID when they want to buy alcohol. Thorough analysis in the platform.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396997766{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-306b8aeb9a34c8c90826926b11b73164.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-306b8aeb9a34c8c90826926b11b73164.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-306b8aeb9a34c8c90826926b11b73164 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-306b8aeb9a34c8c90826926b11b73164 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-306b8aeb9a34c8c90826926b11b73164 alignnone  vc_custom_1742575396816 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tv-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tv-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-tv-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"toote v\u00f5i brandi testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">PRODUCT OR BRAND<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We measure objectively and clearly which arguments and to what extent are used when selling your product \/ brand, compared with competitors&#8217; same product groups.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9050\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9050 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/product-or-brand\/\" title=\"Kliendi ja t\u00f6\u00f6taja rahulolu uuringud ja tagasiside k\u00fcsitlused\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783950704873\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read about the service \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Read about the service \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397005390{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6f228cae5ebbbc8a559b84a7384c0414.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6f228cae5ebbbc8a559b84a7384c0414.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6f228cae5ebbbc8a559b84a7384c0414 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6f228cae5ebbbc8a559b84a7384c0414 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6f228cae5ebbbc8a559b84a7384c0414 alignnone  vc_custom_1736080746840 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-chair-side-view-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-chair-side-view-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-chair-side-view-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">STORE ENVIRONMENT<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Using field experts, we analyse the level of the physical enviroment in the customer areas, its customer-centricity and its effect on the creation of the <a href=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/\">customer experience<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612622368025{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1734103414295{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 20px !important;border-color: #ffffff !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ba92c5e04cf5317b2071a629e417bfb4.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ba92c5e04cf5317b2071a629e417bfb4.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ba92c5e04cf5317b2071a629e417bfb4 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ba92c5e04cf5317b2071a629e417bfb4 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ba92c5e04cf5317b2071a629e417bfb4 alignnone  vc_custom_1739640231859 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-measure-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-measure-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-measure-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Would you like to measure something else?<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Just let us know what you would like, and we&#8217;ll put our heads together and think through how we can serve you.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596396997766{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0ef05649c9f7417e0414e4f4a8d717a7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0ef05649c9f7417e0414e4f4a8d717a7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0ef05649c9f7417e0414e4f4a8d717a7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0ef05649c9f7417e0414e4f4a8d717a7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0ef05649c9f7417e0414e4f4a8d717a7 alignnone  vc_custom_1735997514420 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-company-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-company-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-company-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">REAL ESTATE AGENT<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We map the sales skills of new-development and secondary-market real estate agents, from responding to inquiries all the way to closing the sale. We show specifically with which arguments and how convincingly properties are presented and sold.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1739639639596{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #F7F7F7 !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 20px !important;border-color: #FFFFFF !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-18dce1bff0b3e192ff7ee9a5b05b0c99.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-18dce1bff0b3e192ff7ee9a5b05b0c99.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-18dce1bff0b3e192ff7ee9a5b05b0c99 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-18dce1bff0b3e192ff7ee9a5b05b0c99 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-18dce1bff0b3e192ff7ee9a5b05b0c99 alignnone  vc_custom_1739639533765 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-cooperation-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/icons8-cooperation-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-cooperation-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">JOB INTERVIEW ASSESSMENT<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We measure the skills (to what extent they follow the interview structure) and attitudes (what feeling they create in the job seeker) of those department managers who have to conduct job interviews themselves in their region. <\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5e92f33aeaff5a0b9ebd031e233bd107.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5e92f33aeaff5a0b9ebd031e233bd107.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5e92f33aeaff5a0b9ebd031e233bd107 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5e92f33aeaff5a0b9ebd031e233bd107 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5e92f33aeaff5a0b9ebd031e233bd107 alignnone  vc_custom_1782414630353 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet<\/span><\/span><\/h2>\n<h4>A meeting of 45 min \u2013 1 hour, either at your <strong>office<\/strong> or as a <strong>video meeting<\/strong>.<\/h4>\n<h4>We discuss the field of mystery shopping as a whole, its <strong>purpose<\/strong> and possible <strong>pitfalls<\/strong>.<\/h4>\n<h4>We show how to create a basis for <strong>objective<\/strong> measurement of service or sales interaction. That is, measuring a bank, an electronics store, a pharmacy and a pie counter on the basis of <strong>the same questionnaire<\/strong> does <strong>not <\/strong>give enough practical information to start influencing a company&#8217;s <strong>business result<\/strong>.<\/h4>\n<h4>We give an overview of the possibilities of the <a href=\"https:\/\/trendline.ee\/en\/platform\/\">Trendline platform<\/a>. Mystery shopping, internal audit and customer feedback collection on one desktop. We introduce the <strong>tool<\/strong> designed for managers, which comes free with mystery shopping and makes it possible to <strong>monitor<\/strong> and <strong>steer<\/strong> the level of customer interaction of individual employees as well as outlets, specific regions or an entire chain.<\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;I WANT A DEMO&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1783950742267{margin-bottom: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:KONTAKT|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c6d69744c9dd3dcf7348360b843eea7b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c6d69744c9dd3dcf7348360b843eea7b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c6d69744c9dd3dcf7348360b843eea7b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c6d69744c9dd3dcf7348360b843eea7b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c6d69744c9dd3dcf7348360b843eea7b alignnone  vc_custom_1742574872936 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-lunch-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused cx tagasiside klienditeekond testostud mystery shopping\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Would you like to try it yourself?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Since the <strong>product<\/strong> you buy with <strong>mystery shopping<\/strong> is <strong>information<\/strong>, the way that information is <strong>displayed<\/strong> and the <strong>analysis options<\/strong> are a very important factor when choosing a service provider. So that you can see exactly what we offer, we are happy to give access to a <strong>demo environment<\/strong> pre-filled with sample data. If you wish, you can try it yourself and see in a &#8220;hands-on&#8221; version how <strong>mystery shopping<\/strong>, <strong>internal audit<\/strong> and <strong>customer survey<\/strong> data is displayed and which analyses and connections you can find. Click the &#8220;<strong>I want<\/strong> &#8230;&#8221; button shown here and we&#8217;ll send you access to our platform&#8217;s demo environment at an agreed time.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;I WANT ACCESS&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1783950774340{margin-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:CONTACT|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9075976aab137f8e77b897eaf9a3cb98.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9075976aab137f8e77b897eaf9a3cb98.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9075976aab137f8e77b897eaf9a3cb98 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9075976aab137f8e77b897eaf9a3cb98 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9075976aab137f8e77b897eaf9a3cb98 alignnone  vc_custom_1736066811938 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-talk-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\">FAQ<\/span><\/h2>\n<p>[\/vc_column_text][vc_tta_accordion shape=&#8221;square&#8221; gap=&#8221;25&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1610184000185{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_tta_section title=&#8221;What do you base the testing on?&#8221; tab_id=&#8221;1597434371006-5420a602-4d75&#8243;][vc_column_text]<span style=\"color: #808080;\">We start from your expectation of your employees. During the preparatory work we build questionnaires based on your service standard, and we run the testing on that basis.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What languages of test clients do you use?&#8221; tab_id=&#8221;1596270724991-ff0e63ac-30b5&#8243;][vc_column_text]<span style=\"color: #808080;\">For example, in each country we use test clients who speak the local languages as their native tongue. Using test clients of different languages helps understand how well you serve the respective target group. In each country we use that country&#8217;s language test clients.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can questionnaires be changed over time?&#8221; tab_id=&#8221;1596270725146-a13c191e-b0e5&#8243;][vc_column_text]<span style=\"color: #808080;\">Yes, of course! We want to offer, at any moment, a service that starts from your current needs. When questionnaires are changed, all the comparative information collected on the basis of earlier questionnaires is also retained.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you use only one questionnaire during a test wave?&#8221; tab_id=&#8221;1596270725316-249e5654-f784&#8243;][vc_column_text]<span style=\"color: #808080;\">No! During one test wave we use as many different questionnaires as needed, depending on which service situations we are measuring. And even when testing the same department, service situations differ, such as check-in and check-out situations, or sales floor and till.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if the mystery shopping results fluctuate?&#8221; tab_id=&#8221;1596270725457-feef77f0-93be&#8221;][vc_column_text]<span style=\"color: #808080;\">In that case there are 2 possibilities. 1. either the scale is subjective, i.e. the test clients&#8217; personal opinion is asked (and that differs for every person). Or 2. if the questionnaires are made in a high-quality and objective way, then the service level is fluctuating and uneven. In that case ordinary customers also receive uneven service. With Trendline test visits it is possible to target by name those for whom implementation is harder and help them improve.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is internal audit?&#8221; tab_id=&#8221;1596270725623-6b809826-2716&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #808080;\"><a href=\"https:\/\/trendline.ee\/siseaudit\/\">Internal audit<\/a> is a &#8220;shadowing&#8221; service observation carried out by your company&#8217;s department head, internal trainer, shift supervisor or someone else, who enters the result into the Trendline platform. Mystery shopping (external audit) and internal audit results can be compared on the same desktop. <\/span><\/p>\n<p><span style=\"color: #808080;\">The internal audit module makes it possible to analyse assessment questionnaires done on employees, etc.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the scale if we have no service standard?&#8221; tab_id=&#8221;1596270725786-59324afb-6d4e&#8221;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #808080;\">During the preparatory work we discuss with you and help fix the service models. We take these as the basis when carrying out the test visits. For different departments we create their own service models based on the relevant service interaction. We fix the so-called red and green behaviour models. We start measuring their application objectively. On their basis you can, if you wish, compile measurable and realistic service standards.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is mystery shopping the mystery shopper&#8217;s subjective opinion?&#8221; tab_id=&#8221;1597416855451-7496a136-f374&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #808080;\">Not with the Trendline service. But it is quite possible if the questionnaires are built subjectively. That is, if the questionnaires ask for the personal opinion of that one specific person (the test client), then it is subjective and does not give much input for development activities. Trendline&#8217;s approach is different. We measure rather objectively to what extent your employees&#8217; customer interaction matches the specific expectations set by the company. All Trendline mystery shoppers follow the principles of the <a href=\"https:\/\/www.mspa-ea.org\">MSPA<\/a> (Mystery Shopping Professionals Association) code of ethics for mystery shoppers.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many mystery shoppers do you use?&#8221; tab_id=&#8221;1597416922417-e7ac7907-0748&#8243;][vc_column_text]<span style=\"color: #808080;\">For each job we use as many mystery shoppers as needed so that the same employee is not tested by the same test client!<\/span><\/p>\n<p><span style=\"color: #808080;\">Since we give the test clients good training, we prefer to give them as much work as possible rather than have each shopper do 1-2 jobs a year and the tests be patchy. Experience comes through experiencing. Mystery shoppers&#8217; experience and skills in following scenarios naturally grow during the work. Our platform helps testers avoid already-tested employees.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How quickly could you start a test wave?&#8221; tab_id=&#8221;1597417114217-7669b457-36e7&#8243;][vc_column_text]<span style=\"color: #808080;\">We have started large-scale nationwide test waves with just one week&#8217;s notice. The starting speed depends on how many different service situations you want to test (i.e. the time needed to create and approve the different questionnaires). The preparatory work includes creating questionnaires based on your service standards and then approving them. From there the testing begins.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How often should mystery shopping be run to be useful?&#8221; tab_id=&#8221;1597417238665-db9b46f5-10f8&#8243;][vc_column_text]<span style=\"color: #808080;\">Measuring service does not in itself improve service, but development activities planned on the basis of the measurement results do. Mystery shopping should be followed by development activity, whether for a department or for the whole company.<\/span><\/p>\n<p><span style=\"color: #808080;\">If the goal is to add the mystery shopping results as one metric in the employees&#8217; bonus system, it would be reasonable for several tests to be done on each employee by name during the year to measure their level. If the goal is to measure departments&#8217; average level on a random basis, then depending on the number of employees, budget possibilities and the departments&#8217; impact on the business result, a service audit is useful either every month or once a quarter. Certain departments are certainly of more critical importance than others. In our practice we have both partners who test every month and those who run, for example, 2 larger test waves a year.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Ask your question!&#8221; tab_id=&#8221;1597417541953-7f714cd2-0031&#8243;][vc_column_text css=&#8221;&#8221;]<span style=\"color: #808080;\">Write to:<\/span> <a href=\"mailto:info@trendline.app\">info@trendline.app<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1643645036111{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-1b609758b51c9758c5f92b2f2aa74797.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-1b609758b51c9758c5f92b2f2aa74797.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-1b609758b51c9758c5f92b2f2aa74797 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-1b609758b51c9758c5f92b2f2aa74797 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-1b609758b51c9758c5f92b2f2aa74797 alignnone  vc_custom_1736066846562 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-statistics-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-statistics-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-statistics-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Trainings<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">On request we <a href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus\/\">train<\/a> your employees to fix the bottlenecks mapped with mystery shopping. Thanks to over 25 years of experience and the information gathered with mystery shopping, we know how to stay focused and build programmes that match your needs exactly.<br \/>\n<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Mystery shopping gives precise input, both by department and by name, on which of your employees needs which kind of development.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8629\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8638\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvcmlpbmEtZWlzbGVyLV8tZGFpbHkucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Sven-Erik-Volberg-Ammende-Villa-juht-tagasiside-Trendline-teenustele.jpeg\" data-libid=\"19216\" data-lib=\"medialibrary\" title=\"Sven-Erik Volberg Ammende Villa juht tagasiside Trendline teenustele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDEvU3Zlbi1FcmlrLVZvbGJlcmctQW1tZW5kZS1WaWxsYS1qdWh0LXRhZ2FzaXNpZGUtVHJlbmRsaW5lLXRlZW51c3RlbGUuanBlZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-libid=\"6193\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" title=\"Ulle_Matt_referents_Trendline_Eero_Palm\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDkvVWxsZV9NYXR0X3JlZmVyZW50c19UcmVuZGxpbmVfRWVyb19QYWxtLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png\" data-libid=\"16028\" data-lib=\"medialibrary\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" title=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvSGVkaS1OdXJtZS1NQy1Eb25hbHItXy1DaXJjbGUtSy1fLXJlZmVyZW50cy1fLVRyZW5kbGluZS1fLXRlc3Rvc3R1ZC1fLW15c3Rlcnktc2hvcHBpbmcucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Brit-Peterson-Trendline-tagasiside-testostud-koolitused-teenindusstandardid-kliendikusitlused.jpg\" data-libid=\"16019\" data-lib=\"medialibrary\" alt=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" title=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvQnJpdC1QZXRlcnNvbi1UcmVuZGxpbmUtdGFnYXNpc2lkZS10ZXN0b3N0dWQta29vbGl0dXNlZC10ZWVuaW5kdXNzdGFuZGFyZGlkLWtsaWVuZGlrdXNpdGx1c2VkLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48.png\" data-libid=\"19991\" data-lib=\"medialibrary\" title=\"Screenshot 2023-07-06 at 14.28.48\" width=\"0\" height=\"0\" 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title=\"Sandra_Kikute_Spice_Shopping_Centre\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDYvU2FuZHJhX0tpa3V0ZV9TcGljZV9TaG9wcGluZ19DZW50cmUuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled.jpg\" data-libid=\"21993\" data-lib=\"medialibrary\" alt=\"Julia Estreich Telia Eesti referents reference Trendline Analytics testostud mystery shopping trainings\" title=\"Julia Estreich referents Telia Trendline Analytics testostud koolitused 2024\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSnVsaWEtRXN0cmVpY2gtcmVmZXJlbnRzLVRlbGlhLVRyZW5kbGluZS1BbmFseXRpY3MtdGVzdG9zdHVkLWtvb2xpdHVzZWQtMjAyNC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Jaanika-Lindre-Omniva-Trendline-Analytics-referents-testostud-e1728635192215.jpg\" data-libid=\"21937\" data-lib=\"medialibrary\" alt=\"Jaanika Lindre tagasiside referents Trendline analytics testostud\" title=\"Jaanika Lindre Omniva Trendline Analytics referents testostud\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSmFhbmlrYS1MaW5kcmUtT21uaXZhLVRyZW5kbGluZS1BbmFseXRpY3MtcmVmZXJlbnRzLXRlc3Rvc3R1ZC1lMTcyODYzNTE5MjIxNS5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-libid=\"21949\" data-lib=\"medialibrary\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" title=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" width=\"0\" height=\"0\" 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data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d4fcda5b0eaf205b6d62939d5adcddbb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d4fcda5b0eaf205b6d62939d5adcddbb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d4fcda5b0eaf205b6d62939d5adcddbb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d4fcda5b0eaf205b6d62939d5adcddbb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d4fcda5b0eaf205b6d62939d5adcddbb alignnone  vc_custom_1771247625591 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1782635998519{background-color: #ffffff !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We can!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Satisfied users of our <strong>mystery shopping service<\/strong>: Decathlon, <a href=\"https:\/\/www.avadbaltic.com\">Apple<\/a> Baltic, Stokker, <\/span><span style=\"color: #404040;\">Swedbank, Telia, Merko, IKEA, <\/span><span style=\"color: #404040;\">Puhastusimport, Omniva, Apollo Grupp, Ibis, Compensa, Pet City, Given, <\/span><span style=\"color: #404040;\"><a href=\"https:\/\/www.rimi.ee\">Rimi<\/a>,<\/span><span style=\"color: #404040;\"> <a href=\"https:\/\/www.circlek.ee\">Circle K<\/a>, <a href=\"https:\/\/www.ramirent.ee\">Loxam Ramirent<\/a>, <a href=\"https:\/\/www.spice.lv\/lv\">Spice<\/a> Keskus, <a href=\"https:\/\/tele2.ee\">Tele2<\/a>, <a href=\"https:\/\/virukeskus.com\/uudised\/viru-keskus-tunnustas-parimaid-ostukeskkondi\">Viru Keskus<\/a>, <a href=\"https:\/\/sportland.ee\">Sportland<\/a>, <\/span><a href=\"https:\/\/www.hedonspa.com\">Hedon Spaa<\/a>, <a href=\"https:\/\/spa.ee\">Tervis Spaa Grupp<\/a>, Tallink Grupp and others<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7135\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7135 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/reference\/\" title=\"Referents\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783951201932\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"More detailed feedback here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">More detailed feedback here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f3b8e4a488f439bfb4e6eebd11e8d560.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f3b8e4a488f439bfb4e6eebd11e8d560.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f3b8e4a488f439bfb4e6eebd11e8d560 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f3b8e4a488f439bfb4e6eebd11e8d560 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f3b8e4a488f439bfb4e6eebd11e8d560 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:150px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-internet-connection-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-internet-connection-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-internet-connection-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1782415226421{margin-top: 10px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We contribute diligently to developing the field and improving the reputation of mystery shopping<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">Trendline Analytics has actively contributed to the work of the European mystery shopping association <a href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/150-be-a-player-how-to-survive-and-thrive-in-a-business-world-full-of-dramatic-change.html\">MSPA<\/a>.<\/span><\/h4>\n<h4>Our articles on the MSPA (Mystery Shopping Professionals Association) website:<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6577\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6577 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/178-why-do-you-need-mystery-shopping-health-check-your-service.html\" title=\"Artikkel inglise keeles\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1694247590040\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Article: ``Why do you need Mystery Shopping? Health check your service ...`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Article: ``Why do you need Mystery Shopping? Health check your service ...`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span><span id=\"creative-link-wrap-8268\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8268 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/mspa-ea.org\/en_GB\/news\/newsitem\/150-be-a-player-how-to-survive-and-thrive-in-a-business-world-full-of-dramatic-change.html\" title=\"Artikkel inglise keeles\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1694247604474\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Article: ``How to Survive and Thrive in a Business World full of Dramatic Change?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Article: ``How to Survive and Thrive in a Business World full of Dramatic Change?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;10&#8243; css=&#8221;.vc_custom_1700828777151{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-997a87bc96efe7611956e6c3bfcc51ac.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-997a87bc96efe7611956e6c3bfcc51ac.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-997a87bc96efe7611956e6c3bfcc51ac .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-997a87bc96efe7611956e6c3bfcc51ac .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-997a87bc96efe7611956e6c3bfcc51ac alignnone  vc_custom_1742574784639 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-mission-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-mission-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-mission-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"k\u00f5rgarv testoste \u00fches kuus testostud\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We can handle large volumes<\/span><\/span><\/h2>\n<h4><strong>October &#8217;23<\/strong>: <b>1552<\/b> mystery shops <b>in one month<\/b>. It is a joy to see that more and more clients value objective, tailor-made <a href=\"https:\/\/trendline.ee\/en\/reference\/\">mystery shopping<\/a> based on sales and service processes! We grow responsibly! That means we do not grow at the expense of quality. We understand that mass and volume in themselves are of course no indicators unless quality goes with them.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ff8e15f5be41244e7872def94597937b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ff8e15f5be41244e7872def94597937b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ff8e15f5be41244e7872def94597937b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ff8e15f5be41244e7872def94597937b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ff8e15f5be41244e7872def94597937b alignnone  vc_custom_1743592487051 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-drink-to-go-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus kliendikogemuse\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Blog<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/en\/blog\/\">Opinion pieces<\/a> and articles that nicely explain the vision, distinctiveness and emphases of our mystery shopping service. Advice for customer service employees and managers.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9015\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9015 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/blog\/\" title=\"Trendline BLOGI\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783951324116\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"See the articles \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">See the articles \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1593000356917{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.dividers-on.classic-layout-list article {\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.dividers-on.classic-layout-list article:first-of-type {\n  margin-top: 0;\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.classic-layout-list.mode-list .post-entry-content {\n  width: calc(100% - );\n}\n.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.classic-layout-list.mode-list .no-img .post-entry-content {\n  width: 100%;\n}\n.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .filter-bg-decoration .filter-categories a.act {\n  color: 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.blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-thumbnail-wrap,\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-entry-content {\n    width: 100%;\n    margin: 0;\n    top: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-thumbnail-wrap {\n    padding: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-entry-content:after {\n    display: none;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .project-even .post-thumbnail-wrap,\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.centered-layout-list .post-thumbnail-wrap {\n    -ms-flex-order: 0;\n    order: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.centered-layout-list .post-entry-title-content {\n    -ms-flex-order: 1;\n    order: 1;\n    width: 100%;\n    padding: 20px 20px 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7.centered-layout-list .post-entry-content {\n    -ms-flex-order: 2;\n    order: 2;\n    padding-top: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .fancy-categories {\n    top: 10px;\n    left: 10px;\n    bottom: auto;\n    right: auto;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .fancy-date a {\n    top: 10px;\n    right: 10px;\n    left: auto;\n    bottom: auto;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-entry-content {\n    padding: 20px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .entry-title {\n    margin: 3px 0 5px;\n    font-size: 20px;\n    line-height: 26px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .entry-meta {\n    margin: 5px 0 5px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .entry-excerpt {\n    margin: 15px 0 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-details {\n    margin: 5px 0 10px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 .post-details.details-type-link {\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-03ba4f69c2b7eb0dae496fc57e0a00c7 mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"15px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"19515\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"How to provide QUALITY Mystery Shopping service?\"><article class=\"post project-odd visible post-19515 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-mystery-shopping category-top-2-en category-top-read category-127 category-63 category-126 category-125\" data-name=\"How to provide QUALITY Mystery Shopping service?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20559&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381.png 999w\" loading=\"eager\" style=\"--ratio: 768 \/ 559\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud Mystery Shopping\" title=\"ravimid-1-1\" width=\"768\" height=\"559\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"How to provide QUALITY Mystery Shopping service?\" rel=\"bookmark\">How to provide QUALITY Mystery Shopping service?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping quality &#8211; how to measure it? Why is it so important? After all, based on the results of the tests, future action plans are established &#8211; &#8220;treatment&#8221; is determined. How to evaluate the&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-details details-type-link\" aria-label=\"Read more about How to provide QUALITY Mystery Shopping service?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not change the health. This principle&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20043\" data-date=\"2023-07-24T12:54:44+03:00\" data-name=\"Why do we need Mystery Shopping service in our company?\"><article class=\"post project-odd visible post-20043 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-teenindus-en category-mystery-shopping category-top-read category-127 category-137 category-63 category-125\" data-name=\"Why do we need Mystery Shopping service in our company?\" data-date=\"2023-07-24T12:54:44+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20429&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-1152x644.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 429\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud tagasiside andmine klienditeenindus juhtimine lugupidamine mystery shopping service service staff\" title=\"Miks meil testoste tehakse kuidas tagasisidet vastu v\u00f5tta\" width=\"768\" height=\"429\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" title=\"Why do we need Mystery Shopping service in our company?\" rel=\"bookmark\">Why do we need Mystery Shopping service in our company?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping service could easily cause an allergic reaction in company. Read in this article what can go wrong and how a company can avoid it. It is alaso very important to help service staff&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Why do we need Mystery Shopping service in our company?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well, you know, it&#8217;s just a&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-90d2523345e189b140e76992c4aa3a1b alignnone  vc_custom_1736080926713 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We&#8217;ll gladly introduce the content and form of our services, either at your office or in an online meeting.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3444-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"3444\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/20218#wpcf7-f3444-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3444\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3444-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Your Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Company Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-mail\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Choose the topics You're interested in\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"MYSTERY SHOPPING\" \/><span class=\"wpcf7-list-item-label\">MYSTERY SHOPPING<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"TRAININGS\" \/><span class=\"wpcf7-list-item-label\">TRAININGS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"INTERNAL AUDIT\" \/><span class=\"wpcf7-list-item-label\">INTERNAL AUDIT<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"SERVICE STANDARDS\" \/><span class=\"wpcf7-list-item-label\">SERVICE STANDARDS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"CUSTOMER FEEDBACK SOLUTION\" \/><span class=\"wpcf7-list-item-label\">CUSTOMER FEEDBACK SOLUTION<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"EDUCATIONAL VIDEOS\" \/><span class=\"wpcf7-list-item-label\">EDUCATIONAL VIDEOS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Other topic ...\" \/><span class=\"wpcf7-list-item-label\">Other topic ...<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Comment (optional)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"54\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h6 style=\"text-align: right;\"><span style=\"color: #ccc8c8;\">Contact: Trendline <a href=\"https:\/\/trendline.ee\/kontakt\/\">#mysteryshopping<\/a><\/span><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1778502142182{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1778519808070{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">WE&#8217;RE SMILING<\/span>\u239f<\/span>We invite you to take part in a positive and instructive initiative<\/h3>\n<h3 style=\"text-align: center;\"><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 .rollover-icon {\n  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width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Read on and consider whether these 12 descriptions of Trendline&#8217;s mystery shopping service could help make your mystery shopping more useful. 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