{"id":21247,"date":"2025-06-20T15:44:08","date_gmt":"2025-06-20T12:44:08","guid":{"rendered":"https:\/\/trendline.ee\/referents\/"},"modified":"2026-06-13T12:52:15","modified_gmt":"2026-06-13T09:52:15","slug":"reference","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/reference\/","title":{"rendered":"Reference"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-63280c96c2b5f652a4622376e4d85194.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-63280c96c2b5f652a4622376e4d85194.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-63280c96c2b5f652a4622376e4d85194 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-63280c96c2b5f652a4622376e4d85194 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-63280c96c2b5f652a4622376e4d85194 alignnone  vc_custom_1771250299878 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-laurel-wreath-100-25-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">These references will show WHY our services are valued by many customers<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We will point out here some of the references given to our services. We are happy to see that these are focusing on important DETAILS and are not just a sweet words. Please feel welcome to contact and to discuss about the cooperation options in all Baltics.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;25&#8243; css=&#8221;.vc_custom_1713642347922{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;.vc_custom_1769078294376{margin-bottom: 10px !important;}&#8221;]<\/p>\n<p style=\"text-align: right;\">\u201cIn collaboration with Trendline, we use the mystery shopping service to better understand and evaluate the quality of customer service in our stores and the level of service according to <strong>our service standards<\/strong>.<\/p>\n<p style=\"text-align: right;\">Given the unique structure and customer journey of IKEA stores, creating the <strong>mystery shopping system<\/strong> has been more <strong>complex<\/strong> than usual, but in collaboration with <strong>Trendline<\/strong>, it has become <strong>functional<\/strong> and <strong>clearly<\/strong> <strong>structured<\/strong>. The results are <strong>easy to analyze<\/strong> and support our goal of providing a thoughtful and meaningful customer experience and creating a better everyday life for many people.&#8221;<\/p>\n<h4 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><b>Varje Anvelt<\/b><\/span><\/h4>\n<h4 style=\"text-align: right;\"><strong><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">IKEA<\/span><\/span><\/strong>, Customer Relations Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-60cc762eae7345842a97b5220a5d835f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-60cc762eae7345842a97b5220a5d835f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-60cc762eae7345842a97b5220a5d835f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-60cc762eae7345842a97b5220a5d835f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-60cc762eae7345842a97b5220a5d835f alignleft  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20381%20466&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/IKEA-Eesti-referents-Trendline-testostud-mystery-shopping-teenusele.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/IKEA-Eesti-referents-Trendline-testostud-mystery-shopping-teenusele.jpeg 381w\" loading=\"eager\" sizes=\"(max-width: 381px) 100vw, 381px\" width=\"381\" height=\"466\"  data-dt-location=\"https:\/\/trendline.ee\/en\/ikea-eesti-referents-trendline-testostud-mystery-shopping-teenusele\/\" style=\"--ratio: 381 \/ 466;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; css=&#8221;.vc_custom_1728635450013{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7a8e95185d0ef96218af84f22728f682.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7a8e95185d0ef96218af84f22728f682.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7a8e95185d0ef96218af84f22728f682 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7a8e95185d0ef96218af84f22728f682 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7a8e95185d0ef96218af84f22728f682 alignnone  vc_custom_1753191196673 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201400%20668&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/07\/Karin-Aus-Referents-Trendline-Analytics-teenustele-Apollo-Kino-laiekraan-scaled-1400x668.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/07\/Karin-Aus-Referents-Trendline-Analytics-teenustele-Apollo-Kino-laiekraan-scaled-1400x668.jpg 1400w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/07\/Karin-Aus-Referents-Trendline-Analytics-teenustele-Apollo-Kino-laiekraan-scaled.jpg 2560w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1400\" height=\"668\"  data-dt-location=\"https:\/\/trendline.ee\/en\/referents\/karin-aus-referents-trendline-analytics-teenustele-apollo-kino-laiekraan\/\" style=\"--ratio: 1400 \/ 668;\" alt=\"Karin Aus Referents Trendline Analytics teenustele Apollo Kino laiekraan\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;We are using Trendline&#8217;s <strong>customer feedback<\/strong> (CX) and <strong>Mystery Shopping<\/strong> services to support the Apollo Cinema team&#8217;s service skills and to analyse the areas to develop. Trendline&#8217;s services allow us to reach our customers throughout <strong>the Baltics<\/strong> and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. The <strong>Trendline<\/strong> <strong>platform<\/strong> offers to our local cinema managers a convenient and <strong>clear overview<\/strong> of the current state of the visitor experience. We greatly appreciate Trendline&#8217;s <strong>quick response<\/strong> and <strong>willingness<\/strong> to discuss service topics in <strong>depth<\/strong>. Cooperation with Trendline is not limited to just collecting data &#8211; they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation <strong>smooth<\/strong> and <strong>effective<\/strong>.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Karin Aus<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">APOLLO CINEMAS<\/span><\/strong>, Service Quality Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;25&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1713642372213{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1713626032488{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 20px !important;padding-left: 0px !important;background-color: #ededed !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7a24f19c96020cc385e1df26ca8aa631.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7a24f19c96020cc385e1df26ca8aa631.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7a24f19c96020cc385e1df26ca8aa631 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7a24f19c96020cc385e1df26ca8aa631 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7a24f19c96020cc385e1df26ca8aa631 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20541&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled-1000x541.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled-1000x541.jpg 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled-2000x1082.jpg 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"541\"  data-dt-location=\"https:\/\/trendline.ee\/en\/julia-estreich-referents-telia-trendline-analytics-testostud-koolitused-2024-2\/\" style=\"--ratio: 1000 \/ 541;\" alt=\"Julia Estreich Telia Eesti referents reference Trendline Analytics testostud mystery shopping trainings\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781344117288{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;<span class=\"Y2IQFc\" lang=\"en\">At <strong>Telia<\/strong>, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, <strong>continuous<\/strong> training and <strong>development<\/strong> is essential. Trendline offers us the <strong>perfect solution<\/strong> that allows us to: <\/span><\/p>\n<ul>\n<li><span class=\"Y2IQFc\" lang=\"en\"><strong>Measure<\/strong> the skills and knowledge of sales consultants. <\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\"><strong>Monitor<\/strong> the progress of each employee and provide targeted feedback. <\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\"><strong>Analyze<\/strong> sales processes and identify development points. <\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\"><strong>Train<\/strong> employees personally using the results of Mystery Shopping waves.<br \/>\n<\/span><\/li>\n<\/ul>\n<p><span class=\"Y2IQFc\" lang=\"en\">Trendline&#8217;s Mystery Shopping <strong>platform <\/strong>is <strong>simple,<\/strong>\u00a0<strong>intuitive<\/strong>, <strong>pleasant<\/strong> and <strong>efficient<\/strong>. We are <strong>very pleased<\/strong> to have <strong>found<\/strong> a solution that will help us <strong>increase the competence<\/strong> of sales consultants and improve customer service.<\/span>&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Julia Estreich<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">TELIA<\/span><\/strong>, Service Quality Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1728662741558{margin-left: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9542984a71e9edd6fb0544f9873765fd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9542984a71e9edd6fb0544f9873765fd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9542984a71e9edd6fb0544f9873765fd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9542984a71e9edd6fb0544f9873765fd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9542984a71e9edd6fb0544f9873765fd alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20683%20684&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/06\/Sandra_Kikute_Spice_Shopping_Centre.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/06\/Sandra_Kikute_Spice_Shopping_Centre.jpg 683w\" loading=\"eager\" sizes=\"(max-width: 683px) 100vw, 683px\" width=\"683\" height=\"684\"  data-dt-location=\"https:\/\/trendline.ee\/en\/sandra_kikute_spice_shopping_centre\/\" style=\"--ratio: 683 \/ 684;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781343887668{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;}&#8221;]&#8221;We, the &#8220;Spice&#8221; <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-shopping-centres\/\">shopping center<\/a>, are very satisfied with Trendline work and highly value the professionalism of the company&#8217;s employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to <b>adapt to our needs<\/b> as a customer and create an appropriate and high-quality mystery shopper process. <b>Spice shopping center<\/b> <b>definitely recommends Trendline<\/b> as a good cooperation partner to others!&#8221;<\/p>\n<h4><b><\/b><span style=\"color: #e04d60;\"><b>Sandra \u0136ikute<\/b><\/span><\/h4>\n<h4><span style=\"color: #e04d60;\"><strong>SPICE<\/strong> &amp; <strong>SPICE HOME<\/strong><\/span>,<br \/>\nMarkenting Project Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; css=&#8221;.vc_custom_1728635450013{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa15af6c7722bb67b392609112d80e4f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa15af6c7722bb67b392609112d80e4f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa15af6c7722bb67b392609112d80e4f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa15af6c7722bb67b392609112d80e4f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa15af6c7722bb67b392609112d80e4f alignnone  vc_custom_1776079495203 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201400%20857&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/04\/Heigo-Vare-Tervis-Spaa-Group-reference-Trendline-Analytics-cooperataion-mystery-shopping-and-employee-experience-MS-scaled-1400x857.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/04\/Heigo-Vare-Tervis-Spaa-Group-reference-Trendline-Analytics-cooperataion-mystery-shopping-and-employee-experience-MS-scaled-1400x857.jpg 1400w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/04\/Heigo-Vare-Tervis-Spaa-Group-reference-Trendline-Analytics-cooperataion-mystery-shopping-and-employee-experience-MS-scaled.jpg 2560w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1400\" height=\"857\"  data-dt-location=\"https:\/\/trendline.ee\/en\/heigo-vare-tervis-spaa-group-reference-trendline-analytics-cooperataion-mystery-shopping-and-employee-experience-ms\/\" style=\"--ratio: 1400 \/ 857;\" alt=\"Heigo Vare Terevis Spaa Grupp tagasiside Trendline testostude ja koolituste teenusele\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;Trendline is a trusted partner for Tervis Spa Group (the largest medical spa and the largest water park in Estonia), helping us <strong>maintain<\/strong> a <strong>strong focus<\/strong> on service quality and its continuous improvement. Their <strong>mystery shopping<\/strong> solutions provide us with a <strong>clear<\/strong>, <strong>measurable<\/strong>, and <strong>practical<\/strong> understanding of how our guests actually experience our service. We particularly value Trendline\u2019s professional and <strong>flexible<\/strong> approach to collaboration, as well as the fact that they go <strong>beyond<\/strong> simply collecting results and actively <strong>help us interpret<\/strong> them in a <strong>meaningful<\/strong> way. We <strong>confidently recommend<\/strong> Trendline to any company that wants to improve its customer experience in a deliberate and <strong>systematic<\/strong> manner.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Heigo Vare<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">TERVIS SPA GROUP<\/span><\/strong>\u00a0(European Hotel Awards 2025 Winner), General Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; css=&#8221;.vc_custom_1728635450013{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e8f792f7d18c3b56cb55186723d6a5b5.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e8f792f7d18c3b56cb55186723d6a5b5.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e8f792f7d18c3b56cb55186723d6a5b5 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e8f792f7d18c3b56cb55186723d6a5b5 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e8f792f7d18c3b56cb55186723d6a5b5 alignnone  vc_custom_1781340318213 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20704%20704&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png 704w\" loading=\"eager\" sizes=\"(max-width: 704px) 100vw, 704px\" width=\"704\" height=\"704\"  data-dt-location=\"https:\/\/trendline.ee\/en\/riina-eisler-_-daily-2\/\" style=\"--ratio: 704 \/ 704;\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in <b>all Baltics<\/b>.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>The user interface provided by Trendline is very good and <strong>comprehensive<\/strong>, yet <strong>simple<\/strong> and usable for all employees. We have gained a better overview of our level of service. I <b>definitely<\/b> <b>recommend<\/b> using <b>Trendline<\/b> for other service companies as well.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Riina Eisler<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">PET CITY<\/span><\/strong>, CEO<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7640f68791484a8715ec2f048d2b2d88.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7640f68791484a8715ec2f048d2b2d88.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7640f68791484a8715ec2f048d2b2d88 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7640f68791484a8715ec2f048d2b2d88 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7640f68791484a8715ec2f048d2b2d88 alignnone  vc_custom_1744180921531 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201200%20928&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/04\/Kristel-Viru-Keskus-tagasiside-Trendline-Analytics-teenustele-Eero-Palm-1-1200x928.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/04\/Kristel-Viru-Keskus-tagasiside-Trendline-Analytics-teenustele-Eero-Palm-1-1200x928.jpg 1200w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/04\/Kristel-Viru-Keskus-tagasiside-Trendline-Analytics-teenustele-Eero-Palm-1.jpg 1764w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"928\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kristel-viru-keskus-tagasiside-trendline-analytics-teenustele-eero-palm\/\" style=\"--ratio: 1200 \/ 928;\" alt=\"Kristel Viru Keskus tagasiside Trendline Analytics teenustele Eero Palm testostud kliendik\u00fcsitlused tagasiside CX platvorm\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;For a Shopping Centre with large variety of leasees it is an important key factor to create a complete customer satisfaction experience. This is the only thing what will bring the customer from the &#8220;sofa store&#8221; to the real, live environment. Creating customers&#8217; positive experiences is a complex and constant activity, which also needs exact measuring, professional analysis and modern methodologies. And it has to be clear and easily understandable. And exactly for these reasons, <strong>Trendline<\/strong> has been an <strong>important partner<\/strong> for Viru Centre to measure different areas and factors. Their team thinks with you in a flexible, adaptable, and creative way. Their <strong>platform<\/strong> is really strong visually and technically and is informative and easy to use at every level.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Kristel Martis<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">VIRU CENTRE<\/span><\/strong>, Marketing and Communication Manager (2020 &#8211; 2025)<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1728662793873{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4a8f7373459272c43a2999321700b102.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4a8f7373459272c43a2999321700b102.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4a8f7373459272c43a2999321700b102 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4a8f7373459272c43a2999321700b102 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4a8f7373459272c43a2999321700b102 alignnone  vc_custom_1738334429052 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20855%20573&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Jaanika-Lindre-Omniva-Trendline-Analytics-referents-testostud-e1728635192215.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Jaanika-Lindre-Omniva-Trendline-Analytics-referents-testostud-e1728635192215.jpg 855w\" loading=\"eager\" sizes=\"(max-width: 855px) 100vw, 855px\" width=\"855\" height=\"573\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/jaanika-lindre-omniva-trendline-analytics-referents-testostud-2\/\" style=\"--ratio: 855 \/ 573;\" alt=\"Jaanika Lindre tagasiside referents Trendline analytics testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;<span class=\"Y2IQFc\" lang=\"en\">In recent years, <strong>Omniva<\/strong> has updated its retail concept and improved service standards, with the desire to offer the <strong>best service on the market<\/strong>. As part of this journey, Trendline has been an <strong>invaluable partner<\/strong>, helping us to ensure that the expectations we set for our service providers are met and exceeded. The <strong>Trendline platform<\/strong> provides us with an <strong>accurate<\/strong> and <strong>user-friendly<\/strong> solution that allows us to <strong>regularly evaluate<\/strong> the quality of service <strong>processes<\/strong> and employee <strong>performance<\/strong>. This helps us identify strengths and opportunities for improvement, while providing valuable feedback to service providers. Trendline&#8217;s Mystery Shopping service gives you the opportunity to go <strong>deep<\/strong>, clearly <strong>highlighting<\/strong> the stages where we excel and pointing out the places that can be further <strong>improved<\/strong>. Thanks to the cooperation, we are able to keep our customer service standards in constant <strong>development<\/strong>, offering every visitor a consistently top-level experience. Trendline&#8217;s <strong>flexible solution<\/strong> supports our goal of providing reliable and caring service that customers can always count on<\/span>.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Jaanika Lindre<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">OMNIVA<\/span><\/strong>, Customer Experience and Customer Relations Quality Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;25&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1713642372213{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1781339766554{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1781343928565{margin-top: 0px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<p style=\"text-align: right;\" data-start=\"47\" data-end=\"366\">\u201c<strong>Telia<\/strong> highly values its <strong>partnership with Trendline<\/strong>. Our collaboration has been <strong>professional<\/strong>, <strong>responsive<\/strong>, and focused on understanding our needs and finding effective <strong>solutions quickly<\/strong>. Trendline\u2019s team has proven to be a reliable and flexible partner, with communication that is always smooth and results-oriented.<\/p>\n<p style=\"text-align: right;\" data-start=\"371\" data-end=\"771\">Trendline\u2019s <strong>platform<\/strong> is a <strong>practical<\/strong> and <strong>user-friendly<\/strong> tool that supports both team-based and individual sales and customer service analysis. The solution offers a <strong>wide<\/strong> <strong>range of features<\/strong> for tracking objectives, evaluating performance, and identifying development trends. Its visual and intuitive interface provides quick insights, while data can also be exported for further analysis when needed.<\/p>\n<p style=\"text-align: right;\" data-start=\"776\" data-end=\"1089\" data-is-last-node=\"\">We have also been highly satisfied with the <strong>quality of the mystery shopping assessments<\/strong> conducted by Trendline. The evaluation criteria are aligned with our customer experience and <strong>sales process<\/strong> standards, and the methodology enables targeted and <strong>comprehensive feedback<\/strong> collection across different employees.\u201d<\/p>\n<h4 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><b>Raili Kala<\/b><\/span><\/h4>\n<h4 style=\"text-align: right;\"><strong><span style=\"color: #e04d60;\">TELIA<\/span><\/strong>, Private Customer Sales Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1781339650023{margin-left: 0px !important;background-color: #EDEDED !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-570620eb93f7f08a16ec2252677b17e1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-570620eb93f7f08a16ec2252677b17e1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-570620eb93f7f08a16ec2252677b17e1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-570620eb93f7f08a16ec2252677b17e1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-570620eb93f7f08a16ec2252677b17e1 alignleft  vc_custom_1781339884124 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20800&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/Raili-Kala-referents-Trendline-Analytics-Telia-koostoo-testostud-siseaudit-kooolitused-800x800.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/Raili-Kala-referents-Trendline-Analytics-Telia-koostoo-testostud-siseaudit-kooolitused-800x800.jpg 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/Raili-Kala-referents-Trendline-Analytics-Telia-koostoo-testostud-siseaudit-kooolitused.jpg 1200w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"800\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/raili-kala-referents-trendline-analytics-telia-koostoo-testostud-siseaudit-kooolitused-2\/\" style=\"--ratio: 800 \/ 800;\" alt=\"Raili Kala referents soovitus Trendline teenustele testostud siseaudit keskkond\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;20&#8243;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1737394367446{margin-right: 25px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-color: #efefef !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-17ab6c4dc9649a4d134369ab40ed3af5.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-17ab6c4dc9649a4d134369ab40ed3af5.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-17ab6c4dc9649a4d134369ab40ed3af5 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-17ab6c4dc9649a4d134369ab40ed3af5 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-17ab6c4dc9649a4d134369ab40ed3af5 alignnone  vc_custom_1781338897713 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20773%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg 773w\" loading=\"eager\" sizes=\"(max-width: 773px) 100vw, 773px\" width=\"773\" height=\"768\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/kadri-koppel-sportland-referents-tagasiside-trendline-analytics-testostud-klienditagasiside-siseaudit-cx-teenusele-2\/\" style=\"--ratio: 773 \/ 768;\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781343938270{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;}&#8221;]&#8221;<span class=\"Y2IQFc\" lang=\"en\">At <strong>Sportland<\/strong>, customer service is always one of the most important areas, because customer service is an essential part of the brand&#8217;s identity. For us, this is where Trendline comes into play. Trendline has proven itself as an <strong>efficient<\/strong> and <strong>reliable<\/strong> partner, offering solutions that are both <strong>practical<\/strong> and <strong>easy<\/strong> to use. The cooperation model packaged by Trendline is <strong>flexible<\/strong>, allowing to effectively evaluate the service levels analyzed by it. It is important to note that Trendline is not just a passive service provider, but <strong>an active partner<\/strong> helping to identify the areas in need of improving. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline&#8217;s <strong>QR code-based<\/strong> customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient <strong>feedback<\/strong>. Thanks to this, we can monitor what our customers are thinking and which areas need our attention. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress<\/span>.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Kadri Koppel<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">SPORTLAND<\/span><\/strong>, Retail Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1713621563715{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 20px !important;padding-left: 0px !important;background-color: #ededed !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #efefef !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1781343944305{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;In order to become the best, conscious acting and continuous development are necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>In 2021, Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Helena Viiroja<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">TELE2<\/span><\/strong>, HR Manager<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-cd3ea88a82535cb763b9d4733de26287.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-cd3ea88a82535cb763b9d4733de26287.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-cd3ea88a82535cb763b9d4733de26287 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-cd3ea88a82535cb763b9d4733de26287 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-cd3ea88a82535cb763b9d4733de26287 alignnone  vc_custom_1781341245057 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20648&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48-800x648.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48-800x648.png 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48-996x806.png 996w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"648\"  data-dt-location=\"https:\/\/trendline.ee\/en\/screenshot-2023-07-06-at-14-28-48-2\/\" style=\"--ratio: 800 \/ 648;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1728662793873{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5c759d836ad143de4e57ca49a393dcd1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5c759d836ad143de4e57ca49a393dcd1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5c759d836ad143de4e57ca49a393dcd1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5c759d836ad143de4e57ca49a393dcd1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5c759d836ad143de4e57ca49a393dcd1 alignleft  vc_custom_1738334605569 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20472&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-17.19.05-1000x472.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-17.19.05-1000x472.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-17.19.05-1988x938.png 1988w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"472\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/screenshot-2024-04-20-at-17-19-05-2\/\" style=\"--ratio: 1000 \/ 472;\" alt=\"Viru Keskus referents Trendline Analytics testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;Trendline <strong>stands out<\/strong> from its <strong>competitors<\/strong> for its <strong>thoroughness<\/strong> and <strong>dedication<\/strong>, and its <strong>readiness to adapt<\/strong> existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline <strong>you notice a big difference<\/strong>. I recommend working with Trendline.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Taivi Koitla<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">VIRU SHOPPING CENTRE<\/span><\/strong>, Marketing and Communication Director (Nov 2008 \u2013 Jan 2020)<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-26c84f571524691888113ab71bc59de2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-26c84f571524691888113ab71bc59de2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-26c84f571524691888113ab71bc59de2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-26c84f571524691888113ab71bc59de2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-26c84f571524691888113ab71bc59de2 alignnone  vc_custom_1735483936109 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20453%20453&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg 453w\" loading=\"eager\" sizes=\"(max-width: 453px) 100vw, 453px\" width=\"453\" height=\"453\"  data-dt-location=\"https:\/\/trendline.ee\/en\/dimitri-demjanov-2\/\" style=\"--ratio: 453 \/ 453;\" alt=\"standardid\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;In my opinion, excellence in service starts with fixing the concept, and from there on, there is a <strong>constant commitment<\/strong> to put it in practice. Gloria <strong>still<\/strong> works with the <strong>service standards<\/strong> <strong>developed<\/strong> and <strong>implemented<\/strong> by Trendline. I <strong>strongly recommend<\/strong><b>!<\/b>&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Dimitri Demjanov<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">BOCUSE D\u2019OR ESTONIA<\/span><\/strong>, President<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c502a8e940913eb18a211b8e40ec71c9.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c502a8e940913eb18a211b8e40ec71c9.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c502a8e940913eb18a211b8e40ec71c9 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c502a8e940913eb18a211b8e40ec71c9 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c502a8e940913eb18a211b8e40ec71c9 alignnone  vc_custom_1736543632983 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20879%20603&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kadri-Villemson-_-Sudameapteek-_-Trendline-referents-testostud-koolitused-oppevideod.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kadri-Villemson-_-Sudameapteek-_-Trendline-referents-testostud-koolitused-oppevideod.jpg 879w\" loading=\"eager\" sizes=\"(max-width: 879px) 100vw, 879px\" width=\"879\" height=\"603\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kadri-villemson-_-sudameapteek-_-trendline-referents-testostud-koolitused-oppevideod\/\" style=\"--ratio: 879 \/ 603;\" alt=\"Kadri Villemson _ S\u00fcdameapteek _ Trendline referents testostud koolitused \u00f5ppevideod\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]&#8221;The goal of the &#8220;S\u00fcdameapteek&#8221; is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its <strong>professional<\/strong> and <strong>personal approach<\/strong>. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the <strong>complex approach<\/strong> offered (<strong>Mystery Shopping<\/strong>, <strong>trainings<\/strong>, training <strong>videos<\/strong>, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings &#8211; it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner!&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Kadri Villemson<\/b><\/span><\/h4>\n<h4><span style=\"color: #e04d60;\"><strong>S\u00dcDAMEAPTEEK<\/strong> (<strong>PHARMA GROUP<\/strong>)<\/span>, Service Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243; margin_bottom=&#8221;25&#8243; css=&#8221;.vc_custom_1737395597085{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;3\/6&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-02fe22c90b6d07ba35575d0127dba077.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-02fe22c90b6d07ba35575d0127dba077.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-02fe22c90b6d07ba35575d0127dba077 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-02fe22c90b6d07ba35575d0127dba077 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-02fe22c90b6d07ba35575d0127dba077 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:800px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%201105&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/11\/Airi-Laane-Hedon-Spa-toitlustusjuht-referents-Trendline-analytics-testostud-800x1105.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/11\/Airi-Laane-Hedon-Spa-toitlustusjuht-referents-Trendline-analytics-testostud-800x1105.jpeg 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/11\/Airi-Laane-Hedon-Spa-toitlustusjuht-referents-Trendline-analytics-testostud.jpeg 1005w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"1105\"  data-dt-location=\"https:\/\/trendline.ee\/en\/referents\/airi-laane-hedon-spa-toitlustusjuht-referents-trendline-analytics-testostud\/\" style=\"--ratio: 800 \/ 1105;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]&#8221;Hedon Spa &amp; Hotel is committed to providing its guests with <strong>outstanding service<\/strong> and exceeding their expectations, even in the most challenging situations. At our fine-dining restaurant, Raimond, we believe that every detail matters, with warm and genuine hospitality being one of the most important elements in creating a memorable dining experience.<\/p>\n<p data-start=\"406\" data-end=\"872\">To support this goal, we have developed a service standard that we have continuously improved and updated over time <strong>in collaboration with Trendline<\/strong>. Through Trendline\u2019s <strong>mystery shoppers<\/strong> and carefully designed <strong>performance metrics<\/strong>, we are able to analyze the strengths of our team\u2019s service process, identify areas for improvement, and focus our efforts where they are needed most. This helps us enhance our employees\u2019 competencies and increase guest satisfaction.<\/p>\n<p data-start=\"877\" data-end=\"1240\" data-is-last-node=\"\">Trendline\u2019s platform is an <strong>extremely convenient<\/strong> management <strong>tool<\/strong> that also provides constructive feedback to employees and enables us to track each team member\u2019s <strong>individual development<\/strong> over <strong>time<\/strong>. Trendline\u2019s <strong>training<\/strong> programs have been engaging and <strong>eye-opening for our team<\/strong>, and our cooperation with them has always been both <strong>enjoyable<\/strong> and highly <strong>personalized<\/strong>.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Airi L\u00e4\u00e4ne<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">HEDON SPA <\/span><\/strong><span style=\"color: #e04d60;\">&amp;<\/span><strong><span style=\"color: #e04d60;\"> HOTEL<\/span><\/strong>,<br \/>\nFood &amp; Beverage Manager (2018 &#8211; 2026)<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1781341433366{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1781341024869{margin-bottom: 0px !important;background-color: #EDEDED !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1781343970684{margin-top: 0px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 0px !important;}&#8221;]&#8221;At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend <b>Mystery Shopping<\/b>, <b>trainings<\/b> and <a href=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/\"><b>customer surveys<\/b><\/a> services of Trendline!&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Brit Peterson<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">RIMI<\/span><\/strong>, Training Manager<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a36a8dd5e7f4899a3b5b3c04e80a14d0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a36a8dd5e7f4899a3b5b3c04e80a14d0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a36a8dd5e7f4899a3b5b3c04e80a14d0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a36a8dd5e7f4899a3b5b3c04e80a14d0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a36a8dd5e7f4899a3b5b3c04e80a14d0 alignleft  vc_custom_1781341095027 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20345&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-19.01.52-800x345.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-19.01.52-800x345.png 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-20-at-19.01.52-1600x690.png 1600w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"345\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/screenshot-2024-04-20-at-19-01-52-2\/\" style=\"--ratio: 800 \/ 345;\" alt=\"Brit Peterson Rimi Eesti koolitused testostud kasutajaliides tagasiside referents Trendline Analytics\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1738334722271{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 25px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4607b51227f6ba5fa306a56dcce9df34.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4607b51227f6ba5fa306a56dcce9df34.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4607b51227f6ba5fa306a56dcce9df34 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4607b51227f6ba5fa306a56dcce9df34 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4607b51227f6ba5fa306a56dcce9df34 alignnone  vc_custom_1736543727373 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%201000&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping-1000x1000.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping-1000x1000.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png 1050w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"1000\"  data-dt-location=\"https:\/\/trendline.ee\/en\/hedi-nurme-mc-donalr-_-circle-k-_-referents-_-trendline-_-testostud-_-mystery-shopping\/\" style=\"--ratio: 1000 \/ 1000;\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781343987144{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a <b>reliable<\/b>, <b>collaborative<\/b>, <b>flexible<\/b> and <b>solution-oriented<\/b> partner for <a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\">Mystery Shopping<\/a>. In addition they offer a great Platform that allows you clearly visualize important information.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Hedi Nurme-Mc Donald<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">CIRCLE K<\/span><\/strong>, Retail Director<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1781340754423{padding: 0px !important;border: 0px solid !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1781343979078{margin-top: 0px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<p style=\"text-align: right;\">&#8220;<b>Ramirent&#8217;s<\/b> main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/\">Mystery Shopping<\/a>. <b>I recommend Trendline<\/b> to all future clients.&#8221;<\/p>\n<h4 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><b>Heiki Onton<\/b><\/span><\/h4>\n<h4 style=\"text-align: right;\"><strong><span style=\"color: #e04d60;\">LOXAM RAMIRENT<\/span><\/strong>, Baltic CEO<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1728663541881{margin-right: 0px !important;margin-left: 20px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;border-color: #efefef !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4709f059bb639297d9e0e8fbe05ee98f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4709f059bb639297d9e0e8fbe05ee98f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4709f059bb639297d9e0e8fbe05ee98f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4709f059bb639297d9e0e8fbe05ee98f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4709f059bb639297d9e0e8fbe05ee98f alignleft  vc_custom_1781341498352 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20350%20350&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline-350x350.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline-350x350.png 350w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png 410w\" loading=\"eager\" sizes=\"(max-width: 350px) 100vw, 350px\" width=\"350\" height=\"350\"  data-dt-location=\"https:\/\/trendline.ee\/en\/reference\/heiki-onton-_-referents-_-for-trendline-2\/\" style=\"--ratio: 350 \/ 350;\" alt=\"Heiki Onton _ reference for Trendline\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;0&#8243; css=&#8221;.vc_custom_1713642158431{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1781340818899{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ededed !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-509646883a10a9b55ee9d9e412252b43.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-509646883a10a9b55ee9d9e412252b43.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-509646883a10a9b55ee9d9e412252b43 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-509646883a10a9b55ee9d9e412252b43 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-509646883a10a9b55ee9d9e412252b43 alignnone  vc_custom_1781340864642 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20800&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy-800x800.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy-800x800.jpg 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg 806w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"800\"  data-dt-location=\"https:\/\/trendline.ee\/en\/helena-laus-1x1_copy-2\/\" style=\"--ratio: 800 \/ 800;\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1781344045140{margin-top: 0px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team (in Estonia, Latvia and Lithuania). The trainings gave to the participants <strong>confidence<\/strong>, <strong>professional<\/strong> <strong>skills<\/strong> and <strong>motivation<\/strong>. We <strong>recommend Trendline<\/strong> with calm heart because we know that their <strong>solutions<\/strong> will help you <strong>achieve results<\/strong>.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Helena Laus<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">POSTIMEES GROUP<\/span><\/strong>, Training Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1713642186271{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1713641707826{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-1ab9c1590ba1fbae2294ccb829ca6b97.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-1ab9c1590ba1fbae2294ccb829ca6b97.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-1ab9c1590ba1fbae2294ccb829ca6b97 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-1ab9c1590ba1fbae2294ccb829ca6b97 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-1ab9c1590ba1fbae2294ccb829ca6b97 alignnone  vc_custom_1738335123100 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20811&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/04\/Romet-Rahnu-Hedon-Spa-muugijuht-referents-Trendline-testostud-koolitused-e1713636916458-800x811.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/04\/Romet-Rahnu-Hedon-Spa-muugijuht-referents-Trendline-testostud-koolitused-e1713636916458-800x811.jpeg 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/04\/Romet-Rahnu-Hedon-Spa-muugijuht-referents-Trendline-testostud-koolitused-e1713636916458-1146x1161.jpeg 1146w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"811\"  data-dt-location=\"https:\/\/trendline.ee\/en\/romet-rahnu-hedon-spa-muugijuht-referents-trendline-testostud-koolitused-2\/\" style=\"--ratio: 800 \/ 811;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781344011763{margin-top: 0px !important;margin-right: 10px !important;margin-bottom: 25px !important;margin-left: 0px !important;padding-bottom: 20px !important;}&#8221;]&#8221;<span class=\"Y2IQFc\" lang=\"en\">At Hedon Spa Hotel, we always want to offer our guests the best customer service and satisfaction. Trendline provides us with <strong>modern tools<\/strong> that allow us to perfectly <strong>monitor<\/strong> <strong>service processes<\/strong> and obtain measured results. Trendline&#8217;s <strong>personal<\/strong> and <strong>professional<\/strong> approach are the very reasons why we have cooperated with them <strong>for a long time<\/strong><\/span>!&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Romet Rahnu<\/b><\/span><\/h4>\n<h4><span style=\"color: #e04d60;\"><strong>HEDON SPA<\/strong> &amp; <strong>HOTEL<\/strong><\/span>, Sales Manager<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1713628443291{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 20px !important;padding-left: 0px !important;background-color: #ededed !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a7f1cbd4b03a7477fe8281875ec7f908.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a7f1cbd4b03a7477fe8281875ec7f908.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a7f1cbd4b03a7477fe8281875ec7f908 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a7f1cbd4b03a7477fe8281875ec7f908 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a7f1cbd4b03a7477fe8281875ec7f908 alignnone  vc_custom_1738334962408 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20630%20630&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg 630w\" loading=\"eager\" sizes=\"(max-width: 630px) 100vw, 630px\" width=\"630\" height=\"630\"  data-dt-location=\"https:\/\/trendline.ee\/en\/ulle_matt_referents_trendline_eero_palm-2\/\" style=\"--ratio: 630 \/ 630;\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781344003713{margin-top: 25px !important;margin-right: 25px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;I have experienced the high quality of trainings by Trendline in various companies. Managers were very satisfied with Ericsson&#8217;s time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the <strong>content<\/strong> and <strong>quality of trainings<\/strong>. Eero is a trainer with <strong>long-term experience<\/strong>, who will definitely <strong>add value<\/strong> to companies with his trainings.&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>\u00dclle Pind<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">SWEDBANK<\/span><\/strong>, HR Director<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1713642101626{margin-top: 25px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a6a01b631020a803d022082f1c36a531.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a6a01b631020a803d022082f1c36a531.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a6a01b631020a803d022082f1c36a531 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a6a01b631020a803d022082f1c36a531 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a6a01b631020a803d022082f1c36a531 alignnone  vc_custom_1740574113927 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20800&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/illi-ojaver-tallink-hotels-referents.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/illi-ojaver-tallink-hotels-referents.jpeg 800w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"800\"  data-dt-location=\"https:\/\/trendline.ee\/en\/illi-ojaver-tallink-hotels-referents-2\/\" style=\"--ratio: 800 \/ 800;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1781343997602{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 25px !important;padding-bottom: 20px !important;}&#8221;]&#8221;<strong>Mystery Shopping<\/strong> with Trendline began in our hotels in the spring of 2018, followed by <strong>highly professional<\/strong> and <strong>practical<\/strong> training. Trendline is a <strong>strong<\/strong> choice for <strong>reliably<\/strong> <strong>measured results<\/strong>. Tallink Hotels strongly recommends using Trendline&#8217;s skills and knowledge to develop service quality!&#8221;<\/p>\n<h4><span style=\"color: #e04d60;\"><b>Illi Ojavere<\/b><\/span><\/h4>\n<h4><strong><span style=\"color: #e04d60;\">TALLINK HOTELS<\/span><\/strong>, Hotel Manager (2015 &#8211; 2020)<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;WOULD LIKE TO GET AN ADDITIONL INFORMATION&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F|title:CONTACT&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1713636822424{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4c4e33f9ff8d06162e9468347f15b54f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4c4e33f9ff8d06162e9468347f15b54f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4c4e33f9ff8d06162e9468347f15b54f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4c4e33f9ff8d06162e9468347f15b54f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4c4e33f9ff8d06162e9468347f15b54f alignnone  vc_custom_1736184625781 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-meeting-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s have a meeting?!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We would be happy to introduce our services on a webmeeting.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3444-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"3444\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/21247#wpcf7-f3444-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3444\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3444-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Your Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Company Name\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-mail\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Choose the topics You're interested in\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"MYSTERY SHOPPING\" \/><span class=\"wpcf7-list-item-label\">MYSTERY SHOPPING<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"TRAININGS\" \/><span class=\"wpcf7-list-item-label\">TRAININGS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"INTERNAL AUDIT\" \/><span class=\"wpcf7-list-item-label\">INTERNAL AUDIT<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"SERVICE STANDARDS\" \/><span class=\"wpcf7-list-item-label\">SERVICE STANDARDS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"CUSTOMER FEEDBACK SOLUTION\" \/><span class=\"wpcf7-list-item-label\">CUSTOMER FEEDBACK SOLUTION<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"EDUCATIONAL VIDEOS\" \/><span class=\"wpcf7-list-item-label\">EDUCATIONAL VIDEOS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control 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Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html 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We are happy to see that these are focusing on important DETAILS and are not just a sweet words. Please feel welcome to contact&hellip;<\/p>\n","protected":false},"author":1,"featured_media":21119,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-21247","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reference - Mystery Shopping in Baltics<\/title>\n<meta name=\"description\" content=\"Feel free to analyse given references and please focuse on what and WHY our service is valued by many. 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