{"id":22134,"date":"2020-08-03T07:15:56","date_gmt":"2020-08-03T04:15:56","guid":{"rendered":"https:\/\/trendline.ee\/mystery-shopping\/product-or-brand-test-purchases\/"},"modified":"2026-01-26T13:57:23","modified_gmt":"2026-01-26T10:57:23","slug":"product-or-brand","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/product-or-brand\/","title":{"rendered":"PRODUCT or BRAND based Mystery Shopping"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">PRODUCT or BRAND based Mystery Shopping<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c5ff26f82a66a78c01583c5524838671.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c5ff26f82a66a78c01583c5524838671.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c5ff26f82a66a78c01583c5524838671 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c5ff26f82a66a78c01583c5524838671 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c5ff26f82a66a78c01583c5524838671 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-pickup-point-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-pickup-point-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-pickup-point-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">What do we do?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><strong>Product<\/strong> or <strong>Brand<\/strong> based Mystery Shopping will measure how Your PRODUCT or BRAND is offered and presented to Your customers by your <strong>RESELLERS<\/strong>. We show specifically HOW your product \/ brand is offered and where in the line of options. We will also show You the <strong>ARGUMENTS <\/strong>with which competitors&#8217; products are sold. If Your product or brand is not offered by the vendor on their own initiative, we will ask separately about Your products. You will receive information on the arguments used to promote Your product \/ brand. <\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Analysis by brand, regions, by dealers etc.<\/span><\/h4>\n<h4>We operate <strong>throughout the BALTICS<\/strong>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-834c30f748f74b7171f50e07105f74dd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-834c30f748f74b7171f50e07105f74dd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-834c30f748f74b7171f50e07105f74dd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-834c30f748f74b7171f50e07105f74dd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-834c30f748f74b7171f50e07105f74dd alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-diamond-care-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused\n\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">What BENEFIT do you receive?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">With PRODUCT or BRAND focused Mystery shopping, You can get an accurate picture of the <strong>arguments what are used by resellers to<\/strong> sell Your products and also the arguments with what they present the products of Your competitors for the same product group. We gather realistic input for Your <strong>Product Managers<\/strong>, so that Your resellers can <strong>be trained according to their actual needs.<\/strong> Each product manager \/ trainer in the region will get an accurate picture of what the dealers he manages are doing <\/span><span style=\"color: #404040;\">or not doing <\/span><span style=\"color: #404040;\">(both by region and by reseller)<\/span><span style=\"color: #404040;\">. It is also possible to measure the eficiency of the trainings and to use a success stoies in other regions. <\/span><\/h4>\n<h4>In the Trendline <a href=\"https:\/\/trendline.ee\/en\/platform\/\">Platform<\/a>, Your users can analyse the various <strong>relationships<\/strong> and <strong>parameters<\/strong> that are important to You. For example, You can get an objective overview of <strong>which arguments<\/strong> are <strong>clear to<\/strong> dealers and which ones they <strong>can&#8217;t adequately present<\/strong>, even though you know they are unique for your product. You will get information on which arguments are presented and to what extent. You will also get an overview of the arguments that dealers generally use <strong>for competitors&#8217; products.<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e0e345636ca96efc7cee86a9c80a6163.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e0e345636ca96efc7cee86a9c80a6163.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e0e345636ca96efc7cee86a9c80a6163 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e0e345636ca96efc7cee86a9c80a6163 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e0e345636ca96efc7cee86a9c80a6163 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/07\/ic-oskame-20.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/07\/ic-oskame-20.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/home-2\/ic-oskame-20-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics 20 aastat kogemust - koolitused, testostud, teenindusstandardid, k\u00fcsitlused\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We can!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Customers satisfied with our Mystery Shopping services:<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Telia, Apple Baltic, IKEA, Given, Omniva, Pet City, <a href=\"https:\/\/www.circlek.ee\">Circle K<\/a>,<\/span><span style=\"color: #404040;\">\u00a0<a href=\"https:\/\/www.rimi.ee\">Rimi<\/a>, Ramirent a Loxam Company, Citycon, <a href=\"https:\/\/www.spice.lv\/lv\">Spice<\/a> and <a href=\"http:\/\/www.spicehome.lv\/lv\">Spice Home<\/a>, <a href=\"https:\/\/tele2.ee\/uudised\/tele2-on-eesti-parima-teenindusega-sideoperaator\">Tele2<\/a>, <a href=\"https:\/\/virukeskus.com\">Viru Center<\/a>, <a href=\"https:\/\/sportland.ee\">Sportland<\/a>, and others.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Trendline special features!<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1644656490212{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c7964b8348ed308be7afb200f805d427.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c7964b8348ed308be7afb200f805d427.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c7964b8348ed308be7afb200f805d427 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c7964b8348ed308be7afb200f805d427 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c7964b8348ed308be7afb200f805d427 alignnone  vc_custom_1755599960699 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-tailors-dummy-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-61576b39194ed157c9d47c21d0cbc04f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-61576b39194ed157c9d47c21d0cbc04f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-61576b39194ed157c9d47c21d0cbc04f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-61576b39194ed157c9d47c21d0cbc04f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-61576b39194ed157c9d47c21d0cbc04f alignnone  vc_custom_1755599965836 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/myst-shopper-unique-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"unique unikaalsed testostjad mystery shoppers sihtgrupp osalejad kellele on turunduskoolitus m\u00f5eldud suunatud digim\u00fc\u00fcgi koolitus teeninduskoolitus juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0d8cc3b98faa16c36e3a75061045508e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0d8cc3b98faa16c36e3a75061045508e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0d8cc3b98faa16c36e3a75061045508e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0d8cc3b98faa16c36e3a75061045508e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0d8cc3b98faa16c36e3a75061045508e alignnone  vc_custom_1755599970934 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-filter-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1644656496647{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">FOCUS ON<br \/>\nSCALE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\">Trendline Mystery Shoppings are OBJECTIVE and REALISTIC thanks to over 20 years of training experience.<\/h4>\n<h4 style=\"text-align: left;\">During the preparatory work, we will draw up questionnaires tailored to your brand and product.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">MOTIVATED<br \/>\nMYSTERY SHOPPERS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Our Mystery Shoppers <strong>DO NOT OFFER<\/strong>\u00a0their service to <strong>OTHER<\/strong> Mystery Shopping companies. <\/span><\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Trendline&#8217;s support service for Mystery Shoppers provides them with ongoing <strong>training<\/strong> and feedback on how to behave like a normal customer in a serviceemployee-friendly way. Our Mystery Shoppers<\/span><\/span><span style=\"color: #404040;\">\u00a0are motivated to continuously learn and follow clear scenarios.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">INTERACTIVE<br \/>\nINTERFACE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">The interface displays the strengths and weaknesses of your product sales process in an easy-to-understand way. <\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">We&#8217;ll display advice on how to solve bottlenecks directly in the user interface, in line with your expectations.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6417\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6417 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/platform\/\" title=\"Mystery Shopping and CX Platform and Software by Trendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1755600020842\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Check out the user interface \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Check out the user interface \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;80&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1645266985530{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-fee3dc901ddc92ffbcc44de47acec03a alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-language-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"internal audit\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Multilingual Mystery Shopping service<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Your user can choose the language of the Trendline Platform: EST, ENG, LAT, LIT, FIN &#8230; or any other agreed language.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">This is an excellent solution for retail chains that have Mystery Shopping running simultaneously, at the same scale and synchronised across multiple Countries and want to see aggregated analytics in the language of choice at head office.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1600769096808{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-423666b14c7e6142d174a61cd620f5ab.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-423666b14c7e6142d174a61cd620f5ab.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-423666b14c7e6142d174a61cd620f5ab .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-423666b14c7e6142d174a61cd620f5ab .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-423666b14c7e6142d174a61cd620f5ab alignnone  vc_custom_1755599934114 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-worldwide-delivery-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-worldwide-delivery-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-worldwide-delivery-100-2-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">For example, you can analyse the results of Mystery Shopping visits entered in Latvian, (in LATVIA), in ESTONIAN or in ENGLISH or vice versa.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7d9e997aedd695215c2c1bae9998092c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7d9e997aedd695215c2c1bae9998092c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7d9e997aedd695215c2c1bae9998092c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7d9e997aedd695215c2c1bae9998092c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7d9e997aedd695215c2c1bae9998092c alignnone  vc_custom_1755599940052 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lighthouse-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lighthouse-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-lighthouse-100-2-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">You can analyse the whole Baltic result just swiching the language in Your language.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f3b3b3fe7038211f361260508fabcd5f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f3b3b3fe7038211f361260508fabcd5f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f3b3b3fe7038211f361260508fabcd5f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f3b3b3fe7038211f361260508fabcd5f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f3b3b3fe7038211f361260508fabcd5f alignnone  vc_custom_1755599945263 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-route-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-route-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-route-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">It is possoble to learn from the same groups other areas. What works there might work also in our location?<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_1\" class=\"rs-ov-hidden\" data-version=\"6.7.52\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_1-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_1-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8629\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8638\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvcmlpbmEtZWlzbGVyLV8tZGFpbHkucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Sven-Erik-Volberg-Ammende-Villa-juht-tagasiside-Trendline-teenustele.jpeg\" data-libid=\"19216\" data-lib=\"medialibrary\" title=\"Sven-Erik Volberg Ammende Villa juht tagasiside Trendline teenustele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDEvU3Zlbi1FcmlrLVZvbGJlcmctQW1tZW5kZS1WaWxsYS1qdWh0LXRhZ2FzaXNpZGUtVHJlbmRsaW5lLXRlZW51c3RlbGUuanBlZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-libid=\"6193\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" title=\"Ulle_Matt_referents_Trendline_Eero_Palm\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDkvVWxsZV9NYXR0X3JlZmVyZW50c19UcmVuZGxpbmVfRWVyb19QYWxtLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png\" data-libid=\"16028\" data-lib=\"medialibrary\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" title=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvSGVkaS1OdXJtZS1NQy1Eb25hbHItXy1DaXJjbGUtSy1fLXJlZmVyZW50cy1fLVRyZW5kbGluZS1fLXRlc3Rvc3R1ZC1fLW15c3Rlcnktc2hvcHBpbmcucG5n\"\/>\n\t\t\t\t\t\t<img 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#e04d60;\">Lets meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We are happy to explain the content and form of our services. We will give a demo of our services either in your office or in a video conference.<br \/>\nYou can conveniently include decision-makers from different regions in a video conference. <\/span><\/h4>\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3444-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"3444\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/22134#wpcf7-f3444-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3444\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3444-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" 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.post-details {\n    margin: 5px 0 10px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-bb3fe25ad49e5a7b23a1bd04b127a553 .post-details.details-type-link {\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-bb3fe25ad49e5a7b23a1bd04b127a553 mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"15px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"19515\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"How to provide QUALITY Mystery Shopping service?\"><article class=\"post project-odd visible post-19515 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-mystery-shopping category-top-2-en category-top-read category-127 category-63 category-126 category-125\" data-name=\"How to provide QUALITY Mystery Shopping service?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20559&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381.png 999w\" loading=\"eager\" style=\"--ratio: 768 \/ 559\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud Mystery Shopping\" title=\"ravimid-1-1\" width=\"768\" height=\"559\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"How to provide QUALITY Mystery Shopping service?\" rel=\"bookmark\">How to provide QUALITY Mystery Shopping service?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping quality &#8211; how to measure it? Why is it so important? After all, based on the results of the tests, future action plans are established &#8211; &#8220;treatment&#8221; is determined. How to evaluate the&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-details details-type-link\" aria-label=\"Read more about How to provide QUALITY Mystery Shopping service?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not change the health. This principle&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20043\" data-date=\"2023-07-24T12:54:44+03:00\" data-name=\"Why do we need Mystery Shopping service in our company?\"><article class=\"post project-odd visible post-20043 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-teenindus-en category-mystery-shopping category-top-read category-127 category-137 category-63 category-125\" data-name=\"Why do we need Mystery Shopping service in our company?\" data-date=\"2023-07-24T12:54:44+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20429&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-1152x644.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 429\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud tagasiside andmine klienditeenindus juhtimine lugupidamine mystery shopping service service staff\" title=\"Miks meil testoste tehakse kuidas tagasisidet vastu v\u00f5tta\" width=\"768\" height=\"429\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" title=\"Why do we need Mystery Shopping service in our company?\" rel=\"bookmark\">Why do we need Mystery Shopping service in our company?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping service could easily cause an allergic reaction in company. Read in this article what can go wrong and how a company can avoid it. It is alaso very important to help service staff&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Why do we need Mystery Shopping service in our company?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well, you know, it&#8217;s just a&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Loe artiklit<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1594306464129{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<span id=\"creative-link-wrap-1468\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1468 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping\/\" title=\"TESTOSTUD\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"To Mystery Sopping main page\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">To Mystery Sopping main page<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;60&#8243; css=&#8221;.vc_custom_1641924569203{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Trendline Analytics is a valued and active member of MSPA<\/strong><\/span><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-16452 aligncenter\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?resize=163%2C96&#038;ssl=1\" alt=\"\" width=\"163\" height=\"96\" srcset=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?w=303&amp;ssl=1 303w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?resize=300%2C177&amp;ssl=1 300w\" sizes=\"auto, (max-width: 163px) 100vw, 163px\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column][vc_column_text css=&#8221;&#8221;] PRODUCT or BRAND based Mystery Shopping [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] What do we do? Product or Brand based Mystery Shopping will measure how Your PRODUCT or BRAND is offered and presented to Your customers by your RESELLERS. We show specifically HOW your product \/ brand is offered and&hellip;<\/p>\n","protected":false},"author":1,"featured_media":22127,"parent":20218,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-22134","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PRODUCT or BRAND based Mystery Shopping<\/title>\n<meta name=\"description\" content=\"Mystery Shopping for importers and manufacturers. 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