{"id":26884,"date":"2025-06-24T11:25:18","date_gmt":"2025-06-24T08:25:18","guid":{"rendered":"https:\/\/trendline.ee\/?page_id=26884"},"modified":"2026-04-24T13:47:17","modified_gmt":"2026-04-24T10:47:17","slug":"we-smile_info-for-employees","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/we-smile_info-for-employees\/","title":{"rendered":"WE SMILE. Info for Employees"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; 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offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-96020a633ae3e0025875885c3e7ed5e1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-96020a633ae3e0025875885c3e7ed5e1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-96020a633ae3e0025875885c3e7ed5e1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-96020a633ae3e0025875885c3e7ed5e1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-96020a633ae3e0025875885c3e7ed5e1 alignright zoomInUp animate-element  vc_custom_1762369927392 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20140%20139&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/pin-03-Meie-Naeratame-2025-Trendline-Analytics-140x139.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/pin-03-Meie-Naeratame-2025-Trendline-Analytics-140x139.png 140w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/pin-03-Meie-Naeratame-2025-Trendline-Analytics-280x278.png 280w\" loading=\"eager\" sizes=\"(max-width: 140px) 100vw, 140px\" width=\"140\" height=\"139\"  data-dt-location=\"https:\/\/trendline.ee\/en\/pin-03-meie-naeratame-2025-trendline-analytics\/\" style=\"--ratio: 140 \/ 139;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1762370627247{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1766176215079{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">WE&#8217;RE SMILING<\/span>\u239f<\/span>This year&#8217;s smile observations have ended, but the smiling certainly hasn&#8217;t :).<br \/>\nOn the contrary, the wind is in our sails. Registration for 2026 is now open.<\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586126459654{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f2f0e6bb9779883120dd4a618bdbd0a1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f2f0e6bb9779883120dd4a618bdbd0a1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f2f0e6bb9779883120dd4a618bdbd0a1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f2f0e6bb9779883120dd4a618bdbd0a1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f2f0e6bb9779883120dd4a618bdbd0a1 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/08\/icons8-heart-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/08\/icons8-heart-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/meie-naeratame-info-juhatusele\/icons8-heart-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx Trendline Analytiks naeratame\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1762368039175{margin-top: 0px !important;margin-bottom: 35px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">We are very glad that the campaign resonated with your company and that you have joined the initiative. With the ideas and recommendations on this page, we want to help you as a customer service employee get the most out of this initiative for yourself.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1762370039243{margin-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1765307310208{margin-top: 25px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;.vc_custom_1762369502643{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">KICK-OFF TRAINING VIDEO<\/span>\u239fVideo for customer service employees<\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;40&#8243; css=&#8221;.vc_custom_1762369344029{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1765307285939{margin-top: 25px !important;}&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-74ac02dacab0fc578ff00078121f941a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-74ac02dacab0fc578ff00078121f941a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-74ac02dacab0fc578ff00078121f941a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-74ac02dacab0fc578ff00078121f941a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-74ac02dacab0fc578ff00078121f941a alignnone  vc_custom_1762371310000 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-laptop-play-video-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-laptop-play-video-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-laptop-play-video-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_video link=&#8221;https:\/\/vimeo.com\/1133932188?share=copy&#8221; css=&#8221;.vc_custom_1762367651332{margin-top: 20px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;.vc_custom_1762434637334{margin-top: 0px !important;margin-bottom: 35px !important;}&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">The short webinar (30 min) video, uncut \ud83d\ude42 and unedited.<br \/>\nClick the &#8220;<strong>Play<\/strong>&#8221; button in the <strong>bottom left corner<\/strong> of the video screen and listen-watch.<\/span><\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\"><strong>Topics discussed<\/strong>:<br \/>\n1. The <strong>2 goals<\/strong> of this campaign?<br \/>\n2. How can a <strong>customer service employee<\/strong> participate?<\/span><\/span><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\"><br \/>\n3. The impact of smiling at the start of an interaction on the <strong>service process<\/strong><br \/>\n4. How to strengthen <strong>your own attitude<\/strong> so that smiling comes naturally?<\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586126475649{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9d3a3fe340dff9af150c22de47f5c39a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9d3a3fe340dff9af150c22de47f5c39a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9d3a3fe340dff9af150c22de47f5c39a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9d3a3fe340dff9af150c22de47f5c39a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9d3a3fe340dff9af150c22de47f5c39a alignnone  vc_custom_1751055270358 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-diamond-care-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused siseaudit internal audit benefit m\u00fc\u00fck ja turunduskoolitus kliendikogemuse klienditagasiside\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">How can you as a customer service employee make the most of this initiative?<\/span><\/span><\/h2>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<h3>OBSERVE YOUR CUSTOMERS<\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">As a service employee, scan the QR code yourself (or click the corresponding link on the checkout computer if phones are not allowed in the customer area) and answer the same 2 + 1 questions about, for example, your FIRST customer of the day. You can submit a new response every 30 minutes if you wish. Analyse how the customer&#8217;s emotions affect you.<\/span><\/h4>\n<h3><\/h3>\n<h3>ENCOURAGE YOUR COLLEAGUE<\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">If you see that a colleague served a customer in a warm and pleasant way, tell them so.<i> <\/i><\/span><\/h4>\n<ul>\n<li style=\"text-align: left;\"><span style=\"color: #404040;\"><em>&#8220;<strong>You were great<\/strong> with that customer, even though they were quite grumpy. Let me note this down here &#8230;&#8221; (and scan the code and log the case).<\/em><\/span><\/li>\n<li><em>Set an <strong>example<\/strong> for your colleague during customer interactions and smile at the customer. If you did smile, you can cheerfully ask your colleague &#8220;Did you see the smile?&#8221;. \ud83d\ude42<\/em><\/li>\n<\/ul>\n<h3><\/h3>\n<h3>ANALYSE YOUR OWN ATTITUDE<\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Pay attention to the attitude you bring to work and how it affects customer interactions and results. Analyse how your smile influences the emotions and attitudes of your customers.<i> <\/i><\/span><\/h4>\n<h3><\/h3>\n<h3>BE READY TO INFORM THE CUSTOMER<\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Be ready to introduce the campaign to the customer<\/span><\/h4>\n<ul>\n<li style=\"text-align: left;\"><span style=\"color: #404040;\"><em>&#8220;You can use the QR code on that table stand to leave us a quick bit of <strong>feedback<\/strong> on how you felt during your visit.&#8221;<\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"color: #404040;\"><em>&#8220;<strong>Thank you for smiling<\/strong>. We&#8217;re running a lovely <strong>positive<\/strong> campaign right now \u2013 it&#8217;s great to have such wonderful customers. I&#8217;ll definitely note this down.&#8221;<\/em><\/span><\/li>\n<li><span style=\"color: #404040;\"><em>(gesture towards the feedback sticker) &#8220;Our customer feedback survey has a <b>fun twist this month<\/b> \u2013 take a look and feel free to respond <b>\ud83d\ude42<\/b>.&#8221;<\/em><\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"color: #404040;\"><em>&#8220;Have you noticed that there&#8217;s a lovely positive initiative going on right now?&#8221;<\/em><\/span><\/li>\n<li><em>If a customer asks negatively about the campaign:<\/em>\n<ul>\n<li><em>&#8220;Why did you suddenly start smiling?&#8221;<\/em><br \/>\n<em>(You could answer, for example: &#8220;We enjoy it, &#8230; give it a try too! :)&#8221;<\/em>)<\/li>\n<li><em>&#8220;But you&#8217;re not even smiling!&#8221;<\/em><br \/>\n<em>(Answer, for example: &#8220;You know, it&#8217;s quite an art \u2013 I&#8217;m still learning :)&#8221;<\/em>)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586126475649{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-39e97515191331a69a58ccea6febd28e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-39e97515191331a69a58ccea6febd28e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-39e97515191331a69a58ccea6febd28e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-39e97515191331a69a58ccea6febd28e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-39e97515191331a69a58ccea6febd28e alignnone  vc_custom_1750973327596 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kliendikogemuse-tagasiside-kogumine\/icons8-drink-to-go-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus kliendikogemuse\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Useful articles from Trendline&#8217;s blog<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/\">Trendline<\/a> is a development company with over 20 years of experience. Our <a href=\"https:\/\/trendline.ee\/koolitused\/\">training programmes<\/a> and <a href=\"https:\/\/trendline.ee\/testostud\/\">mystery shopping<\/a> services help develop sales and service companies across the Baltics. We also map <a href=\"https:\/\/trendline.ee\/kliendikogemuse-tagasiside-kogumine\/\">customer feedback<\/a>, create <a href=\"https:\/\/trendline.ee\/teenindusstandardid\/\">service standards<\/a> and <a href=\"https:\/\/trendline.ee\/teenindusstandardid\/oppevideod\/\">training videos<\/a> for companies. Here is a link to our blog, where you&#8217;ll find opinion pieces and articles describing our <a href=\"https:\/\/www.aripaev.ee\/raadio\/episood\/teeninduseksperdid-koolitamine-on-kui-puha-lehm-see-eelarve-jaagu-karpimata?fbclid=IwAR14mIxO4hbSOLzgJso46a_osqVgVo3xmCm_g0y28ngwpethPIgcUFklNl0\">vision<\/a>, <a href=\"https:\/\/www.facebook.com\/Trendline.Analytics\/\">approach<\/a>, and priorities.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7318\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7318 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/blogi\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1753996001137\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" 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On the contrary, the wind is in our sails. Registration for 2026 is now&hellip;<\/p>\n","protected":false},"author":1,"featured_media":14687,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-26884","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WE SMILE 2025. Fact Sheet for Campaign Participants<\/title>\n<meta name=\"description\" content=\"We are delighted to see you among the participants of the Trendline campaign. 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