{"id":30056,"date":"2017-12-25T22:58:12","date_gmt":"2017-12-25T19:58:12","guid":{"rendered":"https:\/\/trendline.ee\/mystery-shopping-in-baltic-countries\/hotelli-voi-spaa-testkulastused\/"},"modified":"2026-07-31T10:59:57","modified_gmt":"2026-07-31T07:59:57","slug":"hotel-or-spa","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/hotel-or-spa\/","title":{"rendered":"Hotel or Spa Mystery Visits"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">HOTEL or SPA Mystery Shopping visits<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-47d9ca78bd3170c11c933162a33c52ef alignnone  vc_custom_1735996683732 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-door-hanger-100-copy-2.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-door-hanger-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">What do we do?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Mystery Shopping visits map the level of your customer communication from the <a href=\"https:\/\/trendline.ee\/testostud\/testkoned\/\">enquiry call<\/a> all the way to check-out.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We use mystery shoppers who are native speakers of ESTONIAN, RUSSIAN, LATVIAN, LITHUANIAN and <a href=\"https:\/\/trendline.ee\/testostud\/pimeostud-soome-keelne\/\">FINNISH<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0de206a155deece2503cce43cd027c26.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0de206a155deece2503cce43cd027c26.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0de206a155deece2503cce43cd027c26 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0de206a155deece2503cce43cd027c26 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0de206a155deece2503cce43cd027c26 alignnone  vc_custom_1736011387238 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-diamond-care-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused siseaudit internal audit benefit m\u00fc\u00fck ja turunduskoolitus kliendikogemuse klienditagasiside\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Mystery visits &#8211; why are they worth it?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Mystery visits quickly pinpoint the weak spots in your <a href=\"https:\/\/trendline.ee\/testostud\/testost-jaeketti\/\">service<\/a>. We show you specifically what is holding back a better result.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We give middle managers concrete tools for developing their people. Mystery visits help gather the information you need to <\/span><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/premeeri-panust-mitte-tulemust\/\">reward your best performers<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-bab55b086e5bd61caa5014d395b93529.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-bab55b086e5bd61caa5014d395b93529.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-bab55b086e5bd61caa5014d395b93529 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-bab55b086e5bd61caa5014d395b93529 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-bab55b086e5bd61caa5014d395b93529 alignnone  vc_custom_1771247778035 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We know how!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We have trained, tested and developed dozens of hotels.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Happy with our services:<br \/>\n<a href=\"https:\/\/www.hedonspa.com\">Hedon SPA<\/a>, Asa SPA, <a href=\"https:\/\/spa.ee\">Tervis SPA Group<\/a>, Tallink Hotels Group, AQVA SPA, Ibis Tallinn, <\/span><span style=\"color: #404040;\">M\u00f6venpick Hotel Tallinn, <\/span><span style=\"color: #404040;\">GO SPA, Radisson BLU, Palace Hotel, Savoy Boutique Hotel, Ammende Villa, <a href=\"https:\/\/wasahotels.ee\/resort\/\">WASA Resort<\/a> and others.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">What makes Trendline different!<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f78f56f8ef8a2b46d52a6dc6e23c1d34.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f78f56f8ef8a2b46d52a6dc6e23c1d34.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f78f56f8ef8a2b46d52a6dc6e23c1d34 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f78f56f8ef8a2b46d52a6dc6e23c1d34 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f78f56f8ef8a2b46d52a6dc6e23c1d34 alignnone  vc_custom_1736066791095 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-tailors-dummy-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\"><span style=\"color: #404040;\">TAILOR-MADE<\/span><br \/>\nMEASUREMENT SCALE<\/span><\/span><\/h3>\n<h4><span style=\"color: #404040;\">Thanks to over 25 years of <a href=\"https:\/\/trendline.ee\/koolitused\/muugikoolitus-muuk-veebikohtumistel\/\"><span style=\"color: #333333;\">training experience<\/span><\/a>, we know how to focus on what matters and we understand how service concepts differ.<\/span><\/h4>\n<h4><span style=\"color: #404040;\">During the preparation phase we build mystery shopping questionnaires that take into account the <strong>specific character<\/strong> of <strong>your company&#8217;s<\/strong> service or sales work. We understand that service interaction at check-in, during a spa treatment, in restaurant service, in the lobby bar and so on is quite different \u2014 which means the visit questionnaires have to differ too. Together we agree on realistic visit scenarios.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7c988e65ddb2b86ae1dd3ad4ddf4c4e9.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7c988e65ddb2b86ae1dd3ad4ddf4c4e9.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7c988e65ddb2b86ae1dd3ad4ddf4c4e9 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7c988e65ddb2b86ae1dd3ad4ddf4c4e9 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7c988e65ddb2b86ae1dd3ad4ddf4c4e9 alignnone  vc_custom_1736066797401 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/myst-shopper-unique.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/myst-shopper-unique\/\" style=\"--ratio: 100 \/ 100;\" alt=\"unique unikaalsed testostjad mystery shoppers sihtgrupp osalejad kellele on turunduskoolitus m\u00f5eldud suunatud digim\u00fc\u00fcgi koolitus teeninduskoolitus juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">UNIQUE<br \/>\nMYSTERY SHOPPERS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\"><strong>Our mystery shoppers DO NOT provide their services to OTHER mystery shopping companies<\/strong>. What that means is this: if your CURRENT provider&#8217;s mystery shoppers are being RECOGNISED more and more often (so the service largely loses its anonymous-shopping point), then with us the work would be done by NEW faces your staff have never seen. <\/span><\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Trendline&#8217;s mystery shopper support service gives them continuous <strong>training<\/strong> and <strong>feedback<\/strong> on how to behave <strong>like an ordinary customer<\/strong> \u2014 <strong>NATURALLY<\/strong> and considerately towards the service staff. Our m<\/span><\/span><span style=\"color: #404040;\">ystery shoppers are motivated to keep learning and to follow clear scenarios.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-76390eb0e1468f42f76e5b2680f8311f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-76390eb0e1468f42f76e5b2680f8311f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-76390eb0e1468f42f76e5b2680f8311f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-76390eb0e1468f42f76e5b2680f8311f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-76390eb0e1468f42f76e5b2680f8311f alignnone  vc_custom_1736066804204 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-filter-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #808080;\">INTERACTIVE<br \/>\nPLATFORM<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #333333;\">The platform shows the strengths and weaknesses of the service process in an easy-to-understand way. <\/span><span style=\"color: #333333;\">Directly in the platform, in line with your service standard, we show the direction and the advice for fixing the weak spots.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We develop the platform in line with our clients&#8217; wishes.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1481\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1481 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/kasutajaliides\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1644526212692\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Explore the platform \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Explore the platform \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586292789227{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-98f02a685dd3f010a0b6d7abcd85dace.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-98f02a685dd3f010a0b6d7abcd85dace.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-98f02a685dd3f010a0b6d7abcd85dace .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-98f02a685dd3f010a0b6d7abcd85dace .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-98f02a685dd3f010a0b6d7abcd85dace alignnone  vc_custom_1736087986400 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-recruiting-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-recruiting-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/kasutajaliides\/icons8-recruiting-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Preparing the visits<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Before we launch the visits, we establish in detail what you expect from your departments and your people.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Your house, your rules!<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">During the preparation phase we build and agree the measurement scale \u2014 the questionnaires. We help you create or update objectively measurable service standards.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1586437035663{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3b111f2b4e2c8200a326cfcba580521f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3b111f2b4e2c8200a326cfcba580521f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3b111f2b4e2c8200a326cfcba580521f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3b111f2b4e2c8200a326cfcba580521f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3b111f2b4e2c8200a326cfcba580521f alignnone  vc_custom_1736087938588 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-to-do-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-to-do-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/jaekett-kaubanduskeskus\/icons8-to-do-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Department-based mystery visits<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We carry out visits in the departments you choose, based on typical service situations \u2014 for example from the selection below:<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586437048120{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\">SALES<\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">booking call<br \/>\nbusiness client enquiry call<br \/>\nquotation e-mail<br \/>\n<\/span><\/h4>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><br \/>\nFRONT DESK<\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">check-in<br \/>\nconcierge<br \/>\ncheck-out<br \/>\nevening enquiry call<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\">FOOD AND BEVERAGE<\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">restaurant<br \/>\ncaf\u00e9<br \/>\nlobby bar<br \/>\npool bar<br \/>\nbreakfast<br \/>\nroom service call<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\">SPA<\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">spa reception<br \/>\nspa treatments<br \/>\nwater centre desk<br \/>\n<\/span><\/h4>\n<h3 style=\"text-align: left;\"><span style=\"color: #404040;\"><br \/>\nHOUSEKEEPING<\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">room attendant<br \/>\ndetailed room cleanliness<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1603309221404{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1603309351100{border-top-width: 10px !important;padding-top: 30px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-90d2523345e189b140e76992c4aa3a1b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-90d2523345e189b140e76992c4aa3a1b alignnone  vc_custom_1736080926713 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We would be glad to introduce the content and format of our Mystery Shopping visit services. We can run a demo either at your office or in a video meeting.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;I WANT A DEMO&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fkontakt%2F|||&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1603309337272{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f4d5bed803a8a9170a9d8189ad419dd7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f4d5bed803a8a9170a9d8189ad419dd7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f4d5bed803a8a9170a9d8189ad419dd7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f4d5bed803a8a9170a9d8189ad419dd7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f4d5bed803a8a9170a9d8189ad419dd7 alignnone  vc_custom_1736087895436 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-training-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-training-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/avaleht\/icons8-training-100-3\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Measure and train!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Service training gives confidence in every situation a customer service employee faces. Sector by sector, we put customer service employees&#8217; SKILLS and ATTITUDES under the magnifying glass.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3172\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3172 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus\/\" title=\"KLIENDITEENINDAJA \u2013 ettev\u00f5tte n\u00e4gu!\"  class=\"ult_colorlink ult-responsive  vc_custom_1603309434380\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read about the training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Read about the training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;20&#8243; css=&#8221;.vc_custom_1738333600156{margin-bottom: 50px !important;}&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-jae-1\" data-id=\"475\" id=\"SR7_475_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1155\" data-key=\"1155\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1155-54\" class=\"sr7-layer\">Heigo Vare<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1155-55\" class=\"sr7-layer\">TERVIS SPAA GRUPP, juhatuse liige<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1155-56\" class=\"sr7-layer\">\"Trendline on Tervis Spaa Grupile usaldusv\u00e4\u00e4rne partner, kes aitab meil hoida fookust teeninduse kvaliteedil ja selle j\u00e4rjepideval arendamisel. Nende testostude lahendused annavad meile selge, m\u00f5\u00f5detava ja praktilise \u00fclevaate sellest, kuidas meie k\u00fclalised teenindust p\u00e4riselt kogevad. Hindame eriti Trendline\u2019i professionaalset ja paindlikku koost\u00f6\u00f6d ning seda, et nad ei piirdu ainult tulemuste kogumisega, vaid aitavad neid ka sisuliselt m\u00f5testada. Julgeme Trendline\u2019i soovitada ettev\u00f5ttele, kes soovib oma kliendikogemust teadlikult ja s\u00fcsteemselt paremaks teha.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-819\" data-key=\"819\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-819-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-819-55\" class=\"sr7-layer\">Tallink Hotels, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-819-56\" class=\"sr7-layer\">\"Meie hotellides algas testostude koost\u00f6\u00f6 Trendline\u2019iga 2018 aasta kevadel, millele j\u00e4rgnesid \u00e4\u00e4rmiselt professionaalsed ja \u2028praktilised koolitused. Trendline on kindel valik saamaks usaldusv\u00e4\u00e4rselt m\u00f5\u00f5detud tulemusi. \u2028Tallink Hotels soovitab julgelt kasutada Trendline oskusi ja teadmisi teeninduskvaliteedi t\u00f5stmiseks.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1117\" data-key=\"1117\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1117-54\" class=\"sr7-layer\">Angelika Raid<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1117-55\" class=\"sr7-layer\">WASA Resort, pikaaegne m\u00fc\u00fcgi- ja turundusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1117-56\" class=\"sr7-layer\">\"Koost\u00f6\u00f6 Trendlinega \u00fcletas meie ootuseid, saime koost\u00f6\u00f6protsesside k\u00e4igus kasulikku sisendit teenuste redisainimiseks just klienditeekonda silmas pidades. Wasa Resort jaoks on \u00fclimalt oluline pidev klienditeekonna testostudega monitoorimine.\n\nTrendline peale saab loota ka raskel perioodil! Stressirohkel ja turbulentsel pandeemia ning teenusepiirangute perioodil, oli Trendline hea partner m\u00f5ttevahetuseks, kuidas kliendi rahulolu s\u00e4ilitada ka sellel pingelisel ajal.\nTrendline koolitused ei j\u00e4ta mitte midagi juhuse hooleks, t\u00e4pselt ettev\u00f5tte valdkonnast ja vajadusest l\u00e4htuv, suure ja p\u00fchendunud eelt\u00f6\u00f6ga ja t\u00e4pse fookusega.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-588\" data-key=\"588\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-588-54\" class=\"sr7-layer\">Airi L\u00e4\u00e4ne<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-588-55\" class=\"sr7-layer\">Hedon Spa & Hotel, toitlustusjuht 2018 - 2026<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-588-56\" class=\"sr7-layer\">\"Hedon Spa & Hotel soovib pakkuda oma k\u00fclalistele parimat teenindust ning nende ootusi \u00fcletada ka k\u00f5ige keerulisemates olukordades. Fine-dining restoranis Raimond peame oluliseks igat detaili, millest eriti k\u00f5rgel kohal on soe ja inimlik teenindus, et luua meeldej\u00e4\u00e4v restorani kogemus. Selle jaoks oleme v\u00e4lja t\u00f6\u00f6tanud teenindusstandardi, mida koost\u00f6\u00f6s Trendlinega ajas parendanud ning ajakohastanud. Trendline testklientide ning h\u00e4sti l\u00e4bim\u00f5eldud m\u00f5\u00f5dikute ja kasutajaliidese abil saame anal\u00fc\u00fcsida meeskonna teenindusprotsessi tugevusi ning p\u00f6\u00f6rata suuremat t\u00e4helepanu kitsaskohtadele ning seel\u00e4bi parandada t\u00f6\u00f6tajate kompetentsi ning suurendada meie k\u00fclaliste rahulolu. Trendline koolitused on olnud p\u00f5nevad ja silmi avardavad meie meeskonna jaoks ning koost\u00f6\u00f6 nendega on meeldiv ja personaalne.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1136\" data-key=\"1136\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1136-54\" class=\"sr7-layer\">Jaanus Pihelgas<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1136-55\" class=\"sr7-layer\">SA SAARE ARENDUSKESKUS, ekspordikonsultant<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1136-56\" class=\"sr7-layer\">\"Saare Arenduskeskuse soovil  korraldas Trendline Analytics turismihooaega ettevalmistava koolituse teemal: Saaremaa majutusteenuste kvaliteet ja klientide tagasiside anal\u00fc\u00fcs.\nKoolituse v\u00e4ljakutseks oli erinevate teenusepakkujate vahelise s\u00fcnergia loomine Saaremaa kui br\u00e4ndi \u00fchiseks turundamiseks.\nKoolituse eesm\u00e4rk: pakkuda milj\u00f6\u00f6v\u00e4\u00e4rtuslikul turismisaarel sellist emotsionaalset elamust mis l\u00f5puks v\u00e4ljenduks turisti soovis tagasi tulla ja millest v\u00f5idaks k\u00f5ik teenusepakkujad.\nEero Palm koolitajana suutis inspireerida osalejaid kaasa m\u00f5tlema. Koolituse korraldajatena saime osalejatelt v\u00e4ga positiivset tagasisidet.\nTulemusena s\u00fcndis visioon Saaremaa turismiteenuste pakkujaid \u00fchendavast kliendikaardist. R\u00e4tsepat\u00f6\u00f6na ettevalmistatud ja l\u00e4biviidud koolitus l\u00f5ppes tundega, et saime rohkem kui tellisime.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-593\" data-key=\"593\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-593-35\" class=\"sr7-layer\">\"Oleme Trendline'ga teinud koost\u00f6\u00f6d p\u00e4ris mitmel korral. Eriti tooks v\u00e4lja nende v\u00f5imekust koostada koolitusi, mis konkreetse maja spetsiifikaga t\u00e4pselt kokku l\u00e4hevad. Oskavad koolitada nii v\u00e4rskeid alustajaid kui juba staazikaid m\u00fc\u00fcgiinimesi. Ja k\u00f5ige selle proffessionaalsuse k\u00f5rval meeldiv ja s\u00f5bralik olek. Soovitan kindlalt!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-593-36\" class=\"sr7-layer\">Sven-Erik Volberg<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-593-37\" class=\"sr7-layer\">Villa Ammende, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-594\" data-key=\"594\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-594-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-594-55\" class=\"sr7-layer\">Bocuse d\u2019Or Eesti president<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-594-56\" class=\"sr7-layer\">\"Minu hinnangul algab tipptasemel teenindus kontseptsiooni fikseerimisest ja sealt edasi peab pidevalt panustama, et see ei j\u00e4\u00e4ks pelgalt paberile. Gloria t\u00f6\u00f6tab t\u00e4naseni Trendline loodud ja juurutatud teenindusstandarditega. Soovitan julgelt!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1134\" data-key=\"1134\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1134-54\" class=\"sr7-layer\">Romet Rahnu<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1134-55\" class=\"sr7-layer\">Hedon Spa & Hotel, m\u00fc\u00fcgiosakonna juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1134-56\" class=\"sr7-layer\">\"Hedon spaahotellis soovime alati oma k\u00fclalistele pakkuda parimat klienditeenindust ja rahulolu. \nTrendline annab meile kaasaegsed t\u00f6\u00f6riistad, mis v\u00f5imaldavad suurep\u00e4raselt j\u00e4lgida teenindusprotsesse ja saada m\u00f5\u00f5detud tulemusi. \nTrendline\u2019i personaalne ja professionaalne l\u00e4henemine on just need p\u00f5hjused, miks oleme nendega pikalt koost\u00f6\u00f6d teinud.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1135\" data-key=\"1135\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1135-44\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1135-45\" class=\"sr7-layer\">TELIA, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-1135-46\" class=\"sr7-layer\">\"Telia esinduses on kliendiga otsene suhtlus v\u00f5tmeks edukale m\u00fc\u00fcgile. Selleks, et meie m\u00fc\u00fcgikonsultandid saaksid pakkuda parimat teenindust ja aidata klientidel leida endale sobivaimad lahendused, on pidev koolitus ja areng h\u00e4davajalik.\n\nTrendline pakub meile t\u00e4iuslikku lahendust, mis v\u00f5imaldab meil:\n\nM\u00f5\u00f5ta m\u00fc\u00fcgikonsultantide oskusi ja teadmisi.\nJ\u00e4lgida iga t\u00f6\u00f6taja edusamme ning anda sihitud tagasisidet.\nAnal\u00fc\u00fcsida m\u00fc\u00fcgiprotsesse ja tuvastada arengupunkte.\nKoolitada t\u00f6\u00f6tajaid personaalselt, kasutades testostude tulemusi.\nTrendline\u2019i lihtne ja intuitiivne testostude kasutajaliides teeb selle t\u00f6\u00f6riista kasutamise meeldivaks ja t\u00f5husaks.\n\nOleme v\u00e4ga rahul, et leidsime lahenduse, mis aitab meil t\u00f5sta m\u00fc\u00fcgikonsultantide kompetentsi ja parandada klienditeenindust.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-592\" data-key=\"592\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-592-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-592-45\" class=\"sr7-layer\">Daily, tegevdirektor<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-592-46\" class=\"sr7-layer\">\"Otsisime koost\u00f6\u00f6partnerit, kes suudaks pakkuda uudset ja samas personaalset testostus\u00fcsteemi. Trendline poolt pakutav programm on v\u00e4ga hea ja \u00fclevaatlik, samas lihtne ja kasutatav k\u00f5ikidele t\u00f6\u00f6tajatele. Oleme saanud parema \u00fclevaate oma teeninduse tasemest. Soovitan kindlasti ka teistele teenindusettev\u00f5tetele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-795\" data-key=\"795\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-795-48\" class=\"sr7-layer\">Spice ja Spice Home, turundusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-795-49\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-795-50\" class=\"sr7-layer\">\"Spice ja Spice Home kaubanduskeskuste t\u00e4htis prioriteet on heatasemeline klienditeenindus. T\u00f6\u00f6tame koos \u00fc\u00fcrnikega selle saavutamise nimel. Trendline roll objektiivse ja teenindusprotsessi p\u00f5hise testostuteenuse pakkumisel on t\u00e4htis. Oleme koost\u00f6\u00f6ga v\u00e4ga rahul. Soovitame Trendline testostuteenust eriti t\u00e4nu selle interaktiivse kasutajaliidese ja nende kliendikeskse l\u00e4henemise t\u00f5ttu.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-590\" data-key=\"590\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-590-48\" class=\"sr7-layer\">Viru Keskus AS, turundus \u2013 ja kommunikatsioonidirektor (nov 2008 \u2013 jaan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-590-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-590-50\" class=\"sr7-layer\">\"Trendline eristub oma konkurentidest \u00fclima p\u00f5hjalikkuse ja innukuse poolest ning valmiduselt olemasolevaid lahendusi kliendi vajadustega vastavusse viia. Tahe valdkonda sisuliselt parendada ja v\u00e4simatu t\u00f6\u00f6 selle nimel n\u00e4ivad ehk seda kirjeldades elementaarsed, ent kui Trendline\u2019iga koost\u00f6\u00f6d tegema asute, m\u00e4rkate olulist erinevust. Soovitan koost\u00f6\u00f6d Trendline\u2019ga ning ootan huviga, milliseid k\u00f5rgusi Eero Palmi juhtimisel j\u00e4rgmisena vallutama asutakse.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-595\" data-key=\"595\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-595-48\" class=\"sr7-layer\">Sportland, teenindusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-595-49\" class=\"sr7-layer\">Nelli Nilson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-595-50\" class=\"sr7-layer\">\"Trendline testostude koost\u00f6\u00f6ga oleme v\u00e4ga rahul. Trendline t\u00f6\u00f6tajate n\u00e4ol on tegemist uuendusmeelsete ning kaasam\u00f5tlevate inimestega, kelle kirglik suhtumine oma t\u00f6\u00f6sse v\u00e4ljendub kliendile suunatuses ning tulemuste kvaliteedi tagamises. Sportland kasutab ainult parimat, soovitame!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-796\" data-key=\"796\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-796-54\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-796-55\" class=\"sr7-layer\">Ramirent Baltic AS, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-796-56\" class=\"sr7-layer\">\"Ramirent p\u00f5hitegevus on erinevate ehitus- ja t\u00f6\u00f6stusseadmete renditeenused, seet\u00f5ttu on meie jaoks oluline k\u00f5rge klienditeeninduse tase.  Alustasime klienditeeninduse- ja m\u00fc\u00fcgikoolituste l\u00e4biviimist juba ligi 20 aastat tagasi, \u00fchtlasi v\u00f5tsime kasutusele teenindusstandardi, ettev\u00f5tte taset kontrollime testostude l\u00e4biviimisega. Aja jooksul oleme teinud koost\u00f6\u00f6d erinevate partneritega ning kvaliteet on k\u00f5vasti k\u00f5ikunud. Trendline on pakkunud meile professionaalse ja kaasaegse l\u00e4henemise nii koolituste kui ka testostude l\u00e4biviimisel, julgen soovitada Trendline k\u00f5igile tulevastele klientidele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-797\" data-key=\"797\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-797-54\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-797-55\" class=\"sr7-layer\">Circle K Eesti AS, jaem\u00fc\u00fcgidirektor<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-797-56\" class=\"sr7-layer\">\"Koost\u00f6\u00f6 Trendlinega on lihtne ja t\u00f5hus. Trendline m\u00f5istis meie soove ja vajadusi kui lennult, pakkus just meie vajadustele l\u00e4htuvaid lahendusi ning oli v\u00e4ga paindlik juba kokkulepitud tegevuste ja ajakava muutmisel ning pidas alati kokkulepetest kinni.\nMul on v\u00e4ga hea meel, et oleme endale leidnud usaldusv\u00e4\u00e4rse, koost\u00f6\u00f6alti, paindliku ja lahendustele orienteeritud testostude koost\u00f6\u00f6partneri. Lisaks suurep\u00e4rane kasutajaliides, mis v\u00f5imaldab olulist infot selgelt n\u00e4ha.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-596\" data-key=\"596\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-596-48\" class=\"sr7-layer\">Rakvere P\u00f5hjakeskus, juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-596-49\" class=\"sr7-layer\">Tiiu Onga<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-596-50\" class=\"sr7-layer\">\"Uudis Trendline\u2019i pakutavast teenusest m\u00f5\u00f5ta kaubanduskeskuse kaupluste teenindustaset kontseptsioonip\u00f5hiselt j\u00f5udis meieni 2019. aasta s\u00fcgisel.\nAlanud koost\u00f6\u00f6 on olnud professionaalne ning protsess nauditavalt kiire ja tulemuslik.\nV\u00e4\u00e4rtustame \u00fchise eesm\u00e4rgi t\u00e4itmisse panustavat partnerit ja julgustame j\u00e4rele proovima!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-591\" data-key=\"591\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-591-40\" class=\"sr7-layer\">\"Postimees Grupp kaasas Trendline mahukasse koolitusprojekti, mille raames toimusid praktilised treeningud kogu m\u00fc\u00fcgimeeskonnale.\nKoolitus andis osalejatele enesekindlust, professionaalseid oskusi ja motivatsiooni. Soovitame Trendline rahuliku s\u00fcdamega, sest teame, et nende lahendused aitavad kaasa tulemuste saavutamisele.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-591-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_475_1-591-42\" class=\"sr7-layer\">Postimees Grupp, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_475_1-1009\" data-key=\"1009\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/11\/Airi-Laane-Hedon-Spa-toitlustusjuht-referents-Trendline-analytics-testostud.jpeg\" data-libid=\"22085\" data-lib=\"medialibrary\" title=\"Airi L\u00e4\u00e4ne Hedon Spa toitlustusjuht referents Trendline analytics testostud\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTEvQWlyaS1MYWFuZS1IZWRvbi1TcGEtdG9pdGx1c3R1c2p1aHQtcmVmZXJlbnRzLVRyZW5kbGluZS1hbmFseXRpY3MtdGVzdG9zdHVkLmpwZWc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8628\" data-lib=\"medialibrary\" alt=\"koolitused m\u00fc\u00fcgikoolitus meedia m\u00fc\u00fck telefonim\u00fc\u00fck\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8637\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvcmlpbmEtZWlzbGVyLV8tZGFpbHkucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Sven-Erik-Volberg-Ammende-Villa-juht-tagasiside-Trendline-teenustele.jpeg\" data-libid=\"19216\" data-lib=\"medialibrary\" title=\"Sven-Erik Volberg Ammende Villa juht tagasiside Trendline teenustele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDEvU3Zlbi1FcmlrLVZvbGJlcmctQW1tZW5kZS1WaWxsYS1qdWh0LXRhZ2FzaXNpZGUtVHJlbmRsaW5lLXRlZW51c3RlbGUuanBlZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-libid=\"6193\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/12\/Brigitta-Kippak-_-Ivo-Nikkolo-_-Trendline-referents-koolitused-testostud-oppevideod-teenindusstandardid-scaled.jpg\" data-libid=\"16308\" data-lib=\"medialibrary\" title=\"Brigitta Kippak _ Ivo Nikkolo _ Trendline referents koolitused testostud \u00f5ppevideod teenindusstandardid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTIvQnJpZ2l0dGEtS2lwcGFrLV8tSXZvLU5pa2tvbG8tXy1UcmVuZGxpbmUtcmVmZXJlbnRzLWtvb2xpdHVzZWQtdGVzdG9zdHVkLW9wcGV2aWRlb2QtdGVlbmluZHVzc3RhbmRhcmRpZC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/10\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"15843\" data-lib=\"medialibrary\" alt=\"Linda Kalnina Spice Centre Trendline reference\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTAvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png\" data-libid=\"16028\" data-lib=\"medialibrary\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" title=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvSGVkaS1OdXJtZS1NQy1Eb25hbHItXy1DaXJjbGUtSy1fLXJlZmVyZW50cy1fLVRyZW5kbGluZS1fLXRlc3Rvc3R1ZC1fLW15c3Rlcnktc2hvcHBpbmcucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2025\/02\/illi-ojaver-tallink-hotels-referents.jpeg\" data-libid=\"23785\" data-lib=\"medialibrary\" title=\"illi ojaver tallink hotels referents\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjUvMDIvaWxsaS1vamF2ZXItdGFsbGluay1ob3RlbHMtcmVmZXJlbnRzLmpwZWc=\"\/>\n\t\t\t\t\t\t<img 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style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read more detailed references here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e090f9b28ed7c93ca774fb09caa23cc7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e090f9b28ed7c93ca774fb09caa23cc7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e090f9b28ed7c93ca774fb09caa23cc7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 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data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-sunny-side-up-eggs-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Read the blog!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Articles that unpack our vision, what makes us different, and why we run <a href=\"https:\/\/trendline.ee\/en\/customer-feedback-vs-mystery-shopping\/\">mystery visits<\/a>. <\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8814\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8814 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/blogi\/\" target=\"_blank\" rel=\"noopener\"  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{\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-8eca205fa5ff5cb518ca126cc350178a mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"15px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"19515\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"How to provide QUALITY Mystery Shopping service?\"><article class=\"post project-odd visible post-19515 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-mystery-shopping category-top-2-en category-top-read category-127 category-63 category-126 category-125\" data-name=\"How to provide QUALITY Mystery Shopping service?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20559&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381-768x559.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/09\/ravimid-1-1-e1694861225381.png 999w\" loading=\"eager\" style=\"--ratio: 768 \/ 559\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud Mystery Shopping\" title=\"ravimid-1-1\" width=\"768\" height=\"559\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" title=\"How to provide QUALITY Mystery Shopping service?\" rel=\"bookmark\">How to provide QUALITY Mystery Shopping service?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping quality &#8211; how to measure it? Why is it so important? After all, based on the results of the tests, future action plans are established &#8211; &#8220;treatment&#8221; is&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/quality-mystery-shopping\/\" class=\"post-details details-type-link\" aria-label=\"Read more about How to provide QUALITY Mystery Shopping service?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20043\" data-date=\"2023-07-24T12:54:44+03:00\" data-name=\"Why do we need Mystery Shopping service in our company?\"><article class=\"post project-odd visible post-20043 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-teenindus-en category-mystery-shopping category-top-read category-127 category-137 category-63 category-125\" data-name=\"Why do we need Mystery Shopping service in our company?\" data-date=\"2023-07-24T12:54:44+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20429&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-768x429.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Miks-meil-testoste-tehakse-kuidas-tagasisidet-vastu-votta-1152x644.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 429\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud tagasiside andmine klienditeenindus juhtimine lugupidamine mystery shopping service service staff\" title=\"Miks meil testoste tehakse kuidas tagasisidet vastu v\u00f5tta\" width=\"768\" height=\"429\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" title=\"Why do we need Mystery Shopping service in our company?\" rel=\"bookmark\">Why do we need Mystery Shopping service in our company?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Mystery Shopping service could easily cause an allergic reaction in company. Read in this article what can go wrong and how a company can avoid it. It is alaso very&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-service-why-in-our-company\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Why do we need Mystery Shopping service in our company?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well,&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;]<span id=\"creative-link-wrap-3590\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3590 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/testostud\/\" title=\"TESTOSTUD\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"To the Mystery Shopping main page \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">To the Mystery Shopping main page \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] HOTEL or SPA Mystery Shopping visits [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text] What do we do? Mystery Shopping visits map the level of your customer communication from the enquiry call all the way to check-out. We use mystery shoppers who are native speakers of ESTONIAN, RUSSIAN, LATVIAN,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":5882,"parent":20218,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-30056","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TESTK\u00dcLASTUSED - hotell v\u00f5i spaa - Trendline<\/title>\n<meta name=\"description\" content=\"Testk\u00fclastused m\u00f5\u00f5davad regulaarselt ja objektiivselt Teie teenindus- ja m\u00fc\u00fcgisuhtluse taset. 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