{"id":30232,"date":"2020-03-27T18:30:16","date_gmt":"2020-03-27T15:30:16","guid":{"rendered":"https:\/\/trendline.ee\/moodulid\/"},"modified":"2026-08-14T22:43:09","modified_gmt":"2026-08-14T19:43:09","slug":"moodulid","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/trainings\/moodulid\/","title":{"rendered":"Trendline koolitusmoodulid"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">TRAINING MODULES:<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/6&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd alignnone  vc_custom_1739288946970 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-puzzle-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: left;\"><span style=\"color: #e04d60;\">Put together a training programme built exactly around the topics that matter to Your people.<br \/>\n<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;2\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Training modules:<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Here we set out some of our more common <a href=\"https:\/\/trendline.ee\/koolitused\/\">training modules<\/a>, to show roughly how the time might be divided between them. Working module by module, You can plan and assemble Your own training days and decide what You would like us to teach Your employees<\/span><span style=\"color: #404040; font-weight: normal;\">.<br \/>\n<\/span>After each module&#8217;s name and short description we have given the approximate time needed to cover it. Some modules can be covered either in a slightly lighter overview or in greater depth, depending on how thoroughly the material is treated and on the participants&#8217; job roles.<br \/>\nThe time given after each module is shown as a share of one full training day. A training day (10:00-16:00) normally runs to approximately 7 academic hours (7 x 45 min).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 alignnone  vc_custom_1739226513495 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-exhibitor-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;4\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">TOPIC<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">SHORT DESCRIPTION<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">DURATION<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">HOW TO REACH A STRONG SERVICE AND SALES RESULT?<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>3 essential factors: the RULES OF THE GAME in place (a clear understanding of what the company expects of me), APPLICATION (trying it out in practice and improving) and MEASURING THE RESULT (objective measurement of the company&#8217;s expectations with a mystery shopping solution, and the subjective but equally important side &#8211; mapping how customers actually feel by evaluating customer feedback).<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CREATING EMOTION IN SERVICE AND SALES WORK<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>How positive and negative emotions arise in customer interaction. The role of brain chemistry. How to create a positive emotion without becoming manipulative?<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CUSTOMER INTERACTION AS A LOGICAL AND PLAYFUL PROCESS<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>OPENING THE CONTACT<br \/>\nMAPPING THE CUSTOMER&#8217;S WISHES AND NEEDS<br \/>\nPRESENTING THE PRODUCT\/SERVICE<br \/>\nMAKING ADDITIONAL RECOMMENDATIONS<br \/>\nCONFIRMING THE AGREEMENT<br \/>\nCLOSING THE CONTACT<br \/>\nFor each stage we discuss the purpose, the principles and examples of how to apply it, matched to the job roles of the training participants.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>5\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">RESOLVING CONFLICT SITUATIONS<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>We set the emphasis of this module according to the participants and their job roles. The focus can be on tense situations (complaints) that arise in customer interaction or in communication within one&#8217;s own team.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">HANDLING OBJECTIONS IN SALES WORK<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>A sales-focused discussion. We address and resolve the objections that come up at different stages of sales work, for example: when agreeing a meeting, when presenting the product\/service, when defending a quotation. The role and importance of preparation in getting ready for objections and building arguments.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CUSTOMER-CENTRIC ADDITIONAL SALES<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>We take the topic of additional sales thoroughly in hand and establish the purpose and the sense of doing it, the obstacles, and the techniques of customer-centric additional sales.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">IMPLEMENTING ADDITIONAL SALES<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>We go carefully through the links between the company&#8217;s main products and add-on products and map the arguments behind those links.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">PRACTICAL TRAINING IN MANAGING THE CUSTOMER CONTACT<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>We practise managing the customer contact and applying what has been learned, from opening the contact through to closing it and handling the customer&#8217;s unexpected objections in the sales process. During the practical training we keep every participant actively involved in each exercise. We are happy to explain how we have achieved that.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">RUNNING ONLINE MEETINGS IN SALES WORK<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Applying and practising the principles of sales work in online meetings. The pros and cons of online meetings, what to watch for and what to use with confidence. The sales process in an online meeting. Available together with practical training if desired.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">MANAGING DIFFERENT TYPES OF CUSTOMER CONTACT<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>In which situations and how to make skilful use of the advantages and particularities of each type of customer contact. E-mail contact, telephone contact, online meeting, customer visit &#8211; each has its own purpose, pros and cons.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">GATHERING INFORMATION FOR PREPARING A QUOTATION<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>We map out what information needs to be collected, and when and how to collect it.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">POSITIONING<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Which arguments to use to position Your company in a crowded market. What the strengths are and, even more importantly, mapping the unique values. How and when to present company-related arguments? In other words, instead of selling the product\/service, we also learn to sell our company convincingly.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CREATING SYNERGY IN THE TEAM<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>The concept of synergy. Why is it worth working towards this effect? Working together is not yet cooperation.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CREATING A SERVICE STANDARD<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Why is a service standard needed and how should it be viewed? How to use it? How to keep it up to date? Why do we need to create a standard that does not turn employees into robots?<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CONVINCING PRESENTATION IN FRONT OF THE CUSTOMER<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>The building blocks of confident presenting. We discuss different speaking techniques (tone of voice, modulation, pauses, gestures, a conversational manner, eye contact, examples, conviction, naturalness, &#8230;). A training day together with practical (video) training.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">CONDUCTING FEEDBACK CONVERSATIONS<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Preparing and conducting manager \/ employee feedback conversations and following up on how they are applied.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">&#8230;<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>&#8230;<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>&#8230;<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 alignnone  vc_custom_1739226501390 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-note-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"koolituste jaotusmaterjalid koolitused t\u00f6\u00f6vihik m\u00e4rkmed teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus m\u00fc\u00fck digikanalites juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Training workbook<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><strong>Every participant<\/strong> receives a personal handout containing the whole training programme in the form of exercises, examples, diagrams and fill-in-the-blank text that encourages active thinking along. The training material is an excellent source for going back over and recalling the key ideas of the training afterwards. <\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The workbook is also a good place to write down other participants&#8217; comments and the trainer&#8217;s additional thoughts. Based on our long experience, A5 is a practical and convenient size both during the training and for later use.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586604411399{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d alignnone  vc_custom_1771322304417 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We know how!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Thanks to over 25 years of training experience in catering, retail, banking, B2B and hospitality, we know the general state of service and sales communication in Estonia very well and know exactly where to place the focus in our trainings. Thanks to the up-to-date information gathered through our <a href=\"https:\/\/trendline.ee\/testostud\/\">mystery shopping service<\/a> in many of these same fields, we know very precisely where to put the emphasis in training.<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Clients who are happy with Trendline trainings: Puhastusimport, If Kindlustus, Telia, Apollo Kino, Ramirent, Compensa, Swedbank, Baltic Restaurants, Tele2, Apotheka, Rimi, Cramo, Sportland, <a href=\"https:\/\/www.ericsson.com\/en\/about-us\/company-facts\/ericsson-worldwide\/estonia\">Ericsson Eesti<\/a>, Tervis Spaa Grupp, <a href=\"https:\/\/www.postimeesgrupp.ee\">Postimees Grupp<\/a>, Hedon Spa, Radisson BLU, and many more.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586604411399{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 alignnone  vc_custom_1739226487663 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-commercial-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Do ask us for more<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We would be glad to introduce our trainings in more detail and tailor them to Your goals<\/span><span style=\"color: #404040; font-weight: normal;\">.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f23660-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"23660\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/30232#wpcf7-f23660-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\" data-gtm4wp-form-name=\"Kontaktivorm_koolitused\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"23660\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f23660-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Teie nimi\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Ettev\u00f5te\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-post\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Valige teema v\u00f5i teemad, mis v\u00f5iksid olla hetkel vajalikud ja kasulikud\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KUIDAS J\u00d5UDA TUGEVA TEENINDUS-, M\u00dc\u00dcGITULEMUSENI?\" \/><span class=\"wpcf7-list-item-label\">KUIDAS J\u00d5UDA TUGEVA TEENINDUS-, M\u00dc\u00dcGITULEMUSENI?<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"EMOTSIOONI TEKITAMINE TEENINDUS- ja M\u00dc\u00dcGIT\u00d6\u00d6S\" \/><span class=\"wpcf7-list-item-label\">EMOTSIOONI TEKITAMINE TEENINDUS- ja M\u00dc\u00dcGIT\u00d6\u00d6S<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDISUHTLUS, KUI LOOGILINE JA M\u00c4NGULINE PROTSESS\" \/><span class=\"wpcf7-list-item-label\">KLIENDISUHTLUS, KUI LOOGILINE JA M\u00c4NGULINE PROTSESS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KONFLIKTOLUKORDADE LAHENDAMINE\" \/><span class=\"wpcf7-list-item-label\">KONFLIKTOLUKORDADE LAHENDAMINE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDIKESKNE LISAM\u00dc\u00dcK ja SELLE JUURUTAMINE\" \/><span class=\"wpcf7-list-item-label\">KLIENDIKESKNE LISAM\u00dc\u00dcK ja SELLE JUURUTAMINE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDIKONTAKTI HALDAMISE PRAKTILINE TREENING\" \/><span class=\"wpcf7-list-item-label\">KLIENDIKONTAKTI HALDAMISE PRAKTILINE TREENING<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"S\u00dcNERGIA LOOMINE MEESKONNAS\" \/><span class=\"wpcf7-list-item-label\">S\u00dcNERGIA LOOMINE MEESKONNAS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"VEENEV ESINEMINE KLIENDI EES\" \/><span class=\"wpcf7-list-item-label\">VEENEV ESINEMINE KLIENDI EES<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"muu teema ...\" \/><span class=\"wpcf7-list-item-label\">muu teema ...<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Kommentaar. Kirjutage n\u00e4iteks, mis ametitele milliseid koolitusi soovite ja millal.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SAADA\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"123\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623943605135{margin-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1585409621257{margin-bottom: 0px !important;}&#8221;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-standardid-1\" data-id=\"477\" id=\"SR7_477_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1130\" data-key=\"1130\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-0\" class=\"sr7-layer\">(Rohelise Laine poolt teenindatavad kaubam\u00e4rgid on: SOS International, ERGO, Seesam, Gjensidige Baltic, PZU, Swedbank, DNB, LHV, Mercedes-Benz, Jeep, Lancia, Citro\u00ebn, Hyundai, KIA, Iizi jpt.)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-54\" class=\"sr7-layer\">Merilin K\u00e4rmas<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-55\" class=\"sr7-layer\">ROHELINE LAINE, juhtimiskeskuse juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-56\" class=\"sr7-layer\">\"Meie h\u00e4\u00e4l telefonis on meie ettev\u00f5tte ja tellijate n\u00e4gu ning Rohelise Laine soov on, et iga helistaja saaks parima teeninduse osaliseks.\u2028\nSelle saavutamiseks otsisime mooduseid, et t\u00f5sta veelgi oma kollektiivi v\u00f5imekust teenindada kliente parimal v\u00f5imalikul moel, unustamata sealjuures ka meeskonna sisekliima ja iga meeskonnaliikme motivatsiooni eest hoolitsemist! Selles k\u00f5iges on Trendline meile ulatanud oma abistava k\u00e4e ning vastavalt meie soovidele pannud kokku meeskonnakoolituse, mis on olnud viimse kui \u00fche osaleja arvates v\u00e4\u00e4rtust andev kogemus. Plaanime Trendline\u2019iga koost\u00f6\u00f6d hoida ning soovitame soojalt ka teistele just nendelt koolitusi tellida!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-663\" data-key=\"663\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-40\" class=\"sr7-layer\">\"Postimees Grupp kaasas Trendline mahukasse koolitusprojekti, mille raames toimusid praktilised treeningud kogu m\u00fc\u00fcgimeeskonnale (Eestis, L\u00e4tis ja Leedus).\nKoolitus andis osalejatele enesekindlust, professionaalseid oskusi ja motivatsiooni. Soovitame Trendline rahuliku s\u00fcdamega, sest teame, et nende lahendused aitavad kaasa tulemuste saavutamisele.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-42\" class=\"sr7-layer\">POSTIMEES GRUPP, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-757\" data-key=\"757\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-54\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-55\" class=\"sr7-layer\">RAMIRENT BALTIC, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-56\" class=\"sr7-layer\">\"Ramirent p\u00f5hitegevus on erinevate ehitus- ja t\u00f6\u00f6stusseadmete renditeenused, seet\u00f5ttu on meie jaoks oluline k\u00f5rge klienditeeninduse tase.  Alustasime klienditeeninduse- ja m\u00fc\u00fcgikoolituste l\u00e4biviimist juba ligi 20 aastat tagasi, \u00fchtlasi v\u00f5tsime kasutusele teenindusstandardi, ettev\u00f5tte taset kontrollime testostude l\u00e4biviimisega. Aja jooksul oleme teinud koost\u00f6\u00f6d erinevate partneritega ning kvaliteet on k\u00f5vasti k\u00f5ikunud. Trendline on pakkunud meile professionaalse ja kaasaegse l\u00e4henemise nii koolituste kui ka testostude l\u00e4biviimisel, julgen soovitada Trendline k\u00f5igile tulevastele klientidele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-609\" data-key=\"609\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-40\" class=\"sr7-layer\">\"Olen Trendline koolitaja Eero heatasemeliste koolitustega kokku puutunud erinevates ettev\u00f5tetes. Ericssoni aegadel ja tema poolt l\u00e4biviidud juhtimiskoolitustega j\u00e4id juhid v\u00e4ga rahule. Swedbank m\u00e4letab koolitusi koolitusfirmaga Trendline, kui viidi l\u00e4bi mitmekordset koost\u00f6\u00f6d telefonin\u00f5ustamise ja veenva kliendisuhtluse teemadel. Meie n\u00f5ustajad ja juhid j\u00e4id koolituse sisu ja kvaliteediga rahule.\nEero on pikaajalise kogemusega koolitaja, kes oma koolitustega kindlasti ettev\u00f5tetele lisav\u00e4\u00e4rtust pakub.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-41\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-42\" class=\"sr7-layer\">SWEDBANK, personalidirektor<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-778\" data-key=\"778\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-54\" class=\"sr7-layer\">Brit Peterson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-55\" class=\"sr7-layer\">RIMI, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-56\" class=\"sr7-layer\">\"Oleme Rimis keskendunud kliendile ja v\u00e4\u00e4rtust loovatele tegevustele, mis iga p\u00e4eva pisut lihtsamaks teevad. \nKlienditeenindusalaste oskuste arendamisel ning tunnustamisel on Trendline meile mitmek\u00fclgselt abiks. Koost\u00f6\u00f6s toetame klienditeenindajaid l\u00e4bim\u00f5eldult ja vajadusp\u00f5hiselt, et nad saaksid t\u00e4ita oma t\u00f6\u00f6\u00fclesandeid v\u00f5imalikult pingevabalt ja s\u00fcsteemselt. Nii saame iga p\u00e4evaga paremaks ja tunneme t\u00f6\u00f6st rohkem r\u00f5\u00f5mu ja rahulolu. Soovitame igati Trendline testostude, koolituste ja kliendik\u00fcsitluste teenuseid!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-806\" data-key=\"806\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-40\" class=\"sr7-layer\">\"S\u00fcdameapteegi eesm\u00e4rgiks on pakkuda parimat apteegiteenust Eestis. Trendline on meile sellel teel ideaalseks koost\u00f6\u00f6partneriks just oma professionaalse ning personaalse l\u00e4henemise t\u00f5ttu. Parajaks proovikiviks on osutunud apteekrite kui k\u00f5rgelt haritud spetsialistide veenmine testostude vajalikkuses. Koost\u00f6\u00f6s Trendlinega on meil see \u00f5nnestunud just pakutud kompleksse l\u00e4henemise t\u00f5ttu (testostud, koolitused, \u00f5ppevideod jm). Eriti tooksin v\u00e4lja koolitusp\u00e4evad, mille tagasiside on paljude erinevate koolituste seas olnud \u00fcks parimaid - kiitnud on nii v\u00e4rsked alustavad apteegijuhatajad kui ka juba kogenud kolleegid. Soovitan Trendline kui v\u00e4ga kliendikeskset ja professionaalset koost\u00f6\u00f6partnerit!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-41\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-42\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK, teenindusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1122\" data-key=\"1122\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-40\" class=\"sr7-layer\">\"Telia esinduses on kliendiga otsene suhtlus v\u00f5tmeks edukale m\u00fc\u00fcgile. Selleks, et meie m\u00fc\u00fcgikonsultandid saaksid pakkuda parimat teenindust ja aidata klientidel leida endale sobivaimad lahendused, on pidev koolitus ja areng h\u00e4davajalik.\n\nTrendline pakub meile t\u00e4iuslikku lahendust, mis v\u00f5imaldab meil:\n\nM\u00f5\u00f5ta m\u00fc\u00fcgikonsultantide oskusi ja teadmisi.\nJ\u00e4lgida iga t\u00f6\u00f6taja edusamme ning anda sihitud tagasisidet.\nAnal\u00fc\u00fcsida m\u00fc\u00fcgiprotsesse ja tuvastada arengupunkte.\nKoolitada t\u00f6\u00f6tajaid personaalselt, kasutades testostude tulemusi.\nTrendline\u2019i lihtne ja intuitiivne testostude kasutajaliides teeb selle t\u00f6\u00f6riista kasutamise meeldivaks ja t\u00f5husaks.\n\nOleme v\u00e4ga rahul, et leidsime lahenduse, mis aitab meil t\u00f5sta m\u00fc\u00fcgikonsultantide kompetentsi ja parandada klienditeenindust.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-41\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-42\" class=\"sr7-layer\">TELIA, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1126\" data-key=\"1126\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-54\" class=\"sr7-layer\">Airi L\u00e4\u00e4ne<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, toitlustusjht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-56\" class=\"sr7-layer\">\"Hedon Spa & Hotel soovib pakkuda oma k\u00fclalistele parimat teenindust ning nende ootusi \u00fcletada ka k\u00f5ige keerulisemates olukordades. Fine-dining restoranis Raimond peame oluliseks igat detaili, millest eriti k\u00f5rgel kohal on soe ja inimlik teenindus, et luua meeldej\u00e4\u00e4v restorani kogemus. Selle jaoks oleme v\u00e4lja t\u00f6\u00f6tanud teenindusstandardi, mida koost\u00f6\u00f6s Trendlinega ajas parendanud ning ajakohastanud. Trendline koolitused on olnud p\u00f5nevad ja silmi avardavad meie meeskonna jaoks ning koost\u00f6\u00f6 nendega on meeldiv ja personaalne.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-793\" data-key=\"793\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-54\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-55\" class=\"sr7-layer\">TELE2, personalijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-56\" class=\"sr7-layer\">\"Et saada parimaks on vajalik teadlik toimetamine ja pidev areng. Valime sellele teele kaaslaseks ainult parimad koost\u00f6\u00f6partnerid! Trendline-ga alustasime koost\u00f6\u00f6d 2020 a l\u00f5pus ja me oleme teinud v\u00e4ga \u00f5ige valiku! Trendline on koost\u00f6\u00f6partner, kes m\u00f5tleb aktiivselt kaasa, on paindliku ja positiivse suhtumisega. 2021 (ja 2022 ja 2023) tunnistati Tele2 telekommunikatsiooni valdkonnas parima teenindusega ettev\u00f5tteks, oleme selle \u00fcle \u00e4\u00e4retult uhked. Koost\u00f6\u00f6s Trendline-ga hoiame seda taset ja teeme oma arengus h\u00fcppeid, et olla veelgi paremad positiivsete emotsioonide loomises teenindusprotsessis. Nende testostude veebip\u00f5hine keskkond on v\u00e4ga lihtne ja kerge kasutada.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1147\" data-key=\"1147\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-40\" class=\"sr7-layer\">\"Kasutame Trendline\u2019i klienditagasiside ja testostu teenuseid Apollo Kino meeskonna teenindusanal\u00fc\u00fcsi ja arenduse toetamiseks. Trendline\u2019i teenused v\u00f5imaldavad meil j\u00f5uda kinok\u00fclastajateni kogu Baltikumis ja saada v\u00e4\u00e4rtuslikku sisendit.\n\nKliendil on lihtne j\u00e4tta tagasiside nii seansi j\u00e4rel telefoni teavituse kaudu kui ka QR-koodi abil kohapeal. Kinodele pakub platvorm mugava ja selge \u00fclevaate k\u00fclastajakogemuse hetkeseisust.\n\nHindame v\u00e4ga Trendline\u2019i kiiret reageerimist ja valmisolekut arutada teenindusteemasid s\u00fcvitsi. Koost\u00f6\u00f6 Trendline\u2019iga ei piirdu pelgalt andmete kogumisega \u2013 nad on meile sisuline partner teeninduse arendamisel. Nende professionaalsus ja paindlikkus teevad igap\u00e4evase koost\u00f6\u00f6 sujuvaks ja tulemuslikuks.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-41\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-42\" class=\"sr7-layer\">APOLLO KINO, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-821\" data-key=\"821\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-54\" class=\"sr7-layer\">Romet Rahnu<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, m\u00fc\u00fcgiosakonna juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-56\" class=\"sr7-layer\">\"Hedon spaahotellis soovime alati oma k\u00fclalistele pakkuda parimat klienditeenindust ja rahulolu. Trendline annab meile kaasaegsed t\u00f6\u00f6riistad, mis v\u00f5imaldavad suurep\u00e4raselt j\u00e4lgida teenindusprotsesse ja saada m\u00f5\u00f5detud tulemusi. Trendline\u2019i personaalne ja professionaalne l\u00e4henemine on just need p\u00f5hjused, miks oleme nendega pikalt koost\u00f6\u00f6d teinud.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-606\" data-key=\"606\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-55\" class=\"sr7-layer\">TALLINK HOTELS, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-56\" class=\"sr7-layer\">\"Meie hotellides algas testostude koost\u00f6\u00f6 Trendline\u2019iga 2018 aasta kevadel, millele j\u00e4rgnesid \u00e4\u00e4rmiselt professionaalsed ja \u2028praktilised koolitused. Trendline on kindel valik saamaks usaldusv\u00e4\u00e4rselt m\u00f5\u00f5detud tulemusi. \u2028Tallink Hotels soovitab julgelt kasutada Trendline oskusi ja teadmisi teeninduskvaliteedi t\u00f5stmiseks.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-607\" data-key=\"607\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-35\" class=\"sr7-layer\">\"Koost\u00f6\u00f6 Trendline-ga on kestnud pikki h\u00e4id aastaid.\nTrendline on t\u00e4na \u00fcks tugevamaid ja paremaid v\u00f5imalusi turul oma klienditeeninduse taseme monitoorimiseks. Julgen igati soovitada kasutada Trendline poolt pakutavaid lahendusi!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-37\" class=\"sr7-layer\">TERVIS SPAA GRUPP, juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-611\" data-key=\"611\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-35\" class=\"sr7-layer\">\"Oleme Trendline'ga teinud koost\u00f6\u00f6d p\u00e4ris mitmel korral. Eriti tooks v\u00e4lja nende v\u00f5imekust koostada koolitusi, mis konkreetse maja spetsiifikaga t\u00e4pselt kokku l\u00e4hevad. Oskavad koolitada nii v\u00e4rskeid alustajaid kui juba staazikaid m\u00fc\u00fcgiinimesi. Ja k\u00f5ige selle proffessionaalsuse k\u00f5rval meeldiv ja s\u00f5bralik olek. Soovitan kindlalt!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-36\" class=\"sr7-layer\">Sven-Erik Volberg<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-37\" class=\"sr7-layer\">VILLA AMMENDE, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-612\" data-key=\"612\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-55\" class=\"sr7-layer\">BOCUSE D\u2019OR EESTI, president<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-56\" class=\"sr7-layer\">\"Minu hinnangul algab tipptasemel teenindus kontseptsiooni fikseerimisest ja sealt edasi peab pidevalt panustama, et see ei j\u00e4\u00e4ks pelgalt paberile. Gloria t\u00f6\u00f6tab t\u00e4naseni Trendline loodud ja juurutatud teenindusstandarditega. Soovitan julgelt!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-764\" data-key=\"764\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-54\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-55\" class=\"sr7-layer\">SPICE & SPICE HOME, turundusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-56\" class=\"sr7-layer\">\"Spice ja Spice Home kaubanduskeskuste t\u00e4htis prioriteet on heatasemeline klienditeenindus. T\u00f6\u00f6tame koos \u00fc\u00fcrnikega selle saavutamise nimel. Trendline roll objektiivse ja teenindusprotsessi p\u00f5hise testostuteenuse pakkumisel on t\u00e4htis. Oleme koost\u00f6\u00f6ga v\u00e4ga rahul. Soovitame Trendline testostuteenust eriti t\u00e4nu selle interaktiivse kasutajaliidese ja nende kliendikeskse l\u00e4henemise t\u00f5ttu.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-608\" data-key=\"608\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-48\" class=\"sr7-layer\">VIRU KESKUS, turundus \u2013 ja kommunikatsioonidirektor (nov 2008 \u2013 jaan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-50\" class=\"sr7-layer\">\"Trendline eristub oma konkurentidest \u00fclima p\u00f5hjalikkuse ja innukuse poolest ning valmiduselt olemasolevaid lahendusi kliendi vajadustega vastavusse viia. Tahe valdkonda sisuliselt parendada ja v\u00e4simatu t\u00f6\u00f6 selle nimel n\u00e4ivad ehk seda kirjeldades elementaarsed, ent kui Trendline\u2019iga koost\u00f6\u00f6d tegema asute, m\u00e4rkate olulist erinevust. Soovitan koost\u00f6\u00f6d Trendline\u2019ga ning ootan huviga, milliseid k\u00f5rgusi Eero Palmi juhtimisel j\u00e4rgmisena vallutama asutakse.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-610\" data-key=\"610\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-45\" class=\"sr7-layer\">PetCity, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-46\" class=\"sr7-layer\">\"Otsisime koost\u00f6\u00f6partnerit Baltikumis, kes suudaks pakkuda samav\u00e4\u00e4rset kvaliteetset teenust k\u00f5igis kolmes riigis. Trendline poolt pakutav programm on v\u00e4ga hea ja \u00fclevaatlik, samas lihtne ja kasutatav k\u00f5ikidele t\u00f6\u00f6tajatele. Oleme saanud parema \u00fclevaate oma teeninduse tasemest. Soovitan kindlasti ka teistele teenindusettev\u00f5tetele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-613\" data-key=\"613\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-48\" class=\"sr7-layer\">SPORTLAND, jaem\u00fc\u00fcgijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-50\" class=\"sr7-layer\">\"Sportlandis on klienditeenindus alati olnud \u00fcks olulisimatest alustaladest, sest suurep\u00e4rane teenindus on lahutamatu osa br\u00e4ndi identiteedist. Trendline on ennast t\u00f5estanud kui t\u00f5hus ja usaldusv\u00e4\u00e4rne partner kes ei ole pelgalt passiivne teenuseosutaja, vaid aktiivne kaasar\u00e4\u00e4kija, kes aitab tuvastada kitsaskohti ja pakkuda v\u00e4lja parendusi. \u00dcheks suureks eeliseks on Trendline'i v\u00f5ime pakkuda teeninduse taseme j\u00e4lgimist nii testostude kui ka siseauditite abil. Trendline'i poolt pakutav QR koodide p\u00f5hine klienditagasiside lahendus on samuti meie jaoks v\u00e4ga v\u00e4\u00e4rtuslik t\u00f6\u00f6riist, mis v\u00f5imaldab saada otsest ja kohest tagasisidet. Nende pakutavad t\u00f6\u00f6riistad ja teenused on aidanud Sportlandil hoida oma klienditeeninduse standardeid k\u00f5rgel ning olla pidevas arengus.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-614\" data-key=\"614\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-48\" class=\"sr7-layer\">RAKVERE P\u00d5HJAKESKUS, juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-49\" class=\"sr7-layer\">Tiiu Onga<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-50\" class=\"sr7-layer\">\"Uudis Trendline\u2019i pakutavast teenusest m\u00f5\u00f5ta kaubanduskeskuse kaupluste teenindustaset kontseptsioonip\u00f5hiselt j\u00f5udis meieni 2019. aasta s\u00fcgisel.\nAlanud koost\u00f6\u00f6 on olnud professionaalne ning protsess nauditavalt kiire ja tulemuslik.\nV\u00e4\u00e4rtustame \u00fchise eesm\u00e4rgi t\u00e4itmisse panustavat partnerit ja julgustame j\u00e4rele proovima!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1011\" data-key=\"1011\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8610\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11588\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm mystery shopping\" title=\"Ulle_Matt_referents_Trendline_Eero_Palm\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDkvVWxsZV9NYXR0X3JlZmVyZW50c19UcmVuZGxpbmVfRWVyb19QYWxtLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8637\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" 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data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-libid=\"21948\" data-lib=\"medialibrary\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" title=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvS2FkcmktS29wcGVsLVNwb3J0bGFuZC1yZWZlcmVudHMtdGFnYXNpc2lkZS1UcmVuZGxpbmUtQW5hbHl0aWNzLXRlc3Rvc3R1ZC1rbGllbmRpdGFnYXNpc2lkZS1zaXNlYXVkaXQtQ1gtdGVlbnVzZWxlLmpwZWc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8628\" data-lib=\"medialibrary\" alt=\"koolitused m\u00fc\u00fcgikoolitus meedia m\u00fc\u00fck telefonim\u00fc\u00fck\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/10\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"15843\" data-lib=\"medialibrary\" alt=\"Linda Kalnina Spice Centre Trendline reference\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTAvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Brit-Peterson-Trendline-tagasiside-testostud-koolitused-teenindusstandardid-kliendikusitlused.jpg\" data-libid=\"16019\" data-lib=\"medialibrary\" alt=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" title=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvQnJpdC1QZXRlcnNvbi1UcmVuZGxpbmUtdGFnYXNpc2lkZS10ZXN0b3N0dWQta29vbGl0dXNlZC10ZWVuaW5kdXNzdGFuZGFyZGlkLWtsaWVuZGlrdXNpdGx1c2VkLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/12\/Brigitta-Kippak-_-Ivo-Nikkolo-_-Trendline-referents-koolitused-testostud-oppevideod-teenindusstandardid-scaled.jpg\" data-libid=\"16308\" data-lib=\"medialibrary\" title=\"Brigitta Kippak _ Ivo Nikkolo _ Trendline referents koolitused testostud \u00f5ppevideod teenindusstandardid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTIvQnJpZ2l0dGEtS2lwcGFrLV8tSXZvLU5pa2tvbG8tXy1UcmVuZGxpbmUtcmVmZXJlbnRzLWtvb2xpdHVzZWQtdGVzdG9zdHVkLW9wcGV2aWRlb2QtdGVlbmluZHVzc3RhbmRhcmRpZC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48.png\" data-libid=\"19991\" data-lib=\"medialibrary\" 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wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not change the health. This principle&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well, you know, it&#8217;s just a&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20175\" data-date=\"2022-06-25T22:48:16+03:00\" data-name=\"Sales Effectiveness Index - a number that shows the effort level of sales staff!\"><article class=\"post project-odd visible post-20175 type-post status-publish format-standard has-post-thumbnail hentry category-juhtimine-en category-management category-mystery-shopping category-138 category-57 category-63\" data-name=\"Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\" data-date=\"2022-06-25T22:48:16+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20451&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-768x451.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-768x451.jpeg 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-1152x677.jpeg 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 451\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"Trendline Analytics M\u00fc\u00fcgisuhtluse Efektiivsuse Indeks n\u00e4idis Sales Effectiveness Index\" title=\"pexels-photo-67184\" width=\"768\" height=\"451\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" title=\"Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\" rel=\"bookmark\">Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>A 4-component index that shows the effectiveness of a company&#8217;s sales communication. The Sales Effectiveness Index (SEI) visually demonstrates how efficiently a company&#8217;s customer base is utilized. SEI shows the combined impact of 4 important&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20071\" data-date=\"2022-02-02T17:15:10+03:00\" data-name=\"Net Promoter Score [NPS]\u00a0- what it is and how to use it?\"><article class=\"post project-odd visible post-20071 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-top-2-en category-127 category-138 category-57 category-63 category-126\" data-name=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" data-date=\"2022-02-02T17:15:10+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20324&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-1152x486.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 324\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics net promoter score NPS soovitusindeks Klient\u0173 rekomendavimo indeksas\" title=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics NPS\" width=\"768\" height=\"324\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" title=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" rel=\"bookmark\">Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>NPS calculation has devised more than 20 years ago in the United States by Frederick F. Reichheld. With what goal? How the calculation works? Why and how to use it? How not to misuse it?<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] TRAINING MODULES: [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;] Put together a training programme built exactly around the topics that matter to Your people. [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;2\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;] Training modules: Here we set out some of our more common training modules, to show roughly how the time might be divided between them. Working module&hellip;<\/p>\n","protected":false},"author":1,"featured_media":20576,"parent":30243,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-30232","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Koostame koolituskava teemadega, mis just Teie t\u00f6\u00f6tajatele vajalik.<\/title>\n<meta name=\"description\" content=\"Kohaldame igat koolitusmoodulit vastavalt Teie toodetele\/teenustele. T\u00e4nu 25 a. koolitamise kogemusele l\u00e4htume t\u00e4pselt Teie soovidest. 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