{"id":30243,"date":"2019-07-30T11:25:18","date_gmt":"2019-07-30T08:25:18","guid":{"rendered":"https:\/\/trendline.ee\/obutsenija\/"},"modified":"2026-08-14T22:51:16","modified_gmt":"2026-08-14T19:51:16","slug":"trainings","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/trainings\/","title":{"rendered":"KOOLITUSED"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1586731421172{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b66d20a3870e3450a4bc9106180691a0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b66d20a3870e3450a4bc9106180691a0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b66d20a3870e3450a4bc9106180691a0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b66d20a3870e3450a4bc9106180691a0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b66d20a3870e3450a4bc9106180691a0 alignnone  vc_custom_1771247948706 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">Trendline since 2002<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\">Experience comes from doing! Trendline, a training and mystery shopping company, has operated steadily and successfully for more than 25 years. We would be delighted to put that experience to work for You.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1648216327770{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">TRAINING<br \/>\nmeasurably better!<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f1abb72cccf96e747ef3bcb36f69d298.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f1abb72cccf96e747ef3bcb36f69d298.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f1abb72cccf96e747ef3bcb36f69d298 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f1abb72cccf96e747ef3bcb36f69d298 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f1abb72cccf96e747ef3bcb36f69d298 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-exhibitor-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Trendline training<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Training both for teaching new employees and for coaching experienced ones.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Thanks to our mystery shopping work in <a href=\"https:\/\/trendline.ee\/testostud\/jaekett-kaubanduskeskus\/\">retail<\/a>, <a href=\"https:\/\/trendline.ee\/testostud\/hotelli-voi-spaa-testkulastused\/\">hotels<\/a>, finance and <a href=\"https:\/\/trendline.ee\/testostud\/teenindusaudit-kohvik-voi-restoran\/\">catering<\/a>, we know exactly where the focus belongs.<\/span><\/h4>\n<h4 style=\"text-align: left;\">We refresh Your people, involve them in brainstorming, train them, coach them, develop them!<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2880\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2880 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/5-tingimust-et-treeningkoolitus-poleks-uhekordne-fun\/\" title=\"5 TINGIMUST, ET KOOLITUS POLEKS \u00dcHEKORDNE fun!\"  class=\"ult_colorlink ult-responsive  vc_custom_1644355063876\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read the blog post: ``5 conditions so that training isn&#039;t a one-off bit of fun.`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read the blog post: ``5 conditions so that training isn't a one-off bit of fun.`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-13536 size-full aligncenter\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2021\/03\/icons8-Partly-Cloudy-Day-100.png?resize=100%2C100&#038;ssl=1\" alt=\"koolitused m\u00fc\u00fck teenindus Trendline\" width=\"100\" height=\"100\" \/><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">&#8220;T\u00f6\u00f6ta ja \u00f5pi!&#8221; (Work and Learn) training support<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendline is a <a href=\"https:\/\/www.tootukassa.ee\/et\/koolitajad\/186601\">training-card <strong>partner<\/strong><\/a> of the Estonian Unemployment Insurance Fund, <strong>T\u00f6\u00f6tukassa<\/strong>. <\/span><span style=\"color: #404040;\">Make use of these <a href=\"https:\/\/www.tootukassa.ee\/et\/toota-ja-opi\">opportunities<\/a>!<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7234\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7234 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/www.tootukassa.ee\/et\/koolitajad\/186601\"  class=\"ult_colorlink ult-responsive  vc_custom_1645607193978\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Explore the options \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Explore the options \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1596104051271{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Trendline training methods<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1596104669971{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a556d026ba98fdd08c7671b159562685.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a556d026ba98fdd08c7671b159562685.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a556d026ba98fdd08c7671b159562685 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a556d026ba98fdd08c7671b159562685 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a556d026ba98fdd08c7671b159562685 alignnone  vc_custom_1735984747947 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-networking-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-networking-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-group-networking-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">GROUP WORK<\/span><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Active involvement of every participant, discussion, dialogue.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ef89feae24059eb03386505177a2a339.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ef89feae24059eb03386505177a2a339.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ef89feae24059eb03386505177a2a339 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ef89feae24059eb03386505177a2a339 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ef89feae24059eb03386505177a2a339 alignnone  vc_custom_1735984743197 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-note-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"koolituste jaotusmaterjalid koolitused t\u00f6\u00f6vihik m\u00e4rkmed teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus m\u00fc\u00fck digikanalites juhtimiskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">HANDOUTS<\/span><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">A personal handout for every participant. On paper or in electronic form.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-48a0e245b11ac0b4893be054412cea82.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-48a0e245b11ac0b4893be054412cea82.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-48a0e245b11ac0b4893be054412cea82 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-48a0e245b11ac0b4893be054412cea82 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-48a0e245b11ac0b4893be054412cea82 alignnone  vc_custom_1735984738672 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-yoga-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-yoga-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-yoga-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">DRILLS<\/span><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We practice, practice, practice. We polish the weak spots we find.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0b9fcf3d7fb73a4555a0ad6ec129518c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0b9fcf3d7fb73a4555a0ad6ec129518c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0b9fcf3d7fb73a4555a0ad6ec129518c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0b9fcf3d7fb73a4555a0ad6ec129518c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0b9fcf3d7fb73a4555a0ad6ec129518c alignnone  vc_custom_1735984723390 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-laptop-play-video-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-laptop-play-video-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-laptop-play-video-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">TRAINING VIDEOS<\/span><\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Estonian-language <a href=\"https:\/\/trendline.ee\/teenindusstandardid\/oppevideod\/\">training videos of + and &#8211; situations<\/a>. Produced in-house by Trendline.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586714255564{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-bb8f3664b62ab22bb16453faf95e009d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-bb8f3664b62ab22bb16453faf95e009d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-bb8f3664b62ab22bb16453faf95e009d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-bb8f3664b62ab22bb16453faf95e009d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-bb8f3664b62ab22bb16453faf95e009d alignnone  vc_custom_1736081267321 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lighthouse-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lighthouse-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-lighthouse-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Training courses and programs<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1586731421172{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Thanks to our mystery shopping experience in retail, catering, hotels and banking, we know exactly which areas need development and which details of the service process are the hardest to put into practice. We tailor the training to Your company&#8217;s expectations and to the input gathered during preparation or mystery shopping.<br \/>\n<\/span><span style=\"color: #404040;\">We adapt the various training modules to Your needs and to Your field of business.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596120937353{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1617111471012{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: rgba(224,121,134,0.32) !important;*background-color: rgb(224,121,134) !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-663377fcca2499c3ef2307dc56084812.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-663377fcca2499c3ef2307dc56084812.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-663377fcca2499c3ef2307dc56084812 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-663377fcca2499c3ef2307dc56084812 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-663377fcca2499c3ef2307dc56084812 alignnone  vc_custom_1735984196120 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-reception-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-reception-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-reception-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CUSTOMER SERVICE TRAINING<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/teenindaja-ole-julgem\/\">Service training<\/a> strengthens the skills and attitudes of both <strong>new<\/strong> and<strong> experienced<\/strong> employees and helps them serve customers convincingly.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1448\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1448 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/suvetootaja-teeninduskoolitus\/\"  class=\"ult_colorlink ult-responsive  vc_custom_1676122307154\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About service training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About service training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397099806{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-117048633e41fca6a35190e193a6b186.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-117048633e41fca6a35190e193a6b186.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-117048633e41fca6a35190e193a6b186 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-117048633e41fca6a35190e193a6b186 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-117048633e41fca6a35190e193a6b186 alignnone  vc_custom_1735984181891 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-chat-on-laptop-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-chat-on-laptop-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-chat-on-laptop-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">SELLING IN ONLINE MEETINGS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The training teaches how to do sales work through online meetings. We analyze the possible attitudes and fears of both the salesperson and the customer<\/span><span style=\"color: #404040;\">. We practice.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-5387\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-5387 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/muugikoolitus-muuk-veebikohtumistel\/\" title=\"M\u00dc\u00dcK veebikohtumistel\"  class=\"ult_colorlink ult-responsive  vc_custom_1611571066271\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Selling in online meetings \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Selling in online meetings \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397105843{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-19b0119cb8af174d4afd8eda56b3136a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-19b0119cb8af174d4afd8eda56b3136a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-19b0119cb8af174d4afd8eda56b3136a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-19b0119cb8af174d4afd8eda56b3136a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-19b0119cb8af174d4afd8eda56b3136a alignnone  vc_custom_1735984190764 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-phone-bubble-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">TELEPHONE SALES<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The training teaches how to make an <\/span><span style=\"color: #404040;\">OUTGOING SALES CALL <\/span><span style=\"color: #404040;\">boldly and convincingly. We put together a realistic call plan and practice applying it on real calls.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4378\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4378 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/telefonimuugi-koolitus-veenev-telefonimuuk\/\" title=\"VEENEV telefonim\u00fc\u00fck\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283502761\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About telephone sales training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About telephone sales training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1596120944371{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397112682{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f600f762dbf356011252c280a1324db6.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f600f762dbf356011252c280a1324db6.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f600f762dbf356011252c280a1324db6 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f600f762dbf356011252c280a1324db6 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f600f762dbf356011252c280a1324db6 alignnone  vc_custom_1735984203079 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-profile-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-profile-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-head-profile-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CONDUCTING FEEDBACK CONVERSATIONS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We teach managers to give feedback thoughtfully and with a clear <a href=\"https:\/\/trendline.ee\/mida-teed-time-out-olukorras\/\">goal<\/a> in mind. The structure of a feedback conversation and how to build Your argument.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2766\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2766 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/juhtimiskoolitus-kala-ujub-pea-ees\/\" title=\"JUHTIMISKOOLITUS: &quot;Kala ujub pea ees!&quot;\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283510750\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About management training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About management training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397119865{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b4b45eb6d8b5af5d9422ed9b5c413981.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b4b45eb6d8b5af5d9422ed9b5c413981.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b4b45eb6d8b5af5d9422ed9b5c413981 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b4b45eb6d8b5af5d9422ed9b5c413981 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b4b45eb6d8b5af5d9422ed9b5c413981 alignnone  vc_custom_1735984209213 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fire-extinguisher-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fire-extinguisher-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-fire-extinguisher-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">PROBLEM SITUATIONS<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">In customer communication there is no way to avoid complaints, objections, differing interpretations or conflict situations. We map the <a href=\"https:\/\/trendline.ee\/koolitused\/probleemolukorrad\/\">problem situations<\/a> and deal with the causes.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8988\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8988 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/probleemolukorrad\/\" title=\"PROBLEEMOLUKORRAD kliendisuhtluses!\"  class=\"ult_colorlink ult-responsive  vc_custom_1626015257991\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"See the program \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">See the program \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397126293{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7114f00b22ba43132529233e3c27824a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7114f00b22ba43132529233e3c27824a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7114f00b22ba43132529233e3c27824a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7114f00b22ba43132529233e3c27824a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7114f00b22ba43132529233e3c27824a alignnone  vc_custom_1735984214064 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy-2.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100-copy-2.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-phone-bubble-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">TELEPHONE SERVICE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">The training teaches the calm handling of an <\/span><span style=\"color: #404040;\">INCOMING CALL <\/span><span style=\"color: #404040;\">and how to take <a href=\"https:\/\/trendline.ee\/teenindajat-on-vaja-kui-ta-loob-vaartust\/\">the initiative<\/a> and resolve calls competently depending on their topic. We practice with real calls.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1996\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1996 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/telefoniteenindus\/\" title=\"VEENEV telefoniteenindus\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283522640\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Telephone service training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Telephone service training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1604769601733{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397134404{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b4bdded42476b0420f4e594ef26475f8.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b4bdded42476b0420f4e594ef26475f8.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b4bdded42476b0420f4e594ef26475f8 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b4bdded42476b0420f4e594ef26475f8 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b4bdded42476b0420f4e594ef26475f8 alignnone  vc_custom_1735984987900 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-theatre-mask-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-theatre-mask-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-theatre-mask-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratab ei naerata naeratus Trendline Analytics\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">ATTITUDES<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">A training module for <a href=\"https:\/\/trendline.ee\/?p=3840\">customer service employees<\/a> and <a href=\"https:\/\/trendline.ee\/miks-muuja-ei-kysi-ostuotsust\/\">salespeople<\/a> alike. We learn to see and influence the factors that push both the employee and the customer &#8220;into the red&#8221;.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-5877\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-5877 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/oskused-ja-hoiakud-klienditeeninduses\/\" title=\"Hoiakud klienditeeninduses ja m\u00fc\u00fcgit\u00f6\u00f6s\"  class=\"ult_colorlink ult-responsive  vc_custom_1604768520107\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About attitude training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About attitude training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397140929{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9421224570154eb20b5964d2acd41e04.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9421224570154eb20b5964d2acd41e04.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9421224570154eb20b5964d2acd41e04 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9421224570154eb20b5964d2acd41e04 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9421224570154eb20b5964d2acd41e04 alignnone  vc_custom_1735985082977 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-commercial-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">SELLING MEDIA<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We train how to make the case for your product in a tightly competitive situation. We learn to position arguments both within the same media type and against other types.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7054\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7054 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/muugikoolitus-meedia-muumine\/\" title=\"Meedia m\u00fc\u00fcgi koolitus\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283538327\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read about the sales training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Read about the sales training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1596397147474{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3847624174b4b95f39dc58fe9e12baec.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3847624174b4b95f39dc58fe9e12baec.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3847624174b4b95f39dc58fe9e12baec .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3847624174b4b95f39dc58fe9e12baec .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3847624174b4b95f39dc58fe9e12baec alignnone  vc_custom_1735985126896 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-puzzle-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">TEAM COOPERATION<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Cooperating and simply working alongside each other are not the same thing. We learn to create synergy between different departments and colleagues. We grow appreciation for the different roles in the company.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9232\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9232 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/meeskonna-koostoo\/\" title=\"Meeskonnakoolitus\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283544560\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Team training content \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Team training content \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1621266879282{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1617110852549{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-994a8e7b78bc728a8847b636eb34ed24.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-994a8e7b78bc728a8847b636eb34ed24.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-994a8e7b78bc728a8847b636eb34ed24 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-994a8e7b78bc728a8847b636eb34ed24 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-994a8e7b78bc728a8847b636eb34ed24 alignnone  vc_custom_1735985258391 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-restaurant-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-restaurant-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-restaurant-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">RESTAURANT SERVICE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><a href=\"https:\/\/trendline.ee\/teenindaja-ole-julgem\/\">Service training<\/a> gives confidence in the situations that come up in restaurant and caf\u00e9 work. T<\/span><span style=\"color: #404040;\">he whole service process u<\/span><span style=\"color: #404040;\">nder the magnifying glass, with examples from the field.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4424\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4424 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus-administraatoritele\/\" title=\"ADMINISTRAATOR \u2013 maja s\u00fcda!\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283489152\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Service training info \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Service training info \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1604769635237{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b2f16df84712dab53a16067594f5c31b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b2f16df84712dab53a16067594f5c31b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b2f16df84712dab53a16067594f5c31b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b2f16df84712dab53a16067594f5c31b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b2f16df84712dab53a16067594f5c31b alignnone  vc_custom_1735985442791 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-add-credit-card-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-add-credit-card-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-add-credit-card-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">ADDITIONAL SALES TRAINING<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Aggressive upselling damages the customer relationship. A <a href=\"https:\/\/trendline.ee\/lisamuuk-on-edukas-kui-klient-saab-kasu\/\">customer-centered<\/a> approach, on the other hand, increases customer satisfaction and company turnover. We learn and practice how to do it.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-4898\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4898 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/lisamuuk\/\" title=\"LISAM\u00dc\u00dcK \u2013 mida ja kuidas?\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283496148\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About additional sales training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About additional sales training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1611571239740{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a20a1796c282658678e2fe08f52e16ee.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a20a1796c282658678e2fe08f52e16ee.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a20a1796c282658678e2fe08f52e16ee .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a20a1796c282658678e2fe08f52e16ee .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a20a1796c282658678e2fe08f52e16ee alignnone  vc_custom_1735985485201 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/07\/icons8-finland-map-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2020\/07\/icons8-finland-map-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-finland-map-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"soomekeelne teenindamine teenindus koolitused testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1735985507764{border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">CUSTOMER SERVICE IN FINNISH<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Valuable for customer service employees at both beginner and intermediate <a href=\"https:\/\/trendline.ee\/hea-teenindus-soomekeelsele-kliendile-miks\/\">Finnish<\/a> level. We master the standard Finnish phrases for service situations.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3716\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3716 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/soomekeelse-kliendi-teenindamine\/\" title=\"Soomekeelne teenindus\"  class=\"ult_colorlink ult-responsive  vc_custom_1596283530875\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Customer service in Finnish \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Customer service in Finnish \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1621266483505{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1621266955184{padding-top: 80px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Module by module:<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Look through the training programs broken down into specific training modules. If You wish, You can put together a combination of training sessions to match Your current goals. The list gives an approximate time needed to run each module.<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;VIEW MODULE BY MODULE&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fkoolitused%2Fmoodulid%2F|title:Trendline%20koolitusmoodulid&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1646322307855{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0ef030d0713adfb440be920ee4d90dde.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0ef030d0713adfb440be920ee4d90dde.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0ef030d0713adfb440be920ee4d90dde .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0ef030d0713adfb440be920ee4d90dde .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0ef030d0713adfb440be920ee4d90dde alignnone  vc_custom_1735985641528 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-flying-star-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kas klient naeratas Trendline\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">MAPPING THE CUSTOMER EXPERIENCE<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">A marketing consultation and round-table discussion giving an overview of the goals of <a href=\"https:\/\/trendline.ee\/koolitused\/kliendikogemuse-kaardistamise-juurutamine\/\">customer experience<\/a> mapping and of the different methods available.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6684\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6684 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/turunduskoolitus-kliendikogemuse-kaardistamise-juurutamine\/\" title=\"KONSULTATSIOON \/ KOOLITUS: Kliendikogemuse kaardistamise juurutamine\"  class=\"ult_colorlink ult-responsive  vc_custom_1676122011528\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Customer experience \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">Customer experience \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1676121722674{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f94a8dfb8a669b3680a151db6b8dce38.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f94a8dfb8a669b3680a151db6b8dce38.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f94a8dfb8a669b3680a151db6b8dce38 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f94a8dfb8a669b3680a151db6b8dce38 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f94a8dfb8a669b3680a151db6b8dce38 alignnone  vc_custom_1735985712416 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-spying-webapp-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-spying-webapp-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-spying-webapp-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">THE ABC OF DIGITAL SALES<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">This marketing and sales training gives entrepreneurs clear direction on how to improve the messages meant for their customers and how to reach them better, so that selling turns into buying.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8693\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8693 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/koolitused\/turunduskoolitus-muuk-ja-turundus-e-keskkonnas-klient-ei-ole-robot\/\" title=\"TURUNDUSKOOLITUS: M\u00fc\u00fck ja turundus e-keskkonnas\"  class=\"ult_colorlink ult-responsive  vc_custom_1621266739925\" style=\"float:left;font-weight:normal;color:#a3a3a3; \"  data-textcolor=\"#a3a3a3\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About the marketing training \u203a\" style=\"color:#a3a3a3;;;\" class=\"ult_btn10_span   \">About the marketing training \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1596120998869{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e7ac70e130619291e6e36d5fd0fcbe65.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e7ac70e130619291e6e36d5fd0fcbe65.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e7ac70e130619291e6e36d5fd0fcbe65 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e7ac70e130619291e6e36d5fd0fcbe65 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e7ac70e130619291e6e36d5fd0fcbe65 alignnone  vc_custom_1735986042973 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-pickup-point-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-pickup-point-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-pickup-point-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"testostud rakendamise kontroll m\u00f5\u00f5tmine hindamine juhtimiskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Checking implementation<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">If You wish, after the training we map how the learning is being applied, using <a href=\"\/?page_id=18\">mystery shopping<\/a>. We give <a href=\"https:\/\/trendline.ee\/testostuteenus-subjektiivne-vs-objektiivne\/\">objective<\/a> feedback on which topics and which specific points You can continue developing and supporting Your employees on yourself.<br \/>\n<\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">It is possible to test Your employees BY NAME, according to their work schedules.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-5348\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-5348 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/testostud\/\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"About mystery shopping \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">About mystery shopping \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-standardid-1\" data-id=\"477\" id=\"SR7_477_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1130\" data-key=\"1130\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-0\" class=\"sr7-layer\">(Rohelise Laine poolt teenindatavad kaubam\u00e4rgid on: SOS International, ERGO, Seesam, Gjensidige Baltic, PZU, Swedbank, DNB, LHV, Mercedes-Benz, Jeep, Lancia, Citro\u00ebn, Hyundai, KIA, Iizi jpt.)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-54\" class=\"sr7-layer\">Merilin K\u00e4rmas<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-55\" class=\"sr7-layer\">ROHELINE LAINE, juhtimiskeskuse juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-56\" class=\"sr7-layer\">\"Meie h\u00e4\u00e4l telefonis on meie ettev\u00f5tte ja tellijate n\u00e4gu ning Rohelise Laine soov on, et iga helistaja saaks parima teeninduse osaliseks.\u2028\nSelle saavutamiseks otsisime mooduseid, et t\u00f5sta veelgi oma kollektiivi v\u00f5imekust teenindada kliente parimal v\u00f5imalikul moel, unustamata sealjuures ka meeskonna sisekliima ja iga meeskonnaliikme motivatsiooni eest hoolitsemist! Selles k\u00f5iges on Trendline meile ulatanud oma abistava k\u00e4e ning vastavalt meie soovidele pannud kokku meeskonnakoolituse, mis on olnud viimse kui \u00fche osaleja arvates v\u00e4\u00e4rtust andev kogemus. Plaanime Trendline\u2019iga koost\u00f6\u00f6d hoida ning soovitame soojalt ka teistele just nendelt koolitusi tellida!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-663\" data-key=\"663\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-40\" class=\"sr7-layer\">\"Postimees Grupp kaasas Trendline mahukasse koolitusprojekti, mille raames toimusid praktilised treeningud kogu m\u00fc\u00fcgimeeskonnale (Eestis, L\u00e4tis ja Leedus).\nKoolitus andis osalejatele enesekindlust, professionaalseid oskusi ja motivatsiooni. Soovitame Trendline rahuliku s\u00fcdamega, sest teame, et nende lahendused aitavad kaasa tulemuste saavutamisele.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-42\" class=\"sr7-layer\">POSTIMEES GRUPP, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-757\" data-key=\"757\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-54\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-55\" class=\"sr7-layer\">RAMIRENT BALTIC, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-56\" class=\"sr7-layer\">\"Ramirent p\u00f5hitegevus on erinevate ehitus- ja t\u00f6\u00f6stusseadmete renditeenused, seet\u00f5ttu on meie jaoks oluline k\u00f5rge klienditeeninduse tase.  Alustasime klienditeeninduse- ja m\u00fc\u00fcgikoolituste l\u00e4biviimist juba ligi 20 aastat tagasi, \u00fchtlasi v\u00f5tsime kasutusele teenindusstandardi, ettev\u00f5tte taset kontrollime testostude l\u00e4biviimisega. Aja jooksul oleme teinud koost\u00f6\u00f6d erinevate partneritega ning kvaliteet on k\u00f5vasti k\u00f5ikunud. Trendline on pakkunud meile professionaalse ja kaasaegse l\u00e4henemise nii koolituste kui ka testostude l\u00e4biviimisel, julgen soovitada Trendline k\u00f5igile tulevastele klientidele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-609\" data-key=\"609\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-40\" class=\"sr7-layer\">\"Olen Trendline koolitaja Eero heatasemeliste koolitustega kokku puutunud erinevates ettev\u00f5tetes. Ericssoni aegadel ja tema poolt l\u00e4biviidud juhtimiskoolitustega j\u00e4id juhid v\u00e4ga rahule. Swedbank m\u00e4letab koolitusi koolitusfirmaga Trendline, kui viidi l\u00e4bi mitmekordset koost\u00f6\u00f6d telefonin\u00f5ustamise ja veenva kliendisuhtluse teemadel. Meie n\u00f5ustajad ja juhid j\u00e4id koolituse sisu ja kvaliteediga rahule.\nEero on pikaajalise kogemusega koolitaja, kes oma koolitustega kindlasti ettev\u00f5tetele lisav\u00e4\u00e4rtust pakub.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-41\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-42\" class=\"sr7-layer\">SWEDBANK, personalidirektor<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-778\" data-key=\"778\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-54\" class=\"sr7-layer\">Brit Peterson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-55\" class=\"sr7-layer\">RIMI, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-56\" class=\"sr7-layer\">\"Oleme Rimis keskendunud kliendile ja v\u00e4\u00e4rtust loovatele tegevustele, mis iga p\u00e4eva pisut lihtsamaks teevad. \nKlienditeenindusalaste oskuste arendamisel ning tunnustamisel on Trendline meile mitmek\u00fclgselt abiks. Koost\u00f6\u00f6s toetame klienditeenindajaid l\u00e4bim\u00f5eldult ja vajadusp\u00f5hiselt, et nad saaksid t\u00e4ita oma t\u00f6\u00f6\u00fclesandeid v\u00f5imalikult pingevabalt ja s\u00fcsteemselt. Nii saame iga p\u00e4evaga paremaks ja tunneme t\u00f6\u00f6st rohkem r\u00f5\u00f5mu ja rahulolu. Soovitame igati Trendline testostude, koolituste ja kliendik\u00fcsitluste teenuseid!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-806\" data-key=\"806\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-40\" class=\"sr7-layer\">\"S\u00fcdameapteegi eesm\u00e4rgiks on pakkuda parimat apteegiteenust Eestis. Trendline on meile sellel teel ideaalseks koost\u00f6\u00f6partneriks just oma professionaalse ning personaalse l\u00e4henemise t\u00f5ttu. Parajaks proovikiviks on osutunud apteekrite kui k\u00f5rgelt haritud spetsialistide veenmine testostude vajalikkuses. Koost\u00f6\u00f6s Trendlinega on meil see \u00f5nnestunud just pakutud kompleksse l\u00e4henemise t\u00f5ttu (testostud, koolitused, \u00f5ppevideod jm). Eriti tooksin v\u00e4lja koolitusp\u00e4evad, mille tagasiside on paljude erinevate koolituste seas olnud \u00fcks parimaid - kiitnud on nii v\u00e4rsked alustavad apteegijuhatajad kui ka juba kogenud kolleegid. Soovitan Trendline kui v\u00e4ga kliendikeskset ja professionaalset koost\u00f6\u00f6partnerit!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-41\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-42\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK, teenindusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1122\" data-key=\"1122\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-40\" class=\"sr7-layer\">\"Telia esinduses on kliendiga otsene suhtlus v\u00f5tmeks edukale m\u00fc\u00fcgile. Selleks, et meie m\u00fc\u00fcgikonsultandid saaksid pakkuda parimat teenindust ja aidata klientidel leida endale sobivaimad lahendused, on pidev koolitus ja areng h\u00e4davajalik.\n\nTrendline pakub meile t\u00e4iuslikku lahendust, mis v\u00f5imaldab meil:\n\nM\u00f5\u00f5ta m\u00fc\u00fcgikonsultantide oskusi ja teadmisi.\nJ\u00e4lgida iga t\u00f6\u00f6taja edusamme ning anda sihitud tagasisidet.\nAnal\u00fc\u00fcsida m\u00fc\u00fcgiprotsesse ja tuvastada arengupunkte.\nKoolitada t\u00f6\u00f6tajaid personaalselt, kasutades testostude tulemusi.\nTrendline\u2019i lihtne ja intuitiivne testostude kasutajaliides teeb selle t\u00f6\u00f6riista kasutamise meeldivaks ja t\u00f5husaks.\n\nOleme v\u00e4ga rahul, et leidsime lahenduse, mis aitab meil t\u00f5sta m\u00fc\u00fcgikonsultantide kompetentsi ja parandada klienditeenindust.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-41\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-42\" class=\"sr7-layer\">TELIA, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1126\" data-key=\"1126\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-54\" class=\"sr7-layer\">Airi L\u00e4\u00e4ne<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, toitlustusjht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-56\" class=\"sr7-layer\">\"Hedon Spa & Hotel soovib pakkuda oma k\u00fclalistele parimat teenindust ning nende ootusi \u00fcletada ka k\u00f5ige keerulisemates olukordades. Fine-dining restoranis Raimond peame oluliseks igat detaili, millest eriti k\u00f5rgel kohal on soe ja inimlik teenindus, et luua meeldej\u00e4\u00e4v restorani kogemus. Selle jaoks oleme v\u00e4lja t\u00f6\u00f6tanud teenindusstandardi, mida koost\u00f6\u00f6s Trendlinega ajas parendanud ning ajakohastanud. Trendline koolitused on olnud p\u00f5nevad ja silmi avardavad meie meeskonna jaoks ning koost\u00f6\u00f6 nendega on meeldiv ja personaalne.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-793\" data-key=\"793\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-54\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-55\" class=\"sr7-layer\">TELE2, personalijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-56\" class=\"sr7-layer\">\"Et saada parimaks on vajalik teadlik toimetamine ja pidev areng. Valime sellele teele kaaslaseks ainult parimad koost\u00f6\u00f6partnerid! Trendline-ga alustasime koost\u00f6\u00f6d 2020 a l\u00f5pus ja me oleme teinud v\u00e4ga \u00f5ige valiku! Trendline on koost\u00f6\u00f6partner, kes m\u00f5tleb aktiivselt kaasa, on paindliku ja positiivse suhtumisega. 2021 (ja 2022 ja 2023) tunnistati Tele2 telekommunikatsiooni valdkonnas parima teenindusega ettev\u00f5tteks, oleme selle \u00fcle \u00e4\u00e4retult uhked. Koost\u00f6\u00f6s Trendline-ga hoiame seda taset ja teeme oma arengus h\u00fcppeid, et olla veelgi paremad positiivsete emotsioonide loomises teenindusprotsessis. Nende testostude veebip\u00f5hine keskkond on v\u00e4ga lihtne ja kerge kasutada.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1147\" data-key=\"1147\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-40\" class=\"sr7-layer\">\"Kasutame Trendline\u2019i klienditagasiside ja testostu teenuseid Apollo Kino meeskonna teenindusanal\u00fc\u00fcsi ja arenduse toetamiseks. Trendline\u2019i teenused v\u00f5imaldavad meil j\u00f5uda kinok\u00fclastajateni kogu Baltikumis ja saada v\u00e4\u00e4rtuslikku sisendit.\n\nKliendil on lihtne j\u00e4tta tagasiside nii seansi j\u00e4rel telefoni teavituse kaudu kui ka QR-koodi abil kohapeal. Kinodele pakub platvorm mugava ja selge \u00fclevaate k\u00fclastajakogemuse hetkeseisust.\n\nHindame v\u00e4ga Trendline\u2019i kiiret reageerimist ja valmisolekut arutada teenindusteemasid s\u00fcvitsi. Koost\u00f6\u00f6 Trendline\u2019iga ei piirdu pelgalt andmete kogumisega \u2013 nad on meile sisuline partner teeninduse arendamisel. Nende professionaalsus ja paindlikkus teevad igap\u00e4evase koost\u00f6\u00f6 sujuvaks ja tulemuslikuks.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-41\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-42\" class=\"sr7-layer\">APOLLO KINO, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-821\" data-key=\"821\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-54\" class=\"sr7-layer\">Romet Rahnu<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, m\u00fc\u00fcgiosakonna juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-56\" class=\"sr7-layer\">\"Hedon spaahotellis soovime alati oma k\u00fclalistele pakkuda parimat klienditeenindust ja rahulolu. Trendline annab meile kaasaegsed t\u00f6\u00f6riistad, mis v\u00f5imaldavad suurep\u00e4raselt j\u00e4lgida teenindusprotsesse ja saada m\u00f5\u00f5detud tulemusi. Trendline\u2019i personaalne ja professionaalne l\u00e4henemine on just need p\u00f5hjused, miks oleme nendega pikalt koost\u00f6\u00f6d teinud.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-606\" data-key=\"606\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-55\" class=\"sr7-layer\">TALLINK HOTELS, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-56\" class=\"sr7-layer\">\"Meie hotellides algas testostude koost\u00f6\u00f6 Trendline\u2019iga 2018 aasta kevadel, millele j\u00e4rgnesid \u00e4\u00e4rmiselt professionaalsed ja \u2028praktilised koolitused. Trendline on kindel valik saamaks usaldusv\u00e4\u00e4rselt m\u00f5\u00f5detud tulemusi. \u2028Tallink Hotels soovitab julgelt kasutada Trendline oskusi ja teadmisi teeninduskvaliteedi t\u00f5stmiseks.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-607\" data-key=\"607\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-35\" class=\"sr7-layer\">\"Koost\u00f6\u00f6 Trendline-ga on kestnud pikki h\u00e4id aastaid.\nTrendline on t\u00e4na \u00fcks tugevamaid ja paremaid v\u00f5imalusi turul oma klienditeeninduse taseme monitoorimiseks. Julgen igati soovitada kasutada Trendline poolt pakutavaid lahendusi!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-37\" class=\"sr7-layer\">TERVIS SPAA GRUPP, juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-611\" data-key=\"611\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-35\" class=\"sr7-layer\">\"Oleme Trendline'ga teinud koost\u00f6\u00f6d p\u00e4ris mitmel korral. Eriti tooks v\u00e4lja nende v\u00f5imekust koostada koolitusi, mis konkreetse maja spetsiifikaga t\u00e4pselt kokku l\u00e4hevad. Oskavad koolitada nii v\u00e4rskeid alustajaid kui juba staazikaid m\u00fc\u00fcgiinimesi. Ja k\u00f5ige selle proffessionaalsuse k\u00f5rval meeldiv ja s\u00f5bralik olek. Soovitan kindlalt!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-36\" class=\"sr7-layer\">Sven-Erik Volberg<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-37\" class=\"sr7-layer\">VILLA AMMENDE, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-612\" data-key=\"612\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-55\" class=\"sr7-layer\">BOCUSE D\u2019OR EESTI, president<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-56\" class=\"sr7-layer\">\"Minu hinnangul algab tipptasemel teenindus kontseptsiooni fikseerimisest ja sealt edasi peab pidevalt panustama, et see ei j\u00e4\u00e4ks pelgalt paberile. Gloria t\u00f6\u00f6tab t\u00e4naseni Trendline loodud ja juurutatud teenindusstandarditega. Soovitan julgelt!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-764\" data-key=\"764\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-54\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-55\" class=\"sr7-layer\">SPICE & SPICE HOME, turundusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-56\" class=\"sr7-layer\">\"Spice ja Spice Home kaubanduskeskuste t\u00e4htis prioriteet on heatasemeline klienditeenindus. T\u00f6\u00f6tame koos \u00fc\u00fcrnikega selle saavutamise nimel. Trendline roll objektiivse ja teenindusprotsessi p\u00f5hise testostuteenuse pakkumisel on t\u00e4htis. Oleme koost\u00f6\u00f6ga v\u00e4ga rahul. Soovitame Trendline testostuteenust eriti t\u00e4nu selle interaktiivse kasutajaliidese ja nende kliendikeskse l\u00e4henemise t\u00f5ttu.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-608\" data-key=\"608\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-48\" class=\"sr7-layer\">VIRU KESKUS, turundus \u2013 ja kommunikatsioonidirektor (nov 2008 \u2013 jaan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-50\" class=\"sr7-layer\">\"Trendline eristub oma konkurentidest \u00fclima p\u00f5hjalikkuse ja innukuse poolest ning valmiduselt olemasolevaid lahendusi kliendi vajadustega vastavusse viia. Tahe valdkonda sisuliselt parendada ja v\u00e4simatu t\u00f6\u00f6 selle nimel n\u00e4ivad ehk seda kirjeldades elementaarsed, ent kui Trendline\u2019iga koost\u00f6\u00f6d tegema asute, m\u00e4rkate olulist erinevust. Soovitan koost\u00f6\u00f6d Trendline\u2019ga ning ootan huviga, milliseid k\u00f5rgusi Eero Palmi juhtimisel j\u00e4rgmisena vallutama asutakse.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-610\" data-key=\"610\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-45\" class=\"sr7-layer\">PetCity, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-46\" class=\"sr7-layer\">\"Otsisime koost\u00f6\u00f6partnerit Baltikumis, kes suudaks pakkuda samav\u00e4\u00e4rset kvaliteetset teenust k\u00f5igis kolmes riigis. Trendline poolt pakutav programm on v\u00e4ga hea ja \u00fclevaatlik, samas lihtne ja kasutatav k\u00f5ikidele t\u00f6\u00f6tajatele. Oleme saanud parema \u00fclevaate oma teeninduse tasemest. Soovitan kindlasti ka teistele teenindusettev\u00f5tetele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-613\" data-key=\"613\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-48\" class=\"sr7-layer\">SPORTLAND, jaem\u00fc\u00fcgijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-50\" class=\"sr7-layer\">\"Sportlandis on klienditeenindus alati olnud \u00fcks olulisimatest alustaladest, sest suurep\u00e4rane teenindus on lahutamatu osa br\u00e4ndi identiteedist. Trendline on ennast t\u00f5estanud kui t\u00f5hus ja usaldusv\u00e4\u00e4rne partner kes ei ole pelgalt passiivne teenuseosutaja, vaid aktiivne kaasar\u00e4\u00e4kija, kes aitab tuvastada kitsaskohti ja pakkuda v\u00e4lja parendusi. \u00dcheks suureks eeliseks on Trendline'i v\u00f5ime pakkuda teeninduse taseme j\u00e4lgimist nii testostude kui ka siseauditite abil. Trendline'i poolt pakutav QR koodide p\u00f5hine klienditagasiside lahendus on samuti meie jaoks v\u00e4ga v\u00e4\u00e4rtuslik t\u00f6\u00f6riist, mis v\u00f5imaldab saada otsest ja kohest tagasisidet. Nende pakutavad t\u00f6\u00f6riistad ja teenused on aidanud Sportlandil hoida oma klienditeeninduse standardeid k\u00f5rgel ning olla pidevas arengus.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-614\" data-key=\"614\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-48\" class=\"sr7-layer\">RAKVERE P\u00d5HJAKESKUS, juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-49\" class=\"sr7-layer\">Tiiu Onga<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-50\" class=\"sr7-layer\">\"Uudis Trendline\u2019i pakutavast teenusest m\u00f5\u00f5ta kaubanduskeskuse kaupluste teenindustaset kontseptsioonip\u00f5hiselt j\u00f5udis meieni 2019. aasta s\u00fcgisel.\nAlanud koost\u00f6\u00f6 on olnud professionaalne ning protsess nauditavalt kiire ja tulemuslik.\nV\u00e4\u00e4rtustame \u00fchise eesm\u00e4rgi t\u00e4itmisse panustavat partnerit ja julgustame j\u00e4rele proovima!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide 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].fn();\n\t\t\t\t<\/script>\n<span id=\"creative-link-wrap-5409\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-5409 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/referents\/\" title=\"Referents\"  class=\"ult_colorlink ult-responsive  vc_custom_1722627481535\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read the feedback comments and reasoning here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read the feedback comments and reasoning here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7b57f412a02ab36331bebf16865ab815.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7b57f412a02ab36331bebf16865ab815.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7b57f412a02ab36331bebf16865ab815 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7b57f412a02ab36331bebf16865ab815 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7b57f412a02ab36331bebf16865ab815 alignnone  vc_custom_1735985853392 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-diploma-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-diploma-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/icons8-diploma-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We know how!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Clients satisfied with Trendline <strong>training<\/strong> in recent years:<br \/>\n<\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">If, Rudus, Compensa, Apollo Kauplused, Telia, <a href=\"https:\/\/www.puhastusimport.ee\">Puhastusimport<\/a>, Cramo, <a href=\"https:\/\/esto.eu\/ee\/article\/upselling-in-the-digital-age-integrating-estos-payment-solutions-for-higher-sales?lang=et\">Esto AS<\/a>, PZU Kindlustus, <a href=\"https:\/\/www.sudameapteek.ee\/\">S\u00fcdameapteek<\/a>, Apollo Kino, <\/span><span style=\"color: #404040;\">Hedon Spa, Ramirent, <a href=\"https:\/\/taltech.ee\/kursus\/35464\">TalTech<\/a>, Rimi, <a href=\"https:\/\/www.postimees.ee\">Postimees<\/a> Grupp,\u00a0<a href=\"https:\/\/www.ericsson.com\/en\/about-us\/company-facts\/ericsson-worldwide\/estonia\">Ericsson Eesti<\/a>, <a href=\"https:\/\/www.tallink.ee\">Tallink Grupp<\/a>, <a href=\"https:\/\/spa.ee\">Tervis<\/a> Spaa Grupp, <a href=\"http:\/\/aqvahotels.ee\">AQVA<\/a> Spaa, <a href=\"https:\/\/www.home4you.ee\">Home 4 You<\/a>, Sportland, <a href=\"https:\/\/prooptika.ee\">Pro Optika<\/a>, GO Spaa, Daily,\u00a0<a href=\"https:\/\/swedbank.ee\/private\">Swedbank<\/a> and others.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1596128660218{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586254065480{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d7078b081538403e1e0c13b47dd557aa.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d7078b081538403e1e0c13b47dd557aa.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d7078b081538403e1e0c13b47dd557aa .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d7078b081538403e1e0c13b47dd557aa .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d7078b081538403e1e0c13b47dd557aa alignnone  vc_custom_1735985882155 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sunny-side-up-eggs-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sunny-side-up-eggs-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-sunny-side-up-eggs-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Read the Trendline blog!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Opinion pieces and<br \/>\n<a href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\">analytical articles<\/a> that nicely unpack our<br \/>\n<a href=\"https:\/\/trendline.ee\/testost-keskustes-miks-ja-kuidas\/\">vision<\/a>, what makes us different and our <a href=\"https:\/\/trendline.ee\/premeeri-panust-mitte-tulemust\/\">priorities<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-8919\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8919 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/blogi\/\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"See the articles \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">See the articles \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.blog-shortcode.blog-masonry-shortcode-id-defc1c19b3a28999a58a21b39863bc90.dividers-on.classic-layout-list article {\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-defc1c19b3a28999a58a21b39863bc90.dividers-on.classic-layout-list article:first-of-type {\n  margin-top: 0;\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-defc1c19b3a28999a58a21b39863bc90.classic-layout-list.mode-list .post-entry-content {\n  width: calc(100% - );\n}\n.blog-shortcode.blog-masonry-shortcode-id-defc1c19b3a28999a58a21b39863bc90.classic-layout-list.mode-list .no-img .post-entry-content {\n  width: 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><div class=\"visible wf-cell iso-item\" data-post-id=\"22060\" data-date=\"2023-12-08T21:05:43+03:00\" data-name=\"Good service doesn&#039;t happen when you collect information in a drawer!\"><article class=\"post project-odd visible post-22060 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-mystery-shopping category-top-2-en category-127 category-138 category-63 category-126\" data-name=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" data-date=\"2023-12-08T21:05:43+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/toitlustus-testost.png 1021w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"hea teenindus kaaluj\u00e4lgimine testostud testk\u00fclastused cx mystery shopping teeninduse parandamine\" title=\"toitlustus-testost\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" title=\"Good service doesn&#8217;t happen when you collect information in a drawer!\" rel=\"bookmark\">Good service doesn&#8217;t happen when you collect information in a drawer!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Measuring a blood pressure in itself does not improve health! If the result shows that health is out of order, then measuring again and again, even 20 times, will not&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/good-service-doesnt-happen-when-you-collect-information-in-a-drawer\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Good service doesn&#8217;t happen when you collect information in a drawer!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20158\" data-date=\"2022-12-05T12:39:35+03:00\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\"><article class=\"post project-odd visible post-20158 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-127 category-138 category-57 category-63\" data-name=\"Providing feedback based on Mystery Shopping. How to improve it?\" data-date=\"2022-12-05T12:39:35+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20511&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-768x511.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kuidas-anda-tagasisidet-1152x767.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 511\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"tagasiside andmine juhtimine tagasisidestamine vestlus testostud p\u00f5hjal Trendline Analytics internal audit siseaudit\" title=\"Kuidas anda tagasisidet\" width=\"768\" height=\"511\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" title=\"Providing feedback based on Mystery Shopping. How to improve it?\" rel=\"bookmark\">Providing feedback based on Mystery Shopping. How to improve it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Feedback based on Mystery Shopping can either lift an employee up or bring them down. Imagine if a family doctor gave a patient their blood test results and said, &#8220;Well,&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/providing-feedback-based-on-mystery-shopping-how-to-improve-it\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Providing feedback based on Mystery Shopping. How to improve it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20175\" data-date=\"2022-06-25T22:48:16+03:00\" data-name=\"Sales Effectiveness Index - a number that shows the effort level of sales staff!\"><article class=\"post project-odd visible post-20175 type-post status-publish format-standard has-post-thumbnail hentry category-juhtimine-en category-management category-mystery-shopping category-138 category-57 category-63\" data-name=\"Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\" data-date=\"2022-06-25T22:48:16+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20451&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-768x451.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-768x451.jpeg 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2022\/06\/pexels-photo-67184-1152x677.jpeg 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 451\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"Trendline Analytics M\u00fc\u00fcgisuhtluse Efektiivsuse Indeks n\u00e4idis Sales Effectiveness Index\" title=\"pexels-photo-67184\" width=\"768\" height=\"451\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" title=\"Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\" rel=\"bookmark\">Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>A 4-component index that shows the effectiveness of a company&#8217;s sales communication. The Sales Effectiveness Index (SEI) visually demonstrates how efficiently a company&#8217;s customer base is utilized. SEI shows the&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/sales-effectiveness-index\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Sales Effectiveness Index &#8211; a number that shows the effort level of sales staff!\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><div class=\"visible wf-cell iso-item\" data-post-id=\"20071\" data-date=\"2022-02-02T17:15:10+03:00\" data-name=\"Net Promoter Score [NPS]\u00a0- what it is and how to use it?\"><article class=\"post project-odd visible post-20071 type-post status-publish format-standard has-post-thumbnail hentry category-home-page category-juhtimine-en category-management category-mystery-shopping category-top-2-en category-127 category-138 category-57 category-63 category-126\" data-name=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" data-date=\"2022-02-02T17:15:10+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20324&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-768x324.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics-1152x486.png 1152w\" loading=\"eager\" style=\"--ratio: 768 \/ 324\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics net promoter score NPS soovitusindeks Klient\u0173 rekomendavimo indeksas\" title=\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics NPS\" width=\"768\" height=\"324\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" title=\"Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\" rel=\"bookmark\">Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>NPS calculation has devised more than 20 years ago in the United States by Frederick F. Reichheld. With what goal? How the calculation works? Why and how to use it?&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/en\/net-promoter-score-what-it-is-and-for-what\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Net Promoter Score [NPS]\u00a0&#8211; what it is and how to use it?\">Read the article<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1596128660218{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1621266483505{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1621266955184{padding-top: 80px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6dd357c2d3ae3eaab9ad09e98b1fea0a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6dd357c2d3ae3eaab9ad09e98b1fea0a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6dd357c2d3ae3eaab9ad09e98b1fea0a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6dd357c2d3ae3eaab9ad09e98b1fea0a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6dd357c2d3ae3eaab9ad09e98b1fea0a alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:500px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-radio-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-radio-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-radio-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"podcastid raadio intervjuud testostud kliendikogemus kliendi teekond cx\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1646322307855{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u00c4rip\u00e4eva Raadio, &#8220;Teeninduse teejuht&#8221; (The Service Guide).<\/span><\/span><\/h3>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">In the opening episode of the new series, an enjoyable, solution-oriented 45-minute discussion on the current state of service in Estonia.<br \/>\n<strong>Eero Palm<\/strong>, head of the mystery shopping and training company Trendline, and <strong>Aare Uusj\u00e4rv<\/strong>, Sales and Service Manager at Tele2 Estonia. The conversation was guided by <strong>Mai Kroonm\u00e4e<\/strong>.<\/span><\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-e2d3d51f00d010b532affa531f217098.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-e2d3d51f00d010b532affa531f217098.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-e2d3d51f00d010b532affa531f217098 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-e2d3d51f00d010b532affa531f217098 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-e2d3d51f00d010b532affa531f217098 alignleft  vc_custom_1734650816685 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20500%20333&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Aripaeva-Raadio-Teeninduse-teejuht-avasaade-Eero-Palm-ja-Aare-Uusjarv-1-500x333.jpeg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Aripaeva-Raadio-Teeninduse-teejuht-avasaade-Eero-Palm-ja-Aare-Uusjarv-1-500x333.jpeg 500w, https:\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Aripaeva-Raadio-Teeninduse-teejuht-avasaade-Eero-Palm-ja-Aare-Uusjarv-1-1000x666.jpeg 1000w\" loading=\"eager\" sizes=\"(max-width: 500px) 100vw, 500px\" width=\"500\" height=\"333\"  data-dt-location=\"https:\/\/trendline.ee\/en\/koolitused\/aripaeva-raadio-teeninduse-teejuht-avasaade-eero-palm-ja-aare-uusjarv\/\" style=\"--ratio: 500 \/ 333;\" alt=\"\u00c4rip\u00e4eva Raadio Teeninduse teejuht avasaade Eero Palm ja Aare Uusj\u00e4rv testostud\" \/><\/div><\/div><\/div>[vc_btn title=&#8221;LISTEN TO THE EPISODE HERE \u203a&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;sm&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fas fa-microphone&#8221; css=&#8221;&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.aripaev.ee%2Fraadio%2Fepisood%2Fteeninduseksperdid-koolitamine-on-kui-puha-lehm-see-eelarve-jaagu-karpimata%3Ffbclid%3DIwAR14mIxO4hbSOLzgJso46a_osqVgVo3xmCm_g0y28ngwpethPIgcUFklNl0&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1722629265572{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u00c4rip\u00e4eva Raadio, &#8220;Teeninduse teejuht&#8221;: &#8220;<strong>Map the customer journey to make the work easier and the turnover bigger!<\/strong>&#8220;<\/span><\/span><\/h4>\n<h5 style=\"text-align: left;\"><span style=\"color: #404040;\">An excellent experience-based discussion by service designer <strong>Mari Arnover<\/strong> and Tele2 Estonia sales trainer <strong>Veiko Reimand<\/strong> on mapping the customer journey. Topics covered: Why is it worth mapping the customer journey? Which methods should be used to measure it? How should the collected information be used? What is the role of managers in sustaining a good customer experience?<\/span><\/h5>\n<p><a href=\"https:\/\/www.aripaev.ee\/raadio\/episood\/150724-teeninduse-teejuht\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-21654 \" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/08\/Teeninduse-teejuht-aripaeva-raadio-Trendline-Analytics-Eero-Palm-klienditeekonna-kaardistamine-ja-mootmine.png?resize=375%2C210&#038;ssl=1\" alt=\"\" width=\"375\" height=\"210\" srcset=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/08\/Teeninduse-teejuht-aripaeva-raadio-Trendline-Analytics-Eero-Palm-klienditeekonna-kaardistamine-ja-mootmine.png?w=756&amp;ssl=1 756w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/08\/Teeninduse-teejuht-aripaeva-raadio-Trendline-Analytics-Eero-Palm-klienditeekonna-kaardistamine-ja-mootmine.png?resize=300%2C168&amp;ssl=1 300w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/a>[\/vc_column_text]<span id=\"creative-link-wrap-9340\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9340 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/www.aripaev.ee\/raadio\/episood\/150724-teeninduse-teejuht\" title=\"Kuula \u00c4rip\u00e4eva Raadio saadet\"  class=\"ult_colorlink ult-responsive \" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Listen to the episode here \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Listen to the episode here \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;30&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1733309444831{margin-left: 25px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Aet Kiisla (University of Tartu Narva College) podcast &#8220;\u00dcks asi viib teiseni&#8221;.<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\" wp-image-22288 alignleft\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?resize=432%2C167&#038;ssl=1\" alt=\"\" width=\"432\" height=\"167\" srcset=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?resize=1024%2C396&amp;ssl=1 1024w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?resize=300%2C116&amp;ssl=1 300w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?resize=768%2C297&amp;ssl=1 768w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?resize=1536%2C594&amp;ssl=1 1536w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2024\/12\/Screenshot-2024-12-04-at-12.46.45.png?w=1912&amp;ssl=1 1912w\" sizes=\"auto, (max-width: 432px) 100vw, 432px\" \/>An enjoyable discussion with a 20+ year old company that keeps getting stronger through accumulated experience and by responding to customers&#8217; evolving needs.<br \/>\nThe guest is <strong>Eero Palm<\/strong>, head of the mystery shopping and training company <strong>Trendline<\/strong>.<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;LISTEN TO THE EPISODE HERE \u203a&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;sm&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fas fa-microphone&#8221; css=&#8221;.vc_custom_1737671680196{margin-left: 25px !important;}&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fsoundcloud.com%2Faet-kiisla%2Fideede-areng-eero-palm%3Futm_source%3Dclipboard%26utm_medium%3Dtext%26utm_campaign%3Dsocial_sharing&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1596128660218{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6026d12f10391ed0853e1c822aa364a6.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6026d12f10391ed0853e1c822aa364a6.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6026d12f10391ed0853e1c822aa364a6 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6026d12f10391ed0853e1c822aa364a6 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6026d12f10391ed0853e1c822aa364a6 alignnone  vc_custom_1736081014262 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We would be glad to introduce the content and format of our services, either at Your office or in an online meeting.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"12\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/30243#wpcf7-f12-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\" data-gtm4wp-form-name=\"Kontaktivorm\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Teie nimi\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Ettev\u00f5te\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-post\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Valige teema v\u00f5i teemad\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Testostud\" \/><span class=\"wpcf7-list-item-label\">Testostud<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Koolitused\" \/><span class=\"wpcf7-list-item-label\">Koolitused<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Siseaudit\" \/><span class=\"wpcf7-list-item-label\">Siseaudit<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Teenindusstandardid\" \/><span class=\"wpcf7-list-item-label\">Teenindusstandardid<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Kliendik\u00fcsitlused (CX)\" \/><span class=\"wpcf7-list-item-label\">Kliendik\u00fcsitlused (CX)<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"T\u00f6\u00f6tajate rahulolu uuringud (EX)\" \/><span class=\"wpcf7-list-item-label\">T\u00f6\u00f6tajate rahulolu uuringud (EX)<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"\u00d5ppevideod\" \/><span class=\"wpcf7-list-item-label\">\u00d5ppevideod<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Soovin videokohtumist\" \/><span class=\"wpcf7-list-item-label\">Soovin videokohtumist<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"Muu teema ...\" \/><span class=\"wpcf7-list-item-label\">Muu teema ...<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Kommentaar (soovi korral)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SAADA\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"123\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1778508634482{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">WE&#8217;RE SMILING<\/span>\u239fWe invite You to take part in a positive and instructive initiative<\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-af35f203025e18545936fe602dd15b19.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-af35f203025e18545936fe602dd15b19.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-af35f203025e18545936fe602dd15b19 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-af35f203025e18545936fe602dd15b19 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-af35f203025e18545936fe602dd15b19 alignnone  vc_custom_1778503235326 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><a href=\"https:\/\/trendline.ee\/meie-naeratame\/\" class=\" layzr-bg rollover\" style=\"\" aria-label=\"Image\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202560%20504&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png 2560w\" loading=\"eager\" style=\"--ratio: 2560 \/ 504\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"2560\" height=\"504\"  data-dt-location=\"https:\/\/trendline.ee\/en\/avaleht\/meie-naeratame-naerata-sina-ka-_-algatuse-eesmark\/\" alt=\"#meienaeratame Trendline\" \/><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-87d02bf4d4dac52d917981e30e52716d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-87d02bf4d4dac52d917981e30e52716d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-87d02bf4d4dac52d917981e30e52716d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-87d02bf4d4dac52d917981e30e52716d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-87d02bf4d4dac52d917981e30e52716d alignright zoomInLeft animate-element  vc_custom_1767360254127 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%2090%2090&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/lilla_meie-naeratame_trendline-analytics-4-90x90.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/lilla_meie-naeratame_trendline-analytics-4-90x90.png 90w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/lilla_meie-naeratame_trendline-analytics-4-180x180.png 180w\" loading=\"eager\" sizes=\"(max-width: 90px) 100vw, 90px\" width=\"90\" height=\"90\"  data-dt-location=\"https:\/\/trendline.ee\/en\/meie-naeratame-info-juhatusele\/lilla_meie-naeratame_trendline-analytics-4\/\" style=\"--ratio: 90 \/ 90;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750861379568{margin-top: -10px !important;}&#8221;]<span id=\"creative-link-wrap-3297\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3297 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/aitah-et-naeratasid\/\" title=\"Ait\u00e4h, et naeratasid!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1778508622587\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Read about the Trendline initiative: ``We&#039;re Smiling!`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Read about the Trendline initiative: ``We're Smiling!`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1586731421172{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] Trendline since 2002 Experience comes from doing! Trendline, a training and mystery shopping company, has operated steadily and successfully for more than 25 years. We would be delighted to put that experience to work for You. 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