{"id":3556,"date":"2017-12-25T22:58:12","date_gmt":"2017-12-25T19:58:12","guid":{"rendered":"https:\/\/trendline.ee\/?page_id=3556\/"},"modified":"2021-01-02T22:17:48","modified_gmt":"2021-01-02T19:17:48","slug":"service-evaluation-for-hotels","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/service-evaluation-for-hotels\/","title":{"rendered":"for HOTELS"},"content":{"rendered":"

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Service Evaluation for HOTEL and SPA!<\/span><\/h1>\n

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What do we do?<\/span><\/span><\/h2>\n

With our Service Evaluation visits we map the level of Your entire service process from the first phone call inquiry to checking out from the hotel.<\/span><\/h4>\n

As our mystery shoppers we use experienced and well-trained native speakers in different countries.
\n<\/span><\/h4>\n

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What are the benefits of Service Evaluation?<\/span><\/span><\/h2>\n

Service Evaluation or Mystery Shopping surveys quickly and simply display the weak points in Your service and sales process and show You the points that need some work.<\/span><\/h4>\n

We give objective tools to department managers that can be used to further develop their employees. Test results offer an opportunity to reward the best employees based on their efforts<\/span>.<\/span><\/h4>\n

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Experience<\/span><\/span><\/h2>\n

We have trained, surveyed and consulted with a number of hotels.<\/span><\/h4>\n

Some of our satisfied customers:
\nHedon Spaa, Tervis Spaa Grupp, Tallink Hotels Grupp, AQVA Spaa, GO Spaa, Radisson BLU, Swiss\u00f4tel Tallinn, Palace Hotel, Savoy Boutique Hotel, Ammende Villa jt.<\/span><\/h4>\n

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Department based Service Evaluation
\n<\/span><\/span><\/h2>\n

We evaluate the service based on the departments and service situations that You have chosen, for example:<\/span><\/h4>\n

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SALES<\/span><\/h3>\n

sales call
\nbooking email
\n<\/span><\/h4>\n


\nRECEPTION<\/span><\/h3>\n

check-in
\nconcierge
\ncheck-out<\/span><\/h4>\n

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CATERING<\/span><\/h3>\n

restaurant
\ncaf\u00e9
\nlobby bar
\npool bar
\nbreakfast
\nroom delivery
\n<\/span><\/h4>\n

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SPA<\/span><\/h3>\n

spa admin
\nspa treatments
\nspa\/pool reception
\n<\/span><\/h4>\n


\nHOUSEKEEPING
\n<\/span><\/h3>\n

room service
\n<\/span>cleaning
\n<\/span><\/h4>\n

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How are we unique?<\/span><\/span><\/h2>\n

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FOCUSED MEASURING
\n<\/span><\/span>SYSTEM
\n<\/span><\/span><\/h4>\n

Thanks to 18 years of consulting and training experience our Mystery Shopping<\/a> and Service Evaluation visits are objective and realistic.
\n<\/span><\/h4>\n

As part of the preparation work, we create custom questionnaires based on the service- and sales process of Your company.
\n<\/span><\/h4>\n

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MOTIVATED
\nTEST CUSTOMERS
\n<\/span><\/span><\/h4>\n

We only use experienced mystery customers
\nthat have been specially trained by us.<\/span><\/h4>\n

We prefer to use less* individual, yet competent shoppers as this allows them to gain more experience to follow the necessary scenarios.<\/span><\/h4>\n

*Of course the minimum amount of shoppers we use is determined by the nature of each specific job and the total amount of test visits.<\/span><\/p>\n

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INTERACTIVE
\nPLATFORM<\/span><\/span><\/h4>\n

We have and will continue
\nto develop our proprietary
\nMystery Shopping platform
\naccording to the needs of
\nour customers.
\n<\/span><\/h4>\n

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Preparation work
\n<\/span><\/span><\/h2>\n

Before starting with Service Evaluation, we make sure of Your expectations from Your departments and workers.<\/span><\/h4>\n

Your house, Your rules.
\n<\/span><\/h4>\n

During the preparation period we produce objective questionnaires to measure Your companys different departments according to the actual servce template.<\/span><\/h4>\n

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