{"id":9948,"date":"2017-12-25T01:44:43","date_gmt":"2017-12-24T22:44:43","guid":{"rendered":"https:\/\/trendline.ee\/kasutajaliides\/"},"modified":"2026-02-16T17:01:14","modified_gmt":"2026-02-16T14:01:14","slug":"platform","status":"publish","type":"page","link":"https:\/\/trendline.ee\/en\/platform\/","title":{"rendered":"Mystery Shopping and CX Platform and Software by Trendline"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Mystery Shopping Platform and Internal Audit Software by Trendline<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586267379647{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0f6d435bb9c68353d2b0291bbb98da25.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0f6d435bb9c68353d2b0291bbb98da25.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0f6d435bb9c68353d2b0291bbb98da25 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0f6d435bb9c68353d2b0291bbb98da25 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0f6d435bb9c68353d2b0291bbb98da25 alignnone  vc_custom_1736009360209 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-with-brain-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-head-with-brain-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-head-with-brain-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"interaktiivne anal\u00fc\u00fcs kasutajaliides platform kliendikogemuse kaardistamine CX\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Mystery Shopping Platform<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">In our Platform every customer can assigne what aspects to measure and what aspects of service and sales process to analyze.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">External and <a href=\"https:\/\/trendline.ee\/en\/satisfaction-surveys\/\">internal audit<\/a> on the same dashboard.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586267379647{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-59c1b513c1cce45df3e0374331870b9a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-59c1b513c1cce45df3e0374331870b9a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-59c1b513c1cce45df3e0374331870b9a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-59c1b513c1cce45df3e0374331870b9a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-59c1b513c1cce45df3e0374331870b9a alignnone  vc_custom_1736009406539 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-corkscrew-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-corkscrew-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/platform\/icons8-corkscrew-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Discover our Software<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Discover how our service\u00a0can simplify Your workflow and improve Your company&#8217;s service.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Learn more about our interactive features and capabilities!<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; 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We saw that the available options were too complex, unfocused, and visually and functionaly not so easy to use.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_497_2-654-13\" class=\"sr7-layer\">We have created a new and interactive user interface for Mystery Shopping and internal auditing.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_497_2-654-15\" class=\"sr7-layer\">Is the development of our platform finished?<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_497_2-654-16\" class=\"sr7-layer\">Why did we decide to buyild a brand new platform?<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_497_2-654-52\" class=\"sr7-layer\">TRENDLINE PLATFORM<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_497_2-1064\" data-key=\"1064\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_497_2\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_497_2\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'}); 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SR7.PMH[\"SR7_506_3\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_506_3\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_506_3\"].state=true;} else if(SR7.PMH[\"SR7_506_3\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_506_3\"].fn,19);}};SR7.PMH[\"SR7_506_3\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-2-aeg-1\" data-id=\"504\" id=\"SR7_504_4\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_504_4-661\" data-key=\"661\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_504_4-661-12\" class=\"sr7-layer\">After logging in the results of last period are automatically displayed. <br \/>\n<br \/>\nAnalyzable time period can be selected by choosing a previously set period or by manually choosing the desired months.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_504_4-661-52\" class=\"sr7-layer\">TIME PERIOD<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_504_4-1071\" data-key=\"1071\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/choose-a-time-period-in-mystery-shopping-platform.png\" data-libid=\"18517\" data-lib=\"medialibrary\" alt=\"choose a time period in mystery shopping platform\" title=\"choose a time period in mystery shopping platform\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvY2hvb3NlLWEtdGltZS1wZXJpb2QtaW4tbXlzdGVyeS1zaG9wcGluZy1wbGF0Zm9ybS5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_504_4\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_504_4\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_504_4\"].state=true;} else if(SR7.PMH[\"SR7_504_4\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_504_4\"].fn,19);}};SR7.PMH[\"SR7_504_4\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-6-vaartuspunkt-1\" data-id=\"501\" id=\"SR7_501_5\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_501_5-658\" data-key=\"658\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_501_5-658-10\" class=\"sr7-layer\">You can choose all the topics to be tested based on Your service standards and Your expectations.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_501_5-658-13\" class=\"sr7-layer\">SERVICE PROCESS tab has the same functionality for both internal and external audit values.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_501_5-658-18\" class=\"sr7-layer\">By clicking on the VALUE POINT<br \/>\na detailed analysis of the corresponding selection opens.<br \/>\n<br \/>\nThe dominant choices are either green (positive side) or<br \/>\nred (negative side).<br \/>\n<br \/>\nThe results also show the % of cases of the corresponding<br \/>\nselection.<br \/>\n<br \/>\nHELP TEXTS are also displayed next to the questions to make it easier for managers to provide feedback.<br \/>\n<br \/>\nWe agree on the questions, help texts and values of the choices during the PREPARATION PERIOD.<br \/>\n<br \/>\nWhen creating questionnaires, we'll happily consult, but You decide.<br \/>\nYour house - Your rules.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_501_5-658-52\" class=\"sr7-layer\">SERVICE PROCESS<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_501_5-1068\" data-key=\"1068\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/service-process-on-platform-dashboard.png\" data-libid=\"18526\" data-lib=\"medialibrary\" alt=\"service process on platform dashboard\" title=\"service process on platform dashboard\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvc2VydmljZS1wcm9jZXNzLW9uLXBsYXRmb3JtLWRhc2hib2FyZC5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/detailed-analuze-of-the-value-point-in-the-mystery-shopping-platform.png\" data-libid=\"18544\" data-lib=\"medialibrary\" alt=\"detailed analyze of the value point in the mystery shopping platform\" title=\"detailed analyze of the value point in the mystery shopping platform\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvZGV0YWlsZWQtYW5hbHV6ZS1vZi10aGUtdmFsdWUtcG9pbnQtaW4tdGhlLW15c3Rlcnktc2hvcHBpbmctcGxhdGZvcm0ucG5n\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_501_5\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_501_5\",el:[1000,1000,1000,1000,1000],type:'standard',shdw:'0',gh:[1000,1000,1000,1000,1000],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_501_5\"].state=true;} else if(SR7.PMH[\"SR7_501_5\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_501_5\"].fn,19);}};SR7.PMH[\"SR7_501_5\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-4-kulgriba-11\" data-id=\"503\" id=\"SR7_503_6\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_503_6-660\" data-key=\"660\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-5\" class=\"sr7-layer\">During the preparation period You can choose which detailed and comparable parameters will be added to the dashboard.<br \/>\n<br \/>\nFor example compare the results based on the language of the customer.<br \/>\n<br \/>\nOr compare the results based on whether any additional sales were or were not made.<br \/>\n<br \/>\nOr analyze, how ATTITUDE (smile) is related to the implementation.<br \/>\n<br \/>\nDifferentiate between experienced  and new workers to evaluate the effectiveness of onboarding training.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-12\" class=\"sr7-layer\">The same principle applies throughout the user interface: the first number indicates the result (in a 5-point system) and the second the number of tests of the corresponding selection.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-17\" class=\"sr7-layer\">It's possible to compare the results of different questionnaires. <br \/>\n<br \/>\nFor example in hotel reception department You can analyze the differences between check-in or check-out situations. <br \/>\n<br \/>\nBecause of the different nature of service communication we do use a diferent questionnaires and service templates to measure these situacions.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-18\" class=\"sr7-layer\">The amount of selections You can choose to compare is not limited.<br \/>\n<br \/>\nFor example, it is possible to compare the results of each individual department with the average result of the entire company.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-23\" class=\"sr7-layer\">On the sidebar, departments can be grouped into categories. <br \/>\n<br \/>\nFor example HOTEL category \"Catering\" can include departments like Restoran, Lobby Bar, Caf\u00e9, etc. <br \/>\n<br \/>\nCategories can be used for regional separation by countries, counties, cities or other regions.<br \/>\n<br \/>\nSHOPPING CENTERS can use categories like CLOTHING, FOOD, ELECTRONICS, etc. <br \/>\n<br \/>\nThe amount and names of the categories are custom-made for each client.<br \/>\n<br \/>\nThat way You can compare individual departments with the average of their respective categories.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_503_6-660-52\" class=\"sr7-layer\">SIDEBAR<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_503_6-1070\" data-key=\"1070\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/sidebar-of-the-dashboard-in-the-platform.png\" data-libid=\"18553\" data-lib=\"medialibrary\" alt=\"sidebar of the dashboard in the platform\" title=\"sidebar of the dashboard in the platform\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvc2lkZWJhci1vZi10aGUtZGFzaGJvYXJkLWluLXRoZS1wbGF0Zm9ybS5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/service-process-on-platform-dashboard.png\" data-libid=\"18526\" data-lib=\"medialibrary\" alt=\"service process on platform dashboard\" title=\"service process on platform dashboard\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvc2VydmljZS1wcm9jZXNzLW9uLXBsYXRmb3JtLWRhc2hib2FyZC5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_503_6\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_503_6\",el:[1000,1000,1000,1000,1200],type:'standard',shdw:'0',gh:[1000,1000,1000,1000,1200],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_503_6\"].state=true;} else if(SR7.PMH[\"SR7_503_6\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_503_6\"].fn,19);}};SR7.PMH[\"SR7_503_6\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-5-kulgriba-siseaudit-1\" data-id=\"502\" id=\"SR7_502_7\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_502_7-659\" data-key=\"659\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_502_7-659-12\" class=\"sr7-layer\">Internal audit results can be displayed alone or together with external audit results.<br \/>\n<br \/>\nFor example to see, how service standards are applied when nobody is watching (Mystery Shopping) compared to when an internal auditor or department manager is overseeing the employees.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_502_7-659-52\" class=\"sr7-layer\">INTERNAL AUDIT<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_502_7-1069\" data-key=\"1069\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/siseaudit-osak-copy-1.png\" data-libid=\"6559\" data-lib=\"medialibrary\" alt=\"kasutajaliides\" title=\"siseaudit osak copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvc2lzZWF1ZGl0LW9zYWstY29weS0xLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/siseaudit-osak-copy-2.png\" data-libid=\"6550\" data-lib=\"medialibrary\" title=\"siseaudit osak copy 2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvc2lzZWF1ZGl0LW9zYWstY29weS0yLnBuZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_502_7\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_502_7\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_502_7\"].state=true;} else if(SR7.PMH[\"SR7_502_7\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_502_7\"].fn,19);}};SR7.PMH[\"SR7_502_7\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-7-uldkusimused-11\" data-id=\"500\" id=\"SR7_500_8\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_500_8-657\" data-key=\"657\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_500_8-657-12\" class=\"sr7-layer\">After made selection You can open an additional filter to see background information questions.<br \/>\n<br \/>\nFor example if the selection shows that in 53% of the cases the initiative was at customers hand, we can see from additional (general information) filter how many employees were occupied with oter customers or availeable in this moment.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_500_8-657-52\" class=\"sr7-layer\">GENERAL INFORMATION QUESTIONS<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_500_8-1067\" data-key=\"1067\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/Information-questions-are-opened.png\" data-libid=\"18580\" data-lib=\"medialibrary\" title=\"Information questions are opened\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvSW5mb3JtYXRpb24tcXVlc3Rpb25zLWFyZS1vcGVuZWQucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/analyse-of-background-questions-1.png\" data-libid=\"18571\" data-lib=\"medialibrary\" title=\"analyse of background questions\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvYW5hbHlzZS1vZi1iYWNrZ3JvdW5kLXF1ZXN0aW9ucy0xLnBuZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_500_8\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_500_8\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_500_8\"].state=true;} else if(SR7.PMH[\"SR7_500_8\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_500_8\"].fn,19);}};SR7.PMH[\"SR7_500_8\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-8-pingeread-11\" data-id=\"499\" id=\"SR7_499_9\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_499_9-656\" data-key=\"656\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_499_9-656-9\" class=\"sr7-layer\">Categories and departments can be sorted by one or several chosen topics.<br \/>\n<br \/>\nThis enables for departments to focus their development efforts on topics where it's needed the most.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_499_9-656-12\" class=\"sr7-layer\">Departments can be grouped by categories and sorted alphabetically or by the results or certain topics.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_499_9-656-13\" class=\"sr7-layer\">If You are using NPS question in the questionnaires, it will be shown on the separate column because the calculation model is different.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_499_9-656-52\" class=\"sr7-layer\">DEPARTMENT RANKINGS<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_499_9-1066\" data-key=\"1066\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/Departments-leaderboards-by-category-and-by-country-1.png\" data-libid=\"18598\" data-lib=\"medialibrary\" alt=\"Departments leaderboards by category and by country\" title=\"Departments leaderboards by category and by country\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvRGVwYXJ0bWVudHMtbGVhZGVyYm9hcmRzLWJ5LWNhdGVnb3J5LWFuZC1ieS1jb3VudHJ5LTEucG5n\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_499_9\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_499_9\",el:[700,700,700,700,720],type:'standard',shdw:'0',gh:[700,700,700,700,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_499_9\"].state=true;} else if(SR7.PMH[\"SR7_499_9\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_499_9\"].fn,19);}};SR7.PMH[\"SR7_499_9\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-ksl-_-9-tootaja-leht-11\" data-id=\"498\" id=\"SR7_498_10\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_498_10-655\" data-key=\"655\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_498_10-655-9\" class=\"sr7-layer\">Employee page lets the managers analyse the employees results in the same way as whole compny and department was availeable to analyze while opening service process and clicking on value points.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_498_10-655-12\" class=\"sr7-layer\">All single case reports are archived here in this employees page. All the history and deep analyses about this particular employee.<br \/>\n<br \/>\nIt is possible to give an access to every employee to see how he\/she is doing in comparasion to the company's expectations.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_498_10-655-52\" class=\"sr7-layer\">EMPLOYEES PAGE<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_498_10-1065\" data-key=\"1065\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/employees-page-on-Trendline-Analytics-mystery-shopping-platform.png\" data-libid=\"18607\" data-lib=\"medialibrary\" alt=\"employees page on Trendline Analytics mystery shopping platform\" title=\"employees page on Trendline Analytics mystery shopping platform\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvZW1wbG95ZWVzLXBhZ2Utb24tVHJlbmRsaW5lLUFuYWx5dGljcy1teXN0ZXJ5LXNob3BwaW5nLXBsYXRmb3JtLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/09\/employees-single-result-report.png\" data-libid=\"18616\" data-lib=\"medialibrary\" title=\"employees single result report\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDkvZW1wbG95ZWVzLXNpbmdsZS1yZXN1bHQtcmVwb3J0LnBuZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_498_10\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_498_10\",el:[500,500,500,500,720],type:'standard',shdw:'0',gh:[500,500,500,500,720],gw:[1240,1240,1240,1240,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_498_10\"].state=true;} else if(SR7.PMH[\"SR7_498_10\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_498_10\"].fn,19);}};SR7.PMH[\"SR7_498_10\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-bb9951391b214e36d3f7f404de00748f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-bb9951391b214e36d3f7f404de00748f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-bb9951391b214e36d3f7f404de00748f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-bb9951391b214e36d3f7f404de00748f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-bb9951391b214e36d3f7f404de00748f alignnone  vc_custom_1736009470628 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-language-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"internal audit\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Multilingual Software<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Trendline Platform \u201cspeaks\u201d <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-4\/\">ENG<\/a>, RUS, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"\/?page_id=8494\">LIT<\/a>, <a href=\"https:\/\/trendline.ee\/fi\/mysteeriostokset\/\">FIN<\/a>, <a href=\"\/?page_id=18\">EST<\/a>\u00a0or ESP \u2026 and\u00a0we like to add new languages.<\/h4>\n<h4 style=\"text-align: left;\">It is great solution for international corporations who are operating with same stadards in different Countries. It means You can analize for example the results what are inserted in Latvia (and in Latvian language) in the language You prefer (for example in English or Finnish). It helps different area manager to see what actions are effective in other countries of their group and to learn and benefit from the experience of the parts of the same international business group.<\/h4>\n<h4 class=\"tw-data-text tw-text-large XcVN5d tw-ta\" dir=\"ltr\" data-placeholder=\"T\u00f5lge\"><span class=\"Y2IQFc\" lang=\"en\">Our solution includes also translating <strong>text comments<\/strong>!<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2514\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2514 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping\/\" title=\"Mystery Shopping\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"float:right;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Learn more \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Learn more \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-936e65a5714bc9a9956c4c7257434924.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-936e65a5714bc9a9956c4c7257434924.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-936e65a5714bc9a9956c4c7257434924 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-936e65a5714bc9a9956c4c7257434924 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-936e65a5714bc9a9956c4c7257434924 alignnone  vc_custom_1736009508825 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-recognition-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-recognition-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-fingerprint-recognition-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Securely protected information<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">We create for our customers passwords to all agreed user levels. To protect Your data our platform enables to permit access only from Your agreed IP addresses. Important option for internation companyes who have high security access expetations.<\/span><\/h4>\n<h4>Login is also availeable through\u00a0<strong>Azure AD<\/strong> or for\u00a0<strong>Office 365<\/strong> users. This adds security and will simplify entering to the platform.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-6a8d2eb2b477dd1cd4ef1a63a6debe1e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-6a8d2eb2b477dd1cd4ef1a63a6debe1e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-6a8d2eb2b477dd1cd4ef1a63a6debe1e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-6a8d2eb2b477dd1cd4ef1a63a6debe1e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-6a8d2eb2b477dd1cd4ef1a63a6debe1e alignnone  vc_custom_1736009551316 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/12\/icons8-golf-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2022\/12\/icons8-golf-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/platform\/icons8-golf-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"export to excel ekspordi testostude andmed excelisse\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Exporting all data to Excel<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">In addition to analise Mystery Shopping results in graphic way there is also possible to work with results in a spreadshead view. You can add columns as You need to digg deeper. For example You can add the column &#8220;scenarios&#8221; and to see with what scenarios the tasks where done. Or to find out with few clicks the employees, by name, or departments who do not attempt to do additional sales. Or even go deeper and to find out all these employees who have done additional sales but have not argumented it! Etc, etc. It gives the useful information to collect group for certain trainings or meetings or feedback sessions.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">If You so desire, You can add ALL questions from the questionnaires and export all data to Excel for further analise or for adding this data as a part for complex solution making.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-033784709055c21ae891bb297baa3b9e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-033784709055c21ae891bb297baa3b9e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-033784709055c21ae891bb297baa3b9e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-033784709055c21ae891bb297baa3b9e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-033784709055c21ae891bb297baa3b9e alignnone  vc_custom_1736009587174 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-online-payment-with-a-credit-card-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-online-payment-with-a-credit-card-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-online-payment-with-a-credit-card-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"testostud\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Mystery Shopping full service<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Trendline organizes <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-4\/\">Mystery Shopping<\/a> waves in all Baltic countries. We use native speaking Mystery Shoppers in all areas we work. Feel free to ask about <a href=\"https:\/\/trendline.ee\/en\/want-to-become-a-mystery-shopper\/\">objective<\/a> aproach.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2626\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2626 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/en\/mystery-shopping\/\" title=\"Mystery Shopping\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"float:right;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Learn more \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Learn more \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-903cbd73b95637adb504a46b1dfc2a89.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-903cbd73b95637adb504a46b1dfc2a89.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-903cbd73b95637adb504a46b1dfc2a89 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-903cbd73b95637adb504a46b1dfc2a89 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-903cbd73b95637adb504a46b1dfc2a89 alignnone  vc_custom_1736009637788 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-recruiting-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-recruiting-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/platform\/icons8-recruiting-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Internal Audit Tool by Trendline<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Our Software is (in addition to Mystery Shopping analyze) also practical tool for midlevel managers, couches, trainers and etc. \u00a0to make shadow observations and to analyze the progress of employees.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">User Interface will analyze and show exact weak spots by company, by department and by employee.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_11\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_11-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_11-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" 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data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-29a3e8650eeef1b566fd541a28d89847.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-29a3e8650eeef1b566fd541a28d89847.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-29a3e8650eeef1b566fd541a28d89847 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-29a3e8650eeef1b566fd541a28d89847 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-29a3e8650eeef1b566fd541a28d89847 alignnone  vc_custom_1771250463419 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/icons8-laurel-wreath-100-25-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">We can!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">We have more than 20 years of experience. Lot of experience in making trainings, producing service standards and organizing Service Evaluation.<\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Satisfied with our work: Telia, <a href=\"https:\/\/www.circlek.ee\">Circle K<\/a>, <a href=\"https:\/\/www.ramirent.com\">Ramirent<\/a>, Rimi, <a href=\"https:\/\/www.ivonikkolo.com\">Baltika Group<\/a>, Tele2,\u00a0<a href=\"https:\/\/virukeskus.com\">Viru Center<\/a>, <a href=\"https:\/\/www.bauhof.ee\">Bauhof<\/a>, <a href=\"https:\/\/sportland.ee\">Sportland<\/a>, <a href=\"https:\/\/www.swedbank.ee\/private\">Swedbank<\/a>, <a href=\"https:\/\/www.expert.ee\">Expert<\/a>, <a href=\"http:\/\/www.benu.ee\">BENU<\/a>, Hawaii Express, <a href=\"https:\/\/www.apotheka.ee\">Apotheka<\/a>, <a href=\"https:\/\/www.luminor.ee\">Luminor<\/a>, <a href=\"https:\/\/www.europcar.com\">Europcar<\/a>, Daily, R-Kiosk, <a href=\"http:\/\/prisma.fi\">Prisma<\/a>, and others.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1594676945360{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-af21fbad26c85475be7cea5406ac8741.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-af21fbad26c85475be7cea5406ac8741.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-af21fbad26c85475be7cea5406ac8741 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-af21fbad26c85475be7cea5406ac8741 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-af21fbad26c85475be7cea5406ac8741 alignnone  vc_custom_1738403030715 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-meeting-100-copy-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Let&#8217;s meet!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\">We are happy to introduce our services and make a demo<br \/>\npresentation in Your office or by a video meeting.<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">\u00a0<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;CONTACT US&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fen%2Fcontact%2F||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1641927193242{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f3fbf555fcc8aa84ad922d329afe2a0e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f3fbf555fcc8aa84ad922d329afe2a0e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f3fbf555fcc8aa84ad922d329afe2a0e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f3fbf555fcc8aa84ad922d329afe2a0e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f3fbf555fcc8aa84ad922d329afe2a0e alignnone  vc_custom_1736009722105 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-message-in-bottle-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-message-in-bottle-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/icons8-message-in-bottle-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"support tugiteenus testostjate abi n\u00f5ustamine 24\/7 lisainfo\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Customer support<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\">All our customers have access to our free customer support!<br \/>\n<span style=\"color: #404040;\">For example, You can request a walkthrough demo for Your department managers.<br \/>\n<\/span><\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">(EST, ENG, FIN, ESP, LAT, LIT, RUS)<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3879\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3879 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"mailto: support@trendline.app\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Write: support@trendline.app \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Write: support@trendline.app \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c2f5b36264b79c49110d832fd91d39cb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c2f5b36264b79c49110d832fd91d39cb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c2f5b36264b79c49110d832fd91d39cb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c2f5b36264b79c49110d832fd91d39cb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c2f5b36264b79c49110d832fd91d39cb alignnone  vc_custom_1736009821408 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-bullet-camera-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-bullet-camera-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/en\/platform\/icons8-bullet-camera-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Follow us &#8230;<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">You&#8217;re welcome to follow us on our<br \/>\nFacebook page.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2377\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2377 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/www.facebook.com\/mysteryshoppingbytrendline\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Follow us on Facebook! \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Follow us on Facebook! \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #808080;\"><strong>Trendline Analytics is a member of MSPA<\/strong><\/span><\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-16452 aligncenter\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?resize=163%2C96&#038;ssl=1\" alt=\"\" width=\"163\" height=\"96\" srcset=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?w=303&amp;ssl=1 303w, https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/01\/MSPA_member_long.png?resize=300%2C177&amp;ssl=1 300w\" sizes=\"auto, (max-width: 163px) 100vw, 163px\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row margin_top=&#8221;-20&#8243; margin_bottom=&#8221;100&#8243;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Mystery Shopping Platform and Internal Audit Software by Trendline [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586267379647{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text] Mystery Shopping Platform In our Platform every customer can assigne what aspects to measure and what aspects of service and sales process to analyze. External and internal audit on&hellip;<\/p>\n","protected":false},"author":1,"featured_media":5056,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-9948","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mystery Shopping and CX Platform and Software by Trendline<\/title>\n<meta name=\"description\" content=\"Trendline Mystery Shopping Platform enables You to analyse External and Internal Audit results interactively on the same dashboard.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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