{"id":29219,"date":"2024-01-12T09:50:28","date_gmt":"2024-01-12T06:50:28","guid":{"rendered":"https:\/\/trendline.ee\/?page_id=29219"},"modified":"2026-07-10T20:15:48","modified_gmt":"2026-07-10T17:15:48","slug":"asiakastyytyvaisyyden-mittaaminen","status":"publish","type":"page","link":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/","title":{"rendered":"Asiakastyytyv\u00e4isyyden mittaaminen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwLS0lM0UlMEElM0NzY3JpcHQlM0UlMjhmdW5jdGlvbiUyOHclMkNkJTJDcyUyQ2wlMkNpJTI5JTdCdyU1QmwlNUQlM0R3JTVCbCU1RCU3QyU3QyU1QiU1RCUzQnclNUJsJTVELnB1c2glMjglN0IlMjdndG0uc3RhcnQlMjclM0ElMEFuZXclMjBEYXRlJTI4JTI5LmdldFRpbWUlMjglMjklMkNldmVudCUzQSUyN2d0bS5qcyUyNyU3RCUyOSUzQnZhciUyMGYlM0RkLmdldEVsZW1lbnRzQnlUYWdOYW1lJTI4cyUyOSU1QjAlNUQlMkMlMEFqJTNEZC5jcmVhdGVFbGVtZW50JTI4cyUyOSUyQ2RsJTNEbCUyMSUzRCUyN2RhdGFMYXllciUyNyUzRiUyNyUyNmwlM0QlMjclMkJsJTNBJTI3JTI3JTNCai5hc3luYyUzRHRydWUlM0JqLnNyYyUzRCUwQSUyN2h0dHBzJTNBJTJGJTJGd3d3Lmdvb2dsZXRhZ21hbmFnZXIuY29tJTJGZ3RtLmpzJTNGaWQlM0QlMjclMkJpJTJCZGwlM0JmLnBhcmVudE5vZGUuaW5zZXJ0QmVmb3JlJTI4aiUyQ2YlMjklM0IlMEElN0QlMjklMjh3aW5kb3clMkNkb2N1bWVudCUyQyUyN3NjcmlwdCUyNyUyQyUyN2RhdGFMYXllciUyNyUyQyUyN0dUTS1XNDdUVDdXNiUyNyUyOSUzQiUzQyUyRnNjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMC0tJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Asiakaspalautteen keruu ja asiakaskokemuksen mittaaminen<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Voisivatko n\u00e4m\u00e4 14 tekij\u00e4\u00e4 auttaa nostamaan CX-tiedonkeruunne uudelle tasolle?<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-52c054efac30dd1d1c886932d044b90e alignnone  vc_custom_1742574909147 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-world-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"worldwide pan baltic mystery shopping testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">1<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Palvelemme teit\u00e4 koko Euroopassa<\/span><\/span><\/h2>\n<h4>Tarjoamme asiakaskokemuksen kartoituksen t\u00e4yden palvelun periaatteella (valmistelu, kyselyiden toteutus ja yhteenvedot) koko Baltiassa, Pohjoismaissa ja kaikkialla Euroopassa. T\u00e4m\u00e4 on erinomainen tapa mitata ja kehitt\u00e4\u00e4 <strong>yrityksi\u00e4nne<\/strong> ja <strong>br\u00e4ndej\u00e4nne<\/strong> samassa mittakaavassa kaikkialla. Tuloksia voi analysoida yksitt\u00e4isen maan, tarkemman alueen tai jopa yksitt\u00e4isen toimipisteen tasolla.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c135f0d8413d71929a9daa053b86eded alignnone  vc_custom_1736066836102 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-language-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783178440181{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">2<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Monikielinen ratkaisu<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendlinen kyselyratkaisussa voitte n\u00e4ytt\u00e4\u00e4 vastaajalle kysymykset h\u00e4nen vapaasti valitsemillaan kielill\u00e4, esimerkiksi EST, <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/\">ENG<\/a>, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"\/?page_id=8494\">LIT<\/a>, FIN, RUS &#8230; tai muulla sovitulla kielell\u00e4.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Erinomainen ratkaisu, jos teill\u00e4 on eri kieli\u00e4 puhuvia asiakkaita. Ja vaikka vastaaja sy\u00f6tt\u00e4\u00e4 palautteen valitsemallaan kielell\u00e4, te voitte tarkastella tuloksia silti valitsemallanne kielell\u00e4. My\u00f6s <strong>vapaan tekstin<\/strong> <strong>kommentit<\/strong> k\u00e4\u00e4nnet\u00e4\u00e4n v\u00e4litt\u00f6m\u00e4sti.<\/span><\/h4>\n<h4>Erityisen hy\u00f6dyllist\u00e4 silloin, kun p\u00e4\u00e4konttorin kieli poikkeaa sen maan kielest\u00e4, jossa osastot ja\/tai asiakkaat sijaitsevat.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa42f749f2671a77052960ae424d2982 alignnone  vc_custom_1782408541055 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-tailors-dummy-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1782635624425{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">3<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">R\u00e4\u00e4t\u00e4l\u00f6idyt lomakkeet<\/span><\/span><\/h2>\n<h4>Valmisteluvaiheessa laadimme juuri <strong>yrityksenne<\/strong> <strong>erityispiirteet huomioivat <\/strong>asiakaspalautteen keruulomakkeet (osastokohtainen l\u00e4hestymistapa). Luomme asiakaspalautelomakkeet, jotka samalla motivoivat ty\u00f6ntekij\u00f6it\u00e4nne pit\u00e4m\u00e4\u00e4n t\u00e4rke\u00e4t asiat mieless\u00e4 ja toteuttamaan niit\u00e4.<\/h4>\n<h4>Eri ajanjaksoina voitte k\u00e4ytt\u00e4\u00e4 eri kysymyksi\u00e4 (lomakkeita), jotka ovat t\u00e4rkeit\u00e4 juuri kyseisell\u00e4 hetkell\u00e4. Ja vaikka ohjaamme kyselyn taustalla eri lomakkeille, teid\u00e4n ei tarvitse muuttaa mit\u00e4\u00e4n omissa painetuissa tai s\u00e4hk\u00f6isiss\u00e4 materiaaleissanne (linkeiss\u00e4).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 alignnone  vc_custom_1783177885149 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-diamond-care-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused siseaudit internal audit benefit m\u00fc\u00fck ja turunduskoolitus kliendikogemuse klienditagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783178447195{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">4<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783193479932{margin-bottom: 30px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Suosittelemme kysym\u00e4\u00e4n niin, ett\u00e4 vastaaja ymm\u00e4rt\u00e4\u00e4 kysymyksen samalla tavalla kuin kysyj\u00e4<\/span><\/span><\/h2>\n<h4>Suosittelemme k\u00e4ytt\u00e4m\u00e4\u00e4n esimerkiksi &#8221;<strong>kyll\u00e4<\/strong>&#8221; &#8211; &#8221;<strong>ei<\/strong>&#8221;, <strong>monivalintavastauksia<\/strong> (yhden tai useamman valinnan mahdollisuus), <strong>1-5-asteikkoa<\/strong> ja <strong>vapaan tekstin<\/strong> ratkaisuja.<\/h4>\n<h4>Suosittelemme v\u00e4ltt\u00e4m\u00e4\u00e4n palautteen ker\u00e4\u00e4mist\u00e4 NPS- eli <em>recommendation<\/em>-indeksin (suositteluindeksin) 11-portaisella asteikolla, koska silloin 7 ja 8 antaneet j\u00e4\u00e4v\u00e4t positiivisten arvioiden ulkopuolelle. Mielest\u00e4mme se on liian yleinen, \u00e4\u00e4rimm\u00e4inen ja monille vastaajille vaikeaselkoinen. Suosittelukysymys ei my\u00f6sk\u00e4\u00e4n anna konkreettista tietoa siit\u00e4, mist\u00e4 pidet\u00e4\u00e4n ja mist\u00e4 ei. Teknisesti alustamme kuitenkin laskee NPS-kaavan mainiosti ((9+10) &#8211; (0-6)), ja jos asiakkaat haluavat, k\u00e4yt\u00e4mme t\u00e4t\u00e4kin kysymyst\u00e4 (t\u00e4ll\u00f6in emme kuitenkaan sekoita sit\u00e4 muihin kysymyksiin, joiden tulosten laskentakaavat poikkeavat suositteluindeksist\u00e4).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3861\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3861 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783349146672\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Suositteluindeksi (recommendation index) \u2013 miksi luotu ja miten k\u00e4ytt\u00e4\u00e4? \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Suositteluindeksi (recommendation index) \u2013 miksi luotu ja miten k\u00e4ytt\u00e4\u00e4? \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 alignnone  vc_custom_1783178804937 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-talk-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179433741{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">5<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Vapaan tekstin kysymykset<\/span><\/span><\/h2>\n<h4>Vapaan tekstin vastausta voidaan pyyt\u00e4\u00e4 sek\u00e4 <strong>erillisill\u00e4<\/strong> kysymyksill\u00e4 ett\u00e4 esimerkiksi lis\u00e4t\u00e4 <strong>tiettyjen vastausten<\/strong> yhteyteen (esimerkiksi monivalintakysymyksiss\u00e4) pakollinen vapaan tekstin kentt\u00e4, jotta ymm\u00e4rret\u00e4\u00e4n, mist\u00e4 pidettiin tai ei, tai tarkennetaan jotain muuta.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-62d5d45990251e809b7a84e75b3e166e alignnone  vc_custom_1782412046943 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-user-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179440322{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">6<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783175523259{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">K\u00e4ytt\u00e4j\u00e4nne n\u00e4kev\u00e4t juuri sen, mink\u00e4 sallitte heid\u00e4n n\u00e4hd\u00e4<\/span><\/span><\/h2>\n<h4>Luomme alustalle rakenteellenne rajattomasti k\u00e4ytt\u00e4ji\u00e4 \u2014 juuri niin monta kuin tarvitsette. Kullekin k\u00e4ytt\u00e4j\u00e4lle voitte m\u00e4\u00e4ritt\u00e4\u00e4, mit\u00e4 h\u00e4nelle n\u00e4ytet\u00e4\u00e4n, esimerkiksi yksitt\u00e4isen <strong>osaston<\/strong>, <strong>alueen<\/strong>, <strong>maan<\/strong> tai useamman maan tiedot.<\/h4>\n<h4>K\u00e4ytt\u00e4jienne m\u00e4\u00e4r\u00e4\u00e4 Trendline-ymp\u00e4rist\u00f6ss\u00e4 <strong>ei ole rajoitettu<\/strong>, eik\u00e4 se <strong>vaikuta<\/strong> palvelun <strong>hintaan<\/strong>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d75690feb05705ea450af40865409459 alignnone  vc_custom_1782408425925 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-filter-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179445876{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">7<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1783242093916{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Interaktiivinen analyysi<\/span><\/span><\/h2>\n<h4>Monikielinen <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">alusta<\/a> n\u00e4ytt\u00e4\u00e4 asiakaskokemuksen <strong>vahvat<\/strong> ja <strong>heikot<\/strong> kohdat <strong>helposti<\/strong> ymm\u00e4rrett\u00e4v\u00e4sti ja sovittujen teemojen mukaan. Kehit\u00e4mme alustan toiminnallisuutta asiakkaiden toiveiden mukaan.<\/h4>\n<h4>Jokainen asiakas voi itse m\u00e4\u00e4ritt\u00e4\u00e4 t\u00e4rke\u00e4t kriteerit, joita mitataan, <strong>vertaillaan<\/strong> ja <strong>analysoidaan<\/strong>. Eri ajankohtina voidaan keskitty\u00e4 eri tekij\u00f6ihin ja vertailla aiempiin <strong>jaksoihin<\/strong>.<\/h4>\n<h4><a href=\"https:\/\/trendline.ee\/kliendikogemuse-tagasiside-kogumine\/\">Tavallisen asiakkaan mielipiteen<\/a> (CX), Mystery Shoppingin ja <a href=\"https:\/\/trendline.ee\/siseaudit\/\">sis\u00e4isen auditoinnin<\/a> (esihenkil\u00f6iden omat palveluhavainnot) analyysi <strong>samassa paikassa<\/strong>.<\/h4>\n<h4>Esimerkiksi palveluyrityksess\u00e4 on mahdollista n\u00e4hd\u00e4 <strong>samalla ty\u00f6p\u00f6yd\u00e4ll\u00e4<\/strong>, milt\u00e4 osaston &#8221;X&#8221; ty\u00f6ntekij\u00f6ist\u00e4 itsest\u00e4\u00e4n tuntuu (<strong>EX &#8211; Employee Experience<\/strong>), miten asiakkaat suhtautuvat heihin (<strong>CX &#8211; Customer Experience<\/strong>) ja miss\u00e4 m\u00e4\u00e4rin he toteuttavat sit\u00e4, mit\u00e4 ty\u00f6nantaja pyyt\u00e4\u00e4 heit\u00e4 tekem\u00e4\u00e4n (<strong>MS &#8211; Mystery Shopping<\/strong>).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-7655\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7655 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/kasutajaliides\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783193460333\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Alustan esittelysivulle \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Alustan esittelysivulle \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c alignnone  vc_custom_1782409654844 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/oskused-ja-hoiakud-klienditeeninduses\/icons8-paper-plane-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"hoiakute koolitus klienditeenindus teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179450958{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">8<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Tietojen vientimahdollisuus<\/span><\/span><\/h2>\n<h4>Kaikki ker\u00e4tyt tiedot voitte halutessanne <strong>vied\u00e4<\/strong> (esimerkiksi Exceliin, kun tulokset on lis\u00e4tt\u00e4v\u00e4 muiden mittareiden joukkoon, esimerkiksi <strong>bonusrahaston parametrina<\/strong>). Samoin on mahdollista tallentaa <strong>kaikki yksitt\u00e4istapaukset<\/strong> ja muut tiedot PDF-muodossa (esimerkiksi yksitt\u00e4isten tapausten lomakkeiden v\u00e4litt\u00e4miseksi ty\u00f6ntekij\u00f6ille).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c alignnone  vc_custom_1742630830754 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-no-entry-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine kliendik\u00fcsitlused cx customer experience kliendikogemuse kaardistamine kogumine\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179456622{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">9<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Kertavastaus<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">Perusteellisemmat kyselyt voimme luoda niin, ett\u00e4 jokainen yksitt\u00e4inen vastaanottaja voi vastata vain kerran. T\u00e4m\u00e4 on hyv\u00e4 tapa saada palautetta <strong>tarkasti kohdennetuilta asiakkailta<\/strong> tai <strong>kumppaneilta<\/strong>. T\u00e4m\u00e4 ratkaisu mahdollistaa hyvin erilaisen tiedon sy\u00f6tt\u00e4misen taustalle, jonka mukaan haluatte my\u00f6hemmin <strong>analysoida<\/strong> tuloksia. Esimerkiksi alue, yhteisty\u00f6n kesto (syntyy vertailu, milt\u00e4 uusista vs. pitk\u00e4aikaisista asiakkaista tuntuu), asiakasvastaava (n\u00e4ette, milt\u00e4 eri vastaavienne asiakkaista tuntuu), asiakkaan k\u00e4ytt\u00e4m\u00e4t tuoteryhm\u00e4t jne. Pidemm\u00e4ss\u00e4 kyselyss\u00e4 jokainen vastaaja voi v\u00e4lill\u00e4 <strong>tallentaa<\/strong> lomakkeensa ja jatkaa my\u00f6hemmin.<\/span><\/h4>\n<h4><span style=\"color: #404040;\">Lis\u00e4ksi voimme kutsua t\u00e4ytt\u00e4m\u00e4\u00e4n saman kyselyn <strong>eri kanavien<\/strong> kautta. Esimerkiksi l\u00e4hett\u00e4m\u00e4ll\u00e4 s\u00e4hk\u00f6postin ja\/tai tekstiviestin tai lopulta soittamalla puuttuville ja haastattelemalla heid\u00e4t suoraan.<\/span><\/h4>\n<h4><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 alignnone  vc_custom_1742630866869 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-roadblock-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine cx kliendik\u00fcsitlused klienditagasiside klienditeekond mystery shopping testostud kliendikogemuse kaardistamine\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783179462772{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">10<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Vastaustiheyden s\u00e4\u00e4tely<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">Kyselyratkaisussa rajoitamme, kuinka usein sama vastaaja voi vastata ajan mittaan. T\u00e4m\u00e4n toiminnon avulla voimme sulkea pois saman henkil\u00f6n liian tihe\u00e4n palautteen tai sen, ett\u00e4 ty\u00f6ntekij\u00e4t kehuvat aktiivisesti itse\u00e4\u00e4n. Suljemme pois sek\u00e4 hyperfanien ett\u00e4 \u00e4\u00e4rimm\u00e4isen tyytym\u00e4tt\u00f6mien vastaajien v\u00e4litt\u00f6m\u00e4t toistuvat arviot.<\/span><\/h4>\n<h4>Ker\u00e4ttyjen tietojen <strong>luotettavuus<\/strong> olisi selv\u00e4sti kyseenalainen, jos vastata voisi rajattomasti ja sp\u00e4mm\u00e4\u00e4m\u00e4ll\u00e4.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 alignnone  vc_custom_1782413753176 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/siseaudit\/icons8-fingerprint-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181823442{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">11<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Turvallisesti suojattu tieto<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Halutessanne voimme sallia p\u00e4\u00e4syn tietoihinne vain m\u00e4\u00e4ritt\u00e4mist\u00e4nne <strong>IP-osoitteista<\/strong> eli m\u00e4\u00e4ritt\u00e4m\u00e4nne &#8221;turvaportin&#8221; kautta. T\u00e4m\u00e4 tarjoaa <strong>lis\u00e4suojaa<\/strong> yrityst\u00e4nne koskeville tiedoille. T\u00e4rke\u00e4 ratkaisu kansainv\u00e4lisille konserneille, joilla on korkeat turvavaatimukset niit\u00e4 koskeville tiedoille.<\/span><\/h4>\n<h4>Suuret yritykset voivat kirjautua <strong>Azure AD-<\/strong> tai <strong>Office 365 -tunnuksilla<\/strong>. T\u00e4m\u00e4 lis\u00e4\u00e4 turvallisuutta, helpottaa tiedon saatavuutta ja auttaa pit\u00e4m\u00e4\u00e4n yrityksenne k\u00e4ytt\u00e4j\u00e4t ja heille m\u00e4\u00e4ritetyt oikeudet ajan tasalla.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 alignnone  vc_custom_1736066830560 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-report-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kokkuv\u00f5tte raport anal\u00fc\u00fcs kokkuv\u00f5te tugevused ja n\u00f5rkused naeratus naeratame\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181830294{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">12<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Selke\u00e4 raportti, kun kysely on tehty<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Halutessanne kyselyn p\u00e4\u00e4tytty\u00e4 (tai esimerkiksi kerran vuodessa) analysoimme tulokset ja kokoamme pitk\u00e4n kokemuksemme pohjalta keskeisimm\u00e4t <strong>vahvuudet<\/strong>, <strong>heikkoudet<\/strong> ja <strong>toimenpidesuositukset<\/strong>. Esit\u00e4mme keskeisten kohtien vertailutiedot ja trendit aiempiin jaksoihin verrattuna.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 alignnone  vc_custom_1783179361148 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/naeratus\/naeratus-aitah-et-naeratasid\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratus ait\u00e4h et naeratasid Trendline Analytics\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181836150{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">13<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Kyselyn asennus<\/span><\/span><\/h2>\n<h4>Olipa kyseess\u00e4 asiakaspalautteen keruun <strong>pysyv\u00e4 ratkaisu<\/strong> tai kampanjaluonteinen <strong>ajallisesti rajattu<\/strong> kysely, olemme valmiit ottamaan hoitaaksemme koko painoratkaisun (tarrat, flyerit, p\u00f6yt\u00e4telineet, julisteet, ruutukuvat jne.). Toisin sanoen tuotamme kullekin osastolle tai toimipisteelle juuri oikean sis\u00e4ll\u00f6n (vastaavan yksil\u00f6llisen QR-koodin) materiaalit.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 alignnone  vc_custom_1742630952114 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-browser-customization-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused customer cisual identity cx brandiraamat kliendikogemuse kaardistamine kogumine tagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1783181843865{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">14<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Yritysilme (CVI)<\/span><\/span><\/h2>\n<h4>Suunnittelemme kyselynne yrityksenne br\u00e4ndikirjan (Corporate Visual Identity) mukaisesti. Yrityksenne tunnusv\u00e4rit, fontit, logot ja muu. T\u00e4m\u00e4n ansiosta kyselyt t\u00e4ytt\u00e4v\u00e4t osansa yhten\u00e4isiss\u00e4 <strong>markkinointisuunnitelmissanne<\/strong>.<\/h4>\n<h4>Yritysilmeen m\u00e4\u00e4ritt\u00e4minen sis\u00e4ltyy palvelun hintaan.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1783194156070{margin-bottom: 30px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 alignnone  vc_custom_1771946739461 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201200%20280&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png 1200w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-2048x477.png 2048w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"280\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/trendline-analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples\/\" style=\"--ratio: 1200 \/ 280;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1783248484889{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586124981288{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">2 luonteeltaan erilaista CX-ratkaisua<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Eri yrityksille ja eri tavoitteisiin voi k\u00e4ytt\u00e4\u00e4 juuri sit\u00e4 ratkaisua, joka kulloinkin sopii, tai molempia.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586125057578{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/6&#8243; css=&#8221;.vc_custom_1596922294147{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d alignnone  vc_custom_1771936710653 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-sale-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Tilaamanne aikav\u00e4lin mukaan <strong>l\u00e4het\u00e4mme<\/strong> asiakkaille valitsemissanne kanavissa <strong>kutsun<\/strong> vastata kyselyyn.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/6&#8243; css=&#8221;.vc_custom_1596922299529{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 alignnone  vc_custom_1771936718712 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-sale-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"customer feedback nps cx naeratus naeratame Trendline testostud cx\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Avaamme asiakkaille k\u00e4tev\u00e4t, jatkuvasti k\u00e4ytett\u00e4viss\u00e4 olevat mahdollisuudet <strong>antaa palautetta<\/strong> juuri silloin, kun he <strong>itse<\/strong> haluavat.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Miss\u00e4 tilanteessa kyselyyn<\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\"> perustuva ratkaisu on hyv\u00e4?<\/span><\/span><\/h2>\n<h4 style=\"text-align: right;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Saatte m\u00e4\u00e4ritetyll\u00e4 ajanjaksolla odotetun m\u00e4\u00e4r\u00e4n palautetta. Kun haluatte saada palautetta <strong>tietyilt\u00e4 asiakasryhmilt\u00e4<\/strong> (esimerkiksi uudet asiakkaat vs. kanta-asiakkaat, ne jotka ostavat ja ne jotka eiv\u00e4t osta, jne.). <\/span><\/span><\/h4>\n<h4 style=\"text-align: right;\">T\u00e4m\u00e4 ratkaisu toimii hienosti, kun kyselykutsu l\u00e4hetet\u00e4\u00e4n joko <strong>sovelluksestanne <\/strong>tai kun ilmoitatte kyselyn ajankohdasta ja j\u00e4rjest\u00e4j\u00e4st\u00e4. Silloin (aiheellinen) pelko klikata tuntematonta linkki\u00e4 katoaa.<\/h4>\n<h4 style=\"text-align: right;\">Kun s\u00e4hk\u00f6posti ja tekstiviesti tuottavat noin <strong>5%<\/strong> tuloksia (ja tuntuvat usein vastaajasta ep\u00e4mukavilta ja h\u00e4iritsevilt\u00e4), puhelinkyselyn tehokkuus on noin <strong>80%<\/strong>, ja samalla mieleen j\u00e4\u00e4 mukava inhimillinen kontakti ja tunne. Suosittelemme kysym\u00e4\u00e4n mieluummin harvemmin mutta paremmin.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Miksi oma-aloitteinen palautteenantoratkaisu on hy\u00f6dyllinen?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">CX-alan negatiivisin tekij\u00e4 katoaa &#8211; <strong>sp\u00e4mmin<\/strong> tunne. Se edellytt\u00e4\u00e4 vastaamisen tekemist\u00e4 helpoksi ja saavutettavaksi. Kun asiakas aistii, ettei h\u00e4nt\u00e4 huijata (eli ettei yhden tai kahden vastauksen j\u00e4lkeen aukea viel\u00e4 10-20 kysymyst\u00e4), h\u00e4n on valmis antamaan palautetta.<\/span><\/span><\/h4>\n<h4>Yksil\u00f6llisten linkkien (QR-koodien) avulla on mahdollista tiet\u00e4\u00e4, mit\u00e4 osastoa tai ty\u00f6ntekij\u00e4\u00e4 tietty palaute koskee.<\/h4>\n<h4><strong>Motivoi ty\u00f6ntekij\u00f6it\u00e4<\/strong>, koska he tiet\u00e4v\u00e4t, ett\u00e4 asiakkaiden on aina helppo antaa nimellist\u00e4 palautetta.<\/h4>\n<h4>Erinomainen ratkaisu, joka osoittaa asiakkaille, ettei palautetta sp\u00e4mm\u00e4t\u00e4, mutta palautetta voi aina antaa haluttuna hetken\u00e4.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;20&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\">Asiakaskokemuksen ja -palautteen keruun kanavat ja mahdollisuudet!<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a alignnone  vc_custom_1735998008331 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-marked-mail-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">E-KIRI<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">L\u00e4het\u00e4mme asiakkaillenne s\u00e4hk\u00f6postikutsun osallistua lomakkeenne t\u00e4ytt\u00e4miseen Trendline-alustalla.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e alignnone  vc_custom_1735998143403 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-phone-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">SMS<\/span><\/h3>\n<h4 style=\"text-align: center;\">L\u00e4het\u00e4mme asiakkaillenne tekstiviestikutsun ja yksil\u00f6llisen linkin, jonka kautta he voivat antaa palautetta tuotteestanne tai palvelustanne.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 alignnone  vc_custom_1736005296104 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-phone-bubble-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">K\u00d5NE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Soitamme asiakkaillenne ja haastattelemme heit\u00e4 sovitun lomakkeen pohjalta. Tiedot suoraan alustalle.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 alignnone  vc_custom_1736005364736 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-group-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">F2F<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Haastattelijamme (tai omat ty\u00f6ntekij\u00e4nne) keskustelevat suoraan asiakkaidenne kanssa ja ker\u00e4\u00e4v\u00e4t asiakkaiden palautteen.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 alignnone  vc_custom_1742631739363 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-qr-code-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitluste p\u00fcsilagendus QR tagasiside andmise v\u00f5imalus kliendikogemuse CX\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">QR sovitussa paikassa<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Asiakkaat voivat antaa palautetta heille sopivalla hetkell\u00e4. Tulos siirret\u00e4\u00e4n asianomaisen osaston tai muun parametrin tietojen alle.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b alignnone  vc_custom_1771940513786 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/naeratus\/kuidas-liituda\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kuidas liituda naeratus kampaaniaga\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">E-kirja SIGNATUUR<\/span><\/h3>\n<h4 style=\"text-align: center;\">Lis\u00e4\u00e4mme myyntikonsultin allekirjoitukseen yksil\u00f6llisen linkin, joka sitoo palautteen nimellisesti h\u00e4neen. Erinomainen ratkaisu B2B-tapauksiin nimellisen palautteen ker\u00e4\u00e4miseksi.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 alignnone  vc_custom_1771939362364 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/link-voi-qr-arvel-tagasiside-cx\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">KVIITUNG v\u00f5i ARVE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Lis\u00e4\u00e4mme yksil\u00f6llisen linkin (tai QR-koodin) asianomaisen osaston laskuun tai kuittiin, ja tulokset siirtyv\u00e4t automaattisesti kyseisen osaston alle.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b alignnone  vc_custom_1771940526567 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/konverents-cx-trendline-tagasiside-kusimine\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">KONVERENTS<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">Lis\u00e4\u00e4mme osallistujien nimikortteihin QR-koodit. Palautetta voi antaa esiintyjist\u00e4, ohjelmasta ja j\u00e4rjestelyist\u00e4. Monip\u00e4iv\u00e4isiss\u00e4 tapahtumissa voi tallentaa v\u00e4lill\u00e4 ja jatkaa my\u00f6hemmin.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 alignnone  vc_custom_1736005799804 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-lunch-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused cx tagasiside klienditeekond testostud mystery shopping\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Haluaisitteko tutustua itsen\u00e4isesti asiakaspalautteen keruuymp\u00e4rist\u00f6\u00f6mme?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Koska kyselypalvelun mukana myyt\u00e4v\u00e4 <strong>tuote<\/strong> on sis\u00e4ll\u00f6lt\u00e4\u00e4n <strong>tietoa<\/strong>, t\u00e4m\u00e4n tiedon <strong>esitystapa<\/strong> ja <strong>tyyli<\/strong> on hyvin t\u00e4rke\u00e4 tekij\u00e4 palveluntarjoajaa valittaessa. Jotta voisitte n\u00e4hd\u00e4 tarkalleen, mit\u00e4 tarjoamme, annamme mielell\u00e4mme p\u00e4\u00e4syn esimerkkitiedoilla esit\u00e4ytettyyn <strong>demoymp\u00e4rist\u00f6\u00f6n<\/strong>. Halutessanne voitte itse <strong>kokeilla<\/strong> ja n\u00e4hd\u00e4 &#8221;k\u00e4yt\u00e4nn\u00f6n&#8221; versiossa, miten tiedot esitet\u00e4\u00e4n ja millaisia <strong>yhteyksi\u00e4<\/strong> voitte l\u00f6yt\u00e4\u00e4. Klikatkaa t\u00e4ss\u00e4 n\u00e4kyv\u00e4\u00e4 &#8221;Haluan &#8230;&#8221; -painiketta, niin l\u00e4het\u00e4mme teille p\u00e4\u00e4syn alustamme demoymp\u00e4rist\u00f6\u00f6n sovituksi ajaksi.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;HALUAN P\u00c4\u00c4SYN&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1783239354410{margin-top: 50px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fkontakt%2F||target:%20_blank|&#8221;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;80&#8243; css=&#8221;.vc_custom_1642705365520{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623850071720{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:150px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20150%20149&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg 150w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-300x298.jpg 300w\" loading=\"eager\" sizes=\"(max-width: 150px) 100vw, 150px\" width=\"150\" height=\"149\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/qr-sample-2\/\" style=\"--ratio: 150 \/ 149;\" alt=\"\" \/><\/div><\/div><\/div><span id=\"creative-link-wrap-2907\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2907 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Klikkaa t\u00e4t\u00e4 linkki\u00e4 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Klikkaa t\u00e4t\u00e4 linkki\u00e4 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><strong>Kokeile t\u00e4ytt\u00e4\u00e4 n\u00e4ytekysely<\/strong><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">T\u00e4ss\u00e4 n\u00e4kyv\u00e4 QR-koodi johtaa n\u00e4ytelomakkeeseen.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Siirtyk\u00e4\u00e4 <strong>n\u00e4ytelomakkeen<\/strong> t\u00e4ytt\u00e4miseen joko <\/span><span style=\"color: #404040;\">lukemalla QR-koodi \u00e4lylaitteella <\/span><span style=\"color: #404040;\">tai klikatkaa linkki\u00e4, jos haluatte kokeilla palautteen antamista! Tietojen sy\u00f6tt\u00e4minen on anonyymi\u00e4.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#8221;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-kys-_-funktsioonid-1\" data-id=\"538\" id=\"SR7_538_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-754\" data-key=\"754\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-5\" class=\"sr7-layer\">On the exit page (\"thank you\" page) it is possible to enter a different logo or image from the home page.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-12\" class=\"sr7-layer\">In the survey header, your logo and the background color of the header. For example, the distinctive color of your business.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-17\" class=\"sr7-layer\">Possibility to unsubscribe.\nIn this case, personal invitations will no longer be sent.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-18\" class=\"sr7-layer\">You can use different types of questions in the surveys:\n- multiple choice answers\n- yes\/no\n- rating 1 - 5\n- NPS, (0-10)\n- free text<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-23\" class=\"sr7-layer\">Languages of the polls are chooseable by every user. We will enter translations during the preparation work. The person who fills the poll can do it for example in Finnish but You can read the results in English.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-52\" class=\"sr7-layer\">SURVEY SAMPLE<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-1107\" data-key=\"1107\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-avaleht.png\" data-libid=\"15228\" data-lib=\"medialibrary\" alt=\"customers feedback first page\" title=\"ENG _ tel avaleht\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWF2YWxlaHQucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-kusimuste-tuubid-1.png\" data-libid=\"15219\" data-lib=\"medialibrary\" alt=\"customers feedback questionnaires\" title=\"ENG _ tel k\u00fcsimuste t\u00fc\u00fcbid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWt1c2ltdXN0ZS10dXViaWQtMS5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-Thank-You.png\" data-libid=\"15201\" data-lib=\"medialibrary\" alt=\"customers feedback thank You\" title=\"ENG _ tel Thank You\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLVRoYW5rLVlvdS5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_538_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_538_1\",el:[1000,1000,1074,576,387],type:'standard',shdw:'0',gh:[1000,1000,,,],gw:[1240,1240,1024,778,480],vpt:['-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_538_1\"].state=true;} else if(SR7.PMH[\"SR7_538_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_538_1\"].fn,19);}};SR7.PMH[\"SR7_538_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1643882875815{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8221;KIITOS&#8221;<\/h3>\n<h4 style=\"text-align: center;\">Mahdollisuus lis\u00e4t\u00e4 joko sama logo kuin etusivulla tai eri logo.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/aitah-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8221;KIELT\u00c4YDY&#8221;<\/h3>\n<h4 style=\"text-align: center;\">Jatkossa n\u00e4ille asiakkaille ei en\u00e4\u00e4 l\u00e4hetet\u00e4 kyselyit\u00e4.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/unsubscribe-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">&#8221;JO T\u00c4YTETTY&#8221;<\/h3>\n<h4 style=\"text-align: center;\">Vastaava ilmoitus kertaluonteisesti t\u00e4ytett\u00e4ville kyselyille.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/aitah-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17331 size-full\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/03\/icons8-timer-100.png?resize=100%2C100&#038;ssl=1\" alt=\"\" width=\"100\" height=\"100\" \/><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">15 sekunnin tauko!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Ennen kuin luet sivustoa eteenp\u00e4in, pid\u00e4th\u00e4n 15 sekunnin tauon ja osallistut lyhyeen 2 kysymyksen kyselyyn.<\/h4>\n<h4 style=\"text-align: left;\">Kyselyn lopussa p\u00e4\u00e4set k\u00e4tev\u00e4sti suoralinkill\u00e4 takaisin t\u00e4lle samalle sivulle.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1023\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1023 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/EELTOKVR\" title=\"Mida n\u00e4itab NPS ja kuidas see minu arvates arvutatakse?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1672506676137\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Kysely ``Mik\u00e4 NPS on minun mielest\u00e4ni?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Kysely ``Mik\u00e4 NPS on minun mielest\u00e4ni?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-144504dcd2131c67e52b30a967129f89 alignnone  vc_custom_1771936737631 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/kinnisvaramaakler\/icons8-speed-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Suositteluindeksi (NPS), 1-5 vai sittenkin monivalintavastaukset \u2014 mit\u00e4 menetelm\u00e4\u00e4 k\u00e4ytt\u00e4\u00e4?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Jos haluatte k\u00e4ytt\u00e4\u00e4 NPS-kaavaa, k\u00e4yt\u00e4mme sit\u00e4 t\u00e4m\u00e4n menetelm\u00e4n tarkoituksen mukaisesti. Emme siis &#8221;kerro etuk\u00e4teen&#8221;, mill\u00e4 vastauksilla on mik\u00e4kin arvo, emmek\u00e4 k\u00e4yt\u00e4 NPS-kaavaa muiden, siihen tarkoittamattomien kysymysten sanamuotoihin. Ymm\u00e4rr\u00e4mme, ett\u00e4 suositteluindeksi ja tyytyv\u00e4isyyden kysyminen ovat eri k\u00e4sitteit\u00e4. N\u00e4yt\u00e4mme alustallamme visuaalisesti NPS-kaavalla lasketun loppuarvon lis\u00e4ksi my\u00f6s eri arvioiden antajien m\u00e4\u00e4r\u00e4t. N\u00e4in n\u00e4ette, mitk\u00e4 mielipiteet ovat vallitsevia, ja jos esimerkiksi arvioita 7 ja 8 on hyvin paljon, voitte olla rauhallisin mielin.<\/h4>\n<h4 style=\"text-align: left;\">Trendline-alustan interaktiivisten ominaisuuksien ansiosta voitte analysoida <a href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\">suositteluindeksi\u00e4<\/a> eri asiakasryhmien, alueiden jne. mukaan. Esimerkiksi n\u00e4hd\u00e4, mit\u00e4 kanta-asiakas ajattelee vs. uusi asiakas jne.<\/h4>\n<h4 style=\"text-align: left;\">Koska <a href=\"https:\/\/trendline.ee\/milline-oli-2025-aasta-nps\/\">suositteluindeksin kysymyst\u00e4<\/a> (sen luonteen ja kaavan vuoksi) ei ep\u00e4ilem\u00e4tt\u00e4 sovi kysy\u00e4 kaikkialla eik\u00e4 se usein anna selke\u00e4\u00e4 tietoa johtop\u00e4\u00e4t\u00f6sten tekemiseen, suosittelemme miettim\u00e4\u00e4n kysymysten painopisteet valmisteluvaiheessa ja esitt\u00e4m\u00e4\u00e4n kysymykset niin, ett\u00e4 vastaaja ymm\u00e4rt\u00e4\u00e4 ne selke\u00e4sti.<\/h4>\n<h4 style=\"text-align: left;\">Kokemuksemme osoittaa, ett\u00e4 usein <strong>arviointi 1-5-asteikolla on huomattavasti helpompaa sek\u00e4 vastaajalle ett\u00e4 tietojen k\u00e4sittelij\u00e4lle<\/strong> kuin 11-portainen (0-10) NPS-asteikko. Mutta kyselyit\u00e4 laadittaessa l\u00e4hdemme ehdottomasti toiveistanne ja p\u00e4\u00e4t\u00f6ksist\u00e4nne. Teknisesti olemme valmiita kaikkeen.<\/h4>\n<h4>Suosittelemme muotoilemaan kysymykset niin, ett\u00e4 <strong>kysyj\u00e4<\/strong> ja <strong>vastaaja<\/strong> <strong>ymm\u00e4rt\u00e4v\u00e4t kysymyksen samalla tavalla<\/strong>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-3910\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-3910 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/majandus.postimees.ee\/8161516\/koolitus-ja-testostufirma-juht-eero-palm-milline-oli-2024-aasta-soovitusindeks\" title=\"Loe artiklit ja tule siis tagasi!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1735378265713\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Postimees: ``Mik\u00e4 oli vuoden 2024 suositteluindeksi?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Postimees: ``Mik\u00e4 oli vuoden 2024 suositteluindeksi?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span><span id=\"creative-link-wrap-4739\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-4739 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/milline-oli-2025-aasta-nps\/\" title=\"Loe artiklit ja tule siis tagasi!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783184796067\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Sama artikkeli blogissamme \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Sama artikkeli blogissamme \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;0&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1783184693726{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee alignnone  vc_custom_1772011419058 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20433&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-1600x866.png 1600w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"433\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/soovitusindeks-ei-ole-rahuloluindeks-eero-palm-trendline-cx-klienditagasiside-kogumine\/\" style=\"--ratio: 800 \/ 433;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1644356119682{margin-bottom: 50px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<span id=\"creative-link-wrap-2573\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2573 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Lue keskustelu NPS:n tarkoituksenmukaisesta k\u00e4yt\u00f6st\u00e4 t\u00e4\u00e4lt\u00e4 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Lue keskustelu NPS:n tarkoituksenmukaisesta k\u00e4yt\u00f6st\u00e4 t\u00e4\u00e4lt\u00e4 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1644356132917{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8670382f44ca3cf15859f605833ecbd alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20315&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-2000x630.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"315\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/eesti-klienditeeninduse-nps-trendline-avatud-kusitlus-2\/\" style=\"--ratio: 1000 \/ 315;\" alt=\"Eesti klienditeeninduse NPS Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 alignnone  vc_custom_1736006974571 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-flying-star-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kas klient naeratas Trendline\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\">Yll\u00e4 ja alla olevat esimerkit havainnollistavat hyvin NPS:n (<strong>suosittelu<\/strong>) ja 1-5 <strong>asiakastyytyv\u00e4isyyden<\/strong> k\u00e4sitteiden eroa. Molemmat kysymykset kysyttiin saman kyselyn sis\u00e4ll\u00e4.<br \/>\nNykyinen NPS-pistem\u00e4\u00e4r\u00e4 (helmikuu 2026) on <strong>-14 %<\/strong> (miinus 14 %).<br \/>\nJos kysyt\u00e4\u00e4n samaa asiaa (kuten alla n\u00e4kyy) 1-5-asteikolla (1=0%; 2=25%; 3=50%; 4=75%; 5=100%), <strong>kuinka tyytyv\u00e4inen<\/strong> olette, tulos on <strong>62 %<\/strong>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2934\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2934 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\" title=\"Osale avatud ja anon\u00fc\u00fcmses k\u00fcsitluses\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1772013220751\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Lis\u00e4\u00e4 oma mielipiteesi asiakaspalvelusta \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Lis\u00e4\u00e4 oma mielipiteesi asiakaspalvelusta \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20321&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-2000x642.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"321\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/rahulolu-klienditeenindusega-eestis-trendline-avatud-kusitlus\/\" style=\"--ratio: 1000 \/ 321;\" alt=\"Rahulolu klienditeenindusega Eestis Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33a3a726593627afd80611a34229c3e2 alignnone  vc_custom_1736010479131 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-light-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1772210008968{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: left;\">N\u00e4m\u00e4 kaksi t\u00e4ss\u00e4 esitetty\u00e4 esimerkki\u00e4 eiv\u00e4t tietenk\u00e4\u00e4n ole perusteellinen tutkimus <a href=\"https:\/\/trendline.ee\/mis-vaartust-loob-keskmise-teadmine\/\">asiakaspalvelun tasosta<\/a>. Muutaman sadan anonyymin henkil\u00f6n mielipiteen perusteella t\u00e4llaisia johtop\u00e4\u00e4t\u00f6ksi\u00e4 ei voi tehd\u00e4. T\u00e4m\u00e4n edelleen avoimen kyselyn tarkoitus on pikemminkin n\u00e4ytt\u00e4\u00e4, miten samat ihmiset vastaavat n\u00e4ihin kahteen samaa aihetta koskevaan kysymykseen samassa kyselyss\u00e4 ja miten tietoja luetaan. Trendlinen verkkosivustolla k\u00e4y enimm\u00e4kseen yritysasiakkaita, ja ehk\u00e4 siksi kokonaiskuva on hieman vaativampi tai asiantuntevampi.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-95d060b741c2141a150dd3c6b7093488 alignnone  vc_custom_1742631596277 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-customer-insight-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"360 tagasiside kliendikogemuse kaardistamine kogumine CX\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1771944790570{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">360\u00b0 palaute<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Trendlinen palvelut mahdollistavat 360\u00b0 yleiskuvan saamisen sek\u00e4 yrityksest\u00e4 ett\u00e4 ty\u00f6ntekij\u00f6ist\u00e4. Voit vertailla ja <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">interaktiivisesti<\/a> analysoida <strong>asiakkaiden<\/strong>, <strong>kollegoiden<\/strong>, <strong>johdon<\/strong>, ty\u00f6ntekij\u00e4n itsens\u00e4, <strong>sis\u00e4isten auditoijien<\/strong> ja <strong>mysteeriasiakkaiden<\/strong> <a href=\"\/?page_id=18\">palautteen<\/a> tuloksia.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1643882751302{margin-bottom: -50px !important;}&#8221; min_height=&#8221;50&#8243;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_2\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8629\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/riina-eisler-_-daily.png\" data-libid=\"8638\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"riina eisler _ daily\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvcmlpbmEtZWlzbGVyLV8tZGFpbHkucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/01\/Sven-Erik-Volberg-Ammende-Villa-juht-tagasiside-Trendline-teenustele.jpeg\" data-libid=\"19216\" data-lib=\"medialibrary\" title=\"Sven-Erik Volberg Ammende Villa juht tagasiside Trendline teenustele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDEvU3Zlbi1FcmlrLVZvbGJlcmctQW1tZW5kZS1WaWxsYS1qdWh0LXRhZ2FzaXNpZGUtVHJlbmRsaW5lLXRlZW51c3RlbGUuanBlZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2019\/11\/Dimitri-Demjanov.jpg\" data-libid=\"6193\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" title=\"Ulle_Matt_referents_Trendline_Eero_Palm\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDkvVWxsZV9NYXR0X3JlZmVyZW50c19UcmVuZGxpbmVfRWVyb19QYWxtLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png\" data-libid=\"16028\" data-lib=\"medialibrary\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" title=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvSGVkaS1OdXJtZS1NQy1Eb25hbHItXy1DaXJjbGUtSy1fLXJlZmVyZW50cy1fLVRyZW5kbGluZS1fLXRlc3Rvc3R1ZC1fLW15c3Rlcnktc2hvcHBpbmcucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Brit-Peterson-Trendline-tagasiside-testostud-koolitused-teenindusstandardid-kliendikusitlused.jpg\" data-libid=\"16019\" data-lib=\"medialibrary\" alt=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" title=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvQnJpdC1QZXRlcnNvbi1UcmVuZGxpbmUtdGFnYXNpc2lkZS10ZXN0b3N0dWQta29vbGl0dXNlZC10ZWVuaW5kdXNzdGFuZGFyZGlkLWtsaWVuZGlrdXNpdGx1c2VkLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48.png\" data-libid=\"19991\" data-lib=\"medialibrary\" title=\"Screenshot 2023-07-06 at 14.28.48\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDcvU2NyZWVuc2hvdC0yMDIzLTA3LTA2LWF0LTE0LjI4LjQ4LnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/12\/Brigitta-Kippak-_-Ivo-Nikkolo-_-Trendline-referents-koolitused-testostud-oppevideod-teenindusstandardid-scaled.jpg\" data-libid=\"16308\" data-lib=\"medialibrary\" title=\"Brigitta Kippak _ Ivo Nikkolo _ Trendline referents koolitused testostud \u00f5ppevideod teenindusstandardid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTIvQnJpZ2l0dGEtS2lwcGFrLV8tSXZvLU5pa2tvbG8tXy1UcmVuZGxpbmUtcmVmZXJlbnRzLWtvb2xpdHVzZWQtdGVzdG9zdHVkLW9wcGV2aWRlb2QtdGVlbmluZHVzc3RhbmRhcmRpZC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kadri-Villemson-_-Sudameapteek-_-Trendline-referents-testostud-koolitused-oppevideod.jpg\" data-libid=\"18894\" data-lib=\"medialibrary\" alt=\"Kadri Villemson _ S\u00fcdameapteek _ Trendline referents testostud koolitused \u00f5ppevideod\" title=\"Kadri Villemson _ S\u00fcdameapteek _ Trendline referents testostud koolitused \u00f5ppevideod\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMTEvS2FkcmktVmlsbGVtc29uLV8tU3VkYW1lYXB0ZWVrLV8tVHJlbmRsaW5lLXJlZmVyZW50cy10ZXN0b3N0dWQta29vbGl0dXNlZC1vcHBldmlkZW9kLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/03\/Ivo-Nikkolo-reference-to-Trendline-Jevgenijs-Kozlovs.jpg\" data-libid=\"19624\" data-lib=\"medialibrary\" title=\"Ivo Nikkolo reference to Trendline Jevgenijs Kozlovs\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDMvSXZvLU5pa2tvbG8tcmVmZXJlbmNlLXRvLVRyZW5kbGluZS1KZXZnZW5panMtS296bG92cy5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/06\/Sandra_Kikute_Spice_Shopping_Centre.jpg\" data-libid=\"19952\" data-lib=\"medialibrary\" title=\"Sandra_Kikute_Spice_Shopping_Centre\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDYvU2FuZHJhX0tpa3V0ZV9TcGljZV9TaG9wcGluZ19DZW50cmUuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled.jpg\" data-libid=\"21993\" data-lib=\"medialibrary\" alt=\"Julia Estreich Telia Eesti referents reference Trendline Analytics testostud mystery shopping trainings\" title=\"Julia Estreich referents Telia Trendline Analytics testostud koolitused 2024\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSnVsaWEtRXN0cmVpY2gtcmVmZXJlbnRzLVRlbGlhLVRyZW5kbGluZS1BbmFseXRpY3MtdGVzdG9zdHVkLWtvb2xpdHVzZWQtMjAyNC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Jaanika-Lindre-Omniva-Trendline-Analytics-referents-testostud-e1728635192215.jpg\" data-libid=\"21937\" data-lib=\"medialibrary\" alt=\"Jaanika Lindre tagasiside referents Trendline analytics testostud\" title=\"Jaanika Lindre Omniva Trendline Analytics referents testostud\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSmFhbmlrYS1MaW5kcmUtT21uaXZhLVRyZW5kbGluZS1BbmFseXRpY3MtcmVmZXJlbnRzLXRlc3Rvc3R1ZC1lMTcyODYzNTE5MjIxNS5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-libid=\"21949\" data-lib=\"medialibrary\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" title=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvS2FkcmktS29wcGVsLVNwb3J0bGFuZC1yZWZlcmVudHMtdGFnYXNpc2lkZS1UcmVuZGxpbmUtQW5hbHl0aWNzLXRlc3Rvc3R1ZC1rbGllbmRpdGFnYXNpc2lkZS1zaXNlYXVkaXQtQ1gtdGVlbnVzZWxlLmpwZWc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2025\/07\/Karin-Aus-Referents-Trendline-Analytics-teenustele-Apollo-Kino-copy-1.jpg\" data-libid=\"25088\" data-lib=\"medialibrary\" title=\"Karin Aus Referents Trendline Analytics teenustele Apollo Kino copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjUvMDcvS2FyaW4tQXVzLVJlZmVyZW50cy1UcmVuZGxpbmUtQW5hbHl0aWNzLXRlZW51c3RlbGUtQXBvbGxvLUtpbm8tY29weS0xLmpwZw==\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_485_2\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_485_2\",el:[360,360,360,360,1080],type:'standard',shdw:'0',gh:[360,360,360,360,1080],gw:[1240,1240,1240,1240,480],vpt:['20%&#039;,&#039;20%&#039;,&#039;20%&#039;,&#039;20%&#039;,&#039;20%'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"type\":\"solid\",\"orig\":\"#ffffff\",\"string\":\"rgba(255, 255, 255, 1)\"}'},plType:'-1',plColor:'#313437'});   SR7.PMH[\"SR7_485_2\"].state=true;} else if(SR7.PMH[\"SR7_485_2\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_485_2\"].fn,19);}};SR7.PMH[\"SR7_485_2\" ].fn();\n\t\t\t\t<\/script>\n<span id=\"creative-link-wrap-9353\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9353 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/referents\/\" title=\"Referents\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783238869980\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Yksityiskohtaisempi palaute t\u00e4\u00e4lt\u00e4 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Yksityiskohtaisempi palaute t\u00e4\u00e4lt\u00e4 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;100&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623867498774{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 alignnone  vc_custom_1736085076721 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Tavataan!?<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Esittelemme mielell\u00e4mme Trendlinen luomat asiakaspalautteen keruumahdollisuudet. Teemme palveluiden demon joko toimistollanne tai videopalaverissa.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#8221;HALUAN DEMON&#8221; style=&#8221;3d&#8221; color=&#8221;chino&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1783239367453{margin-top: 50px !important;}&#8221; link=&#8221;url:https%3A%2F%2Ftrendline.ee%2Fkontakt%2F||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 alignnone  vc_custom_1771248170902 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1771322687192{margin-right: 40px !important;margin-left: 40px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">Trendline vuodesta 2002<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"> <a href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus\/\">Koulutus-<\/a> ja Mystery Shopping -yritys Trendline on toiminut menestyksekk\u00e4\u00e4sti yli 25 vuotta. Kokemus tulee kokemalla!<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c39015b27c379228d6678126699faacb alignnone  vc_custom_1742631446768 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/kliendikogemuse-tagasiside-kogumine\/icons8-drink-to-go-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus kliendikogemuse\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1742630303247{margin-right: 30px !important;margin-left: 30px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Lue Trendlinen blogia!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><a href=\"https:\/\/www.kaubandus.ee\/uudised\/2024\/06\/07\/ka-tootajal-on-nagemis-kuulmis-ja-haistmismeel\">Mielipidekirjoitukset<\/a> ja analysoivat <a href=\"https:\/\/www.facebook.com\/Trendline.Analytics\">artikkelit<\/a>, jotka avaavat mukavasti <a href=\"https:\/\/trendline.ee\/testost-keskustes-miks-ja-kuidas\/\">visiotamme<\/a>, erityispiirteit\u00e4mme ja <a href=\"https:\/\/trendline.ee\/premeeri-panust-mitte-tulemust\/\">painotuksiamme<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-2833\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-2833 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"http:\/\/www.facebook.com\/trendline.analytics\" title=\"Hoia silm peal meie arvamuslugudel ja artiklitel!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Seuraa meit\u00e4 Facebookissa \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Seuraa meit\u00e4 Facebookissa \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on.classic-layout-list article {\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on.classic-layout-list article:first-of-type {\n  margin-top: 0;\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.classic-layout-list.mode-list .post-entry-content {\n  width: calc(100% - );\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.classic-layout-list.mode-list .no-img .post-entry-content {\n  width: 100%;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .filter-bg-decoration .filter-categories a.act {\n  color: #fff;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf:not(.mode-masonry) article:first-of-type,\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf:not(.mode-masonry) article.visible.first:not(.product) {\n  margin-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on:not(.mode-masonry) article {\n  margin-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on:not(.mode-masonry) article:first-of-type,\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on:not(.mode-masonry) article.visible.first:not(.product) {\n  margin-top: 0;\n  padding-top: 0;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-thumbnail-wrap {\n  padding: 10px 20px 10px 20px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.enable-bg-rollover .post-thumbnail-rollover:after {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico {\n  width: 44px;\n  height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  margin: -22px 0 0 -22px;\n  border-width: 0px;\n  color: #ffffff;\n}\n.bottom-overlap-layout-list.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico {\n  margin-top: -72px;\n}\n.gradient-overlay-layout-list.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico,\n.content-rollover-layout-list.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico {\n  margin: 0 0 10px;\n}\n.content-align-center.gradient-overlay-layout-list.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico,\n.content-align-center.content-rollover-layout-list.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico {\n  margin: 0 auto 10px;\n}\n.dt-icon-bg-on.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico > span,\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico:before {\n  font-size: 32px;\n  line-height: 44px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico > span,\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .gallery-zoom-ico:before {\n  color: #ffffff;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-title,\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.owl-carousel .entry-title {\n  margin-bottom: 5px;\n  font-weight: bold;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-meta {\n  margin-bottom: 15px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .portfolio-categories {\n  margin-bottom: 15px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-excerpt {\n  margin-bottom: 5px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf:not(.centered-layout-list) .post-entry-content {\n  padding: 10px 30px 10px 30px;\n}\n.blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf:not(.centered-layout-list):not(.content-bg-on):not(.mode-list) .no-img .post-entry-content {\n  padding: 0;\n}\n@media screen and (max-width: ) {\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf article {\n    -ms-flex-flow: column nowrap;\n    flex-flow: column nowrap;\n    margin-top: 20px;\n  }\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on article {\n    border: none;\n  }\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.content-bg-on.centered-layout-list article {\n    padding: 0;\n  }\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.blog-shortcode.dividers-on article,\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on.classic-layout-list article {\n    margin-top: 20px;\n    padding: 0;\n  }\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.blog-shortcode.dividers-on article:first-of-type,\n  .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.dividers-on.classic-layout-list article:first-of-type {\n    padding: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-thumbnail-wrap,\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-entry-content {\n    width: 100%;\n    margin: 0;\n    top: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-thumbnail-wrap {\n    padding: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-entry-content:after {\n    display: none;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .project-even .post-thumbnail-wrap,\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.centered-layout-list .post-thumbnail-wrap {\n    -ms-flex-order: 0;\n    order: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.centered-layout-list .post-entry-title-content {\n    -ms-flex-order: 1;\n    order: 1;\n    width: 100%;\n    padding: 20px 20px 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf.centered-layout-list .post-entry-content {\n    -ms-flex-order: 2;\n    order: 2;\n    padding-top: 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .fancy-categories {\n    top: 10px;\n    left: 10px;\n    bottom: auto;\n    right: auto;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .fancy-date a {\n    top: 10px;\n    right: 10px;\n    left: auto;\n    bottom: auto;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-entry-content {\n    padding: 20px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-title {\n    margin: 3px 0 5px;\n    font-size: 20px;\n    line-height: 26px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-meta {\n    margin: 5px 0 5px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .entry-excerpt {\n    margin: 15px 0 0;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-details {\n    margin: 5px 0 10px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf .post-details.details-type-link {\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-8ac040c4e08c28f6ad95983048ac85bf mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"10px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"29711\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"Testostude KVALITEET - kuidas seda tagada?\"><article class=\"post project-odd visible post-29711 type-post status-publish format-standard has-post-thumbnail hentry category-avaleht category-top-2 category-top-loetud category-uncategorized-fi tag-meie-naeratame tag-testostud tag-trendline category-159 category-160 category-161 category-78\" data-name=\"Testostude KVALITEET &#8211; kuidas seda tagada?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/fi\/testostude-kvaliteet-kuidas-hinnata\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1.png 1000w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud\" title=\"ravimid\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/fi\/testostude-kvaliteet-kuidas-hinnata\/\" title=\"Testostude KVALITEET &#8211; kuidas seda tagada?\" rel=\"bookmark\">Testostude KVALITEET &#8211; kuidas seda tagada?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Testostude kvaliteet &#8211; kuidas seda m\u00f5\u00f5ta? Miks on see nii oluline? Testostude tulemuste p\u00f5hjal pannakse ju paika edaspidised tegevuskavad \u2013 m\u00e4\u00e4ratakse \u201cravi\u201d. Kuidas hinnata arsti kvaliteeti? Selle taset, kes ravimit m\u00e4\u00e4rab (soovitab)? Artikkel toob muuhulgas&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/fi\/testostude-kvaliteet-kuidas-hinnata\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Testostude KVALITEET &#8211; kuidas seda tagada?\">Lue artikkeli<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; full_width_row=&#8221;true&#8221; css=&#8221;.vc_custom_1771939839105{margin-bottom: 50px !important;}&#8221;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1778519937064{margin-bottom: 0px !important;}&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">ME HYMYILEMME<\/span>\u239fAloite, joka hell\u00e4sti tuuppaa asiakkaita ja ty\u00f6ntekij\u00f6it\u00e4<\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#8221;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 alignnone  vc_custom_1778504998980 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><a href=\"https:\/\/trendline.ee\/meie-naeratame\/\" class=\" layzr-bg rollover\" style=\"\" aria-label=\"Image\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202560%20504&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png 2560w\" loading=\"eager\" style=\"--ratio: 2560 \/ 504\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"2560\" height=\"504\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/avaleht\/meie-naeratame-naerata-sina-ka-_-algatuse-eesmark\/\" alt=\"#meienaeratame Trendline\" \/><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; css=&#8221;.vc_custom_1778506115411{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4b65e0c30f90ed0474f0ea2cbe708331.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4b65e0c30f90ed0474f0ea2cbe708331.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4b65e0c30f90ed0474f0ea2cbe708331 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4b65e0c30f90ed0474f0ea2cbe708331 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4b65e0c30f90ed0474f0ea2cbe708331 alignright zoomInLeft animate-element  vc_custom_1767532211720 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%2090%2090&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/sinine_meie-naeratame_trendline-analytics-4-90x90.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/sinine_meie-naeratame_trendline-analytics-4-90x90.png 90w, https:\/\/trendline.ee\/wp-content\/uploads\/2025\/10\/sinine_meie-naeratame_trendline-analytics-4-180x180.png 180w\" loading=\"eager\" sizes=\"(max-width: 90px) 100vw, 90px\" width=\"90\" height=\"90\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/meie-naeratame-info-juhatusele\/sinine_meie-naeratame_trendline-analytics-4\/\" style=\"--ratio: 90 \/ 90;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1750861379568{margin-top: -10px !important;}&#8221;]<span id=\"creative-link-wrap-9582\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9582 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/aitah-et-naeratasid\/\" title=\"Ait\u00e4h, et naeratasid!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783248589956\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Lue aloitteesta: ``Me hymyilemme!`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Lue aloitteesta: ``Me hymyilemme!`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwLS0lM0UlMEElM0NzY3JpcHQlM0UlMjhmdW5jdGlvbiUyOHclMkNkJTJDcyUyQ2wlMkNpJTI5JTdCdyU1QmwlNUQlM0R3JTVCbCU1RCU3QyU3QyU1QiU1RCUzQnclNUJsJTVELnB1c2glMjglN0IlMjdndG0uc3RhcnQlMjclM0ElMEFuZXclMjBEYXRlJTI4JTI5LmdldFRpbWUlMjglMjklMkNldmVudCUzQSUyN2d0bS5qcyUyNyU3RCUyOSUzQnZhciUyMGYlM0RkLmdldEVsZW1lbnRzQnlUYWdOYW1lJTI4cyUyOSU1QjAlNUQlMkMlMEFqJTNEZC5jcmVhdGVFbGVtZW50JTI4cyUyOSUyQ2RsJTNEbCUyMSUzRCUyN2RhdGFMYXllciUyNyUzRiUyNyUyNmwlM0QlMjclMkJsJTNBJTI3JTI3JTNCai5hc3luYyUzRHRydWUlM0JqLnNyYyUzRCUwQSUyN2h0dHBzJTNBJTJGJTJGd3d3Lmdvb2dsZXRhZ21hbmFnZXIuY29tJTJGZ3RtLmpzJTNGaWQlM0QlMjclMkJpJTJCZGwlM0JmLnBhcmVudE5vZGUuaW5zZXJ0QmVmb3JlJTI4aiUyQ2YlMjklM0IlMEElN0QlMjklMjh3aW5kb3clMkNkb2N1bWVudCUyQyUyN3NjcmlwdCUyNyUyQyUyN2RhdGFMYXllciUyNyUyQyUyN0dUTS1XNDdUVDdXNiUyNyUyOSUzQiUzQyUyRnNjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMC0tJTNF[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Asiakaspalautteen keruu ja asiakaskokemuksen mittaaminen [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Voisivatko n\u00e4m\u00e4 14 tekij\u00e4\u00e4 auttaa nostamaan CX-tiedonkeruunne uudelle tasolle? [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;] 1 [\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Palvelemme teit\u00e4 koko Euroopassa Tarjoamme asiakaskokemuksen kartoituksen t\u00e4yden palvelun periaatteella (valmistelu, kyselyiden toteutus ja&hellip;<\/p>\n","protected":false},"author":1,"featured_media":19442,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-29219","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Asiakastyytyv\u00e4isyyden mittaaminen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asiakastyytyv\u00e4isyyden mittaaminen\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Asiakaspalautteen keruu ja asiakaskokemuksen mittaaminen [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Voisivatko n\u00e4m\u00e4 14 tekij\u00e4\u00e4 auttaa nostamaan CX-tiedonkeruunne uudelle tasolle? [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;] 1 [\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Palvelemme teit\u00e4 koko Euroopassa Tarjoamme asiakaskokemuksen kartoituksen t\u00e4yden palvelun periaatteella (valmistelu, kyselyiden toteutus ja&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/\" \/>\n<meta property=\"og:site_name\" content=\"Trendline\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/trendline.eesti\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T17:15:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2558\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Arvioitu lukuaika\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minuuttia\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/\",\"url\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/\",\"name\":\"Asiakastyytyv\u00e4isyyden mittaaminen\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/trendline.ee\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png\",\"datePublished\":\"2024-01-12T06:50:28+00:00\",\"dateModified\":\"2026-07-10T17:15:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/#breadcrumb\"},\"inLanguage\":\"fi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fi\",\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/#primaryimage\",\"url\":\"https:\\\/\\\/trendline.ee\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png\",\"contentUrl\":\"https:\\\/\\\/trendline.ee\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png\",\"width\":2558,\"height\":1080,\"caption\":\"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics net promoter score NPS soovitusindeks\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/asiakastyytyvaisyyden-mittaaminen\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Asiakastyytyv\u00e4isyyden mittaaminen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/#website\",\"url\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/\",\"name\":\"Trendline\",\"description\":\"M&otilde;&otilde;detavalt paremaks!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/trendline.ee\\\/fi\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fi\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Asiakastyytyv\u00e4isyyden mittaaminen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/","og_locale":"fi_FI","og_type":"article","og_title":"Asiakastyytyv\u00e4isyyden mittaaminen","og_description":"[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Asiakaspalautteen keruu ja asiakaskokemuksen mittaaminen [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;10&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Voisivatko n\u00e4m\u00e4 14 tekij\u00e4\u00e4 auttaa nostamaan CX-tiedonkeruunne uudelle tasolle? [\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#8221;] 1 [\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] Palvelemme teit\u00e4 koko Euroopassa Tarjoamme asiakaskokemuksen kartoituksen t\u00e4yden palvelun periaatteella (valmistelu, kyselyiden toteutus ja&hellip;","og_url":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/","og_site_name":"Trendline","article_publisher":"https:\/\/www.facebook.com\/trendline.eesti","article_modified_time":"2026-07-10T17:15:48+00:00","og_image":[{"width":2558,"height":1080,"url":"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Arvioitu lukuaika":"19 minuuttia"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/","url":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/","name":"Asiakastyytyv\u00e4isyyden mittaaminen","isPartOf":{"@id":"https:\/\/trendline.ee\/fi\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/#primaryimage"},"image":{"@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/#primaryimage"},"thumbnailUrl":"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png","datePublished":"2024-01-12T06:50:28+00:00","dateModified":"2026-07-10T17:15:48+00:00","breadcrumb":{"@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/#breadcrumb"},"inLanguage":"fi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/"]}]},{"@type":"ImageObject","inLanguage":"fi","@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/#primaryimage","url":"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png","contentUrl":"https:\/\/trendline.ee\/wp-content\/uploads\/2023\/02\/kliendikogemuse-kaardistamine-tagasiside-kusimine-kogumine-Trendline-Analytics.png","width":2558,"height":1080,"caption":"kliendikogemuse kaardistamine tagasiside k\u00fcsimine kogumine Trendline Analytics net promoter score NPS soovitusindeks"},{"@type":"BreadcrumbList","@id":"https:\/\/trendline.ee\/fi\/asiakastyytyvaisyyden-mittaaminen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trendline.ee\/fi\/"},{"@type":"ListItem","position":2,"name":"Asiakastyytyv\u00e4isyyden mittaaminen"}]},{"@type":"WebSite","@id":"https:\/\/trendline.ee\/fi\/#website","url":"https:\/\/trendline.ee\/fi\/","name":"Trendline","description":"M&otilde;&otilde;detavalt paremaks!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trendline.ee\/fi\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fi"}]}},"jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/pages\/29219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/comments?post=29219"}],"version-history":[{"count":5,"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/pages\/29219\/revisions"}],"predecessor-version":[{"id":29515,"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/pages\/29219\/revisions\/29515"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/media\/19442"}],"wp:attachment":[{"href":"https:\/\/trendline.ee\/fi\/wp-json\/wp\/v2\/media?parent=29219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}