{"id":30233,"date":"2020-03-27T18:30:16","date_gmt":"2020-03-27T15:30:16","guid":{"rendered":"https:\/\/trendline.ee\/moodulid\/"},"modified":"2026-08-14T22:44:41","modified_gmt":"2026-08-14T19:44:41","slug":"moodulid","status":"publish","type":"page","link":"https:\/\/trendline.ee\/fi\/obutsenija\/moodulid\/","title":{"rendered":"Trendline koolitusmoodulid"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">KOULUTUSMODUULIT:<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/6&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d47e98ddc9dfcb0612a28612a61710fd alignnone  vc_custom_1739288946970 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-puzzle-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-puzzle-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: left;\"><span style=\"color: #e04d60;\">Kootkaa koulutusohjelma juuri niist\u00e4 aiheista, jotka ovat t\u00e4rkeit\u00e4 Teid\u00e4n ty\u00f6ntekij\u00f6illenne.<br \/>\n<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;2\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Koulutusmoduulit:<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Esittelemme t\u00e4ss\u00e4 muutamia yleisimpi\u00e4 <a href=\"https:\/\/trendline.ee\/koolitused\/\">koulutusmoduuleja<\/a> n\u00e4ytt\u00e4\u00e4ksemme, milt\u00e4 niiden ajallinen jakautuminen suunnilleen voisi n\u00e4ytt\u00e4\u00e4. Yksitt\u00e4isist\u00e4 moduuleista voitte halutessanne itse suunnitella ja koota koulutusp\u00e4iv\u00e4t ja mietti\u00e4, mit\u00e4 haluatte meid\u00e4n opettavan ty\u00f6ntekij\u00f6illenne<\/span><span style=\"color: #404040; font-weight: normal;\">.<br \/>\n<\/span>Moduulin nimen ja lyhyen kuvauksen j\u00e4lkeen on ilmoitettu sen l\u00e4pik\u00e4ymiseen tarvittava arvioitu aika. Osan moduuleista voi k\u00e4sittelyn perusteellisuudesta ja osallistujien ty\u00f6teht\u00e4vist\u00e4 riippuen k\u00e4yd\u00e4 l\u00e4pi joko hieman yleisluontoisemmin tai viel\u00e4 perusteellisemmin.<br \/>\nModuulien j\u00e4lkeen ilmoitettu ajank\u00e4ytt\u00f6 on merkitty osuutena yhdest\u00e4 kokonaisesta koulutusp\u00e4iv\u00e4st\u00e4. Tavallisesti koulutusp\u00e4iv\u00e4 (10:00-16:00) kest\u00e4\u00e4 yhteens\u00e4 noin 7 akateemista tuntia (7 x 45 min).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c7e312f3be0f19ca6e3fe81ad85972b6 alignnone  vc_custom_1739226513495 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-exhibitor-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-exhibitor-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;4\/6&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">AIHE<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">LYHYT KUVAUS<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<blockquote>\n<h3 style=\"text-align: left;\"><strong><span style=\"color: #808080;\">KESTO<\/span><\/strong><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">MITEN P\u00c4\u00c4ST\u00c4 VAHVAAN PALVELU- JA MYYNTITULOKSEEN?<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>3 t\u00e4rke\u00e4\u00e4 tekij\u00e4\u00e4: PELIS\u00c4\u00c4NN\u00d6T kuntoon (selvyys siit\u00e4, mit\u00e4 yritys minulta odottaa), SOVELTAMINEN (kokeilu k\u00e4yt\u00e4nn\u00f6ss\u00e4 ja kehittyminen) ja TULOKSEN MITTAAMINEN (yrityksen odotusten objektiivinen mittaaminen Mystery Shopping -ratkaisulla sek\u00e4 subjektiivinen mutta yht\u00e4 t\u00e4rke\u00e4 puoli &#8211; todellisten asiakkaiden mielialan kartoittaminen asiakaspalautetta arvioimalla).<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">TUNTEEN LUOMINEN PALVELU- JA MYYNTITY\u00d6SS\u00c4<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Positiivisten ja negatiivisten tunteiden syntyminen asiakaskohtaamisessa. Aivokemian rooli. Miten luoda positiivinen tunne muuttumatta manipuloivaksi?<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">ASIAKASKOHTAAMINEN LOOGISENA JA LEIKKIS\u00c4N\u00c4 PROSESSINA<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>KONTAKTIN ALOITTAMINEN<br \/>\nASIAKKAAN TOIVEIDEN JA TARPEIDEN KARTOITTAMINEN<br \/>\nTUOTTEEN\/PALVELUN ESITTELY<br \/>\nLIS\u00c4SUOSITUSTEN ESITT\u00c4MINEN<br \/>\nSOPIMUKSEN VARMISTAMINEN<br \/>\nKONTAKTIN P\u00c4\u00c4TT\u00c4MINEN<br \/>\nJokaisen vaiheen k\u00e4sittelyss\u00e4 tavoite, periaatteet ja soveltamisen esimerkit koulutukseen osallistuvien ty\u00f6teht\u00e4vien mukaisesti.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>5\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">KONFLIKTITILANTEIDEN RATKAISEMINEN<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Asetamme koulutusmoduulin painotukset osallistujien ja heid\u00e4n ty\u00f6teht\u00e4viens\u00e4 mukaan. Keski\u00f6ss\u00e4 voivat olla j\u00e4nnitteiset tilanteet (reklamaatiot), joita syntyy asiakaskohtaamisissa tai my\u00f6s oman tiimin j\u00e4senten kanssa.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">VASTAV\u00c4ITTEIDEN K\u00c4SITTELY MYYNTITY\u00d6SS\u00c4<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Myyntity\u00f6h\u00f6n keskittyv\u00e4 keskustelu. K\u00e4sittelemme ja ratkaisemme vastav\u00e4itteit\u00e4, joita syntyy myyntity\u00f6n eri vaiheissa, kuten tapaamisesta sovittaessa, tuotteen\/palvelun esittelyss\u00e4 ja tarjouksen puolustamisessa. Valmistautumisen rooli ja merkitys vastav\u00e4itteisiin ja argumentteihin varautumisessa.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">ASIAKASL\u00c4HT\u00d6INEN LIS\u00c4MYYNTI<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>K\u00e4sittelemme lis\u00e4myynnin aiheen perusteellisesti ja m\u00e4\u00e4rit\u00e4mme lis\u00e4myynnin tavoitteen ja mielekkyyden, esteet sek\u00e4 asiakasl\u00e4ht\u00f6isen lis\u00e4myynnin tekniikat.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">LIS\u00c4MYYNNIN JUURRUTTAMINEN<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>K\u00e4ymme perusteellisesti l\u00e4pi yrityksen p\u00e4\u00e4tuotteen ja lis\u00e4tuotteen v\u00e4liset yhteydet ja kartoitamme n\u00e4iden yhteyksien perustelut.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">ASIAKASKONTAKTIN HALLINNAN K\u00c4YT\u00c4NN\u00d6N HARJOITTELU<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Harjoittelemme asiakaskontaktin hallintaa ja opitun soveltamista kontaktin aloittamisesta sen p\u00e4\u00e4tt\u00e4miseen ja asiakkaan yll\u00e4tt\u00e4vien vastav\u00e4itteiden k\u00e4sittelyyn myyntiprosessissa. Harjoituksissa pid\u00e4mme kaikki osallistujat aktiivisesti mukana jokaisen harjoituksen ajan. Kerromme mielell\u00e4mme, miten olemme siihen p\u00e4\u00e4sseet.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">VERKKOTAPAAMISTEN PIT\u00c4MINEN MYYNTITY\u00d6SS\u00c4<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Myyntity\u00f6n periaatteiden soveltaminen ja harjoittelu verkkotapaamisten pit\u00e4miseen. Verkkotapaamisten hyv\u00e4t ja huonot puolet, mit\u00e4 seurata ja mit\u00e4 k\u00e4ytt\u00e4\u00e4 rohkeasti. Myyntiprosessi verkkotapaamisessa. Koulutus haluttaessa yhdess\u00e4 k\u00e4yt\u00e4nn\u00f6n harjoittelun kanssa.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">ERITYYPPISTEN ASIAKASKONTAKTIEN HALLINTA<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Miss\u00e4 tilanteessa ja miten kunkin asiakaskontaktin etuja ja erityispiirteit\u00e4 kannattaa hy\u00f6dynt\u00e4\u00e4 taitavasti. S\u00e4hk\u00f6postikontakti, puhelinkontakti, verkkotapaaminen, asiakask\u00e4ynti &#8211; jokaisella on oma tavoitteensa sek\u00e4 hyv\u00e4t ja huonot puolensa.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">TIEDON KER\u00c4\u00c4MINEN TARJOUKSEN LAATIMISTA VARTEN<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Kartoitamme, mit\u00e4 tietoa on ker\u00e4tt\u00e4v\u00e4, milloin se kartoitetaan ja miten?<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">POSITIOINTI<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Millaisilla argumenteilla oman yrityksen voi positioida tiukassa kilpailussa. Mitk\u00e4 ovat vahvuudet ja &#8211; viel\u00e4 t\u00e4rke\u00e4mp\u00e4\u00e4 &#8211; kartoitamme ainutlaatuiset arvot. Miten ja milloin yritykseen liittyv\u00e4t argumentit kannattaa esitt\u00e4\u00e4? Eli tuotteen\/palvelun myymisen sijaan opimme myym\u00e4\u00e4n vakuuttavasti my\u00f6s oman yrityksemme.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>2\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">SYNERGIAN LUOMINEN TIIMISS\u00c4<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Synergian k\u00e4site. Miksi t\u00e4h\u00e4n vaikutukseen kannattaa pyrki\u00e4? Yhdess\u00e4 ty\u00f6skentely ei viel\u00e4 ole yhteisty\u00f6t\u00e4.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">PALVELUSTANDARDIN LUOMINEN<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Miksi palvelustandardia tarvitaan ja miten siihen tulisi suhtautua? Miten sit\u00e4 k\u00e4ytet\u00e4\u00e4n? Miten se pidet\u00e4\u00e4n ajan tasalla? Miksi on tarpeen luoda standardi, joka ei muuta ty\u00f6ntekij\u00f6it\u00e4 roboteiksi?<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>1\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">VAKUUTTAVA ESIINTYMINEN ASIAKKAAN EDESS\u00c4<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Itsevarman esiintymisen osatekij\u00e4t. K\u00e4ymme l\u00e4pi erilaisia puhetekniikoita (\u00e4\u00e4nens\u00e4vy, modulaatio, tauot, eleet, keskustelevuus, katsekontakti, esimerkit, vakuuttuneisuus, luontevuus, &#8230;). Koulutusp\u00e4iv\u00e4 yhdess\u00e4 k\u00e4yt\u00e4nn\u00f6n (video)harjoittelun kanssa.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;2\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">PALAUTEKESKUSTELUJEN PIT\u00c4MINEN<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Esihenkil\u00f6n \/ ty\u00f6ntekij\u00e4n palautekeskustelujen valmistelu, pit\u00e4minen ja soveltamisen seuranta.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>7\/7<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">&#8230;<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>&#8230;<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>&#8230;<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1586605565736{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d21eb08f846fa6b3ba9edbc42da69c12 alignnone  vc_custom_1739226501390 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-note-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-note-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"koolituste jaotusmaterjalid koolitused t\u00f6\u00f6vihik m\u00e4rkmed teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus m\u00fc\u00fck digikanalites juhtimiskoolitus\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Koulutusvihko<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><strong>Jokaiselle osallistujalle<\/strong> henkil\u00f6kohtainen jakomateriaali, jossa koko koulutuksen ohjelma on harjoitusten, esimerkkien, kaavioiden ja aktiivista mukana ajattelua tukevan aukkotekstin muodossa. Koulutusmateriaali on erinomainen l\u00e4hde koulutuksen t\u00e4rkeimpien ajatusten kertaamiseen ja mieleen palauttamiseen j\u00e4lkik\u00e4teen. <\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Lis\u00e4ksi koulutusvihko on hyv\u00e4 paikka kirjata muiden osallistujien kommentteja ja kouluttajan lis\u00e4ajatuksia. Pitk\u00e4n kokemuksemme perusteella A5-koko on k\u00e4yt\u00e4nn\u00f6llinen ja k\u00e4tev\u00e4 sek\u00e4 koulutuksen aikana ett\u00e4 j\u00e4lkik\u00e4yt\u00f6ss\u00e4.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586604411399{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-89bd01c5b124a8932a2e48ed42d1e27d alignnone  vc_custom_1771322304417 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Me osaamme!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">Yli 25 vuoden koulutuskokemuksen ansiosta ravintola-, v\u00e4hitt\u00e4iskaupan, pankki-, B2B- ja hotellialalla tunnemme eritt\u00e4in hyvin palvelu- ja myyntiviestinn\u00e4n yleisen tason Virossa ja tied\u00e4mme tarkasti, mihin koulutuksissa kannattaa keskitty\u00e4. <a href=\"https:\/\/trendline.ee\/testostud\/\">Mystery Shopping -palvelumme<\/a> kautta monilta samoilta aloilta ker\u00e4tyn ajantasaisen tiedon ansiosta tied\u00e4mme hyvin tarkasti, mihin koulutuksissa kannattaa painottaa.<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">Trendlinen koulutuksiin tyytyv\u00e4iset asiakkaat: Puhastusimport, If Kindlustus, Telia, Apollo Kino, Ramirent, Compensa, Swedbank, Baltic Restaurants, Tele2, Apotheka, Rimi, Cramo, Sportland, <a href=\"https:\/\/www.ericsson.com\/en\/about-us\/company-facts\/ericsson-worldwide\/estonia\">Ericsson Eesti<\/a>, Tervis Spaa Grupp, <a href=\"https:\/\/www.postimeesgrupp.ee\">Postimees Grupp<\/a>, Hedon Spa, Radisson BLU, ja monet muut.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#8221;3\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.32);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; css=&#8221;.vc_custom_1586604411399{margin-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-27880c2c2452cb4bf142168bdb290ab0 alignnone  vc_custom_1739226487663 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-commercial-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/fi\/koolitused\/icons8-commercial-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">Kysyk\u00e4\u00e4 rohkeasti lis\u00e4\u00e4<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">Esittelemme mielell\u00e4mme koulutuksiamme tarkemmin ja mukautamme ne Teid\u00e4n tavoitteisiinne<\/span><span style=\"color: #404040; font-weight: normal;\">.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f23660-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"23660\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fi\/wp-json\/wp\/v2\/pages\/30233#wpcf7-f23660-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\" data-gtm4wp-form-name=\"Kontaktivorm_koolitused\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"23660\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f23660-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Teie nimi\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Ettev\u00f5te\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"firma-nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firma-nimi\" \/><\/span>\n<\/p>\n<p>E-post\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Valige teema v\u00f5i teemad, mis v\u00f5iksid olla hetkel vajalikud ja kasulikud\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KUIDAS J\u00d5UDA TUGEVA TEENINDUS-, M\u00dc\u00dcGITULEMUSENI?\" \/><span class=\"wpcf7-list-item-label\">KUIDAS J\u00d5UDA TUGEVA TEENINDUS-, M\u00dc\u00dcGITULEMUSENI?<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"EMOTSIOONI TEKITAMINE TEENINDUS- ja M\u00dc\u00dcGIT\u00d6\u00d6S\" \/><span class=\"wpcf7-list-item-label\">EMOTSIOONI TEKITAMINE TEENINDUS- ja M\u00dc\u00dcGIT\u00d6\u00d6S<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDISUHTLUS, KUI LOOGILINE JA M\u00c4NGULINE PROTSESS\" \/><span class=\"wpcf7-list-item-label\">KLIENDISUHTLUS, KUI LOOGILINE JA M\u00c4NGULINE PROTSESS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KONFLIKTOLUKORDADE LAHENDAMINE\" \/><span class=\"wpcf7-list-item-label\">KONFLIKTOLUKORDADE LAHENDAMINE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDIKESKNE LISAM\u00dc\u00dcK ja SELLE JUURUTAMINE\" \/><span class=\"wpcf7-list-item-label\">KLIENDIKESKNE LISAM\u00dc\u00dcK ja SELLE JUURUTAMINE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"KLIENDIKONTAKTI HALDAMISE PRAKTILINE TREENING\" \/><span class=\"wpcf7-list-item-label\">KLIENDIKONTAKTI HALDAMISE PRAKTILINE TREENING<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"S\u00dcNERGIA LOOMINE MEESKONNAS\" \/><span class=\"wpcf7-list-item-label\">S\u00dcNERGIA LOOMINE MEESKONNAS<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"VEENEV ESINEMINE KLIENDI EES\" \/><span class=\"wpcf7-list-item-label\">VEENEV ESINEMINE KLIENDI EES<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-248\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-248[]\" value=\"muu teema ...\" \/><span class=\"wpcf7-list-item-label\">muu teema ...<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Kommentaar. Kirjutage n\u00e4iteks, mis ametitele milliseid koolitusi soovite ja millal.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SAADA\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"40\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][vc_row margin_top=&#8221;50&#8243; margin_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1623943605135{margin-bottom: 50px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1585409621257{margin-bottom: 0px !important;}&#8221;]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-standardid-1\" data-id=\"477\" id=\"SR7_477_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1130\" data-key=\"1130\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-0\" class=\"sr7-layer\">(Rohelise Laine poolt teenindatavad kaubam\u00e4rgid on: SOS International, ERGO, Seesam, Gjensidige Baltic, PZU, Swedbank, DNB, LHV, Mercedes-Benz, Jeep, Lancia, Citro\u00ebn, Hyundai, KIA, Iizi jpt.)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-54\" class=\"sr7-layer\">Merilin K\u00e4rmas<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-55\" class=\"sr7-layer\">ROHELINE LAINE, juhtimiskeskuse juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1130-56\" class=\"sr7-layer\">\"Meie h\u00e4\u00e4l telefonis on meie ettev\u00f5tte ja tellijate n\u00e4gu ning Rohelise Laine soov on, et iga helistaja saaks parima teeninduse osaliseks.\u2028\nSelle saavutamiseks otsisime mooduseid, et t\u00f5sta veelgi oma kollektiivi v\u00f5imekust teenindada kliente parimal v\u00f5imalikul moel, unustamata sealjuures ka meeskonna sisekliima ja iga meeskonnaliikme motivatsiooni eest hoolitsemist! Selles k\u00f5iges on Trendline meile ulatanud oma abistava k\u00e4e ning vastavalt meie soovidele pannud kokku meeskonnakoolituse, mis on olnud viimse kui \u00fche osaleja arvates v\u00e4\u00e4rtust andev kogemus. Plaanime Trendline\u2019iga koost\u00f6\u00f6d hoida ning soovitame soojalt ka teistele just nendelt koolitusi tellida!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-663\" data-key=\"663\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-40\" class=\"sr7-layer\">\"Postimees Grupp kaasas Trendline mahukasse koolitusprojekti, mille raames toimusid praktilised treeningud kogu m\u00fc\u00fcgimeeskonnale (Eestis, L\u00e4tis ja Leedus).\nKoolitus andis osalejatele enesekindlust, professionaalseid oskusi ja motivatsiooni. Soovitame Trendline rahuliku s\u00fcdamega, sest teame, et nende lahendused aitavad kaasa tulemuste saavutamisele.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-663-42\" class=\"sr7-layer\">POSTIMEES GRUPP, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-757\" data-key=\"757\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-54\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-55\" class=\"sr7-layer\">RAMIRENT BALTIC, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-757-56\" class=\"sr7-layer\">\"Ramirent p\u00f5hitegevus on erinevate ehitus- ja t\u00f6\u00f6stusseadmete renditeenused, seet\u00f5ttu on meie jaoks oluline k\u00f5rge klienditeeninduse tase.  Alustasime klienditeeninduse- ja m\u00fc\u00fcgikoolituste l\u00e4biviimist juba ligi 20 aastat tagasi, \u00fchtlasi v\u00f5tsime kasutusele teenindusstandardi, ettev\u00f5tte taset kontrollime testostude l\u00e4biviimisega. Aja jooksul oleme teinud koost\u00f6\u00f6d erinevate partneritega ning kvaliteet on k\u00f5vasti k\u00f5ikunud. Trendline on pakkunud meile professionaalse ja kaasaegse l\u00e4henemise nii koolituste kui ka testostude l\u00e4biviimisel, julgen soovitada Trendline k\u00f5igile tulevastele klientidele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-609\" data-key=\"609\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-40\" class=\"sr7-layer\">\"Olen Trendline koolitaja Eero heatasemeliste koolitustega kokku puutunud erinevates ettev\u00f5tetes. Ericssoni aegadel ja tema poolt l\u00e4biviidud juhtimiskoolitustega j\u00e4id juhid v\u00e4ga rahule. Swedbank m\u00e4letab koolitusi koolitusfirmaga Trendline, kui viidi l\u00e4bi mitmekordset koost\u00f6\u00f6d telefonin\u00f5ustamise ja veenva kliendisuhtluse teemadel. Meie n\u00f5ustajad ja juhid j\u00e4id koolituse sisu ja kvaliteediga rahule.\nEero on pikaajalise kogemusega koolitaja, kes oma koolitustega kindlasti ettev\u00f5tetele lisav\u00e4\u00e4rtust pakub.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-41\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-609-42\" class=\"sr7-layer\">SWEDBANK, personalidirektor<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-778\" data-key=\"778\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-54\" class=\"sr7-layer\">Brit Peterson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-55\" class=\"sr7-layer\">RIMI, koolitusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-778-56\" class=\"sr7-layer\">\"Oleme Rimis keskendunud kliendile ja v\u00e4\u00e4rtust loovatele tegevustele, mis iga p\u00e4eva pisut lihtsamaks teevad. \nKlienditeenindusalaste oskuste arendamisel ning tunnustamisel on Trendline meile mitmek\u00fclgselt abiks. Koost\u00f6\u00f6s toetame klienditeenindajaid l\u00e4bim\u00f5eldult ja vajadusp\u00f5hiselt, et nad saaksid t\u00e4ita oma t\u00f6\u00f6\u00fclesandeid v\u00f5imalikult pingevabalt ja s\u00fcsteemselt. Nii saame iga p\u00e4evaga paremaks ja tunneme t\u00f6\u00f6st rohkem r\u00f5\u00f5mu ja rahulolu. Soovitame igati Trendline testostude, koolituste ja kliendik\u00fcsitluste teenuseid!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-806\" data-key=\"806\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-40\" class=\"sr7-layer\">\"S\u00fcdameapteegi eesm\u00e4rgiks on pakkuda parimat apteegiteenust Eestis. Trendline on meile sellel teel ideaalseks koost\u00f6\u00f6partneriks just oma professionaalse ning personaalse l\u00e4henemise t\u00f5ttu. Parajaks proovikiviks on osutunud apteekrite kui k\u00f5rgelt haritud spetsialistide veenmine testostude vajalikkuses. Koost\u00f6\u00f6s Trendlinega on meil see \u00f5nnestunud just pakutud kompleksse l\u00e4henemise t\u00f5ttu (testostud, koolitused, \u00f5ppevideod jm). Eriti tooksin v\u00e4lja koolitusp\u00e4evad, mille tagasiside on paljude erinevate koolituste seas olnud \u00fcks parimaid - kiitnud on nii v\u00e4rsked alustavad apteegijuhatajad kui ka juba kogenud kolleegid. Soovitan Trendline kui v\u00e4ga kliendikeskset ja professionaalset koost\u00f6\u00f6partnerit!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-41\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-806-42\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK, teenindusjuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1122\" data-key=\"1122\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-40\" class=\"sr7-layer\">\"Telia esinduses on kliendiga otsene suhtlus v\u00f5tmeks edukale m\u00fc\u00fcgile. Selleks, et meie m\u00fc\u00fcgikonsultandid saaksid pakkuda parimat teenindust ja aidata klientidel leida endale sobivaimad lahendused, on pidev koolitus ja areng h\u00e4davajalik.\n\nTrendline pakub meile t\u00e4iuslikku lahendust, mis v\u00f5imaldab meil:\n\nM\u00f5\u00f5ta m\u00fc\u00fcgikonsultantide oskusi ja teadmisi.\nJ\u00e4lgida iga t\u00f6\u00f6taja edusamme ning anda sihitud tagasisidet.\nAnal\u00fc\u00fcsida m\u00fc\u00fcgiprotsesse ja tuvastada arengupunkte.\nKoolitada t\u00f6\u00f6tajaid personaalselt, kasutades testostude tulemusi.\nTrendline\u2019i lihtne ja intuitiivne testostude kasutajaliides teeb selle t\u00f6\u00f6riista kasutamise meeldivaks ja t\u00f5husaks.\n\nOleme v\u00e4ga rahul, et leidsime lahenduse, mis aitab meil t\u00f5sta m\u00fc\u00fcgikonsultantide kompetentsi ja parandada klienditeenindust.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-41\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1122-42\" class=\"sr7-layer\">TELIA, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1126\" data-key=\"1126\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-54\" class=\"sr7-layer\">Airi L\u00e4\u00e4ne<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, toitlustusjht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1126-56\" class=\"sr7-layer\">\"Hedon Spa & Hotel soovib pakkuda oma k\u00fclalistele parimat teenindust ning nende ootusi \u00fcletada ka k\u00f5ige keerulisemates olukordades. Fine-dining restoranis Raimond peame oluliseks igat detaili, millest eriti k\u00f5rgel kohal on soe ja inimlik teenindus, et luua meeldej\u00e4\u00e4v restorani kogemus. Selle jaoks oleme v\u00e4lja t\u00f6\u00f6tanud teenindusstandardi, mida koost\u00f6\u00f6s Trendlinega ajas parendanud ning ajakohastanud. Trendline koolitused on olnud p\u00f5nevad ja silmi avardavad meie meeskonna jaoks ning koost\u00f6\u00f6 nendega on meeldiv ja personaalne.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-793\" data-key=\"793\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-54\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-55\" class=\"sr7-layer\">TELE2, personalijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-793-56\" class=\"sr7-layer\">\"Et saada parimaks on vajalik teadlik toimetamine ja pidev areng. Valime sellele teele kaaslaseks ainult parimad koost\u00f6\u00f6partnerid! Trendline-ga alustasime koost\u00f6\u00f6d 2020 a l\u00f5pus ja me oleme teinud v\u00e4ga \u00f5ige valiku! Trendline on koost\u00f6\u00f6partner, kes m\u00f5tleb aktiivselt kaasa, on paindliku ja positiivse suhtumisega. 2021 (ja 2022 ja 2023) tunnistati Tele2 telekommunikatsiooni valdkonnas parima teenindusega ettev\u00f5tteks, oleme selle \u00fcle \u00e4\u00e4retult uhked. Koost\u00f6\u00f6s Trendline-ga hoiame seda taset ja teeme oma arengus h\u00fcppeid, et olla veelgi paremad positiivsete emotsioonide loomises teenindusprotsessis. Nende testostude veebip\u00f5hine keskkond on v\u00e4ga lihtne ja kerge kasutada.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1147\" data-key=\"1147\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-40\" class=\"sr7-layer\">\"Kasutame Trendline\u2019i klienditagasiside ja testostu teenuseid Apollo Kino meeskonna teenindusanal\u00fc\u00fcsi ja arenduse toetamiseks. Trendline\u2019i teenused v\u00f5imaldavad meil j\u00f5uda kinok\u00fclastajateni kogu Baltikumis ja saada v\u00e4\u00e4rtuslikku sisendit.\n\nKliendil on lihtne j\u00e4tta tagasiside nii seansi j\u00e4rel telefoni teavituse kaudu kui ka QR-koodi abil kohapeal. Kinodele pakub platvorm mugava ja selge \u00fclevaate k\u00fclastajakogemuse hetkeseisust.\n\nHindame v\u00e4ga Trendline\u2019i kiiret reageerimist ja valmisolekut arutada teenindusteemasid s\u00fcvitsi. Koost\u00f6\u00f6 Trendline\u2019iga ei piirdu pelgalt andmete kogumisega \u2013 nad on meile sisuline partner teeninduse arendamisel. Nende professionaalsus ja paindlikkus teevad igap\u00e4evase koost\u00f6\u00f6 sujuvaks ja tulemuslikuks.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-41\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-1147-42\" class=\"sr7-layer\">APOLLO KINO, teeninduskvaliteedi juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-821\" data-key=\"821\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-54\" class=\"sr7-layer\">Romet Rahnu<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-55\" class=\"sr7-layer\">HEDON SPA & HOTEL, m\u00fc\u00fcgiosakonna juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-821-56\" class=\"sr7-layer\">\"Hedon spaahotellis soovime alati oma k\u00fclalistele pakkuda parimat klienditeenindust ja rahulolu. Trendline annab meile kaasaegsed t\u00f6\u00f6riistad, mis v\u00f5imaldavad suurep\u00e4raselt j\u00e4lgida teenindusprotsesse ja saada m\u00f5\u00f5detud tulemusi. Trendline\u2019i personaalne ja professionaalne l\u00e4henemine on just need p\u00f5hjused, miks oleme nendega pikalt koost\u00f6\u00f6d teinud.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-606\" data-key=\"606\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-55\" class=\"sr7-layer\">TALLINK HOTELS, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-606-56\" class=\"sr7-layer\">\"Meie hotellides algas testostude koost\u00f6\u00f6 Trendline\u2019iga 2018 aasta kevadel, millele j\u00e4rgnesid \u00e4\u00e4rmiselt professionaalsed ja \u2028praktilised koolitused. Trendline on kindel valik saamaks usaldusv\u00e4\u00e4rselt m\u00f5\u00f5detud tulemusi. \u2028Tallink Hotels soovitab julgelt kasutada Trendline oskusi ja teadmisi teeninduskvaliteedi t\u00f5stmiseks.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-607\" data-key=\"607\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-35\" class=\"sr7-layer\">\"Koost\u00f6\u00f6 Trendline-ga on kestnud pikki h\u00e4id aastaid.\nTrendline on t\u00e4na \u00fcks tugevamaid ja paremaid v\u00f5imalusi turul oma klienditeeninduse taseme monitoorimiseks. Julgen igati soovitada kasutada Trendline poolt pakutavaid lahendusi!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-607-37\" class=\"sr7-layer\">TERVIS SPAA GRUPP, juht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-611\" data-key=\"611\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-35\" class=\"sr7-layer\">\"Oleme Trendline'ga teinud koost\u00f6\u00f6d p\u00e4ris mitmel korral. Eriti tooks v\u00e4lja nende v\u00f5imekust koostada koolitusi, mis konkreetse maja spetsiifikaga t\u00e4pselt kokku l\u00e4hevad. Oskavad koolitada nii v\u00e4rskeid alustajaid kui juba staazikaid m\u00fc\u00fcgiinimesi. Ja k\u00f5ige selle proffessionaalsuse k\u00f5rval meeldiv ja s\u00f5bralik olek. Soovitan kindlalt!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-36\" class=\"sr7-layer\">Sven-Erik Volberg<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-611-37\" class=\"sr7-layer\">VILLA AMMENDE, hotellijuht<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-612\" data-key=\"612\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-55\" class=\"sr7-layer\">BOCUSE D\u2019OR EESTI, president<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-612-56\" class=\"sr7-layer\">\"Minu hinnangul algab tipptasemel teenindus kontseptsiooni fikseerimisest ja sealt edasi peab pidevalt panustama, et see ei j\u00e4\u00e4ks pelgalt paberile. Gloria t\u00f6\u00f6tab t\u00e4naseni Trendline loodud ja juurutatud teenindusstandarditega. Soovitan julgelt!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-764\" data-key=\"764\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-54\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-55\" class=\"sr7-layer\">SPICE & SPICE HOME, turundusjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-764-56\" class=\"sr7-layer\">\"Spice ja Spice Home kaubanduskeskuste t\u00e4htis prioriteet on heatasemeline klienditeenindus. T\u00f6\u00f6tame koos \u00fc\u00fcrnikega selle saavutamise nimel. Trendline roll objektiivse ja teenindusprotsessi p\u00f5hise testostuteenuse pakkumisel on t\u00e4htis. Oleme koost\u00f6\u00f6ga v\u00e4ga rahul. Soovitame Trendline testostuteenust eriti t\u00e4nu selle interaktiivse kasutajaliidese ja nende kliendikeskse l\u00e4henemise t\u00f5ttu.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-608\" data-key=\"608\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-48\" class=\"sr7-layer\">VIRU KESKUS, turundus \u2013 ja kommunikatsioonidirektor (nov 2008 \u2013 jaan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-608-50\" class=\"sr7-layer\">\"Trendline eristub oma konkurentidest \u00fclima p\u00f5hjalikkuse ja innukuse poolest ning valmiduselt olemasolevaid lahendusi kliendi vajadustega vastavusse viia. Tahe valdkonda sisuliselt parendada ja v\u00e4simatu t\u00f6\u00f6 selle nimel n\u00e4ivad ehk seda kirjeldades elementaarsed, ent kui Trendline\u2019iga koost\u00f6\u00f6d tegema asute, m\u00e4rkate olulist erinevust. Soovitan koost\u00f6\u00f6d Trendline\u2019ga ning ootan huviga, milliseid k\u00f5rgusi Eero Palmi juhtimisel j\u00e4rgmisena vallutama asutakse.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-610\" data-key=\"610\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-45\" class=\"sr7-layer\">PetCity, tegevjuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-610-46\" class=\"sr7-layer\">\"Otsisime koost\u00f6\u00f6partnerit Baltikumis, kes suudaks pakkuda samav\u00e4\u00e4rset kvaliteetset teenust k\u00f5igis kolmes riigis. Trendline poolt pakutav programm on v\u00e4ga hea ja \u00fclevaatlik, samas lihtne ja kasutatav k\u00f5ikidele t\u00f6\u00f6tajatele. Oleme saanud parema \u00fclevaate oma teeninduse tasemest. Soovitan kindlasti ka teistele teenindusettev\u00f5tetele.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-613\" data-key=\"613\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-48\" class=\"sr7-layer\">SPORTLAND, jaem\u00fc\u00fcgijuht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-613-50\" class=\"sr7-layer\">\"Sportlandis on klienditeenindus alati olnud \u00fcks olulisimatest alustaladest, sest suurep\u00e4rane teenindus on lahutamatu osa br\u00e4ndi identiteedist. Trendline on ennast t\u00f5estanud kui t\u00f5hus ja usaldusv\u00e4\u00e4rne partner kes ei ole pelgalt passiivne teenuseosutaja, vaid aktiivne kaasar\u00e4\u00e4kija, kes aitab tuvastada kitsaskohti ja pakkuda v\u00e4lja parendusi. \u00dcheks suureks eeliseks on Trendline'i v\u00f5ime pakkuda teeninduse taseme j\u00e4lgimist nii testostude kui ka siseauditite abil. Trendline'i poolt pakutav QR koodide p\u00f5hine klienditagasiside lahendus on samuti meie jaoks v\u00e4ga v\u00e4\u00e4rtuslik t\u00f6\u00f6riist, mis v\u00f5imaldab saada otsest ja kohest tagasisidet. Nende pakutavad t\u00f6\u00f6riistad ja teenused on aidanud Sportlandil hoida oma klienditeeninduse standardeid k\u00f5rgel ning olla pidevas arengus.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-614\" data-key=\"614\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-48\" class=\"sr7-layer\">RAKVERE P\u00d5HJAKESKUS, juht<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-49\" class=\"sr7-layer\">Tiiu Onga<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_477_1-614-50\" class=\"sr7-layer\">\"Uudis Trendline\u2019i pakutavast teenusest m\u00f5\u00f5ta kaubanduskeskuse kaupluste teenindustaset kontseptsioonip\u00f5hiselt j\u00f5udis meieni 2019. aasta s\u00fcgisel.\nAlanud koost\u00f6\u00f6 on olnud professionaalne ning protsess nauditavalt kiire ja tulemuslik.\nV\u00e4\u00e4rtustame \u00fchise eesm\u00e4rgi t\u00e4itmisse panustavat partnerit ja julgustame j\u00e4rele proovima!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_477_1-1011\" data-key=\"1011\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8610\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost 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