{"id":19773,"date":"2025-02-10T01:20:00","date_gmt":"2025-02-09T22:20:00","guid":{"rendered":"https:\/\/trendline.ee\/testostude-kvaliteet-kuidas-hinnata\/"},"modified":"2025-05-18T22:36:54","modified_gmt":"2025-05-18T19:36:54","slug":"kvalitativu-slepenas-vertesanas","status":"publish","type":"post","link":"https:\/\/trendline.ee\/lv\/kvalitativu-slepenas-vertesanas\/","title":{"rendered":"K\u0101 nodro\u0161in\u0101t KVALITAT\u012aVU slepen\u0101s v\u0113rt\u0113\u0161anas pakalpojumu?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Slepen\u0101s v\u0113rt\u0113\u0161anas kvalit\u0101te ir svar\u012bgs faktors uz\u0146\u0113muma att\u012bst\u012bbas darb\u012bbu pareizo fokusu noteik\u0161an\u0101 &#8211; neatkar\u012bgi no t\u0101, vai tie ir mazumtirgot\u0101ji, sabiedrisk\u0101s \u0113din\u0101\u0161anas p\u0101rst\u0101vji, viesn\u012bcas un SPA, vai finan\u0161u instit\u016bcijas. K\u0101p\u0113c t\u0101 var apgalvot? <a href=\"\/lv?page_id=3987\">Slepen\u0101s v\u0113rt\u0113\u0161anas<\/a> b\u016bt\u012bba ir nov\u0113rt\u0113t patieso situ\u0101ciju jeb pajaut\u0101t &#8211; k\u0101da ir \u0161\u012b br\u012b\u017ea <strong>realit\u0101te<\/strong>?<\/p>\r\n\r\n<p>Balstoties uz \u0161o pakalpojumu, tiek izstr\u0101d\u0101ti <strong>r\u012bc\u012bbas pl\u0101ni<\/strong> n\u0101kotnei \u2013 var teikt, ka <strong>tiek veikta \u201cdiagnostika\u201d.<\/strong> Pamatojoties uz to, tiek nolemts, k\u0101das apm\u0101c\u012bbas ir nepiecie\u0161amas un kam. Bet \u2026 k\u0101 iesp\u0113jams nov\u0113rt\u0113t pa\u0161a v\u0113rt\u0113t\u0101ja <strong>kvalit\u0101ti<\/strong>? K\u0101 saprast, vai sniegtais Slepen\u0101s v\u0113rt\u0113\u0161anas pakalpojums ir kvalitat\u012bvs? Citiem v\u0101rdiem sakot &#8211; k\u0101 iesp\u0113jams nov\u0113rt\u0113t to, kur\u0161 veic diagnostiku?<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<h2 class=\"wp-block-heading\">1<strong>. <strong>Slepen\u0101 v\u0113rt\u0113t\u0101ja motiv\u0101cija<\/strong><\/strong><\/h2>\r\n\r\n<p>Slepen\u0101s v\u0113rt\u0113\u0161anas darbs ir <strong>t\u0101ds pats darbs k\u0101 jebkur\u0161 cits<\/strong>! Slepen\u0101 v\u0113rt\u0113t\u0101ja pien\u0101kumos ietilpst da\u017e\u0101du uzdevumu izpilde, piem\u0113ram:<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li>visp\u0101r\u0113jo <strong>pakalpojumu snieg\u0161anas principu izpratne<\/strong>;<\/li>\r\n\r\n\r\n\r\n<li>konkr\u0113to darba uzdevumu iepaz\u012b\u0161ana (piem\u0113ram, <strong>apmekl\u0113juma scen\u0101rijs<\/strong> un <strong>uzved\u012bbas principi<\/strong>);<\/li>\r\n\r\n\r\n\r\n<li><strong>iepaz\u012b\u0161an\u0101s <\/strong>ar nov\u0113rt\u0113juma anketu;<\/li>\r\n\r\n\r\n\r\n<li>apmekl\u0113juma <strong>izpl\u0101no\u0161ana<\/strong> (\u012bpa\u0161i izaicino\u0161i, ja attiec\u012bg\u0101 projekta v\u0113rt\u0113jam\u0101 m\u0113r\u0137auditorija ir konkr\u0113ti darbinieki &#8211; j\u0101\u0146em v\u0113r\u0101 to individu\u0101lie darba grafiki);<\/li>\r\n\r\n\r\n\r\n<li>apmekl\u0113juma <strong>veik\u0161ana<\/strong>;<\/li>\r\n\r\n\r\n\r\n<li>r\u016bp\u012bga anketas <strong>aizpild\u012b\u0161ana<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p><\/p>\r\n\r\n<p>Nenoliedzami, paveikt\u0101 <strong>darba atalgojums<\/strong>, kuru nodro\u0161ina Slepen\u0101s v\u0113rt\u0113\u0161anas uz\u0146\u0113mums, ir b\u016btisks motivators <a href=\"https:\/\/trendline.ee\/lv\/vai-velaties-klut-par-slepeno-vertetaju\/\">Slepenajam v\u0113rt\u0113t\u0101jam<\/a> palikt \u0161aj\u0101 darb\u0101, k\u0101 ar\u012b to <strong>veikt apzin\u012bgi. <\/strong>Darba atalgojums 3-4 eiro robe\u017e\u0101s, visticam\u0101k, nesp\u0113tu motiv\u0113t visus iepriek\u0161min\u0113tos so\u013cus veikt kvalitat\u012bvi.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. <strong>Slepen\u0101s v\u0113rt\u0113\u0161anas kvalit\u0101tes atsl\u0113ga &#8211; objektivit\u0101te<\/strong><\/strong><\/h2>\r\n\r\n<p>Slepen\u0101s v\u0113rt\u0113\u0161anas kvalit\u0101ti viennoz\u012bm\u012bgi ietekm\u0113 apmekl\u0113juma zi\u0146ojuma objektivit\u0101te. Ja Slepenajam v\u0113rt\u0113t\u0101jam tiek jaut\u0101ts, ko vi\u0146i <strong>person\u012bgi dom\u0101, j\u016bt<\/strong> vai pat<strong> iesaka<\/strong>, un \u0161ie rezult\u0101ti ietekm\u0113 kop\u0113jo apmekl\u0113juma v\u0113rt\u0113jumu, tad viegli var rasties pretrunas taj\u0101, ko j\u016bt un dom\u0101 <strong>v\u0113rt\u0113tais darbinieks<\/strong>, vai pat, ko darbinieks <strong>zina<\/strong> par to, ko <strong>darba dev\u0113js<\/strong> no vi\u0146a faktiski sagaida (vadoties p\u0113c pakalpojuma snieg\u0161anas standartiem). Past\u0101v cita veida pakalpojumi un iesp\u0113jas klientu person\u012bgo viedok\u013cu apkopo\u0161anai! (Par <a href=\"https:\/\/trendline.ee\/en\/customer-satisfaction-feedback-gathering\/\">klientu atsauksmju<\/a> apkopo\u0161anas pakalpojumu lasiet \u0161eit). Subjektivit\u0101tes pie\u013cau\u0161ana Slepen\u0101s v\u0113rt\u0113\u0161anas nozar\u0113 noved pie apstr\u012bdamiem rezult\u0101tiem, jo situ\u0101cijas tiek uztvertas un izprastas at\u0161\u0137ir\u012bgi. Lai nodro\u0161in\u0101tu objektivit\u0101ti, anket\u0101s j\u0101atspogu\u013cojas izpratnei par v\u0113rt\u0113jam\u0101 pakalpojuma nozari un taj\u0101 iesp\u0113jamaj\u0101m situ\u0101cij\u0101m, k\u0101 ar\u012b anketas saturam j\u0101b\u016bt piel\u0101gotam konkr\u0113t\u0101 uz\u0146\u0113muma pakalpojuma standartiem. Da\u017e\u0101d\u0101s pakalpojumu snieg\u0161anas nozar\u0113s un taj\u0101s sastopamaj\u0101s situ\u0101cij\u0101s (piem\u0113ram, kasieris, elektronikas veikala darbinieks vai viesn\u012bcas administrators) pr\u0101t\u012bgi b\u016btu izmantot konkr\u0113tajai nozarei piel\u0101gotu anketu, jo pakalpojuma snieg\u0161anas b\u016bt\u012bba, k\u0101 ar\u012b komunik\u0101cija ar klientu taj\u0101s, k\u0101 zin\u0101ms, m\u0113dz krietni at\u0161\u0137irties.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<h2 class=\"wp-block-heading\"><strong><strong>K\u0101 Slepen\u0101s v\u0113rt\u0113\u0161anas pakalpojumos sasniegt augst\u0101ko iesp\u0113jamo kvalit\u0101ti?<\/strong><\/strong><\/h2>\r\n\r\n<p><strong>2021. gada 21. j\u016blij\u0101 <\/strong>Eiropas Savien\u012bbas <a href=\"https:\/\/www.eba.europa.eu\/european-banking-authority-publishes-methodological-guide-mystery-shopping\">EBI<\/a> (Eiropas Banku iest\u0101de) public\u0113ja profesion\u0101\u013cu rad\u012btu un r\u016bp\u012bgi izstr\u0101d\u0101tu dokumentu ar rekomend\u0113jam\u0101m vadl\u012bnij\u0101m Slepen\u0101s v\u0113rt\u0113\u0161anas organiz\u0113\u0161anai Eirop\u0101. L\u016bk, da\u017eas no vadl\u012bnij\u0101m, kas<strong> j\u0101\u0146em v\u0113r\u0101 ikvienam klientam<\/strong>, kur\u0161 v\u0113las k\u013c\u016bt par Slepen\u0101s v\u0113rt\u0113\u0161anas uz\u0146\u0113muma klientu un izmantot t\u0101 pied\u0101v\u0101tos pakalpojumus, lai sp\u0113tu ieg\u016bt <a href=\"https:\/\/trendline.ee\/lv\/trendline-platforma\/\">kvalit\u012bvus<\/a> un patiesus rezult\u0101tus:<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<ul class=\"wp-block-list\">\r\n<li style=\"list-style-type: none;\">\r\n<ul class=\"wp-block-list\">\r\n<li>izvairieties l\u016bgt slepen\u0101 v\u0113rt\u0113t\u0101ja <strong>person\u012bgo<\/strong> viedokli;<\/li>\r\n\r\n\r\n\r\n<li>sagatavojiet <strong>skaidrus un saprotamus<\/strong> apmekl\u0113juma <strong>scen\u0101rijus<\/strong>;<\/li>\r\n\r\n\r\n\r\n<li>anket\u0101 iek\u013caujiet <strong>ne vair\u0101k k\u0101 30<\/strong> jaut\u0101jumus;<\/li>\r\n\r\n\r\n\r\n<li>slepenais v\u0113rt\u0113t\u0101js nedr\u012bkst <strong>provoc\u0113t vai ar agres\u012bvu attieksmi p\u0101rbaud\u012bt<\/strong> k\u0101du no v\u0113rt\u0113jamajiem darbiniekiem, tie\u0161i otr\u0101di, j\u0101uzvedas p\u0113c iesp\u0113jas neitr\u0101l\u0101k;<\/li>\r\n\r\n\r\n\r\n<li>j\u0101nodro\u0161ina visaptvero\u0161a <strong>apm\u0101c\u012bba<\/strong> un <strong>instrukciju<\/strong> snieg\u0161ana tiem, kuri v\u0113las k\u013c\u016bt par slepenajiem v\u0113rt\u0113t\u0101jiem;<\/li>\r\n\r\n\r\n\r\n<li>j\u0101izvair\u0101s uzdot <strong>viedok\u013ca<\/strong> jaut\u0101jumus;<\/li>\r\n\r\n\r\n\r\n<li>ja tiek izmantoti subjekt\u012bva rakstura jaut\u0101jumi, tad tie <strong>j\u0101no\u0161\u0137ir<\/strong> no objekt\u012bva rakstura jaut\u0101jumiem;<\/li>\r\n\r\n\r\n\r\n<li>v\u0113rt\u0113jot darbinieka atbilst\u012bbu darbam, j\u0101\u0146em v\u0113r\u0101 attiec\u012bg\u0101 <strong>uz\u0146\u0113muma<\/strong> standarti un v\u0113lmes;<\/li>\r\n\r\n\r\n\r\n<li>anket\u0101 v\u0113lams pievienot <strong>br\u012bvu vietu tekstam<\/strong>, kur\u0101 slepenais v\u0113rt\u0113t\u0101js,<strong> ja nepiecie\u0161ams<\/strong>, var atst\u0101t piez\u012bmes;<\/li>\r\n\r\n\r\n\r\n<li>sazi\u0146ai ar slepenajiem v\u0113rt\u0113t\u0101jiem <strong>nor\u012bkot vienu cilv\u0113ku jeb projektu vad\u012bt\u0101ju<\/strong>, kas atbild\u012bgs par slepen\u0101s v\u0113rt\u0113\u0161anas vi\u013c\u0146iem;<\/li>\r\n\r\n\r\n\r\n<li>ieg\u016btos rezult\u0101tus <strong>kategoriz\u0113t<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<p><\/p>\r\n\r\n<p>Visticam\u0101k, J\u016bs piekrit\u012bsiet &#8211; <strong>ja nepiecie\u0161ams lietot medikamentus, ikviens v\u0113las, lai tie b\u016btu augstas kvalit\u0101tes<\/strong>. T\u0101pat, ja slepen\u0101s v\u0113rt\u0113\u0161anas sagatavo\u0161an\u0101s darbu proces\u0101 viss tiks detaliz\u0113ti p\u0101rrun\u0101ts un nok\u0101rtots, pakalpojuma sniegums neizrais\u012bs <strong>aler\u0123iskas reakcijas<\/strong> v\u0113rt\u0113jamo darbinieku vid\u016b, bet dr\u012bz\u0101k b\u016bs k\u0101 l\u012bdzeklis, kas <strong>atbalst\u012bs<\/strong>,<strong> stiprin\u0101<\/strong>s un sistem\u0101tiski <strong>att\u012bst\u012bs<\/strong> k\u0101 katru individu\u0101li, t\u0101 ar\u012b uz\u0146\u0113mumu kopum\u0101.<\/p>\r\n\r\n<p><strong>Eero Palms<\/strong><\/p>\r\n\r\n<p>Trendline Analytics, CEO<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<figure class=\"wp-block-image\"><a href=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/11\/image.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" class=\"wp-image-18935\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/11\/image.png?resize=16%2C16&amp;ssl=1\" alt=\"\" \/><\/a><\/figure>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p class=\"has-white-color has-text-color\">.<\/p>\r\n\r\n<p><strong>Trendline<\/strong> &#8211; vair\u0101k nek\u0101 20 gadu pieredze!<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/07\/icons8-Guarantee-100-20.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" class=\"wp-image-18003\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/07\/icons8-Guarantee-100-20.png?resize=100%2C100&#038;ssl=1\" alt=\"Trendline Analytics 20 aastat kogemust - koolitused, testostud, teenindusstandardid, k\u00fcsitlused\" \/><\/a><\/figure>\r\n\r\n<p>\u00a0<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Slepen\u0101s v\u0113rt\u0113\u0161anas kvalit\u0101te ir svar\u012bgs faktors uz\u0146\u0113muma att\u012bst\u012bbas darb\u012bbu pareizo fokusu noteik\u0161an\u0101 &#8211; neatkar\u012bgi no t\u0101, vai tie ir mazumtirgot\u0101ji, sabiedrisk\u0101s \u0113din\u0101\u0161anas p\u0101rst\u0101vji, viesn\u012bcas un SPA, vai finan\u0161u instit\u016bcijas. K\u0101p\u0113c t\u0101 var apgalvot? Slepen\u0101s v\u0113rt\u0113\u0161anas b\u016bt\u012bba ir nov\u0113rt\u0113t patieso situ\u0101ciju jeb pajaut\u0101t &#8211; k\u0101da ir \u0161\u012b br\u012b\u017ea realit\u0101te?<br \/>\nT\u0101pat, ja slepen\u0101s v\u0113rt\u0113\u0161anas sagatavo\u0161an\u0101s darbu proces\u0101 viss tiks detaliz\u0113ti p\u0101rrun\u0101ts un nok\u0101rtots, pakalpojuma sniegums neizrais\u012bs aler\u0123iskas reakcijas v\u0113rt\u0113jamo darbinieku vid\u016b, bet dr\u012bz\u0101k b\u016bs k\u0101 l\u012bdzeklis, kas atbalst\u012bs, stiprin\u0101s un sistem\u0101tiski att\u012bst\u012bs k\u0101 katru individu\u0101li, t\u0101 ar\u012b uz\u0146\u0113mumu kopum\u0101.<\/p>\n","protected":false},"author":1,"featured_media":10019,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[131,80,132,133],"tags":[],"class_list":["post-19773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-avaleht-lv","category-slepena-vertesana","category-top-2-lv","category-top-loetud-lv","category-131","category-80","category-132","category-133","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>K\u0101 nodro\u0161in\u0101t KVALITAT\u012aVU slepen\u0101s v\u0113rt\u0113\u0161anas pakalpojumu?<\/title>\n<meta name=\"description\" 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