{"id":29232,"date":"2024-01-12T09:50:28","date_gmt":"2024-01-12T06:50:28","guid":{"rendered":"https:\/\/trendline.ee\/kliendikogemuse-tagasiside-kogumine\/"},"modified":"2026-07-10T20:12:41","modified_gmt":"2026-07-10T17:12:41","slug":"kliendikogemuse-tagasiside-kogumine","status":"publish","type":"page","link":"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/","title":{"rendered":"KLIENDIKOGEMUSE kaardistamine"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#187;&#187;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=&#187;&#187;]JTNDJTIxLS0lMjBHb29nbGUlMjBUYWclMjBNYW5hZ2VyJTIwJTI4bm9zY3JpcHQlMjklMjAtLSUzRSUwQSUzQ25vc2NyaXB0JTNFJTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xldGFnbWFuYWdlci5jb20lMkZucy5odG1sJTNGaWQlM0RHVE0tVzQ3VFQ3VzYlMjIlMEFoZWlnaHQlM0QlMjIwJTIyJTIwd2lkdGglM0QlMjIwJTIyJTIwc3R5bGUlM0QlMjJkaXNwbGF5JTNBbm9uZSUzQnZpc2liaWxpdHklM0FoaWRkZW4lMjIlM0UlM0MlMkZpZnJhbWUlM0UlM0MlMkZub3NjcmlwdCUzRSUwQSUzQyUyMS0tJTIwRW5kJTIwR29vZ2xlJTIwVGFnJTIwTWFuYWdlciUyMCUyOG5vc2NyaXB0JTI5JTIwLS0lM0U=[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column offset=&#187;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#187;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #e04d60;\">\u0421\u0431\u043e\u0440 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;10&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1772026650037{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041c\u043e\u0433\u0443\u0442 \u043b\u0438 \u044d\u0442\u0438 14 \u0444\u0430\u043a\u0442\u043e\u0440\u043e\u0432 \u043f\u043e\u043c\u043e\u0447\u044c \u0432\u044b\u0432\u0435\u0441\u0442\u0438 \u0441\u0431\u043e\u0440 \u0412\u0430\u0448\u0435\u0433\u043e CX \u043d\u0430 \u043d\u043e\u0432\u044b\u0439 \u0443\u0440\u043e\u0432\u0435\u043d\u044c?<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-52c054efac30dd1d1c886932d044b90e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-52c054efac30dd1d1c886932d044b90e alignnone  vc_custom_1742574909147 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-world-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-world-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"worldwide pan baltic mystery shopping testostud\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1782635572113{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">1<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041c\u044b \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0435\u043c \u0412\u0430\u0441 \u043f\u043e \u0432\u0441\u0435\u0439 \u0415\u0432\u0440\u043e\u043f\u0435<\/span><\/span><\/h2>\n<h4>\u041c\u044b \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0443\u0441\u043b\u0443\u0433\u0443 \u043a\u0430\u0440\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u043f\u043e\u0434 \u043a\u043b\u044e\u0447 (\u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0430, \u043f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u0438 \u043e\u0431\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432) \u0432\u043e \u0432\u0441\u0435\u0439 \u0411\u0430\u043b\u0442\u0438\u0438, \u0421\u0435\u0432\u0435\u0440\u043d\u044b\u0445 \u0441\u0442\u0440\u0430\u043d\u0430\u0445 \u0438 \u043f\u043e \u0432\u0441\u0435\u0439 \u0415\u0432\u0440\u043e\u043f\u0435. \u042d\u0442\u043e \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u0430\u044f \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u0438 \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u0442\u044c \u0412\u0430\u0448\u0438 <strong>\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438<\/strong> \u0438 <strong>\u0431\u0440\u0435\u043d\u0434\u044b<\/strong> \u0432 \u0435\u0434\u0438\u043d\u043e\u043c \u043c\u0430\u0441\u0448\u0442\u0430\u0431\u0435 \u043f\u043e\u0432\u0441\u044e\u0434\u0443. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043c\u043e\u0436\u043d\u043e \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043a\u0430\u043a \u043f\u043e \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0435, \u0442\u0430\u043a \u0438 \u043f\u043e \u0431\u043e\u043b\u0435\u0435 \u0434\u0435\u0442\u0430\u043b\u044c\u043d\u043e\u043c\u0443 \u0440\u0435\u0433\u0438\u043e\u043d\u0443 \u0438\u043b\u0438 \u0434\u0430\u0436\u0435 \u043f\u043e \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u043c\u0443 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0443.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-c135f0d8413d71929a9daa053b86eded .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-c135f0d8413d71929a9daa053b86eded alignnone  vc_custom_1736066836102 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-language-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-language-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783178440181{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">2<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041c\u043d\u043e\u0433\u043e\u044f\u0437\u044b\u0447\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u0421 \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c \u0434\u043b\u044f \u043e\u043f\u0440\u043e\u0441\u043e\u0432 Trendline \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0442\u044c \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u0443 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043d\u0430 \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u0438\u043c \u044f\u0437\u044b\u043a\u0430\u0445, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 EST, <a href=\"https:\/\/trendline.ee\/en\/mystery-shopping-in-baltic-countries\/\">ENG<\/a>, <a href=\"https:\/\/trendline.ee\/lv\/slepena-vertesana\/\">LAT<\/a>, <a href=\"\/?page_id=8494\">LIT<\/a>, FIN, RUS &#8230; \u0438\u043b\u0438 \u043d\u0430 \u0434\u0440\u0443\u0433\u043e\u043c \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c \u044f\u0437\u044b\u043a\u0435.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u041f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0435\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0435\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u044b, \u0433\u043e\u0432\u043e\u0440\u044f\u0449\u0438\u0435 \u043d\u0430 \u0440\u0430\u0437\u043d\u044b\u0445 \u044f\u0437\u044b\u043a\u0430\u0445. \u0418 \u0445\u043e\u0442\u044f \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442 \u0432\u0432\u043e\u0434\u0438\u0442 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043d\u0430 \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u043e\u043c \u0438\u043c \u044f\u0437\u044b\u043a\u0435, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u0430\u0442\u0440\u0438\u0432\u0430\u0442\u044c \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0432\u0441\u0451 \u0440\u0430\u0432\u043d\u043e \u043d\u0430 \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u043e\u043c \u0412\u0430\u043c\u0438 \u044f\u0437\u044b\u043a\u0435. \u0422\u0430\u043a\u0436\u0435 \u043c\u0433\u043d\u043e\u0432\u0435\u043d\u043d\u043e \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u044f\u0442\u0441\u044f <strong>\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438<\/strong> <strong>\u0432 \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0439 \u0444\u043e\u0440\u043c\u0435.<\/strong><\/span><\/h4>\n<h4>\u041e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u043e \u0432 \u0441\u043b\u0443\u0447\u0430\u0435, \u043a\u043e\u0433\u0434\u0430 \u044f\u0437\u044b\u043a \u0433\u043e\u043b\u043e\u0432\u043d\u043e\u0433\u043e \u043e\u0444\u0438\u0441\u0430 \u043e\u0442\u043b\u0438\u0447\u0430\u0435\u0442\u0441\u044f \u043e\u0442 \u044f\u0437\u044b\u043a\u0430 \u0441\u0442\u0440\u0430\u043d\u044b, \u0433\u0434\u0435 \u0440\u0430\u0441\u043f\u043e\u043b\u043e\u0436\u0435\u043d\u044b \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u0438\/\u0438\u043b\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u044b.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa42f749f2671a77052960ae424d2982 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa42f749f2671a77052960ae424d2982 alignnone  vc_custom_1782408541055 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-tailors-dummy-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-tailors-dummy-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1782635624425{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">3<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0410\u043d\u043a\u0435\u0442\u044b, \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u043f\u043e\u0434 \u0437\u0430\u043a\u0430\u0437<\/span><\/span><\/h2>\n<h4>\u041d\u0430 \u044d\u0442\u0430\u043f\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u043c\u044b \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0430\u043d\u043a\u0435\u0442\u044b \u0434\u043b\u044f \u0441\u0431\u043e\u0440\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, <strong>\u0443\u0447\u0438\u0442\u044b\u0432\u0430\u044e\u0449\u0438\u0435 \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0438<\/strong> <strong>\u0412\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438<\/strong> (\u043f\u043e\u0434\u0445\u043e\u0434 \u043f\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f\u043c). \u041c\u044b \u0441\u043e\u0437\u0434\u0430\u0451\u043c \u0430\u043d\u043a\u0435\u0442\u044b \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u0434\u043d\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u043c\u043e\u0442\u0438\u0432\u0438\u0440\u0443\u044e\u0442 \u0412\u0430\u0448\u0438\u0445 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043f\u043e\u043c\u043d\u0438\u0442\u044c \u043e \u0432\u0430\u0436\u043d\u044b\u0445 \u0432\u0435\u0449\u0430\u0445 \u0438 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u0442\u044c \u0438\u0445.<\/h4>\n<h4>\u0412 \u0440\u0430\u0437\u043d\u044b\u0435 \u043f\u0435\u0440\u0438\u043e\u0434\u044b \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0440\u0430\u0437\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b (\u0430\u043d\u043a\u0435\u0442\u044b), \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u0430\u0436\u043d\u044b \u0438\u043c\u0435\u043d\u043d\u043e \u0432 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442. \u0418 \u0445\u043e\u0442\u044f \u0432 \u0444\u043e\u043d\u043e\u0432\u043e\u043c \u0440\u0435\u0436\u0438\u043c\u0435 \u043c\u044b \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c \u043e\u043f\u0440\u043e\u0441 \u043d\u0430 \u0440\u0430\u0437\u043d\u044b\u0435 \u0430\u043d\u043a\u0435\u0442\u044b, \u0412\u0430\u043c \u0432 \u0441\u0432\u043e\u0438\u0445 \u043f\u0435\u0447\u0430\u0442\u043d\u044b\u0445 \u0438\u043b\u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0445 \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u0430\u0445 (\u0441\u0441\u044b\u043b\u043a\u0430\u0445) \u043d\u0438\u0447\u0435\u0433\u043e \u043c\u0435\u043d\u044f\u0442\u044c \u043d\u0435 \u043d\u0443\u0436\u043d\u043e.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-aa185cb48a61f3cb96071fad348b37f7 alignnone  vc_custom_1783177885149 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/icons8-diamond-care-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-diamond-care-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"Trendline Analytics testostud mystery shopping erip\u00e4ra CX kliendik\u00fcsitlused siseaudit internal audit benefit m\u00fc\u00fck ja turunduskoolitus kliendikogemuse klienditagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783178447195{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">4<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;.vc_custom_1783193479932{margin-bottom: 30px !important;}&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441 \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442 \u043f\u043e\u043d\u0438\u043c\u0430\u043b \u0435\u0433\u043e \u0442\u0430\u043a \u0436\u0435, \u043a\u0430\u043a \u0438 \u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0438\u0439<\/span><\/span><\/h2>\n<h4>\u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, &#171;<strong>\u0434\u0430<\/strong>&#187; &#8212; &#171;<strong>\u043d\u0435\u0442<\/strong>&#171;, <strong>\u0432\u0430\u0440\u0438\u0430\u043d\u0442\u044b \u043e\u0442\u0432\u0435\u0442\u043e\u0432<\/strong> (\u0432\u044b\u0431\u043e\u0440 \u043e\u0434\u043d\u043e\u0433\u043e \u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445), <strong>\u0448\u043a\u0430\u043b\u0443 1-5<\/strong> \u0438 <strong>\u0441\u0432\u043e\u0431\u043e\u0434\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442<\/strong>.<\/h4>\n<h4>\u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u0438\u0437\u0431\u0435\u0433\u0430\u0442\u044c \u0441\u0431\u043e\u0440\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043f\u043e 11-\u0431\u0430\u043b\u043b\u044c\u043d\u043e\u0439 \u0448\u043a\u0430\u043b\u0435 NPS \u0438\u043b\u0438 <em>recommendation<\/em>-\u0438\u043d\u0434\u0435\u043a\u0441\u0430 (\u0438\u043d\u0434\u0435\u043a\u0441\u0430 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0439 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438), \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u0442\u0435, \u043a\u0442\u043e \u0441\u0442\u0430\u0432\u0438\u0442 7 \u0438 8, \u0438\u0441\u043a\u043b\u044e\u0447\u0430\u044e\u0442\u0441\u044f \u0438\u0437 \u0447\u0438\u0441\u043b\u0430 \u043f\u043e\u043b\u043e\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u043e\u0446\u0435\u043d\u043e\u043a. \u041c\u044b \u0441\u0447\u0438\u0442\u0430\u0435\u043c \u044d\u0442\u043e \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043e\u0431\u0449\u0438\u043c, \u043a\u0440\u0430\u0439\u043d\u0438\u043c \u0438 \u0434\u043b\u044f \u043c\u043d\u043e\u0433\u0438\u0445 \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u043e\u0432 \u043d\u0435\u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c. \u0412\u043e\u043f\u0440\u043e\u0441 \u043e \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u0442\u0430\u043a\u0436\u0435 \u043d\u0435 \u0434\u0430\u0451\u0442 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043d\u0440\u0430\u0432\u0438\u0442\u0441\u044f, \u0430 \u0447\u0442\u043e \u043d\u0435\u0442. \u0422\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438 \u0436\u0435 \u043d\u0430\u0448\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430 \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e \u0440\u0430\u0441\u0441\u0447\u0438\u0442\u044b\u0432\u0430\u0435\u0442 \u0444\u043e\u0440\u043c\u0443\u043b\u0443 NPS ((9+10) &#8212; (0-6)), \u0438 \u0435\u0441\u043b\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0442\u043e\u0433\u043e \u0436\u0435\u043b\u0430\u044e\u0442, \u043c\u044b \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u043c \u0438 \u044d\u0442\u043e\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 (\u0432 \u0442\u0430\u043a\u043e\u043c \u0441\u043b\u0443\u0447\u0430\u0435, \u043e\u0434\u043d\u0430\u043a\u043e, \u043c\u044b \u043d\u0435 \u0441\u043c\u0435\u0448\u0438\u0432\u0430\u0435\u043c \u0435\u0433\u043e \u0441 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c\u0438, \u0444\u043e\u0440\u043c\u0443\u043b\u044b \u0440\u0430\u0441\u0447\u0451\u0442\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043e\u0442\u043b\u0438\u0447\u0430\u044e\u0442\u0441\u044f \u043e\u0442 \u0438\u043d\u0434\u0435\u043a\u0441\u0430 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-1803\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-1803 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783349146672\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u0418\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 (recommendation index) \u2013 \u0437\u0430\u0447\u0435\u043c \u0441\u043e\u0437\u0434\u0430\u043d \u0438 \u043a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c? \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u0418\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 (recommendation index) \u2013 \u0437\u0430\u0447\u0435\u043c \u0441\u043e\u0437\u0434\u0430\u043d \u0438 \u043a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c? \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3f6358456722be0793c81aa4e2b50ef4 alignnone  vc_custom_1783178804937 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-talk-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-talk-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179433741{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">5<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0412\u043e\u043f\u0440\u043e\u0441\u044b \u0441\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u044b\u043c \u043e\u0442\u0432\u0435\u0442\u043e\u043c<\/span><\/span><\/h2>\n<h4>\u041e\u0442\u0432\u0435\u0442 \u0432 \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0439 \u0444\u043e\u0440\u043c\u0435 \u043c\u043e\u0436\u043d\u043e \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0442\u044c \u043a\u0430\u043a <strong>\u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u043c\u0438<\/strong> \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u043c\u0438, \u0442\u0430\u043a \u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0440\u044f\u0434\u043e\u043c \u0441 <strong>\u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u043c\u0438 \u043e\u0442\u0432\u0435\u0442\u0430\u043c\u0438<\/strong> (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 \u0432\u043e\u043f\u0440\u043e\u0441\u0430\u0445 \u0441 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u0430\u043c\u0438) \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e\u0435 \u043f\u043e\u043b\u0435 \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u0442\u0435\u043a\u0441\u0442\u0430, \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u043d\u044f\u0442\u044c, \u0447\u0442\u043e \u043f\u043e\u043d\u0440\u0430\u0432\u0438\u043b\u043e\u0441\u044c \u0438\u043b\u0438 \u043d\u0435\u0442, \u043b\u0438\u0431\u043e \u0443\u0442\u043e\u0447\u043d\u0438\u0442\u044c \u0447\u0442\u043e-\u0442\u043e \u0435\u0449\u0451.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-62d5d45990251e809b7a84e75b3e166e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-62d5d45990251e809b7a84e75b3e166e alignnone  vc_custom_1782412046943 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/06\/icons8-user-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-user-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179440322{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">6<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;.vc_custom_1783175523259{margin-bottom: 20px !important;}&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0412\u0430\u0448\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u0432\u0438\u0434\u044f\u0442 \u0438\u043c\u0435\u043d\u043d\u043e \u0442\u043e, \u0447\u0442\u043e \u0412\u044b \u0440\u0430\u0437\u0440\u0435\u0448\u0430\u0435\u0442\u0435 \u0432\u0438\u0434\u0435\u0442\u044c<\/span><\/span><\/h2>\n<h4>\u041d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0435 \u043c\u044b \u0441\u043e\u0437\u0434\u0430\u0451\u043c \u0434\u043b\u044f \u0412\u0430\u0448\u0435\u0439 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u043d\u0435\u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0435 \u0447\u0438\u0441\u043b\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u2014 \u0440\u043e\u0432\u043d\u043e \u0441\u0442\u043e\u043b\u044c\u043a\u043e, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043d\u0443\u0436\u043d\u043e. \u0414\u043b\u044f \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u0434\u0430\u0442\u044c, \u0447\u0442\u043e \u0435\u043c\u0443 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 \u0434\u0430\u043d\u043d\u044b\u0435 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u0433\u043e <strong>\u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f<\/strong>, <strong>\u0440\u0435\u0433\u0438\u043e\u043d\u0430<\/strong>, <strong>\u0441\u0442\u0440\u0430\u043d\u044b<\/strong> \u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0441\u0442\u0440\u0430\u043d.<\/h4>\n<h4>\u0427\u0438\u0441\u043b\u043e \u0412\u0430\u0448\u0438\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0432 \u0441\u0440\u0435\u0434\u0435 Trendline <strong>\u043d\u0435 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043e<\/strong>, \u0438 \u044d\u0442\u043e <strong>\u043d\u0435 \u0432\u043b\u0438\u044f\u0435\u0442<\/strong> \u043d\u0430 <strong>\u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c<\/strong> \u0443\u0441\u043b\u0443\u0433\u0438.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d75690feb05705ea450af40865409459 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d75690feb05705ea450af40865409459 alignnone  vc_custom_1782408425925 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-filter-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-filter-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179445876{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">7<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;.vc_custom_1783242093916{margin-bottom: 0px !important;}&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0418\u043d\u0442\u0435\u0440\u0430\u043a\u0442\u0438\u0432\u043d\u044b\u0439 \u0430\u043d\u0430\u043b\u0438\u0437<\/span><\/span><\/h2>\n<h4>\u041c\u043d\u043e\u0433\u043e\u044f\u0437\u044b\u0447\u043d\u0430\u044f <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">\u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0430<\/a> <strong>\u043f\u0440\u043e\u0441\u0442\u043e<\/strong> \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u043e, \u043f\u043e \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u0442\u0435\u043c\u0430\u043c \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 <strong>\u0441\u0438\u043b\u044c\u043d\u044b\u0435<\/strong> \u0438 <strong>\u0441\u043b\u0430\u0431\u044b\u0435<\/strong> \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430. \u0424\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b \u043c\u044b \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u0435\u043c \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u043f\u043e\u0436\u0435\u043b\u0430\u043d\u0438\u044f\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/h4>\n<h4>\u041a\u0430\u0436\u0434\u044b\u0439 \u043a\u043b\u0438\u0435\u043d\u0442 \u043c\u043e\u0436\u0435\u0442 \u0441\u0430\u043c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0432\u0430\u0436\u043d\u044b\u0435 \u043a\u0440\u0438\u0442\u0435\u0440\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043d\u0443\u0436\u043d\u043e \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c, <strong>\u0441\u0440\u0430\u0432\u043d\u0438\u0432\u0430\u0442\u044c<\/strong> \u0438 <strong>\u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong>. \u0412 \u0440\u0430\u0437\u043d\u044b\u0435 \u043c\u043e\u043c\u0435\u043d\u0442\u044b \u043c\u043e\u0436\u043d\u043e \u0444\u043e\u043a\u0443\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u0440\u0430\u0437\u043d\u044b\u0445 \u0444\u0430\u043a\u0442\u043e\u0440\u0430\u0445 \u0438 \u0441\u0440\u0430\u0432\u043d\u0438\u0432\u0430\u0442\u044c \u0441 \u043f\u0440\u0435\u0436\u043d\u0438\u043c\u0438 <strong>\u043f\u0435\u0440\u0438\u043e\u0434\u0430\u043c\u0438<\/strong>.<\/h4>\n<h4><a href=\"https:\/\/trendline.ee\/kliendikogemuse-tagasiside-kogumine\/\">\u041c\u043d\u0435\u043d\u0438\u0435 \u043e\u0431\u044b\u0447\u043d\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a> (CX), \u0442\u0430\u0439\u043d\u044b\u0435 \u043f\u043e\u043a\u0443\u043f\u043a\u0438 \u0438 <a href=\"https:\/\/trendline.ee\/siseaudit\/\">\u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0430\u0443\u0434\u0438\u0442<\/a> (\u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u044f \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0435\u0439 \u0437\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435\u043c) \u2014 \u0430\u043d\u0430\u043b\u0438\u0437 <strong>\u0432 \u043e\u0434\u043d\u043e\u043c \u043c\u0435\u0441\u0442\u0435<\/strong>.<\/h4>\n<h4>\u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043c\u043e\u0436\u043d\u043e <strong>\u043d\u0430 \u043e\u0434\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438<\/strong> \u0432\u0438\u0434\u0435\u0442\u044c, \u043a\u0430\u043a \u0447\u0443\u0432\u0441\u0442\u0432\u0443\u044e\u0442 \u0441\u0435\u0431\u044f \u0441\u0430\u043c\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u00abX\u00bb (<strong>EX &#8212; Employee Experience<\/strong>), \u043a\u0430\u043a \u043a \u043d\u0438\u043c \u043e\u0442\u043d\u043e\u0441\u044f\u0442\u0441\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u044b (<strong>CX &#8212; Customer Experience<\/strong>) \u0438 \u0432 \u043a\u0430\u043a\u043e\u0439 \u043c\u0435\u0440\u0435 \u043e\u043d\u0438 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u044e\u0442 \u0442\u043e, \u0447\u0442\u043e \u0440\u0430\u0431\u043e\u0442\u043e\u0434\u0430\u0442\u0435\u043b\u044c \u043f\u0440\u043e\u0441\u0438\u0442 \u0438\u0445 \u0434\u0435\u043b\u0430\u0442\u044c (<strong>MS &#8212; Mystery Shopping<\/strong>).<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9735\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9735 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/kasutajaliides\/\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783193460333\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u041d\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443 \u0441 \u043e\u0431\u0437\u043e\u0440\u043e\u043c \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u041d\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443 \u0441 \u043e\u0431\u0437\u043e\u0440\u043e\u043c \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-eaea057a0280385abd2ab4aea9f36f5c alignnone  vc_custom_1782409654844 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-paper-plane-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/koolitused\/oskused-ja-hoiakud-klienditeeninduses\/icons8-paper-plane-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"hoiakute koolitus klienditeenindus teeninduskoolitus m\u00fc\u00fcgikoolitus turunduskoolitus\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179450958{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">8<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u044d\u043a\u0441\u043f\u043e\u0440\u0442\u0430 \u0434\u0430\u043d\u043d\u044b\u0445<\/span><\/span><\/h2>\n<h4>\u0412\u0441\u0435 \u0441\u043e\u0431\u0440\u0430\u043d\u043d\u044b\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u043f\u0440\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u0438 \u043c\u043e\u0436\u043d\u043e <strong>\u044d\u043a\u0441\u043f\u043e\u0440\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong> (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432 Excel, \u043a\u043e\u0433\u0434\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u043d\u0443\u0436\u043d\u043e \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u043a \u0434\u0440\u0443\u0433\u0438\u043c \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044f\u043c, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 \u043a\u0430\u043a <strong>\u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440 \u043f\u0440\u0435\u043c\u0438\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0444\u043e\u043d\u0434\u0430<\/strong>). \u0422\u0430\u043a\u0436\u0435 \u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c <strong>\u0432\u0441\u0435 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u043b\u0443\u0447\u0430\u0438<\/strong> \u0438 \u043f\u0440\u043e\u0447\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u0432 \u0444\u043e\u0440\u043c\u0430\u0442\u0435 PDF (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0447\u0442\u043e\u0431\u044b \u043f\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c \u0430\u043d\u043a\u0435\u0442\u044b \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0445 \u0441\u043b\u0443\u0447\u0430\u0435\u0432).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33f7c48a4e7ad847b8a069f26a70460c alignnone  vc_custom_1742630830754 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-no-entry-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-no-entry-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine kliendik\u00fcsitlused cx customer experience kliendikogemuse kaardistamine kogumine\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179456622{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">9<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041e\u0434\u043d\u043e\u043a\u0440\u0430\u0442\u043d\u044b\u0439 \u043e\u0442\u0432\u0435\u0442<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">\u0411\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u044b\u0435 \u043e\u043f\u0440\u043e\u0441\u044b \u043c\u044b \u043c\u043e\u0436\u0435\u043c \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u043a\u0430\u0436\u0434\u044b\u0439 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043b\u0443\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u043e\u0433 \u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u043e\u0434\u0438\u043d \u0440\u0430\u0437. \u042d\u0442\u043e \u0445\u043e\u0440\u043e\u0448\u0430\u044f \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043e\u0442 <strong>\u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u0438\u043b\u0438 <strong>\u043f\u0430\u0440\u0442\u043d\u0451\u0440\u043e\u0432<\/strong>. \u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0432 \u0444\u043e\u043d\u043e\u0432\u043e\u043c \u0440\u0435\u0436\u0438\u043c\u0435 \u0432\u043d\u043e\u0441\u0438\u0442\u044c \u0441\u0430\u043c\u0443\u044e \u0440\u0430\u0437\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u043e \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u0412\u044b \u0437\u0430\u0442\u0435\u043c \u0445\u043e\u0442\u0438\u0442\u0435 <strong>\u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong> \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0440\u0435\u0433\u0438\u043e\u043d, \u0441\u0440\u043e\u043a \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0435\u0441\u0442\u0432\u0430 (\u0432\u043e\u0437\u043d\u0438\u043a\u0430\u0435\u0442 \u0441\u0440\u0430\u0432\u043d\u0435\u043d\u0438\u0435, \u043a\u0430\u043a \u0447\u0443\u0432\u0441\u0442\u0432\u0443\u044e\u0442 \u0441\u0435\u0431\u044f \u043d\u043e\u0432\u044b\u0435 \u0438 \u0434\u0430\u0432\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u044b), \u043a\u043b\u0438\u0435\u043d\u0442-\u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440 (\u043c\u043e\u0436\u043d\u043e \u0443\u0432\u0438\u0434\u0435\u0442\u044c, \u043a\u0430\u043a \u0447\u0443\u0432\u0441\u0442\u0432\u0443\u044e\u0442 \u0441\u0435\u0431\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0412\u0430\u0448\u0438\u0445 \u0440\u0430\u0437\u043d\u044b\u0445 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u043e\u0432), \u0442\u043e\u0432\u0430\u0440\u043d\u044b\u0435 \u0433\u0440\u0443\u043f\u043f\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442, \u0438 \u0442. \u0434. \u041f\u0440\u0438 \u0431\u043e\u043b\u0435\u0435 \u0434\u043b\u0438\u043d\u043d\u043e\u043c \u043e\u043f\u0440\u043e\u0441\u0435 \u043a\u0430\u0436\u0434\u044b\u0439 \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442 \u043c\u043e\u0436\u0435\u0442 \u043f\u043e \u0445\u043e\u0434\u0443 <strong>\u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c<\/strong> \u0441\u0432\u043e\u044e \u0430\u043d\u043a\u0435\u0442\u0443 \u0438 \u0437\u0430\u0442\u0435\u043c \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0438\u0442\u044c.<\/span><\/h4>\n<h4><span style=\"color: #404040;\">\u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u043c\u044b \u043c\u043e\u0436\u0435\u043c \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0430\u0442\u044c \u0437\u0430\u043f\u043e\u043b\u043d\u0438\u0442\u044c \u043e\u0434\u0438\u043d \u0438 \u0442\u043e\u0442 \u0436\u0435 \u043e\u043f\u0440\u043e\u0441 \u043f\u043e <strong>\u0440\u0430\u0437\u043d\u044b\u043c \u043a\u0430\u043d\u0430\u043b\u0430\u043c<\/strong>. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u0442\u043f\u0440\u0430\u0432\u0438\u0432 \u043f\u0438\u0441\u044c\u043c\u043e \u0438\/\u0438\u043b\u0438 SMS, \u043b\u0438\u0431\u043e \u0432 \u043a\u043e\u043d\u0446\u0435 \u043e\u0431\u0437\u0432\u043e\u043d\u0438\u0442\u044c \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u044e\u0449\u0438\u0445 \u0438 \u043e\u043f\u0440\u043e\u0441\u0438\u0442\u044c \u0438\u0445 \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e.<\/span><\/h4>\n<h4><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1642705351120{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-136d2f9bb8f743350d060a26e7970c20 alignnone  vc_custom_1742630866869 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-roadblock-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-roadblock-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"vastamise sageduse reguleerimine cx kliendik\u00fcsitlused klienditagasiside klienditeekond mystery shopping testostud kliendikogemuse kaardistamine\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783179462772{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">10<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0420\u0435\u0433\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435 \u0447\u0430\u0441\u0442\u043e\u0442\u044b \u043e\u0442\u0432\u0435\u0442\u043e\u0432<\/span><\/span><\/h2>\n<h4><span style=\"color: #404040;\">\u0412 \u0440\u0435\u0448\u0435\u043d\u0438\u0438 \u0434\u043b\u044f \u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043c\u044b \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0438\u0432\u0430\u0435\u043c, \u043a\u0430\u043a \u0447\u0430\u0441\u0442\u043e \u043e\u0434\u0438\u043d \u0438 \u0442\u043e\u0442 \u0436\u0435 \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442 \u043c\u043e\u0436\u0435\u0442 \u043e\u0442\u0432\u0435\u0447\u0430\u0442\u044c \u0441\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0435\u043c. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044f \u044d\u0442\u0443 \u0444\u0443\u043d\u043a\u0446\u0438\u044e, \u043c\u044b \u043c\u043e\u0436\u0435\u043c \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u0447\u0430\u0441\u0442\u0443\u044e \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043e\u0442 \u043e\u0434\u043d\u043e\u0433\u043e \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430 \u0438\u043b\u0438 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044e, \u043a\u043e\u0433\u0434\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 \u0430\u043a\u0442\u0438\u0432\u043d\u043e \u0445\u0432\u0430\u043b\u044f\u0442 \u0441\u0430\u043c\u0438 \u0441\u0435\u0431\u044f. \u041c\u044b \u0438\u0441\u043a\u043b\u044e\u0447\u0430\u0435\u043c \u043d\u0435\u043c\u0435\u0434\u043b\u0435\u043d\u043d\u044b\u0435 \u043f\u043e\u0432\u0442\u043e\u0440\u043d\u044b\u0435 \u043e\u0446\u0435\u043d\u043a\u0438 \u043a\u0430\u043a \u043e\u0442 \u0433\u0438\u043f\u0435\u0440\u0444\u0430\u043d\u0430\u0442\u043e\u0432, \u0442\u0430\u043a \u0438 \u043e\u0442 \u043a\u0440\u0430\u0439\u043d\u0435 \u043d\u0435\u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u0445 \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u043e\u0432.<\/span><\/h4>\n<h4><strong>\u0414\u043e\u0441\u0442\u043e\u0432\u0435\u0440\u043d\u043e\u0441\u0442\u044c<\/strong> \u0441\u043e\u0431\u0440\u0430\u043d\u043d\u044b\u0445 \u0434\u0430\u043d\u043d\u044b\u0445 \u0431\u044b\u043b\u0430 \u0431\u044b \u044f\u0432\u043d\u043e \u0441\u043e\u043c\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0439, \u0435\u0441\u043b\u0438 \u0431\u044b \u043e\u0442\u0432\u0435\u0447\u0430\u0442\u044c \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u043b\u043e \u0431\u0435\u0437 \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u0438\u0439 \u0438 \u0441\u043f\u0430\u043c\u043e\u043c.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-be65b9a2aafc71d2f511f9899ccafc18 alignnone  vc_custom_1782413753176 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-fingerprint-settings-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/siseaudit\/icons8-fingerprint-settings-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783181823442{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">11<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041d\u0430\u0434\u0451\u0436\u043d\u043e \u0437\u0430\u0449\u0438\u0449\u0451\u043d\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u041f\u0440\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u0438 \u043c\u044b \u043c\u043e\u0436\u0435\u043c \u0440\u0430\u0437\u0440\u0435\u0448\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u0412\u0430\u0448\u0438\u043c \u0434\u0430\u043d\u043d\u044b\u043c \u0442\u043e\u043b\u044c\u043a\u043e \u0441 \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u044b\u0445 \u0412\u0430\u043c\u0438 <strong>IP-\u0430\u0434\u0440\u0435\u0441\u043e\u0432<\/strong>, \u0442\u043e \u0435\u0441\u0442\u044c \u0447\u0435\u0440\u0435\u0437 \u0437\u0430\u0434\u0430\u043d\u043d\u044b\u0435 \u0412\u0430\u043c\u0438 \u00ab\u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0435 \u0432\u043e\u0440\u043e\u0442\u0430\u00bb. \u042d\u0442\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0435\u0442 <strong>\u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0437\u0430\u0449\u0438\u0442\u0443<\/strong> \u0434\u0430\u043d\u043d\u044b\u0445, \u043a\u0430\u0441\u0430\u044e\u0449\u0438\u0445\u0441\u044f \u0412\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0412\u0430\u0436\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u043c\u0435\u0436\u0434\u0443\u043d\u0430\u0440\u043e\u0434\u043d\u044b\u0445 \u043a\u043e\u043d\u0446\u0435\u0440\u043d\u043e\u0432 \u0441 \u0432\u044b\u0441\u043e\u043a\u0438\u043c\u0438 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u043c\u0438 \u043a \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u0438\u0445 \u0434\u0430\u043d\u043d\u044b\u0445.<\/span><\/h4>\n<h4>\u041a\u0440\u0443\u043f\u043d\u044b\u0435 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u044f \u043c\u043e\u0433\u0443\u0442 \u0432\u0445\u043e\u0434\u0438\u0442\u044c \u0441 \u0443\u0447\u0451\u0442\u043d\u044b\u043c\u0438 \u0437\u0430\u043f\u0438\u0441\u044f\u043c\u0438 <strong>Azure AD<\/strong> \u0438\u043b\u0438 <strong>Office 365<\/strong>. \u042d\u0442\u043e \u043f\u043e\u0432\u044b\u0448\u0430\u0435\u0442 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u044c, \u0443\u043f\u0440\u043e\u0449\u0430\u0435\u0442 \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0438 \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0412\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0438 \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u044b\u0435 \u0438\u043c \u043f\u0440\u0430\u0432\u0430 \u0432 \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u043e\u043c \u0441\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u0438.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1586198742204{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-575d30312015ebf5be3ae56b0d4a33a0 alignnone  vc_custom_1736066830560 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-report-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-report-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kokkuv\u00f5tte raport anal\u00fc\u00fcs kokkuv\u00f5te tugevused ja n\u00f5rkused naeratus naeratame\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783181830294{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">12<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041d\u0430\u0433\u043b\u044f\u0434\u043d\u044b\u0439 \u043e\u0442\u0447\u0451\u0442 \u043f\u043e \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u0438\u0438 \u043e\u043f\u0440\u043e\u0441\u0430<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u041f\u0440\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u0438 \u043f\u043e\u0441\u043b\u0435 \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u0438\u044f \u043e\u043f\u0440\u043e\u0441\u0430 (\u0438\u043b\u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0440\u0430\u0437 \u0432 \u0433\u043e\u0434) \u043c\u044b \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0443\u0435\u043c \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0438, \u043e\u043f\u0438\u0440\u0430\u044f\u0441\u044c \u043d\u0430 \u043d\u0430\u0448 \u043c\u043d\u043e\u0433\u043e\u043b\u0435\u0442\u043d\u0438\u0439 \u043e\u043f\u044b\u0442, \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 <strong>\u0441\u0438\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u043e\u0440\u043e\u043d\u044b<\/strong>, <strong>\u0441\u043b\u0430\u0431\u044b\u0435 \u0441\u0442\u043e\u0440\u043e\u043d\u044b<\/strong> \u0438 <strong>\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u043a \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044e<\/strong>. \u041c\u044b \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u043c \u0441\u0440\u0430\u0432\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u0442\u0440\u0435\u043d\u0434\u044b \u043f\u043e \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u043c \u043f\u0443\u043d\u043a\u0442\u0430\u043c \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u043f\u0440\u0435\u0434\u044b\u0434\u0443\u0449\u0438\u0445 \u043f\u0435\u0440\u0438\u043e\u0434\u043e\u0432.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-370ffad548aaf2230626dffeb5be1d42 alignnone  vc_custom_1783179361148 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/naeratus-aitah-et-naeratasid.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/naeratus\/naeratus-aitah-et-naeratasid\/\" style=\"--ratio: 100 \/ 100;\" alt=\"naeratus ait\u00e4h et naeratasid Trendline Analytics\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783181836150{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">13<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0423\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0430 \u043e\u043f\u0440\u043e\u0441\u0430<\/span><\/span><\/h2>\n<h4>\u0418\u0434\u0451\u0442 \u043b\u0438 \u0440\u0435\u0447\u044c \u043e <strong>\u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u043c \u0440\u0435\u0448\u0435\u043d\u0438\u0438<\/strong> \u0434\u043b\u044f \u0441\u0431\u043e\u0440\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438\u043b\u0438 \u043e <strong>\u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u043c \u043f\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438<\/strong> \u043e\u043f\u0440\u043e\u0441\u0435 \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u043a\u0430\u043c\u043f\u0430\u043d\u0438\u0438, \u043c\u044b \u0433\u043e\u0442\u043e\u0432\u044b \u0432\u0437\u044f\u0442\u044c \u043d\u0430 \u0441\u0435\u0431\u044f \u0432\u0441\u0451 \u043f\u043e\u043b\u0438\u0433\u0440\u0430\u0444\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 (\u043d\u0430\u043a\u043b\u0435\u0439\u043a\u0438, \u0444\u043b\u0430\u0435\u0440\u044b, \u043d\u0430\u0441\u0442\u043e\u043b\u044c\u043d\u044b\u0435 \u0442\u0430\u0431\u043b\u0438\u0447\u043a\u0438, \u043f\u043e\u0441\u0442\u0435\u0440\u044b, \u044d\u043a\u0440\u0430\u043d\u043d\u044b\u0435 \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u044f \u0438 \u0442. \u0434.). \u0422\u043e \u0435\u0441\u0442\u044c \u0434\u043b\u044f \u043a\u0430\u0436\u0434\u043e\u0433\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u043c\u0435\u0441\u0442\u0430 \u043c\u044b \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u043c \u043c\u0430\u0442\u0435\u0440\u0438\u0430\u043b\u044b \u0441 \u0442\u043e\u0447\u043d\u043e \u043d\u0443\u0436\u043d\u044b\u043c \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435\u043c (\u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0439 \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u044b\u0439 QR).<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1707480742772{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-24100505ec54377d6f3c76dc4cafaea1 alignnone  vc_custom_1742630952114 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-browser-customization-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-browser-customization-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused customer cisual identity cx brandiraamat kliendikogemuse kaardistamine kogumine tagasiside\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1783181843865{margin-bottom: 20px !important;}&#187;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #999999;\">14<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0434\u0438\u0437\u0430\u0439\u043d (CVI)<\/span><\/span><\/h2>\n<h4>\u0412\u0430\u0448\u0438 \u043e\u043f\u0440\u043e\u0441\u044b \u043c\u044b \u043e\u0444\u043e\u0440\u043c\u043b\u044f\u0435\u043c \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u0431\u0440\u0435\u043d\u0434\u0431\u0443\u043a\u043e\u043c \u0412\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 (Corporate Visual Identity). \u0424\u0438\u0440\u043c\u0435\u043d\u043d\u044b\u0435 \u0446\u0432\u0435\u0442\u0430, \u0448\u0440\u0438\u0444\u0442\u044b, \u043b\u043e\u0433\u043e\u0442\u0438\u043f\u044b \u0438 \u043f\u0440\u043e\u0447\u0435\u0435 \u0412\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f \u044d\u0442\u043e\u043c\u0443 \u043e\u043f\u0440\u043e\u0441\u044b \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u044e\u0442 \u0441\u0432\u043e\u044e \u0440\u043e\u043b\u044c \u0432 \u0412\u0430\u0448\u0438\u0445 \u0446\u0435\u043b\u043e\u0441\u0442\u043d\u044b\u0445 <strong>\u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u043e\u0432\u044b\u0445 \u043f\u043b\u0430\u043d\u0430\u0445<\/strong>.<\/h4>\n<h4>\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0433\u043e \u0434\u0438\u0437\u0430\u0439\u043d\u0430 \u0432\u043a\u043b\u044e\u0447\u0435\u043d\u0430 \u0432 \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0438.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#187;][vc_column css=&#187;.vc_custom_1783194156070{margin-bottom: 30px !important;}&#187;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-53804960cbbee4050e1b76f23fcc4681 alignnone  vc_custom_1771946739461 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201200%20280&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-1200x280.png 1200w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/01\/Trendline-Analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples-2048x477.png 2048w\" loading=\"eager\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"1200\" height=\"280\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/trendline-analytics-kliendikogemuse-kaardistamine-cx-customer-experience-tagasiside-samples\/\" style=\"--ratio: 1200 \/ 280;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; full_width_row=&#187;true&#187; css=&#187;.vc_custom_1783248484889{margin-bottom: 50px !important;}&#187;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1586124981288{margin-bottom: 50px !important;}&#187;][vc_column][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">2 \u0440\u0430\u0437\u043d\u044b\u0445 \u043f\u043e \u0441\u0443\u0442\u0438 CX-\u0440\u0435\u0448\u0435\u043d\u0438\u044f<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">\u0414\u043b\u044f \u0440\u0430\u0437\u043d\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439 \u0438 \u0440\u0430\u0437\u043d\u044b\u0445 \u0446\u0435\u043b\u0435\u0439 \u043c\u043e\u0436\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0438\u043c\u0435\u043d\u043d\u043e \u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u0432 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442, \u0438\u043b\u0438 \u043e\u0431\u0430 \u0441\u0440\u0430\u0437\u0443.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1586125057578{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/6&#8243;][\/vc_column][vc_column width=&#187;2\/6&#8243; css=&#187;.vc_custom_1596922294147{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#187;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9c77e820e7c289d5c0aaceb26e31d88d alignnone  vc_custom_1771936710653 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-sale-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h4>1<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u0412 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u0437\u0430\u043a\u0430\u0437\u0430\u043d\u043d\u044b\u043c \u0438\u043d\u0442\u0435\u0440\u0432\u0430\u043b\u043e\u043c \u043c\u044b <strong>\u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c<\/strong> \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043f\u043e \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u044b\u043c \u0412\u0430\u043c\u0438 \u043a\u0430\u043d\u0430\u043b\u0430\u043c <strong>\u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435<\/strong> \u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c \u043d\u0430 \u043e\u043f\u0440\u043e\u0441.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;2\/6&#8243; css=&#187;.vc_custom_1596922299529{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #f7f7f7 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;border-radius: 20px !important;}&#187;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-77aa4502dd087bb4de5a3493915b1088 alignnone  vc_custom_1771936718712 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-sale-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-sale-100-2\/\" style=\"--ratio: 100 \/ 100;\" alt=\"customer feedback nps cx naeratus naeratame Trendline testostud cx\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h4>2<\/h4>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">\u041c\u044b \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0443\u0434\u043e\u0431\u043d\u044b\u0435 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0435 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 <strong>\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c<\/strong> \u0438\u043c\u0435\u043d\u043d\u043e \u0442\u043e\u0433\u0434\u0430, \u043a\u043e\u0433\u0434\u0430 \u043e\u043d\u0438 <strong>\u0441\u0430\u043c\u0438<\/strong> \u044d\u0442\u043e\u0433\u043e \u0445\u043e\u0442\u044f\u0442.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/2&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0412 \u043a\u0430\u043a\u043e\u0439 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0441<\/span><\/span><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\"> \u043e\u043f\u0440\u043e\u0441\u043e\u043c \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442?<\/span><\/span><\/h2>\n<h4 style=\"text-align: right;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u0417\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0451\u043d\u043d\u044b\u0439 \u043f\u0435\u0440\u0438\u043e\u0434 \u0412\u044b \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442\u0435 \u043e\u0436\u0438\u0434\u0430\u0435\u043c\u044b\u0439 \u043e\u0431\u044a\u0451\u043c \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438. \u041a\u043e\u0433\u0434\u0430 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043e\u0442 <strong>\u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0445 \u0433\u0440\u0443\u043f\u043f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043d\u043e\u0432\u044b\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043f\u0440\u043e\u0442\u0438\u0432 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0445, \u0442\u0435, \u043a\u0442\u043e \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442, \u0438 \u0442\u0435, \u043a\u0442\u043e \u043d\u0435 \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442, \u0438 \u0442. \u0434.). <\/span><\/span><\/h4>\n<h4 style=\"text-align: right;\">\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u043a\u043e\u0433\u0434\u0430 \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043d\u0430 \u043e\u043f\u0440\u043e\u0441 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u043b\u0438\u0431\u043e <strong>\u0438\u0437 \u0412\u0430\u0448\u0435\u0433\u043e \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f <\/strong>, \u043b\u0438\u0431\u043e \u043a\u043e\u0433\u0434\u0430 \u0412\u044b \u0441\u043e\u043e\u0431\u0449\u0430\u0435\u0442\u0435 \u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0442\u043e\u0440\u0435 \u043e\u043f\u0440\u043e\u0441\u0430. \u0422\u043e\u0433\u0434\u0430 \u0438\u0441\u0447\u0435\u0437\u0430\u0435\u0442 (\u043e\u0431\u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u044b\u0439) \u0441\u0442\u0440\u0430\u0445 \u043d\u0430\u0436\u0430\u0442\u044c \u043d\u0430 \u043d\u0435\u0437\u043d\u0430\u043a\u043e\u043c\u0443\u044e \u0441\u0441\u044b\u043b\u043a\u0443.<\/h4>\n<h4 style=\"text-align: right;\">\u0415\u0441\u043b\u0438 \u043f\u0438\u0441\u044c\u043c\u043e \u0438 SMS \u0434\u0430\u044e\u0442 \u043e\u043a\u043e\u043b\u043e <strong>5%<\/strong> \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u043e\u0432 (\u0438 \u043d\u0435\u0440\u0435\u0434\u043a\u043e \u0432\u043e\u0441\u043f\u0440\u0438\u043d\u0438\u043c\u0430\u044e\u0442\u0441\u044f \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u043e\u043c \u043a\u0430\u043a \u043d\u0435\u0443\u0434\u043e\u0431\u043d\u044b\u0435 \u0438 \u0440\u0430\u0437\u0434\u0440\u0430\u0436\u0430\u044e\u0449\u0438\u0435), \u0442\u043e \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u044c \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u043e\u0433\u043e \u043e\u043f\u0440\u043e\u0441\u0430 \u2014 \u043e\u043a\u043e\u043b\u043e <strong>80%<\/strong>, \u0438 \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u0432 \u043f\u0430\u043c\u044f\u0442\u0438 \u043e\u0441\u0442\u0430\u0451\u0442\u0441\u044f \u043f\u0440\u0438\u044f\u0442\u043d\u044b\u0439 \u0447\u0435\u043b\u043e\u0432\u0435\u0447\u0435\u0441\u043a\u0438\u0439 \u043a\u043e\u043d\u0442\u0430\u043a\u0442 \u0438 \u044d\u043c\u043e\u0446\u0438\u044f. \u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0442\u044c \u0441\u043a\u043e\u0440\u0435\u0435 \u0440\u0435\u0436\u0435, \u043d\u043e \u043b\u0443\u0447\u0448\u0435.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/2&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0427\u0435\u043c \u043f\u043e\u043b\u0435\u0437\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0441 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u044c\u044e \u043f\u043e \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0439 \u0438\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0435?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u0418\u0441\u0447\u0435\u0437\u0430\u0435\u0442 \u0441\u0430\u043c\u044b\u0439 \u043d\u0435\u0433\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0444\u0430\u043a\u0442\u043e\u0440 \u0441\u0444\u0435\u0440\u044b CX &#8212; \u043e\u0449\u0443\u0449\u0435\u043d\u0438\u0435 <strong>\u0441\u043f\u0430\u043c\u0430<\/strong>. \u042d\u0442\u043e \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043e\u0442\u0432\u0435\u0442 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u044b\u043c \u0438 \u043f\u0440\u043e\u0441\u0442\u044b\u043c. \u041a\u043e\u0433\u0434\u0430 \u043a\u043b\u0438\u0435\u043d\u0442 \u0447\u0443\u0432\u0441\u0442\u0432\u0443\u0435\u0442, \u0447\u0442\u043e \u0441 \u043d\u0438\u043c \u043d\u0435 \u0445\u0438\u0442\u0440\u044f\u0442 (\u0442\u043e \u0435\u0441\u0442\u044c \u043f\u043e\u0441\u043b\u0435 \u043e\u0434\u043d\u043e\u0433\u043e-\u0434\u0432\u0443\u0445 \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u043d\u0435 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u0442\u0441\u044f \u0435\u0449\u0451 10-20 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432), \u043e\u043d \u0433\u043e\u0442\u043e\u0432 \u0434\u0430\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c.<\/span><\/span><\/h4>\n<h4>\u0421 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u044b\u0445 \u0441\u0441\u044b\u043b\u043e\u043a (QR-\u043a\u043e\u0434\u043e\u0432) \u043c\u043e\u0436\u043d\u043e \u0443\u0437\u043d\u0430\u0442\u044c, \u043a \u043a\u0430\u043a\u043e\u043c\u0443 \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044e \u0438\u043b\u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0443 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0430\u044f \u043e\u0431\u0440\u0430\u0442\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c.<\/h4>\n<h4><strong>\u041c\u043e\u0442\u0438\u0432\u0438\u0440\u0443\u0435\u0442 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432<\/strong>, \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043e\u043d\u0438 \u0437\u043d\u0430\u044e\u0442, \u0447\u0442\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0432\u0441\u0435\u0433\u0434\u0430 \u043b\u0435\u0433\u043a\u043e \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0438\u043c\u0435\u043d\u043d\u0443\u044e \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c.<\/h4>\n<h4>\u041f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c, \u0447\u0442\u043e \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043d\u0435 \u0441\u043f\u0430\u043c\u044f\u0442, \u043d\u043e \u0432\u0441\u0435\u0433\u0434\u0430 \u043c\u043e\u0436\u043d\u043e \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0435\u0451 \u0432 \u0443\u0434\u043e\u0431\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_bottom=&#187;20&#8243;][vc_column][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\">\u041a\u0430\u043d\u0430\u043b\u044b \u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u0441\u0431\u043e\u0440\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0438 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438!<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-b36aeb4715abfa8e4c5f18577e368b2a alignnone  vc_custom_1735998008331 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-marked-mail-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-marked-mail-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">E-KIRI<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041c\u044b \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c \u0412\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u043f\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u0435 \u043f\u0440\u0438\u043d\u044f\u0442\u044c \u0443\u0447\u0430\u0441\u0442\u0438\u0435 \u0432 \u0437\u0430\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0438 \u0412\u0430\u0448\u0435\u0439 \u0430\u043d\u043a\u0435\u0442\u044b \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0435 Trendline.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-9cefb391ae8c565dee09a6c25f44b64e alignnone  vc_custom_1735998143403 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-phone-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">SMS<\/span><\/h3>\n<h4 style=\"text-align: center;\">\u041c\u044b \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u043c \u0412\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c SMS-\u043f\u0440\u0438\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u0435 \u0438 \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0441\u044b\u043b\u043a\u0443, \u043f\u043e \u043a\u043e\u0442\u043e\u0440\u043e\u0439 \u043e\u043d\u0438 \u043c\u043e\u0433\u0443\u0442 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043e \u0412\u0430\u0448\u0435\u043c \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0435 \u0438\u043b\u0438 \u0443\u0441\u043b\u0443\u0433\u0435.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-35a70c99e0cab7290c4fe74b00bcd376 alignnone  vc_custom_1736005296104 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-phone-bubble-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/koolitused\/icons8-phone-bubble-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">K\u00d5NE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041c\u044b \u0437\u0432\u043e\u043d\u0438\u043c \u0412\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0438 \u043e\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0435\u043c \u0438\u0445 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0439 \u0430\u043d\u043a\u0435\u0442\u044b. \u0414\u0430\u043d\u043d\u044b\u0435 \u043f\u043e\u043f\u0430\u0434\u0430\u044e\u0442 \u043f\u0440\u044f\u043c\u043e \u043d\u0430 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0443.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-a94ddb4fab54fdeb1c82c295cad110e8 alignnone  vc_custom_1736005364736 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-group-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-group-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">F2F<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041d\u0430\u0448\u0438 \u0438\u043d\u0442\u0435\u0440\u0432\u044c\u044e\u0435\u0440\u044b (\u0438\u043b\u0438 \u0412\u0430\u0448\u0438 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438) \u0431\u0435\u0441\u0435\u0434\u0443\u044e\u0442 \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e \u0441 \u0412\u0430\u0448\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0438 \u0441\u043e\u0431\u0438\u0440\u0430\u044e\u0442 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1595426206637{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7c7ba34601b8e6c68039fd0e75549b44 alignnone  vc_custom_1742631739363 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-qr-code-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-qr-code-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitluste p\u00fcsilagendus QR tagasiside andmise v\u00f5imalus kliendikogemuse CX\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">QR \u0432 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u043c \u043c\u0435\u0441\u0442\u0435<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041a\u043b\u0438\u0435\u043d\u0442\u044b \u043c\u043e\u0433\u0443\u0442 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u0432 \u0443\u0434\u043e\u0431\u043d\u044b\u0439 \u0434\u043b\u044f \u043d\u0438\u0445 \u043c\u043e\u043c\u0435\u043d\u0442. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u0437\u0430\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u043f\u043e\u0434 \u0434\u0430\u043d\u043d\u044b\u0435 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0433\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u0438\u043d\u043e\u0433\u043e \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u0430.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d38aa89734ad1df3842ecfb1d83fd49b alignnone  vc_custom_1771940513786 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/06\/kuidas-liituda.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/naeratus\/kuidas-liituda\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kuidas liituda naeratus kampaaniaga\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\">E-kirja SIGNATUUR<\/span><\/h3>\n<h4 style=\"text-align: center;\">\u041c\u044b \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0435\u043c \u0432 \u043f\u043e\u0434\u043f\u0438\u0441\u044c \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430 \u043f\u043e \u043f\u0440\u043e\u0434\u0430\u0436\u0430\u043c \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0441\u044b\u043b\u043a\u0443, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u0440\u0438\u0432\u044f\u0437\u044b\u0432\u0430\u0435\u0442 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u0438\u043c\u0435\u043d\u043d\u043e \u043a \u043d\u0435\u043c\u0443. \u041f\u0440\u0435\u043a\u0440\u0430\u0441\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0434\u043b\u044f B2B-\u0441\u043b\u0443\u0447\u0430\u0435\u0432, \u0447\u0442\u043e\u0431\u044b \u0441\u043e\u0431\u0438\u0440\u0430\u0442\u044c \u0438\u043c\u0435\u043d\u043d\u0443\u044e \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3b5fe3aba6fde12ff113a50d12641977 alignnone  vc_custom_1771939362364 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/link-voi-QR-arvel-tagasiside-CX.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/link-voi-qr-arvel-tagasiside-cx\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">KVIITUNG v\u00f5i ARVE<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041c\u044b \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0435\u043c \u0443\u043d\u0438\u043a\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0441\u044b\u043b\u043a\u0443 (\u0438\u043b\u0438 QR-\u043a\u043e\u0434) \u043d\u0430 \u0441\u0447\u0451\u0442 \u0438\u043b\u0438 \u0447\u0435\u043a \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0433\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u044f, \u0438 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0437\u0430\u043d\u043e\u0441\u044f\u0442\u0441\u044f \u043f\u043e\u0434 \u044d\u0442\u043e \u043f\u043e\u0434\u0440\u0430\u0437\u0434\u0435\u043b\u0435\u043d\u0438\u0435.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-df0c81b4cd93152d8d92d6001fd1ab4b alignnone  vc_custom_1771940526567 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/konverents-cx-trendline-tagasiside-kusimine.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/konverents-cx-trendline-tagasiside-kusimine\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"color: #333333;\">KONVERENTS<\/span><\/span><\/h3>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><span style=\"caret-color: #404040;\">\u041c\u044b \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0435\u043c QR-\u043a\u043e\u0434\u044b \u043d\u0430 \u0438\u043c\u0435\u043d\u043d\u044b\u0435 \u043a\u0430\u0440\u0442\u043e\u0447\u043a\u0438 \u0443\u0447\u0430\u0441\u0442\u043d\u0438\u043a\u043e\u0432. \u041c\u043e\u0436\u043d\u043e \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u043e \u0441\u043f\u0438\u043a\u0435\u0440\u0430\u0445, \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u0435 \u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438. \u0414\u043b\u044f \u043c\u043d\u043e\u0433\u043e\u0434\u043d\u0435\u0432\u043d\u044b\u0445 \u043c\u0435\u0440\u043e\u043f\u0440\u0438\u044f\u0442\u0438\u0439 \u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c \u043f\u043e \u0445\u043e\u0434\u0443 \u0438 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0438\u0442\u044c \u043f\u043e\u0437\u0436\u0435.<\/span><\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-ce8dcbf3843cab271731d2e2488e4c59 alignnone  vc_custom_1736005799804 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-lunch-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-lunch-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kliendik\u00fcsitlused cx tagasiside klienditeekond testostud mystery shopping\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0425\u043e\u0442\u0438\u0442\u0435 \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u0438\u0442\u044c\u0441\u044f \u0441 \u043d\u0430\u0448\u0435\u0439 \u0441\u0440\u0435\u0434\u043e\u0439 \u0441\u0431\u043e\u0440\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 <strong>\u043f\u0440\u043e\u0434\u0443\u043a\u0442<\/strong>, \u043f\u0440\u043e\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0439 \u0432\u043c\u0435\u0441\u0442\u0435 \u0441 \u0443\u0441\u043b\u0443\u0433\u043e\u0439 \u043e\u043f\u0440\u043e\u0441\u0430, \u043f\u043e \u0441\u0443\u0442\u0438 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f <strong>\u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439<\/strong>, \u0442\u043e <strong>\u0441\u043f\u043e\u0441\u043e\u0431<\/strong> \u0438 <strong>\u0441\u0442\u0438\u043b\u044c<\/strong> \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u044f \u044d\u0442\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u2014 \u043e\u0447\u0435\u043d\u044c \u0432\u0430\u0436\u043d\u044b\u0439 \u0444\u0430\u043a\u0442\u043e\u0440 \u043f\u0440\u0438 \u0432\u044b\u0431\u043e\u0440\u0435 \u043f\u043e\u0441\u0442\u0430\u0432\u0449\u0438\u043a\u0430 \u0443\u0441\u043b\u0443\u0433. \u0427\u0442\u043e\u0431\u044b \u0412\u044b \u043c\u043e\u0433\u043b\u0438 \u0442\u043e\u0447\u043d\u043e \u0443\u0432\u0438\u0434\u0435\u0442\u044c, \u0447\u0442\u043e \u043c\u044b \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u043c, \u043c\u044b \u0441 \u0440\u0430\u0434\u043e\u0441\u0442\u044c\u044e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u043c \u0434\u043e\u0441\u0442\u0443\u043f \u043a <strong>\u0434\u0435\u043c\u043e-\u0441\u0440\u0435\u0434\u0435<\/strong>, \u043f\u0440\u0435\u0434\u0437\u0430\u043f\u043e\u043b\u043d\u0435\u043d\u043d\u043e\u0439 \u043e\u0431\u0440\u0430\u0437\u0446\u0430\u043c\u0438 \u0434\u0430\u043d\u043d\u044b\u0445. \u041f\u0440\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u0438 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0430\u043c\u0438 <strong>\u043f\u0440\u043e\u0442\u0435\u0441\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c<\/strong> \u0438 \u0443\u0432\u0438\u0434\u0435\u0442\u044c \u0432 \u00ab\u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439\u00bb \u0432\u0435\u0440\u0441\u0438\u0438, \u043a\u0430\u043a \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0430\u044e\u0442\u0441\u044f \u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u043a\u0430\u043a\u0438\u0435 <strong>\u0441\u0432\u044f\u0437\u0438<\/strong> \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0439\u0442\u0438. \u041d\u0430\u0436\u043c\u0438\u0442\u0435 \u043d\u0430 \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u043d\u0443\u044e \u0437\u0434\u0435\u0441\u044c \u043a\u043d\u043e\u043f\u043a\u0443 \u00ab\u0425\u043e\u0447\u0443 &#8230;\u00bb, \u0438 \u043c\u044b \u0432\u044b\u0448\u043b\u0435\u043c \u0412\u0430\u043c \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u0434\u0435\u043c\u043e-\u0441\u0440\u0435\u0434\u0435 \u043d\u0430\u0448\u0435\u0439 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b \u043d\u0430 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#187;\u0425\u041e\u0427\u0423 \u041f\u041e\u041b\u0423\u0427\u0418\u0422\u042c \u0414\u041e\u0421\u0422\u0423\u041f&#187; style=&#187;3d&#187; color=&#187;chino&#187; size=&#187;lg&#187; align=&#187;left&#187; css=&#187;.vc_custom_1783239354410{margin-top: 50px !important;}&#187; link=&#187;url:https%3A%2F%2Ftrendline.ee%2Fkontakt%2F||target:%20_blank|&#187;][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;80&#8243; css=&#187;.vc_custom_1642705365520{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#187;1\/2&#8243;][\/vc_column][vc_column width=&#187;1\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623850071720{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-0ff118fcf3bdf513ef54dde3724eb960 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:150px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20150%20149&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-150x149.jpg 150w, https:\/\/trendline.ee\/wp-content\/uploads\/2024\/12\/qr-sample-300x298.jpg 300w\" loading=\"eager\" sizes=\"(max-width: 150px) 100vw, 150px\" width=\"150\" height=\"149\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/qr-sample-2\/\" style=\"--ratio: 150 \/ 149;\" alt=\"\" \/><\/div><\/div><\/div><span id=\"creative-link-wrap-8246\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-8246 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u041d\u0430\u0436\u043c\u0438\u0442\u0435 \u043d\u0430 \u044d\u0442\u0443 \u0441\u0441\u044b\u043b\u043a\u0443 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u041d\u0430\u0436\u043c\u0438\u0442\u0435 \u043d\u0430 \u044d\u0442\u0443 \u0441\u0441\u044b\u043b\u043a\u0443 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><strong>\u041f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u0437\u0430\u043f\u043e\u043b\u043d\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0437\u0435\u0446 \u043e\u043f\u0440\u043e\u0441\u0430<\/strong><\/span><\/h2>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u041f\u043e\u043a\u0430\u0437\u0430\u043d\u043d\u044b\u0439 \u0437\u0434\u0435\u0441\u044c QR-\u043a\u043e\u0434 \u0432\u0435\u0434\u0451\u0442 \u043a \u043e\u0431\u0440\u0430\u0437\u0446\u0443 \u0430\u043d\u043a\u0435\u0442\u044b.<\/span><\/h4>\n<h4 style=\"text-align: left;\"><span style=\"color: #404040;\">\u0412\u043e\u0439\u0434\u0438\u0442\u0435 \u0432 \u0437\u0430\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 <strong>\u043e\u0431\u0440\u0430\u0437\u0446\u0430 \u0430\u043d\u043a\u0435\u0442\u044b<\/strong> \u043b\u0438\u0431\u043e <\/span><span style=\"color: #404040;\">\u0441\u0447\u0438\u0442\u0430\u0432 QR-\u043a\u043e\u0434 \u0441\u043c\u0430\u0440\u0442-\u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u043e\u043c <\/span><span style=\"color: #404040;\">, \u043b\u0438\u0431\u043e \u043d\u0430\u0436\u043c\u0438\u0442\u0435 \u043d\u0430 \u0441\u0441\u044b\u043b\u043a\u0443, \u0435\u0441\u043b\u0438 \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u043e\u043f\u0440\u043e\u0431\u043e\u0432\u0430\u0442\u044c \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c! \u0412\u0432\u043e\u0434 \u0434\u0430\u043d\u043d\u044b\u0445 \u0430\u043d\u043e\u043d\u0438\u043c\u0435\u043d.<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1625171094188{margin-bottom: 50px !important;}&#187;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-_-kys-_-funktsioonid-1\" data-id=\"538\" id=\"SR7_538_1\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-754\" data-key=\"754\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-5\" class=\"sr7-layer\">On the exit page (\"thank you\" page) it is possible to enter a different logo or image from the home page.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-12\" class=\"sr7-layer\">In the survey header, your logo and the background color of the header. For example, the distinctive color of your business.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-17\" class=\"sr7-layer\">Possibility to unsubscribe.\nIn this case, personal invitations will no longer be sent.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-18\" class=\"sr7-layer\">You can use different types of questions in the surveys:\n- multiple choice answers\n- yes\/no\n- rating 1 - 5\n- NPS, (0-10)\n- free text<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-23\" class=\"sr7-layer\">Languages of the polls are chooseable by every user. We will enter translations during the preparation work. The person who fills the poll can do it for example in Finnish but You can read the results in English.<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_538_1-754-52\" class=\"sr7-layer\">SURVEY SAMPLE<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_538_1-1107\" data-key=\"1107\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-avaleht.png\" data-libid=\"15228\" data-lib=\"medialibrary\" alt=\"customers feedback first page\" title=\"ENG _ tel avaleht\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWF2YWxlaHQucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-kusimuste-tuubid-1.png\" data-libid=\"15219\" data-lib=\"medialibrary\" alt=\"customers feedback questionnaires\" title=\"ENG _ tel k\u00fcsimuste t\u00fc\u00fcbid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLWt1c2ltdXN0ZS10dXViaWQtMS5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/07\/ENG-_-tel-Thank-You.png\" data-libid=\"15201\" data-lib=\"medialibrary\" alt=\"customers feedback thank You\" title=\"ENG _ tel Thank You\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDcvRU5HLV8tdGVsLVRoYW5rLVlvdS5wbmc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_538_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_538_1\",el:[1000,1000,1074,576,387],type:'standard',shdw:'0',gh:[1000,1000,,,],gw:[1240,1240,1024,778,480],vpt:['-200px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_538_1\"].state=true;} else if(SR7.PMH[\"SR7_538_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_538_1\"].fn,19);}};SR7.PMH[\"SR7_538_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1643882875815{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/3&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\">\u00ab\u0421\u041f\u0410\u0421\u0418\u0411\u041e\u00bb<\/h3>\n<h4 style=\"text-align: center;\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0432\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0442\u043e\u0442 \u0436\u0435 \u043b\u043e\u0433\u043e\u0442\u0438\u043f, \u0447\u0442\u043e \u0438 \u043d\u0430 \u0433\u043b\u0430\u0432\u043d\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435, \u0438\u043b\u0438 \u0434\u0440\u0443\u0433\u043e\u0439.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/aitah-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\">\u00ab\u041e\u0422\u041f\u0418\u0421\u0410\u0422\u042c\u0421\u042f\u00bb<\/h3>\n<h4 style=\"text-align: center;\">\u0412 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u043c \u044d\u0442\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043e\u043f\u0440\u043e\u0441\u044b \u0431\u043e\u043b\u044c\u0448\u0435 \u043d\u0435 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442\u0441\u044f.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-05b9552fd724e7b0767ece3e013992a7 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/unsubscribe-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/unsubscribe-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h3 style=\"text-align: center;\">\u00ab\u0423\u0416\u0415 \u0417\u0410\u041f\u041e\u041b\u041d\u0415\u041d\u041e\u00bb<\/h3>\n<h4 style=\"text-align: center;\">\u0421\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u043e\u043f\u0440\u043e\u0441\u043e\u0432, \u0437\u0430\u043f\u043e\u043b\u043d\u044f\u0435\u043c\u044b\u0445 \u043e\u0434\u043d\u043e\u043a\u0440\u0430\u0442\u043d\u043e.<\/h4>\n<p>[\/vc_column_text]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5e64cd19bd042ecdf0e9f891a0542270 alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:300px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20300%20397&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-300x397.png 300w, https:\/\/trendline.ee\/wp-content\/uploads\/2021\/06\/aitah-leht-kliendi-tagasiside-kogumine-1-600x794.png 600w\" loading=\"eager\" sizes=\"(max-width: 300px) 100vw, 300px\" width=\"300\" height=\"397\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/aitah-leht-kliendi-tagasiside-kogumine-2\/\" style=\"--ratio: 300 \/ 397;\" alt=\"kliendi tagaside kogumine k\u00fcsitlused Trendline kasutajaliides\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#187;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243; offset=&#187;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#187;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-17331 size-full\" src=\"https:\/\/i0.wp.com\/trendline.ee\/wp-content\/uploads\/2022\/03\/icons8-timer-100.png?resize=100%2C100&#038;ssl=1\" alt=\"\" width=\"100\" height=\"100\" \/><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#187;3\/4&#8243; offset=&#187;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#187;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041f\u0430\u0443\u0437\u0430 \u043d\u0430 15 \u0441\u0435\u043a\u0443\u043d\u0434!<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">\u041f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0447\u0438\u0442\u0430\u0442\u044c \u0441\u0430\u0439\u0442 \u0434\u0430\u043b\u044c\u0448\u0435, \u0441\u0434\u0435\u043b\u0430\u0439\u0442\u0435, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, 15-\u0441\u0435\u043a\u0443\u043d\u0434\u043d\u0443\u044e \u043f\u0430\u0443\u0437\u0443 \u0438 \u043f\u0440\u0438\u043c\u0438\u0442\u0435 \u0443\u0447\u0430\u0441\u0442\u0438\u0435 \u0432 \u043a\u043e\u0440\u043e\u0442\u043a\u043e\u043c \u043e\u043f\u0440\u043e\u0441\u0435 \u0438\u0437 2 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432.<\/h4>\n<h4 style=\"text-align: left;\">\u0412 \u043a\u043e\u043d\u0446\u0435 \u043e\u043f\u0440\u043e\u0441\u0430 \u0443\u0434\u043e\u0431\u043d\u0430\u044f \u043f\u0440\u044f\u043c\u0430\u044f \u0441\u0441\u044b\u043b\u043a\u0430 \u0432\u0435\u0440\u043d\u0451\u0442 \u0412\u0430\u0441 \u043d\u0430 \u044d\u0442\u0443 \u0436\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-9254\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-9254 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/EELTOKVR\" title=\"Mida n\u00e4itab NPS ja kuidas see minu arvates arvutatakse?\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1672506676137\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u041e\u043f\u0440\u043e\u0441 ``\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 NPS, \u043f\u043e \u043c\u043e\u0435\u043c\u0443 \u043c\u043d\u0435\u043d\u0438\u044e?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u041e\u043f\u0440\u043e\u0441 ``\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 NPS, \u043f\u043e \u043c\u043e\u0435\u043c\u0443 \u043c\u043d\u0435\u043d\u0438\u044e?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; css=&#187;.vc_custom_1625927907062{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-144504dcd2131c67e52b30a967129f89 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-144504dcd2131c67e52b30a967129f89 alignnone  vc_custom_1771936737631 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-speed-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/kinnisvaramaakler\/icons8-speed-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0418\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 (NPS), \u0448\u043a\u0430\u043b\u0430 1-5 \u0438\u043b\u0438 \u0432\u0441\u0451 \u0436\u0435 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u044b \u043e\u0442\u0432\u0435\u0442\u043e\u0432 \u2014 \u043a\u0430\u043a\u043e\u0439 \u043c\u0435\u0442\u043e\u0434 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c?<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0444\u043e\u0440\u043c\u0443\u043b\u0443 NPS, \u0442\u043e \u043c\u044b \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u043c \u0435\u0451 \u0441 \u0443\u0447\u0451\u0442\u043e\u043c \u0446\u0435\u043b\u0438 \u044d\u0442\u043e\u0433\u043e \u043c\u0435\u0442\u043e\u0434\u0430. \u0422\u043e \u0435\u0441\u0442\u044c \u043c\u044b \u043d\u0435 \u00ab\u043f\u043e\u0434\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u043c \u0437\u0430\u0440\u0430\u043d\u0435\u0435\u00bb, \u043a\u0430\u043a\u0438\u0435 \u043e\u0442\u0432\u0435\u0442\u044b \u0438\u043c\u0435\u044e\u0442 \u043a\u0430\u043a\u043e\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435, \u0438 \u043d\u0435 \u043f\u0440\u0438\u043c\u0435\u043d\u044f\u0435\u043c \u0444\u043e\u0440\u043c\u0443\u043b\u0443 NPS \u043a \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u043a\u0430\u043c \u0434\u0440\u0443\u0433\u0438\u0445 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043e\u043d\u0430 \u043d\u0435 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430. \u041c\u044b \u043f\u043e\u043d\u0438\u043c\u0430\u0435\u043c, \u0447\u0442\u043e \u0438\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0432\u043e\u043f\u0440\u043e\u0441 \u043e\u0431 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u2014 \u0440\u0430\u0437\u043d\u044b\u0435 \u043f\u043e\u043d\u044f\u0442\u0438\u044f. \u041d\u0430 \u043d\u0430\u0448\u0435\u0439 \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u0435 \u043c\u044b \u0432\u0438\u0437\u0443\u0430\u043b\u044c\u043d\u043e \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0430\u0435\u043c, \u043f\u043e\u043c\u0438\u043c\u043e \u0438\u0442\u043e\u0433\u043e\u0432\u043e\u0433\u043e \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f, \u0440\u0430\u0441\u0441\u0447\u0438\u0442\u0430\u043d\u043d\u043e\u0433\u043e \u043f\u043e \u0444\u043e\u0440\u043c\u0443\u043b\u0435 NPS, \u0442\u0430\u043a\u0436\u0435 \u043e\u0431\u044a\u0451\u043c\u044b \u0442\u0435\u0445, \u043a\u0442\u043e \u0434\u0430\u043b \u0440\u0430\u0437\u043d\u044b\u0435 \u043e\u0446\u0435\u043d\u043a\u0438. \u0422\u0430\u043a \u0412\u044b \u0432\u0438\u0434\u0438\u0442\u0435, \u043a\u0430\u043a\u0438\u0435 \u043c\u043d\u0435\u043d\u0438\u044f \u0434\u043e\u043c\u0438\u043d\u0438\u0440\u0443\u044e\u0442, \u0438 \u0435\u0441\u043b\u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043e\u0446\u0435\u043d\u043e\u043a 7 \u0438 8 \u043e\u0447\u0435\u043d\u044c \u043c\u043d\u043e\u0433\u043e, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0447\u0443\u0432\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u0441\u0435\u0431\u044f \u0441\u043f\u043e\u043a\u043e\u0439\u043d\u043e.<\/h4>\n<h4 style=\"text-align: left;\">\u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f \u0438\u043d\u0442\u0435\u0440\u0430\u043a\u0442\u0438\u0432\u043d\u044b\u043c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c \u043f\u043b\u0430\u0442\u0444\u043e\u0440\u043c\u044b Trendline \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c <a href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\">\u0438\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438<\/a> \u043f\u043e \u0440\u0430\u0437\u043d\u044b\u043c \u0433\u0440\u0443\u043f\u043f\u0430\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0440\u0435\u0433\u0438\u043e\u043d\u0430\u043c \u0438 \u0442. \u0434. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0443\u0432\u0438\u0434\u0435\u0442\u044c, \u0447\u0442\u043e \u0434\u0443\u043c\u0430\u0435\u0442 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0439 \u043a\u043b\u0438\u0435\u043d\u0442 \u043f\u0440\u043e\u0442\u0438\u0432 \u043d\u043e\u0432\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0442. \u0434.<\/h4>\n<h4 style=\"text-align: left;\">\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 <a href=\"https:\/\/trendline.ee\/milline-oli-2025-aasta-nps\/\">\u0432\u043e\u043f\u0440\u043e\u0441 \u043e\u0431 \u0438\u043d\u0434\u0435\u043a\u0441\u0435 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438<\/a> (\u0432 \u0441\u0438\u043b\u0443 \u0435\u0433\u043e \u043f\u0440\u0438\u0440\u043e\u0434\u044b \u0438 \u0444\u043e\u0440\u043c\u0443\u043b\u044b) \u043d\u0435\u0441\u043e\u043c\u043d\u0435\u043d\u043d\u043e \u0443\u043c\u0435\u0441\u0442\u0435\u043d \u043d\u0435 \u0432\u0435\u0437\u0434\u0435 \u0438 \u0447\u0430\u0441\u0442\u043e \u043d\u0435 \u0434\u0430\u0451\u0442 \u0447\u0451\u0442\u043a\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0434\u043b\u044f \u0432\u044b\u0432\u043e\u0434\u043e\u0432, \u043c\u044b \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u043f\u0440\u043e\u0434\u0443\u043c\u0430\u0442\u044c \u0444\u043e\u043a\u0443\u0441 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043d\u0430 \u044d\u0442\u0430\u043f\u0435 \u043f\u043e\u0434\u0433\u043e\u0442\u043e\u0432\u043a\u0438 \u0438 \u0437\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442 \u044f\u0441\u043d\u043e \u0438\u0445 \u043f\u043e\u043d\u0438\u043c\u0430\u043b.<\/h4>\n<h4 style=\"text-align: left;\">\u041d\u0430\u0448 \u043e\u043f\u044b\u0442 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442, \u0447\u0442\u043e \u043d\u0435\u0440\u0435\u0434\u043a\u043e <strong>\u043e\u0446\u0435\u043d\u043a\u0430 \u043f\u043e \u0448\u043a\u0430\u043b\u0435 1-5 \u0433\u043e\u0440\u0430\u0437\u0434\u043e \u043f\u0440\u043e\u0449\u0435 \u043a\u0430\u043a \u0434\u043b\u044f \u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442\u0430, \u0442\u0430\u043a \u0438 \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u043a\u0442\u043e \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0435\u0442 \u0434\u0430\u043d\u043d\u044b\u0435<\/strong>, \u0447\u0435\u043c 11-\u0431\u0430\u043b\u043b\u044c\u043d\u0430\u044f (0-10) \u0448\u043a\u0430\u043b\u0430 NPS. \u041d\u043e \u043f\u0440\u0438 \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043c\u044b \u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u0438\u0441\u0445\u043e\u0434\u0438\u043c \u0438\u0437 \u0412\u0430\u0448\u0438\u0445 \u043f\u043e\u0436\u0435\u043b\u0430\u043d\u0438\u0439 \u0438 \u0412\u0430\u0448\u0438\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439. \u0422\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438 \u043c\u044b \u0433\u043e\u0442\u043e\u0432\u044b \u043a\u043e \u0432\u0441\u0435\u043c\u0443.<\/h4>\n<h4>\u0420\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c \u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b <strong>\u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0438\u0439<\/strong> \u0438 <strong>\u0440\u0435\u0441\u043f\u043e\u043d\u0434\u0435\u043d\u0442<\/strong> <strong>\u043f\u043e\u043d\u0438\u043c\u0430\u043b\u0438 \u0432\u043e\u043f\u0440\u043e\u0441 \u043e\u0434\u0438\u043d\u0430\u043a\u043e\u0432\u043e<\/strong>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6060\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6060 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/majandus.postimees.ee\/8161516\/koolitus-ja-testostufirma-juht-eero-palm-milline-oli-2024-aasta-soovitusindeks\" title=\"Loe artiklit ja tule siis tagasi!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1735378265713\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"Postimees: ``\u041a\u0430\u043a\u0438\u043c \u0431\u044b\u043b \u0438\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0437\u0430 2024 \u0433\u043e\u0434?`` \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">Postimees: ``\u041a\u0430\u043a\u0438\u043c \u0431\u044b\u043b \u0438\u043d\u0434\u0435\u043a\u0441 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0437\u0430 2024 \u0433\u043e\u0434?`` \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span><span id=\"creative-link-wrap-7814\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-7814 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/milline-oli-2025-aasta-nps\/\" title=\"Loe artiklit ja tule siis tagasi!\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1783184796067\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u0422\u0430 \u0436\u0435 \u0441\u0442\u0430\u0442\u044c\u044f \u0432 \u043d\u0430\u0448\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u0422\u0430 \u0436\u0435 \u0441\u0442\u0430\u0442\u044c\u044f \u0432 \u043d\u0430\u0448\u0435\u043c \u0431\u043b\u043e\u0433\u0435 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;0&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1783184693726{margin-bottom: 50px !important;}&#187;][vc_column offset=&#187;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#187;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-85087ba75e2d34f7af91dd4722b122ee alignnone  vc_custom_1772011419058 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20800%20433&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-800x433.png 800w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Soovitusindeks-ei-ole-rahuloluindeks-Eero-Palm-Trendline-CX-klienditagasiside-kogumine-1600x866.png 1600w\" loading=\"eager\" sizes=\"(max-width: 800px) 100vw, 800px\" width=\"800\" height=\"433\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/soovitusindeks-ei-ole-rahuloluindeks-eero-palm-trendline-cx-klienditagasiside-kogumine\/\" style=\"--ratio: 800 \/ 433;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#187;.vc_custom_1644356119682{margin-bottom: 50px !important;}&#187;][vc_column offset=&#187;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#187;]<span id=\"creative-link-wrap-6810\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6810 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.ee\/soovitusindeks-nps-miks-ja-kuidas\/\" title=\"SOOVITUSINDEKS [NPS] \u2013 miks loodud ja kuidas kasutada?\"  class=\"ult_colorlink ult-responsive \" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u043e \u0446\u0435\u043b\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u043e\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438 NPS \u0437\u0434\u0435\u0441\u044c \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u043e\u0431\u0441\u0443\u0436\u0434\u0435\u043d\u0438\u0435 \u043e \u0446\u0435\u043b\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u043e\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438 NPS \u0437\u0434\u0435\u0441\u044c \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1644356132917{margin-bottom: 50px !important;}&#187;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8670382f44ca3cf15859f605833ecbd .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8670382f44ca3cf15859f605833ecbd alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20315&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-1000x315.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Eesti-klienditeeninduse-NPS-Trendline-avatud-kusitlus-2000x630.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"315\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/eesti-klienditeeninduse-nps-trendline-avatud-kusitlus-2\/\" style=\"--ratio: 1000 \/ 315;\" alt=\"Eesti klienditeeninduse NPS Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-8aaeaee1e0ea141aef0f8aa2a70c1871 alignnone  vc_custom_1736006974571 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-flying-star-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/koolitused\/icons8-flying-star-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"kas klient naeratas Trendline\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;&#187;]<\/p>\n<h4 style=\"text-align: left;\">\u041f\u0440\u0438\u0432\u0435\u0434\u0451\u043d\u043d\u044b\u0435 \u0432\u044b\u0448\u0435 \u0438 \u043d\u0438\u0436\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u0445\u043e\u0440\u043e\u0448\u043e \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u0440\u0430\u0437\u043d\u0438\u0446\u0443 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u043d\u044f\u0442\u0438\u044f\u043c\u0438 NPS (<strong>\u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u044f<\/strong>) \u0438 \u043e\u0446\u0435\u043d\u043a\u043e\u0439 <strong>\u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0451\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u043f\u043e \u0448\u043a\u0430\u043b\u0435 1-5. \u041e\u0431\u0430 \u0432\u043e\u043f\u0440\u043e\u0441\u0430 \u0437\u0430\u0434\u0430\u043d\u044b \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u043e\u0434\u043d\u043e\u0433\u043e \u0438 \u0442\u043e\u0433\u043e \u0436\u0435 \u043e\u043f\u0440\u043e\u0441\u0430.<br \/>\n\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c NPS (\u0444\u0435\u0432\u0440\u0430\u043b\u044c 2026) \u0441\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 <strong>-14 %<\/strong> (\u043c\u0438\u043d\u0443\u0441 14 %).<br \/>\n\u0415\u0441\u043b\u0438 \u0441\u043f\u0440\u043e\u0441\u0438\u0442\u044c \u0442\u043e \u0436\u0435 \u0441\u0430\u043c\u043e\u0435 (\u043a\u0430\u043a \u0432\u0438\u0434\u043d\u043e \u043d\u0438\u0436\u0435) \u043f\u043e \u0448\u043a\u0430\u043b\u0435 1-5 (1=0%; 2=25%; 3=50%; 4=75%; 5=100%), <strong>\u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0412\u044b \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b<\/strong>, \u0442\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u2014 <strong>62 %<\/strong>.<\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6204\" class=\"ult_main_cl ult-adjust-bottom-margin  \" >\n\t \t\t\t<span class=\"ult_cl_link_1  ult_crlink\" >\n\t\t\t\t\t<a  data-ultimate-target='#creative-link-wrap-6204 .ult_colorlink'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  href=\"https:\/\/trendline.app\/code\/NLQ6QF01\" title=\"Osale avatud ja anon\u00fc\u00fcmses k\u00fcsitluses\" target=\"_blank\" rel=\"noopener\"  class=\"ult_colorlink ult-responsive  vc_custom_1772013220751\" style=\"float:left;font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u0414\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u0441\u0432\u043e\u0451 \u043c\u043d\u0435\u043d\u0438\u0435 \u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u0414\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u0441\u0432\u043e\u0451 \u043c\u043d\u0435\u043d\u0438\u0435 \u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#187;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-f8b815b8be623f58c313e37f1aa27efe alignnone  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; width:1000px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201000%20321&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-1000x321.png 1000w, https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/Rahulolu-klienditeenindusega-Eestis-Trendline-avatud-kusitlus-2000x642.png 2000w\" loading=\"eager\" sizes=\"(max-width: 1000px) 100vw, 1000px\" width=\"1000\" height=\"321\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/rahulolu-klienditeenindusega-eestis-trendline-avatud-kusitlus\/\" style=\"--ratio: 1000 \/ 321;\" alt=\"Rahulolu klienditeenindusega Eestis Trendline avatud k\u00fcsitlus veebruar 2026 seis\" \/><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-33a3a726593627afd80611a34229c3e2 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-33a3a726593627afd80611a34229c3e2 alignnone  vc_custom_1736010479131 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-light-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-light-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;.vc_custom_1772210008968{margin-bottom: 50px !important;}&#187;]<\/p>\n<h4 style=\"text-align: left;\">\u0420\u0430\u0437\u0443\u043c\u0435\u0435\u0442\u0441\u044f, \u044d\u0442\u0438 \u0434\u0432\u0430 \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u043d\u044b\u0445 \u0437\u0434\u0435\u0441\u044c \u043f\u0440\u0438\u043c\u0435\u0440\u0430 \u2014 \u043d\u0435 \u0433\u043b\u0443\u0431\u043e\u043a\u043e\u0435 \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 <a href=\"https:\/\/trendline.ee\/mis-vaartust-loob-keskmise-teadmine\/\">\u0443\u0440\u043e\u0432\u043d\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f<\/a>. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u0441\u043e\u0442\u0435\u043d \u0430\u043d\u043e\u043d\u0438\u043c\u043d\u044b\u0445 \u043b\u044e\u0434\u0435\u0439 \u0442\u0430\u043a\u0438\u0435 \u0432\u044b\u0432\u043e\u0434\u044b \u0434\u0435\u043b\u0430\u0442\u044c \u043d\u0435\u043b\u044c\u0437\u044f. \u0421\u043a\u043e\u0440\u0435\u0435 \u0446\u0435\u043b\u044c \u044d\u0442\u043e\u0433\u043e \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0433\u043e \u043e\u043f\u0440\u043e\u0441\u0430 \u2014 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u044c, \u043a\u0430\u043a \u043e\u0434\u043d\u0438 \u0438 \u0442\u0435 \u0436\u0435 \u043b\u044e\u0434\u0438 \u043e\u0442\u0432\u0435\u0447\u0430\u044e\u0442 \u043d\u0430 \u044d\u0442\u0438 \u0434\u0432\u0430 \u0432\u043e\u043f\u0440\u043e\u0441\u0430 \u043f\u043e \u043e\u0434\u043d\u043e\u0439 \u0442\u0435\u043c\u0435 \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u043e\u0434\u043d\u043e\u0433\u043e \u043e\u043f\u0440\u043e\u0441\u0430 \u0438 \u043a\u0430\u043a \u0447\u0438\u0442\u0430\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0435. \u0421\u0430\u0439\u0442 Trendline \u043f\u043e\u0441\u0435\u0449\u0430\u044e\u0442 \u0432 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u043c \u0431\u0438\u0437\u043d\u0435\u0441-\u043a\u043b\u0438\u0435\u043d\u0442\u044b, \u0438, \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e, \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u043e\u0431\u0449\u0430\u044f \u043a\u0430\u0440\u0442\u0438\u043d\u0430 \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u0431\u043e\u043b\u0435\u0435 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043b\u0438 \u0431\u043e\u043b\u0435\u0435 \u043e\u0441\u0432\u0435\u0434\u043e\u043c\u043b\u0451\u043d\u043d\u0430\u044f.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1624979113587{margin-bottom: 50px !important;}&#187;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-color: rgba(224,77,96,0.3);border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623586602592{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-95d060b741c2141a150dd3c6b7093488 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-95d060b741c2141a150dd3c6b7093488 alignnone  vc_custom_1742631596277 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-customer-insight-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-customer-insight-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"360 tagasiside kliendikogemuse kaardistamine kogumine CX\" \/><\/div><\/div><\/div>[\/vc_column][vc_column width=&#187;3\/4&#8243;][vc_column_text css=&#187;.vc_custom_1771944790570{margin-bottom: 50px !important;}&#187;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u041e\u0431\u0440\u0430\u0442\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c 360\u00b0<\/span><\/span><\/h2>\n<h4 style=\"text-align: left;\">\u0423\u0441\u043b\u0443\u0433\u0438 Trendline \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u0412\u0430\u043c \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c 360\u00b0 \u043e\u0431\u0437\u043e\u0440 \u043a\u0430\u043a \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u0442\u0430\u043a \u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432. \u041c\u043e\u0436\u043d\u043e \u0441\u0440\u0430\u0432\u043d\u0438\u0432\u0430\u0442\u044c \u0438 <a href=\"https:\/\/trendline.ee\/kasutajaliides\/\">\u0438\u043d\u0442\u0435\u0440\u0430\u043a\u0442\u0438\u0432\u043d\u043e<\/a> \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u044b <a href=\"\/?page_id=18\">\u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438<\/a> \u043e\u0442 <strong>\u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong>, <strong>\u043a\u043e\u043b\u043b\u0435\u0433<\/strong>, <strong>\u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430<\/strong>, \u0441\u0430\u043c\u043e\u0433\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430, <strong>\u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u0430\u0443\u0434\u0438\u0442\u043e\u0440\u043e\u0432<\/strong> \u0438 <strong>\u0442\u0430\u0439\u043d\u044b\u0445 \u043f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u0435\u0439<\/strong>.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; full_width_row=&#187;true&#187; css=&#187;.vc_custom_1643882751302{margin-bottom: -50px !important;}&#187; min_height=&#187;50&#8243;][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"est-ref-uld-13\" data-id=\"485\" id=\"SR7_485_2\" class=\"rs-ov-hidden\" data-version=\"6.7.58\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1144\" data-key=\"1144\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-48\" class=\"sr7-layer\">APOLLO CINEMA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-49\" class=\"sr7-layer\">Karin Aus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1144-50\" class=\"sr7-layer\">\"We are using Trendline's customer feedback (CX) and Mystery Shopping services to support the Apollo Cinema team's service skills and to analyse the areas to develop. Trendline's services allow us to reach our customers throughout the Baltics and get valuable input. It is easy for the customer to leave feedback both via phone notification after the session and via QR code on site. Trendline platform offers to our cinema managers a convenient and clear overview of the current state of the visitor experience. We greatly appreciate Trendline's quick response and willingness to discuss service topics in depth. Cooperation with Trendline is not limited to just collecting data - they are a meaningful partner for us in developing the service. Their professionalism and flexibility make daily cooperation smooth and effective.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1127\" data-key=\"1127\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-48\" class=\"sr7-layer\">TELIA, Service Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-49\" class=\"sr7-layer\">Julia Estreich<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1127-50\" class=\"sr7-layer\">\"At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:\n\nMeasure the skills and knowledge of sales consultants.\nMonitor the progress of each employee and provide targeted feedback.\nAnalyze sales processes and identify development points.\nTrain employees personally using the results of Mystery Shopping waves.\nTrendline\u2019s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-822\" data-key=\"822\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-44\" class=\"sr7-layer\">Sandra \u0136ikute<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Marketing Project Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-822-46\" class=\"sr7-layer\">\"We, the \"Spice\" shopping center, are very satisfied with Trendline work and highly value the professionalism of the company's employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1128\" data-key=\"1128\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-48\" class=\"sr7-layer\">OMNIVA, Customer Experience and Customer Relations Quality Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-49\" class=\"sr7-layer\">Jaanika Lindre<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1128-50\" class=\"sr7-layer\">\"In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. Trendline\u2019s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Trendline\u2019s flexible solution supports our goal of providing reliable and caring service that customers can always count on.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1129\" data-key=\"1129\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-48\" class=\"sr7-layer\">SPORTLAND, Retail Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-49\" class=\"sr7-layer\">Kadri Koppel<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-1129-50\" class=\"sr7-layer\">\"At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand\u2019s identity. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline\u2019s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-634\" data-key=\"634\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-44\" class=\"sr7-layer\">Riina Eisler<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-45\" class=\"sr7-layer\">PET CITY, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-634-46\" class=\"sr7-layer\">\"We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-759\" data-key=\"759\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-48\" class=\"sr7-layer\">RAMIRENT BALTIC, General Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-49\" class=\"sr7-layer\">Heiki Onton<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-759-50\" class=\"sr7-layer\">\"Ramirent's main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. We started conducting customer service and sales trainings almost 20 years ago, we also introduced a service standard, and we check the level of the company by conducting Mystery Shopping. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-813\" data-key=\"813\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-44\" class=\"sr7-layer\">Kadri Villemson<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-45\" class=\"sr7-layer\">S\u00dcDAMEAPTEEK (Pharma Group), Service Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-813-46\" class=\"sr7-layer\">\"The goal of the \"S\u00fcdameapteek\" is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings - it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-770\" data-key=\"770\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-44\" class=\"sr7-layer\">\u2028Brit Peterson\n<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-45\" class=\"sr7-layer\">RIMI, Training Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-770-46\" class=\"sr7-layer\">\"At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-725\" data-key=\"725\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-44\" class=\"sr7-layer\">Linda Kalni\u0146a<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-45\" class=\"sr7-layer\">SPICE & SPICE HOME, Head of Marketing (2015 - 2022)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-725-46\" class=\"sr7-layer\">\"For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-769\" data-key=\"769\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-48\" class=\"sr7-layer\">CIRCLE K, Retail Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-49\" class=\"sr7-layer\">Hedi Nurme-Mc Donald<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-769-50\" class=\"sr7-layer\">\"Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-801\" data-key=\"801\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-48\" class=\"sr7-layer\">TELE2, Chief Human Resources Officer<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-49\" class=\"sr7-layer\">Helena Viiroja<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-801-50\" class=\"sr7-layer\">\"In order to become the best continuous development is necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude. \nIn 2021 (also in 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-630\" data-key=\"630\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-54\" class=\"sr7-layer\">Illi Ojavere<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-55\" class=\"sr7-layer\">TALLINK GROUP, Hotel Manager<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-630-56\" class=\"sr7-layer\">\"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-760\" data-key=\"760\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-48\" class=\"sr7-layer\">SWEDBANK, HR Director<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-49\" class=\"sr7-layer\">\u00dclle Pind<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-760-50\" class=\"sr7-layer\">\"I have experienced the high quality of  trainings by Trendline in various companies. Managers were very satisfied with Ericsson's time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-632\" data-key=\"632\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-48\" class=\"sr7-layer\">VIRU CENTER, Marketing and Communications Director \u2028(Nov 2008 - Jan 2020)<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-49\" class=\"sr7-layer\">Taivi Koitla<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-632-50\" class=\"sr7-layer\">\"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership.\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-636\" data-key=\"636\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-54\" class=\"sr7-layer\">Dimitri Demjanov<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-55\" class=\"sr7-layer\">President of Bocuse d'Or Estonia<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-636-56\" class=\"sr7-layer\">\"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!\"<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-631\" data-key=\"631\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-35\" class=\"sr7-layer\">\"The cooperation with Trendline has been going on for many good years.\nToday, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-36\" class=\"sr7-layer\">Jaan Ratnik<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-631-37\" class=\"sr7-layer\">TERVIS SPAA GROUP, General Manager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-633\" data-key=\"633\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-40\" class=\"sr7-layer\">\"Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team.\nThe trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.\"<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-41\" class=\"sr7-layer\">Helena Laus<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_485_2-633-42\" class=\"sr7-layer\">POSTIMEES GROUP, Training Mangager<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_485_2-1021\" data-key=\"1021\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/IMG_0852_copy_2.jpg\" data-libid=\"8611\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping\" title=\"IMG_0852_copy_2\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSU1HXzA4NTJfY29weV8yLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/02\/jaan-ratnik.png\" data-libid=\"2102\" alt=\"testostud testk\u00fclastused testimine Mystery Shopping\" title=\"jaan-ratnik\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMDIvamFhbi1yYXRuaWsucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/02\/Taivi-Koitla.jpg\" data-libid=\"6513\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Taivi Koitla\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDIvVGFpdmktS29pdGxhLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/04\/Helena-Laus-1x1_copy.jpg\" data-libid=\"8629\" data-lib=\"medialibrary\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Helena-Laus-1x1_copy\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDQvSGVsZW5hLUxhdXMtMXgxX2NvcHkuanBn\"\/>\n\t\t\t\t\t\t<img 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alt=\"testost testostud trendline referents Mystery Shopping standardid teenindus\" title=\"Dimitri Demjanov\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTkvMTEvRGltaXRyaS1EZW1qYW5vdi5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2017\/12\/Nelli-Nilson-pilt-e1541806587879.jpg\" data-libid=\"2893\" alt=\"testimine testostud testk\u00fclastused Mystery Shopping koolitused\" title=\"Nelli\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMTcvMTIvTmVsbGktTmlsc29uLXBpbHQtZTE1NDE4MDY1ODc4NzkuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/01\/Tiiu-Onga-_-foto.png\" data-libid=\"6386\" data-lib=\"medialibrary\" alt=\"testost testostud trendline referents Mystery Shopping\" title=\"Tiiu Onga _ foto\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDEvVGlpdS1PbmdhLV8tZm90by5wbmc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/08\/Linda-Kalnins-_-Spice.jpg\" data-libid=\"18382\" data-lib=\"medialibrary\" title=\"Linda Kalnins _ Spice\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjIvMDgvTGluZGEtS2Fsbmlucy1fLVNwaWNlLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/09\/Heiki-Onton-_-Referents-_-for-Trendline.png\" data-libid=\"15631\" data-lib=\"medialibrary\" alt=\"Heiki Onton _ reference for Trendline testostud koolitused\" title=\"Heiki Onton _ Referents _ for Trendline\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMDkvSGVpa2ktT250b24tXy1SZWZlcmVudHMtXy1mb3ItVHJlbmRsaW5lLnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2020\/09\/Ulle_Matt_referents_Trendline_Eero_Palm.jpg\" data-libid=\"11592\" data-lib=\"medialibrary\" alt=\"\u00dclle Matt referents Trendline koolitused Eero Palm\" title=\"Ulle_Matt_referents_Trendline_Eero_Palm\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjAvMDkvVWxsZV9NYXR0X3JlZmVyZW50c19UcmVuZGxpbmVfRWVyb19QYWxtLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Hedi-Nurme-MC-Donalr-_-Circle-K-_-referents-_-Trendline-_-testostud-_-mystery-shopping.png\" data-libid=\"16028\" data-lib=\"medialibrary\" alt=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" title=\"Hedi Nurme-MC Donalr _ Circle K _ referents _ Trendline _ testostud _ mystery shopping\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvSGVkaS1OdXJtZS1NQy1Eb25hbHItXy1DaXJjbGUtSy1fLXJlZmVyZW50cy1fLVRyZW5kbGluZS1fLXRlc3Rvc3R1ZC1fLW15c3Rlcnktc2hvcHBpbmcucG5n\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/11\/Brit-Peterson-Trendline-tagasiside-testostud-koolitused-teenindusstandardid-kliendikusitlused.jpg\" data-libid=\"16019\" data-lib=\"medialibrary\" alt=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" title=\"Brit Peterson Trendline tagasiside testostud koolitused teenindusstandardid kliendik\u00fcsitlused\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTEvQnJpdC1QZXRlcnNvbi1UcmVuZGxpbmUtdGFnYXNpc2lkZS10ZXN0b3N0dWQta29vbGl0dXNlZC10ZWVuaW5kdXNzdGFuZGFyZGlkLWtsaWVuZGlrdXNpdGx1c2VkLmpwZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2023\/07\/Screenshot-2023-07-06-at-14.28.48.png\" data-libid=\"19991\" data-lib=\"medialibrary\" title=\"Screenshot 2023-07-06 at 14.28.48\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDcvU2NyZWVuc2hvdC0yMDIzLTA3LTA2LWF0LTE0LjI4LjQ4LnBuZw==\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2021\/12\/Brigitta-Kippak-_-Ivo-Nikkolo-_-Trendline-referents-koolitused-testostud-oppevideod-teenindusstandardid-scaled.jpg\" data-libid=\"16308\" data-lib=\"medialibrary\" title=\"Brigitta Kippak _ Ivo Nikkolo _ Trendline referents koolitused testostud \u00f5ppevideod teenindusstandardid\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjEvMTIvQnJpZ2l0dGEtS2lwcGFrLV8tSXZvLU5pa2tvbG8tXy1UcmVuZGxpbmUtcmVmZXJlbnRzLWtvb2xpdHVzZWQtdGVzdG9zdHVkLW9wcGV2aWRlb2QtdGVlbmluZHVzc3RhbmRhcmRpZC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2022\/11\/Kadri-Villemson-_-Sudameapteek-_-Trendline-referents-testostud-koolitused-oppevideod.jpg\" data-libid=\"18894\" data-lib=\"medialibrary\" alt=\"Kadri Villemson _ S\u00fcdameapteek _ 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title=\"Sandra_Kikute_Spice_Shopping_Centre\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjMvMDYvU2FuZHJhX0tpa3V0ZV9TcGljZV9TaG9wcGluZ19DZW50cmUuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Julia-Estreich-referents-Telia-Trendline-Analytics-testostud-koolitused-2024-scaled.jpg\" data-libid=\"21993\" data-lib=\"medialibrary\" alt=\"Julia Estreich Telia Eesti referents reference Trendline Analytics testostud mystery shopping trainings\" title=\"Julia Estreich referents Telia Trendline Analytics testostud koolitused 2024\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSnVsaWEtRXN0cmVpY2gtcmVmZXJlbnRzLVRlbGlhLVRyZW5kbGluZS1BbmFseXRpY3MtdGVzdG9zdHVkLWtvb2xpdHVzZWQtMjAyNC1zY2FsZWQuanBn\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Jaanika-Lindre-Omniva-Trendline-Analytics-referents-testostud-e1728635192215.jpg\" data-libid=\"21937\" data-lib=\"medialibrary\" alt=\"Jaanika Lindre tagasiside referents Trendline analytics testostud\" title=\"Jaanika Lindre Omniva Trendline Analytics referents testostud\" width=\"0\" height=\"0\" data-dbsrc=\"Ly90cmVuZGxpbmUuZWUvd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTAvSmFhbmlrYS1MaW5kcmUtT21uaXZhLVRyZW5kbGluZS1BbmFseXRpY3MtcmVmZXJlbnRzLXRlc3Rvc3R1ZC1lMTcyODYzNTE5MjIxNS5qcGc=\"\/>\n\t\t\t\t\t\t<img data-src=\"\/\/trendline.ee\/wp-content\/uploads\/2024\/10\/Kadri-Koppel-Sportland-referents-tagasiside-Trendline-Analytics-testostud-klienditagasiside-siseaudit-CX-teenusele.jpeg\" data-libid=\"21949\" data-lib=\"medialibrary\" alt=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" title=\"Kadri Koppel Sportland referents tagasiside Trendline Analytics testostud klienditagasiside siseaudit CX teenusele\" width=\"0\" height=\"0\" 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ult-responsive  vc_custom_1783238869980\" style=\"font-weight:normal;color:#e04d60; \"  data-textcolor=\"#e04d60\" data-texthover=\"#333333\"data-style=\"Style_1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span data-hover=\"\u0411\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0430\u044f \u043e\u0431\u0440\u0430\u0442\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c \u0437\u0434\u0435\u0441\u044c \u203a\" style=\"color:#e04d60;;;\" class=\"ult_btn10_span   \">\u0411\u043e\u043b\u0435\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0430\u044f \u043e\u0431\u0440\u0430\u0442\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c \u0437\u0434\u0435\u0441\u044c \u203a<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t<\/span>[\/vc_column][\/vc_row][vc_row margin_top=&#187;100&#8243; margin_bottom=&#187;50&#8243; css=&#187;.vc_custom_1623867498774{margin-bottom: 50px !important;}&#187;][vc_column width=&#187;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3691b1b94d0f1f352bac195e213fd3c9 alignnone  vc_custom_1736085076721 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-meeting-100-copy.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostud\/icons8-meeting-100-copy\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;&#187;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0432\u0441\u0442\u0440\u0435\u0442\u0438\u043c\u0441\u044f!?<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\">\u0421 \u0443\u0434\u043e\u0432\u043e\u043b\u044c\u0441\u0442\u0432\u0438\u0435\u043c \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0438\u043c \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 Trendline \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438 \u0441\u0431\u043e\u0440\u0430 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u041f\u0440\u043e\u0432\u0435\u0434\u0451\u043c \u0434\u0435\u043c\u043e \u0443\u0441\u043b\u0443\u0433 \u043b\u0438\u0431\u043e \u0432 \u0412\u0430\u0448\u0435\u043c \u043e\u0444\u0438\u0441\u0435, \u043b\u0438\u0431\u043e \u043d\u0430 \u0432\u0438\u0434\u0435\u043e\u0432\u0441\u0442\u0440\u0435\u0447\u0435.<br \/>\n<\/span><\/h4>\n<p>[\/vc_column_text][vc_btn title=&#187;\u0425\u041e\u0427\u0423 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0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-2aa1da50a56a3e8d5f91cadf64d60fe3 alignnone  vc_custom_1771248170902 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20100%20100&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/02\/icons8-laurel-wreath-100-25.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/testostude-kvaliteet-kuidas-hinnata\/icons8-laurel-wreath-100-25\/\" style=\"--ratio: 100 \/ 100;\" alt=\"\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1771322687192{margin-right: 40px !important;margin-left: 40px !important;}&#187;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"caret-color: #e04d60;\">Trendline \u0441 2002 \u0433\u043e\u0434\u0430<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"> <a href=\"https:\/\/trendline.ee\/koolitused\/teeninduskoolitus\/\">\u041e\u0431\u0443\u0447\u0430\u044e\u0449\u0430\u044f<\/a> \u0438 \u0437\u0430\u043d\u0438\u043c\u0430\u044e\u0449\u0430\u044f\u0441\u044f \u0442\u0430\u0439\u043d\u044b\u043c\u0438 \u043f\u043e\u043a\u0443\u043f\u043a\u0430\u043c\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f Trendline \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0443\u0436\u0435 \u0431\u043e\u043b\u0435\u0435 25 \u043b\u0435\u0442. \u041e\u043f\u044b\u0442 \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u0442 \u0441 \u043e\u043f\u044b\u0442\u043e\u043c!<\/span><\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243;][vc_column width=&#187;1\/4&#8243;][\/vc_column][vc_column width=&#187;1\/2&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-c39015b27c379228d6678126699faacb.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: 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data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2025\/01\/icons8-drink-to-go-100.png 100w\" loading=\"eager\" sizes=\"(max-width: 100px) 100vw, 100px\" width=\"100\" height=\"100\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/kliendikogemuse-tagasiside-kogumine\/icons8-drink-to-go-100\/\" style=\"--ratio: 100 \/ 100;\" alt=\"cx kogemus kliendi arvamus trendline saame kokku demo tuleme kohale testostud mystery shopping blogilood arvamusartiklid teeninduskoolitus turunduskoolitus juhtimiskoolitus kliendikogemuse\" \/><\/div><\/div><\/div>[vc_column_text css=&#187;.vc_custom_1742630303247{margin-right: 30px !important;margin-left: 30px !important;}&#187;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #e04d60;\"><span style=\"caret-color: #e04d60;\">\u0427\u0438\u0442\u0430\u0439\u0442\u0435 \u0431\u043b\u043e\u0433 Trendline!<\/span><\/span><\/h2>\n<h4 style=\"text-align: center;\"><span style=\"color: #404040;\"><a href=\"https:\/\/www.kaubandus.ee\/uudised\/2024\/06\/07\/ka-tootajal-on-nagemis-kuulmis-ja-haistmismeel\">\u041c\u043d\u0435\u043d\u0438\u044f<\/a> \u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 <a href=\"https:\/\/www.facebook.com\/Trendline.Analytics\">\u0441\u0442\u0430\u0442\u044c\u0438<\/a>, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0445\u043e\u0440\u043e\u0448\u043e \u0440\u0430\u0441\u043a\u0440\u044b\u0432\u0430\u044e\u0442 \u043d\u0430\u0448\u0435 <a href=\"https:\/\/trendline.ee\/testost-keskustes-miks-ja-kuidas\/\">\u0432\u0438\u0434\u0435\u043d\u0438\u0435<\/a>, \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 <a href=\"https:\/\/trendline.ee\/premeeri-panust-mitte-tulemust\/\">\u0430\u043a\u0446\u0435\u043d\u0442\u044b<\/a>.<\/span><\/h4>\n<p>[\/vc_column_text]<span id=\"creative-link-wrap-6222\" class=\"ult_main_cl ult-adjust-bottom-margin  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.post-details {\n    margin: 5px 0 10px;\n  }\n  #page .blog-shortcode.blog-masonry-shortcode-id-c80f51c6062eecc6bfd74982151b9870 .post-details.details-type-link {\n    margin-bottom: 2px;\n  }\n}<\/style><div class=\"blog-shortcode blog-masonry-shortcode-id-c80f51c6062eecc6bfd74982151b9870 mode-masonry classic-layout-list jquery-filter meta-info-off enable-bg-rollover dt-icon-bg-off resize-by-browser-width loading-effect-none description-under-image \" data-padding=\"10px\" data-cur-page=\"1\" data-post-limit=\"-1\" data-pagination-mode=\"none\" data-desktop-columns-num=\"4\" data-v-tablet-columns-num=\"2\" data-h-tablet-columns-num=\"4\" data-phone-columns-num=\"1\" data-width=\"0px\" data-columns=\"0\"><div class=\"iso-container\" ><div class=\"visible wf-cell iso-item\" data-post-id=\"29699\" data-date=\"2025-02-10T01:20:00+03:00\" data-name=\"Testostude KVALITEET - kuidas seda tagada?\"><article class=\"post project-odd visible post-29699 type-post status-publish format-standard has-post-thumbnail hentry category-avaleht category-top-2 category-top-loetud category-82 tag-meie-naeratame tag-testostud tag-trendline category-153 category-154 category-155\" data-name=\"Testostude KVALITEET &#8212; kuidas seda tagada?\" data-date=\"2025-02-10T01:20:00+03:00\">\n\n<div class=\"post-thumbnail-wrap\">\n\t<div class=\"post-thumbnail\">\n\t\t\n\t\t\n\t\t<a href=\"https:\/\/trendline.ee\/ru\/testostude-kvaliteet-kuidas-hinnata\/\" class=\"post-thumbnail-rollover layzr-bg layzr-bg\" ><img decoding=\"async\" class=\"iso-lazy-load preload-me iso-lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20768%20768&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1-768x768.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1-768x768.png 768w, https:\/\/trendline.ee\/wp-content\/uploads\/2019\/12\/ravimid-1.png 1000w\" loading=\"eager\" style=\"--ratio: 768 \/ 768\" sizes=\"(max-width: 768px) 100vw, 768px\" alt=\"testostud\" title=\"ravimid\" width=\"768\" height=\"768\"  \/><\/a>\t<\/div>\n<\/div>\n\n\n<div class=\"post-entry-content\">\n\n\t<h3 class=\"entry-title\">\n\t\t<a href=\"https:\/\/trendline.ee\/ru\/testostude-kvaliteet-kuidas-hinnata\/\" title=\"Testostude KVALITEET &#8212; kuidas seda tagada?\" rel=\"bookmark\">Testostude KVALITEET &#8212; kuidas seda tagada?<\/a>\n\t<\/h3>\n\n\t\n\t<div class=\"entry-excerpt\"><p>Testostude kvaliteet &#8212; kuidas seda m\u00f5\u00f5ta? Miks on see nii oluline? Testostude tulemuste p\u00f5hjal pannakse ju paika edaspidised tegevuskavad \u2013 m\u00e4\u00e4ratakse \u201cravi\u201d. Kuidas hinnata arsti kvaliteeti? Selle taset, kes ravimit m\u00e4\u00e4rab (soovitab)? Artikkel toob muuhulgas&hellip;<\/p>\n<\/div>\n\t\n<a href=\"https:\/\/trendline.ee\/ru\/testostude-kvaliteet-kuidas-hinnata\/\" class=\"post-details details-type-link\" aria-label=\"Read more about Testostude KVALITEET &#8212; kuidas seda tagada?\">\u0427\u0438\u0442\u0430\u0442\u044c \u0441\u0442\u0430\u0442\u044c\u044e<i class=\"dt-icon-the7-arrow-03\" aria-hidden=\"true\"><\/i><\/a>\n\n<\/div><\/article><\/div><\/div><!-- iso-container|iso-grid --><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;50&#8243; margin_bottom=&#187;50&#8243; full_width_row=&#187;true&#187; css=&#187;.vc_custom_1771939839105{margin-bottom: 50px !important;}&#187;][vc_column]<div class=\"hr-thin style-line\" style=\"width: 100%;border-top-width: 6px;\"><\/div>[\/vc_column][\/vc_row][vc_row css=&#187;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#187;][vc_column][vc_column_text css=&#187;.vc_custom_1778519937064{margin-bottom: 0px !important;}&#187;]<\/p>\n<blockquote>\n<h3 style=\"text-align: center;\"><span style=\"color: #333333;\"><span style=\"color: #e04d60;\">\u041c\u042b \u0423\u041b\u042b\u0411\u0410\u0415\u041c\u0421\u042f<\/span>\u239f\u0418\u043d\u0438\u0446\u0438\u0430\u0442\u0438\u0432\u0430, \u043c\u044f\u0433\u043a\u043e \u043f\u043e\u0434\u0442\u0430\u043b\u043a\u0438\u0432\u0430\u044e\u0449\u0430\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432<\/span><\/h3>\n<\/blockquote>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#187;.vc_custom_1612639263858{margin-bottom: 50px !important;}&#187;][vc_column]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-4c054f9c99af479dff9a168b3e92d028 alignnone  vc_custom_1778504998980 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><a href=\"https:\/\/trendline.ee\/meie-naeratame\/\" class=\" layzr-bg rollover\" style=\"\" aria-label=\"Image\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%202560%20504&#39;%2F%3E\" data-src=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png\" data-srcset=\"https:\/\/trendline.ee\/wp-content\/uploads\/2026\/05\/Meie-naeratame-naerata-Sina-ka-_-algatuse-eesmark-scaled.png 2560w\" loading=\"eager\" style=\"--ratio: 2560 \/ 504\" sizes=\"(max-width: 1200px) 100vw, 1200px\" width=\"2560\" height=\"504\"  data-dt-location=\"https:\/\/trendline.ee\/ru\/avaleht\/meie-naeratame-naerata-sina-ka-_-algatuse-eesmark\/\" alt=\"#meienaeratame Trendline\" \/><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row margin_top=&#187;10&#8243; 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