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koolitused testostud teenindusstandardid Trendline

TIME OUT in Your Company! How to use it?

Probably You agree that time out is not just for sitting in the bench and wasting precious time. If the coach decides to use one of the few options it would be wise to set the strategics for the few next minutes coming. But if the whistle was arranged by the opposite side? 2020 time…

Kaubanduskeskus testostud. Kuidas mõõta objektiivselt teenindust keskuses, kus võib olla 200 või rohkem erinevate katgooriate üürnike esindajad?

Mystery Shopping in Shopping Centres – why and how?

How to get objective understanding of the lessees sales and service skills if in the same Shopping Center there are hundreds of stores and restaurants with very different service models? There will be a lot of disputes and arguing if the clothing stores and coffee shops are measured using the same scale. It would be…

objective subjective Mystery Shopping testostud

Customer Feedback vs Mystery Shopping

Mystery Shopping and customer’s feedback are both important but quite different things. Both are good tools but if You mix them together then You will get neither! How so? Personal opinion and well targeted measuring in service evaluation differ in the same way as professional doctor’s and neighbour’s diagnosis. What kind of Mystery Shopping is…