These references will show WHY our services are valued by many customers
We will point out here some of the references given to our services. We are happy to see that these are focusing on important DETAILS and are not just a sweet words. Please feel welcome to contact and to discuss about the cooperation options in all Baltics.
“At Telia, direct communication with the customer is the key to successful sales. To support our sales consultants to be able to offer the best service and help customers find the most suitable solutions, continuous training and development is essential. Trendline offers us the perfect solution that allows us to:
- Measure the skills and knowledge of sales consultants.
- Monitor the progress of each employee and provide targeted feedback.
- Analyze sales processes and identify development points.
- Train employees personally using the results of Mystery Shopping waves.
Trendline’s Mystery Shopping platform is simple, intuitive, pleasant and efficient. We are very pleased to have found a solution that will help us increase the competence of sales consultants and improve customer service.”
Julia Estreich
TELIA, Service Quality Manager
“We, the “Spice” shopping center, are very satisfied with Trendline work and highly value the professionalism of the company’s employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!”
Sandra Ķikute
SPICE & SPICE HOME,
Markenting Project Manager
“In recent years, Omniva has updated its retail concept and improved service standards, with the desire to offer the best service on the market. As part of this journey, Trendline has been an invaluable partner, helping us to ensure that the expectations we set for our service providers are met and exceeded. The Trendline platform provides us with an accurate and user-friendly solution that allows us to regularly evaluate the quality of service processes and employee performance. This helps us identify strengths and opportunities for improvement, while providing valuable feedback to service providers. Trendline’s Mystery Shopping service gives you the opportunity to go deep, clearly highlighting the stages where we excel and pointing out the places that can be further improved. Thanks to the cooperation, we are able to keep our customer service standards in constant development, offering every visitor a consistently top-level experience. Trendline’s flexible solution supports our goal of providing reliable and caring service that customers can always count on.”
Jaanika Lindre
OMNIVA, Customer Experience and Customer Relations Quality Manager
“At Sportland, customer service is always one of the most important areas, because customer service is an essential part of the brand’s identity. For us, this is where Trendline comes into play. Trendline has proven itself as an efficient and reliable partner, offering solutions that are both practical and easy to use. The cooperation model packaged by Trendline is flexible, allowing to effectively evaluate the service levels analyzed by it. It is important to note that Trendline is not just a passive service provider, but an active partner helping to identify the areas in need of improving. One of the biggest advantages of Trendline is that we can offer service level monitoring with the help of both Mystery Shopping and with internal audits solution. Trendline’s QR code-based customer experience collecting solution is also a very valuable tool for us, which allows us to get quickly customer-friendly and convenient feedback. Thanks to this, we can monitor what our customers are thinking and which areas need our attention. The tools they offer and theyr services have helped Sportland to keep our customer service standards in a high level and in constant progress.”
Kadri Koppel
SPORTLAND, Retail Manager
“We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics.
The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.”
Riina Eisler
PET CITY, CEO
“Together with Trendline, we have developed not only service and service standards, but also a whole training platform for all employees of the company, which also includes video materials that help new employees understand the brand and our standards. Over the course of two years, we see phenomenal returns and progress every season, both in employees’ knowledge and understanding of the importance of brands and service, as well as in mystery shopping results, which improved every time and this success story will definitely continue. Customer service and convenience are still an important priority for Ivo Nikkolo brand, and we will continue our partnership with Trendline during these changing times to further the development of our business.”
Jevgenijs Kozlovs
IVO NIKKOLO, Board member, Latvia
“In order to become the best, conscious acting and continuous development are necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude.
In 2021 (and 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.”
Helena Viiroja
TELE2, HR Manager
“Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline.”
Taivi Koitla
VIRU SHOPPING CENTRE, Marketing and Communication Director (Nov 2008 – Jan 2020)
“In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!”
Dimitri Demjanov
BOCUSE D’OR ESTONIA, President
“The goal of the “Südameapteek” is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings – it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner!”
Kadri Villemson
SÜDAMEAPTEEK (PHARMA GROUP), Service Manager
“Customer focus has been one of the most important focuses of Ivo Nikkolo’s strategy over the past year. In parallel with the brand, we have rebuilt the entire service concept, and Trendline has been an excellent partner for us on this journey. I would especially highlight the service standards training, which received excellent feedback from the participants, both in terms of organization and content. We have never received so much positive feedback about any training before – only overflowing words of praise! Trendline is an excellent cooperation partner!”
Brigitta Albertin
BALTIKA GROUP, CEO
“Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.”
Hedi Nurme-Mc Donald
CIRCLE K ESTONIA, Retail Director
“At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!”
Brit Peterson
RIMI, Training Manager
“Ramirent’s main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.”
Heiki Onton
RAMIRENT BALTIC, CEO
“The cooperation with Trendline has been going on for many good years. Today, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!”
Jaan Ratnik
TERVIS SPA GROUP, CEO
“Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team (in Estonia, Latvia and Lithuania). The trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.”
Helena Laus
POSTIMEES GROUP, Training Manager
“At Hedon Spa Hotel, we always want to offer our guests the best customer service and satisfaction. Trendline provides us with modern tools that allow us to perfectly monitor service processes and obtain measured results. Trendline’s personal and professional approach are the very reasons why we have cooperated with them for a long time!”
Romet Rahnu
HEDON SPA & HOTEL, Sales Manager
“I have experienced the high quality of trainings by Trendline in various companies. Managers were very satisfied with Ericsson’s time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.”
Ülle Pind
SWEDBANK, HR Director
“Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline’s skills and knowledge to develop service quality!”
Illi Ojavere
TALLINK HOTELS, Hotel Manager (2015 – 2020)
