These references will show what and WHY our service is valued by many customers
We will point out here some of the references given to our services. We are happy to see that these are focusing on important DETAILS and are not just a sweet words. Please feel welcome to contact and to discuss about the cooperation options in all Baltics.
“We, the “Spice” shopping center, are very satisfied with Trendline work and highly value the professionalism of the company’s employees and their contribution. Trendline is a knowledgeable and competent company in providing mystery shopper service and data analysis and reporting. Throughout our cooperation, Trendline has been able to adapt to our needs as a customer and create an appropriate and high-quality mystery shopper process. Spice shopping center definitely recommends Trendline as a good cooperation partner to others!”
Sandra Ķikute
Spice & Spice Home,
Markenting Project Manager
“In order to become the best, conscious acting and continuous development are necessary. We choose only the best cooperation partners to accompany us on this path! We started cooperation with Trendline in Mystery Shopping at the end of 2020, and we have made a very right choice! Trendline is a partner who actively thinks along, is flexible and with positive attitude.
In 2021 (and 2022 and 2023), Tele2 was recognized as the company with the best service in the field of telecommunications, we are extremely proud of it. In cooperation with Trendline, we will maintain this level and make leaps in our development to be even better at creating positive emotions in the service process.”
Helena Viiroja
Tele2, HR Manager
“Together with Trendline, we have developed not only service and service standards, but also a whole training platform for all employees of the company, which also includes video materials that help new employees understand the brand and our standards. Over the course of two years, we see phenomenal returns and progress every season, both in employees’ knowledge and understanding of the importance of brands and service, as well as in mystery shopping results, which improved every time and this success story will definitely continue. Customer service and convenience are still an important priority for Ivo Nikkolo brand, and we will continue our partnership with Trendline during these changing times to further the development of our business.”
Jevgenijs Kozlovs
Baltika Group, Board member, Latvia
“Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline.”
Taivi Koitla
Viru Shopping Centre, Marketing and Communication Director (Nov 2008 – Jan 2020)
“Ramirent’s main activity is the rental of various construction and industrial equipment, therefore a high level of customer service is important to us. Over time, we have worked with various partners and the quality has fluctuated greatly. Trendline has offered us a professional and modern approach to both training and Mystery Shopping. I recommend Trendline to all future clients.”
Heiki Onton
Ramirent Baltic, CEO
“We are striving for new heights in the field of service quality and Trendline has been our good companion on this journey. Mystery Shopping platform is exceptionally user-friendly and logical. It’s a great tool for managers because it helps them see the big picture and allows them to drill down to provide personalized feedback. An employee is motivated if he feels important and necessary for the organization. A trendy solution helps us to be closer to our employees and customers through Omniva’s values: we care and provide personal support; we are open and create new opportunities and can be trusted because everything we do is aimed at the well-being of both the client and the employee.
Biana Roosimägi
Omniva, Post Offices Manager
“In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!”
Dimitri Demjanov
Bocuse d’Or Estonia, President
“The goal of the “Südameapteek” is to offer the best pharmacy service in Estonia. Trendline is an ideal cooperation partner for us on this path because of its professional and personal approach. Convincing pharmacists as highly educated specialists of the necessity of Mystery Shopping has proven to be a good test. In cooperation with Trendline, we have succeeded because of the complex approach offered (Mystery Shopping, trainings, training videos, etc.). In particular, I would like to point out the training days, the feedback of which has been one of the best among many different trainings – it has been praised by both newly starting pharmacy managers and already experienced colleagues. I recommend Trendline as a very customer-oriented and professional partner!”
Kadri Villemson
Südameapteek (Pharma Group), Service Manager
“We were looking for a partner who could provide an innovative yet professional Mystery Shopping high quality service in all Baltics.
The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using Trendline for other service companies as well.”
Riina Eisler
Pet City, CEO
“Customer focus has been one of the most important focuses of Ivo Nikkolo’s strategy over the past year. In parallel with the brand, we have rebuilt the entire service concept, and Trendline has been an excellent partner for us on this journey. I would especially highlight the service standards training, which received excellent feedback from the participants, both in terms of organization and content. We have never received so much positive feedback about any training before – only overflowing words of praise! Trendline is an excellent cooperation partner!”
Brigitta Albertin
Baltika Grupp, CEO
“Working with Trendline is easy and efficient. Trendline understood our wishes and needs quickly, offered solutions based on our needs and was very flexible in changing the already agreed activities and schedule. I am very pleased to have found a reliable, collaborative, flexible and solution-oriented partner for Mystery Shopping. In addition they offer a great Platform that allows you clearly visualize important information.”
Hedi Nurme-Mc Donald
Circle K Estonia, Retail Director
“At Rimi, we focus on the customer and value-creating activities that make life easier for everyone. Trendline helps us in many ways in developing customer service skills. Through our cooperation, we support our customer service personnel thoughtfully and according to specific needs, so that they can perform their tasks as effortlessly and systematically as possible. This way we get better every day and feel more happy and satisfied with the work. We strongly recommend Mystery Shopping, trainings and customer surveys services of Trendline!”
Brit Peterson
Rimi, Training Manager
“We are very pleased with cooperation with Trendline Mystery Shopping service. Trendline employees are innovative and thoughtful people whose passionate attitude towards their work is reflected in customer orientation and quality assurance. Sportland uses only the best, we recommend!”
Nelli Pormeister
Sportland,
CEO
“For Spice and Spice Home Shopping Centres is important priority to offer high level customer experience. We work together with our leasees to acomplish this. We are very satisfied with an important role of Trendline offering objective and service process based Mystery Shopping. We are pleased with our cooperation. We do reccomend the Trendline Mystery Shopping services especially for their interactive Platform and customer oriented service.”
Linda Kalniņa
Spice ja Spice Home, Head of Marketing (2015-2022)
“The cooperation with Trendline has been going on for many good years. Today, Trendline is one of the strongest and best ways in the market to monitor your customer service level. As the leader and representative of a large customer service organization I recommend using the solutions offered by Trendline!”
Jaan Ratnik
Tervis Spaa Group, CEO
“Postimees Group used Trendline in a large-scale training project, which included practical trainings for the entire sales team (in Estonia, Latvia and Lithuania). The trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results.”
Helena Laus
Postimees Group, Training Manager
“At Hedon Spa Hotel, we always want to offer our guests the best customer service and satisfaction. Trendline provides us with modern tools that allow us to perfectly monitor service processes and obtain measured results. Trendline’s personal and professional approach are the very reasons why we have cooperated with them for a long time!”
Romet Rahnu
Hedon Spa & Hotel, Sales Manager
“I have experienced the high quality of trainings by Trendline in various companies. Managers were very satisfied with Ericsson’s time with the management training he conducted. Swedbank remembers the training with Trendline through multiple telephone counseling and customer service relations trainings. Our advisors and managers were satisfied with the content and quality of trainings. Eero is a trainer with long-term experience, who will definitely add value to companies with his trainings.”
Ülle Pind
Swedbank AS, HR Director
“Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline’s skills and knowledge to develop service quality!”
Illi Ojavere
Tallink Hotels, Hotel Manager (2015 – 2020)
