Measurably better!

Mystery Shopping survey internal audit platform Trendline

Mystery Shopping testostud Trendline

We evaluate and develop Customer Service Companies!

Trendline – since 2002.

testostud Trendline Mystery Shopping customer service sales process

Mystery Shopping

We measure Your staff`s service and sales skills.
We find out where the “leaks” are.

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teenindus standardid customer service sales process

Customer Service Standards

“Lets play ball!” … but based on what rules? Basketball, volleyball, football, … baseball?
We create Customer Service Standards and detailed guides according to the concept of each company and its departments.

   kliendi tagasiside kogumine ja küsitlused soovitusindeks NPS Trendline customer feedback gathering

Customer feedback gathering

Customer feedback is priced in gold. The Trendline service helps you to be constantly informed about your customers’ opinions, assessments and satisfaction levels.

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We teach new ones and make trainings for experienced ones.

Thanks to our Mystery Shopping experience (in retail, hospitality, financial and catering areas) we know exactly where the weak spots are.

Refresh Your teams!

Mystery Shopping customer service sales process

Trendline Internal Audit Tool

Our User Interface is a practical tool for midlevel managers, coaches, trainers and etc.  to make shadow observations and to analyze the progress of employees.

User Interface will analyze and show exact weak spots by company, by department and by employee.

testostud Mystery Shopping customer service sales process

Multilingual Service

Trendline Platform “speaks” and “swiches” between ENG, RUS, LAT, LIT, FIN, EST, ESP …
We like to learn new languages.

Great solution for international corporations who are operating in different Countries.

3 key factors of High Quality
Mystery Shopping

testostud Mystery Shopping customer service sales process


Thanks to the 19 years
of traning work experience we know how to focuse on relevant.

During the preparation period we make the Questionaires which are in harmony with Your Service Standards and expectations.

testostud Mystery Shopping


Our Mystery Shoppers are experienced and well trained and they offer their service exclusively to Trendline.

We rather use less different* test customers than many because in this case the experience and the ability to follow scenarios is constantly growing.

* Of course in every Mystery Shopping project we follow the minimum quantity needed for different test customers.

testostud Mystery Shopping


Developed by Trendline to meet the dynamic needs of our Customers in different regions and in different languages.

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testostud Mystery Shopping customer service sales process

We can!

More than 19 years of experience. Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.

Satisfied with our work:
Circle K, Ramirent, Ivo Nikkolo, Rimi, Tele2, Spice and Spice Home, Ericsson, Citycon Rocca al Mare, Citycon Kristiine, Viru CenterSportland, SwedbankBENUApotheka, Luminor, Europcar, Daily, Prisma,
Hedon Spaa, Tervis Spaa Group, Tallink Group, AQVA Spaa, Radisson BLU, Swissôtel Tallinn and others.

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mystery shopping service evaluation

Let’s meet!

We are happy to introduce our Mystery Shopping and our Platform and make a demo
presentation in Your office or by a video meeting.