Measurably better!

Mystery Shopping survey internal audit platform Trendline

Trendline Analytics 20 aastat kogemust - koolitused, testostud, teenindusstandardid, küsitlused mystery shopping 20 y of experience

We evaluate and develop Customer Service Companies!

Trendline – since 2002.

testostud Trendline Mystery Shopping customer service sales process

Mystery Shopping

We measure Your staff`s service and sales skills.
We find out where the “leaks” are.

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teenindus standardid customer service sales process

Customer Service Standards

“Lets play ball!” … but based on what rules? Basketball, volleyball, football, … baseball?
We create Customer Service Standards and detailed guides according to the concept of each company and its departments.

   kliendi tagasiside kogumine ja küsitlused soovitusindeks NPS Trendline customer feedback gathering

Customer feedback gathering

Customer feedback is priced in gold. The Trendline service helps you to be constantly informed about your customers’ opinions, assessments and satisfaction levels.

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koolitused trainings customer service sales process   training service evaluation


We teach new ones and make trainings for experienced ones.

Thanks to our Mystery Shopping experience (in retail, hospitality, financial and catering areas) we know exactly where the weak spots are.

Refresh Your teams!

Mystery Shopping customer service sales process

Trendline Internal Audit Tool

Our User Interface is a practical tool for midlevel managers, coaches, trainers and etc.  to make shadow observations and to analyze the progress of employees.

User Interface will analyze and show exact weak spots by company, by department and by employee.

testostud Mystery Shopping customer service sales process

Multilingual Service

Trendline Platform “speaks” and “swiches” between ENG, RUS, LAT, LIT, FIN, EST, ESP …
We like to learn new languages.

Great solution for international corporations who are operating in different Countries.

3 key factors of High Quality
Mystery Shopping

testostud Mystery Shopping customer service sales process


Thanks to the 20 years
of traning work experience we know how to focuse on relevant.

During the preparation period we make the Questionaires which are in harmony with Your Service Standards and expectations.

testostud Mystery Shopping


All of our new Mystery Shoppers will be trained during webseminar to help them to understand the goal of the service and service process. Our Mystery Shoppers provide their service exclusevely for Trendline Analytics. In all Baltic countries we use local native speaking Mystery Shoppers.

testostud Mystery Shopping


Developed by Trendline to meet the dynamic needs of our Customers in different regions and in different languages.

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Trendline Analytics 20 aastat kogemust - koolitused, testostud, teenindusstandardid, küsitlused

We can!

More than 20 years of experience. Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.

Satisfied with our work:
Circle K, Mövenpick, Ramirent, Ibis, Ivo Nikkolo, Rimi, Pet City, Tele2, Spice and Spice Home, Ericsson, Citycon Rocca al Mare, Citycon Kristiine, Viru CenterSportland, SwedbankApothekaEuropcar, Prisma,
Hedon Spaa, Tervis Spaa Group, Tallink Group, AQVA Spaa, Radisson BLU, Swissôtel and others.

Mysterey Shopping service evaluation survey trendline restart service sales

mystery shopping service evaluation

Let’s meet!

We are happy to introduce our Mystery Shopping full service and our Platform and make a demo presentation in Your office or by a video meeting.

Trendline Analytics is a member of MSPA