We evaluate and develop!
Trendline – since 2002.
Trendline Mystery Shopping
We measure Your staff`s service and sales skills.
We find out where the “leaks” are.
Objectively measureable “rules of game”.
Service templates and detailed guides according to the concept of each department.
We teach new ones and make trainings for experienced ones.
Thanks to our Mystery Shopping service (in retail, hospitality, financial and catering areas) we know exactly where the weak spots are.
Refresh Your teams!
Trendline Internal Audit Tool
Our User Interface is a practical tool for midlevel managers, couches, trainers and etc. to make shadow observations and to analyze the progress of employees.
User Interface will analyze and show exact weak spots by company, by department and by employee.
Trendline User Interface “speaks” ENG, RUS, LAT, LIT, FIN, EST, ESP …
We like to learn new languages.
Great solution for international corporations who are operating in different Countries.
3 key factors of High Quality
Thanks to the 18 years
of traning work experience we know how to focuse on relevant.
During the preparation period we make the Questionaires which are in harmony with Your Service Standards and expectations.
Our Mystery Shoppers are experienced and well trained and they offer their service exclusively to Trendline.
We rather use less different* test customers than many because in this case the experience and the ability to follow scenarios is constantly growing.
* Of course in every Mystery Shopping project we follow the minimum quantity needed for different test customers.
Developed by Trendline to meet the dynamic needs of our Customers in different regions and in different languages.