Probably You agree that time out is not just for sitting in the bench and wasting precious time. If the coach decides to use one of the few options it would be wise to set the strategics for the few next minutes coming. But if the whistle was arranged by the opposite side? 2020 time…
What are the benefits of collecting customer feedback?
Customer feedback is priced in gold. Trendline feedback gathering and survey service helps You to be constantly informed about Your customers’ opinions, assessments and satisfaction levels.
We collect it for you and display the results in our interactive, multilingual Platform.
We do not display the data collected about your company in any public database or ranking. The collected customer feedback is intended for you to draw the necessary conclusions for internal use and to improve the quality of service.
The tools we offer are designed for in-house mapping of development needs.
Customer feedback collection opportunities!
We create unique department and parameter-based links (QR codes) that you can install in any place you choose.
We send your customers an invitation via SMS and a unique link where they can give feedback about your product or service.
We will send an email invitation to your customers to participate in completing your questionnaire in the Trendline user interface.
We call your customers and interview them on the basis of an agreed questionnaire. Data directly to the user interface.
Our interviewers talk face-to-face with your customers and we map the customer feedback.
Customer feedback gathering technical options?
Before we start collecting customer feedback, we create unique codes (“doors”) that help differentiate data in our user interface based on agreed parameters.
For example, in the case of hotels, we separate which department it was (cafe, reception, room cleanliness, restaurant, spa, …). The data will be displayed to you automatically under the respective departments and on the basis of the respective questionnaire.
For example, in the case of a shopping center or retail chain, it is possible to see the data of the entire company as well as by offices, location or other categories.
It is possible to differentiate customer feedback even based on your employee or customer profile, etc.
With “smart” links, we can differentiate between feedback given on weekdays and weekends, for example.
We enter the LANGUAGE or languages of the surveys according to your wishes. If your customer enters data in, for example, Finnish or Swedish, you can view the results in English.
We can leave the “door” of each survey either open, or allow it to be answered only once.
Feel free to try it for yourself!
The four QR codes below all lead to the same sample questionnaire but from different “doors”.
Enter the SAMPLE QUESTIONNAIRE either by reading the QR code by your smart device or by clicking on the name of the corresponding region (or code image) for which region you want to try to give feedback! Data entry is anonymous.
It is interesting to analyze what, for example, the people of Saaremaa vs the people of Southern Estonia think about our weather or customer service.
What do customer feedback questionnaires look like?
In the preliminary work process, we provide suggestions on how to put together questionnaires that customers would find easy and logical to answer. The number of questions undoubtedly depends on the purpose and structure of the survey. In the Trendline interface, you can use different questionnaires for different time periods, but the data is still comparable on the same desktop.
Our system makes possible to set specific desing to mach Your corporate brand-book. We will use Your fonts, colours, logos etc. It makes the questionnaire a nice element of Your general marketing.
Option to enter the same or different logo as on the home page.
Surveys will no longer be sent to these customers.
Relevant notice in one-time respond polls.
Net Promoter Score collection
In addition to the final value calculated according to the NPS formula, we also visually display the volumes of different evaluators in our user interface. This way you can see which opinions are dominant and if, for example, there are a lot of ratings 7 and 8, then you can feel at ease.
Thanks to the interactive features of the Trendline user interface, you can analyze the net promoter score based on different customer groups, regions, etc. For example, to see what a loyal customer vs. a new customer thinks, etc.
Trendline services allow you to get a 360 ° overview of both the company and employees. It is possible to compare and interactively analyze the results of the feedback from CLIENTS, COLLEAGUES, MANAGEMENT, EMPLOYEE OF THE EMPLOYEE, INTERNAL AUDITORS and TESTERS.
Customer feedback analysis in the Trendline user interface
The Trendline user interface displays the results of customer feedback surveys, based on regions, topics, and other freely agreed parameters. We develop the user interface according to the wishes of the customers.
We are happy to introduce the possibilities of gathering customer feedback created by Trendline. We make a demo of the services either in your office or in a video conference.
Read the Trendline blog!
Opinion stories and analyzing articles that nicely describe our vision, specificity and emphases.
How to get objective understanding of the lessees sales and service skills if in the same Shopping Centre there are hundreds of stores and restaurants with very different service models? There will be a lot of disputes and arguing if the clothing stores and coffee shops are measured using the same scale. It would be…
To be a Mystery Shopper, would You like this job? We understand that good training and high motivation affects directly the quality of the final result. We will open the door with this e-mail address: firstname.lastname@example.org for those who want to contact us to inform about their readiness in all Baltic countries and in Finland.
Trendline Analytics is a member of MSPA