Customer feedback gathering technical options?
Before we start collecting customer feedback, we create unique codes (“doors”) that help differentiate data in our user interface based on agreed parameters.
For example, in the case of hotels, we separate which department it was (cafe, reception, room cleanliness, restaurant, spa, …). The data will be displayed to you automatically under the respective departments and on the basis of the respective questionnaire.
For example, in the case of a shopping center or retail chain, it is possible to see the data of the entire company as well as by offices, location or other categories.
It is possible to differentiate customer feedback even based on your employee or customer profile, etc.
With “smart” links, we can differentiate between feedback given on weekdays and weekends, for example.
We enter the LANGUAGE or languages of the surveys according to your wishes. If your customer enters data in, for example, Finnish or Swedish, you can view the results in English.
We can leave the “door” of each survey either open, or allow it to be answered only once.