Mystery Shopping – how and what?
We measure Your staff service and sales skills. You will see in a specific way what the employees are implementing of Your Companies expectacions.
Our interactive platform helps You to analyze the Mystery Shopping results by entire compnay, by areas and by departments.
For Shopping Centers there is possible to separate the collected data also according to the Categories.
We can!
More than 18 years of experience. Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.
Satisfied with our work: Viru Center, Bauhof, Sportland, Swedbank, Expert, BENU, Hawaii Express, Apotheka, Luminor, Europcar, Daily, R-Kiosk, Prisma, and others.
Targeted Mystery Shopping
In case of name-targeting we test all or chosen employees by name.
Objective and clear results. Employees see their own personal results and can learn from it. Personal feedback.
Perfect to monitor the new employees while they are in a test period.
Mystery Shopping – with purcase or without?
According to the goal with real purcase and payment or if this is not important without it.
It is possible to divide all service cases which leads to the purchase and these which remains without closing. You can find out the reasons.
What makes Us Unique?
FOCUSED MEASURING
SYSTEM
Thanks to 18 years of consulting and training experience our Mystery Shopping visits are objective and realistic.
As part of the preparation work, we create custom questionnaires based on the service- and sales process of Your company.
MOTIVATED
MYSTERY SHOPPERS
We only use experienced shoppers
that have been specially trained by us.
We prefer to use less* individual, yet competent shoppers as this allows them to gain more experience to follow the necessary scenarios.
*Of course the minimum amount of shoppers we use is determined by the nature of each specific job and the total amount of test visits.
MYSTERY SHOPPING
PLATFORM
We have and will continue
to develop our proprietary
Mystery Shopping platform
according to the needs of
our customers.
Mystery Shopping platform
In the Trendline’i interactive platform every customer can assigne what aspects to measure and what aspects of service and sales process to analyze.
Mystery Shopping and internal audit on the same dashboard.
Trendline Internal Audit Tool
Our User Interface is a practical tool for midlevel managers, couches, trainers and etc. to make shadow observations and to analyze the progress of employees.
User Interface will analyze and show exact weak spots by company, by department and by employee.
Multilingual Service
Trendline User Interface “speaks” ENG, RUS, LAT, LIT, FIN, EST, ESP …
We like to learn new languages.
Great solution for international corporations who are operating in different Countries.
Video Meeting?
We are ready to introduce our Mystery Shoping and other Services and make a demo
presentation in a video meeting.
Support
All Trendline customers have 24/7 access to our
customer support!
You can also request an introductory demo presentation after your first test period for all Your
department managers.
(EST, ENG, FIN, ESP, LAT, LIT, RUS)
