How are You doing?
We mean ... really?
What we do?
Service for Retail Chains and Shopping Centers
We measure Your staff service and sales skills. You will see in a specific way what the employees are implementing of Your Companies expectacions.
Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.
Satisfied with our work: Bauhof, Sportland, Swedbank, Expert, BENU, Hawaii Express, Apotheka, Luminor, Europcar, Daily, R-Kiosk, Prisma, and others.
More than 18 years of experience.
Targeted and with purchase / or without
According to the goal with real purcase and payment or if this is not important without it.
In case of name-targeting we test all or chosen employees by name.
Objective and clear results. Employees see their own personal results and can learn from it. Personal feedback.
It is possible to divide all service cases which leads to the purchase and these which remains without closing. You can find out the reasons.
Perfect to monitor the new employees while they are in a test period.
ASK FOR AN OFFER
Tell us a little bit about your business and we will respond with an offer.
Rent it and use to alayze Your "shadow" observations, joint visits, internal audits, etc.
Tool for B2B, Call Centers, retail companyes, hotels and ...
User Interface - tool for managers!
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Quality Mystery Shopping
Well trained test clients
Interactive user inteface
Thanks to the 17 years of training work we can focus on relevant.
Developed by Trendline to meet the needs of our customers.
3 key factors of high
Wach the video
Following animation-video (3:26) gives an overview of our user interface and walks You through it's fields of use.
Use Full Screen function below the video and click paus/play to take time to analyze the details.
Trendline™ user interface "speaks" ENG, RUS, FIN, SWE, LAT, LIT, POL, ESP, EST ... or whichever language You need.
What language do You speak?
Evaluate Your Hotel
Customer service analyze from booking call to check-out.
Wea use finnish, russian, estonian, latvian, lithuanian and english speaking test customers.
We evaluate Your Retail Company or SHOPPING CENTER.
Will show where the customer service problems are located.
Evaluation of Your
We show where the "leaks" are.
Important data as for a new ones and for experienced workers.
For Call Center
or Sales Department
Lets find out how the incoming calls are handled!
Service for all of them who are waiting for incoming calls.
More than 17 years of experience.
Ask more ...