How are You doing?
We mean ... really?
Objectively?
What we do?
Service for Retail Chains and Shopping Centers
We measure Your staff service and sales skills. You will see in a specific way what the employees are implementing of Your Companies expectacions.
We can!
Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.
Satisfied with our work: Bauhof, Sportland, Swedbank, Expert, BENU, Hawaii Express, Apotheka, Luminor, Europcar, Daily, R-Kiosk, Prisma, and others.
More than 17 years of experience.
Targeted and with purchase / or without
According to the goal with real purcase and payment or if this is not important without it.
In case of name-targeting we test all or chosen employees by name.
Objective and clear results. Employees see their own personal results and can learn from it. Personal feedback.
It is possible to divide all service cases which leads to the purchase and these which remains without closing. You can find out the reasons.
Perfect to monitor the new employees while they are in a test period.
ASK FOR AN OFFER
Tell us a little bit about your business and we will respond with an offer.
Internal Audit
Rent it and use to alayze Your "shadow" observations, joint visits, internal audits, etc.
Tool for B2B, Call Centers, retail companyes, hotels and ...
User Interface - tool for managers!
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Quality Mystery Shopping
Objective focuse
Well trained test clients
Interactive user inteface
Thanks to the 17 years of training work we can focus on relevant.
Developed by Trendline to meet the needs of our customers.
3 key factors of high
Wach the video
Following animation-video (3:26) gives an overview of our user interface and walks You through it's fields of use.
Use Full Screen function below the video and click paus/play to take time to analyze the details.
Multilingual
Trendline™ user interface "speaks" ENG, RUS, FIN, SWE, LAT, LIT, POL, ESP, EST ... or whichever language You need.
What language do You speak?
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Evaluate Your HOTEL or SPA!
From booking call to check-out
Evaluate Your SHOPPING CENTER!
We wil find out Your "red" and "green" areas
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Evaluate Your CATERING chain!
We will show You where the "leaks" are
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Evaluate Your CALL CENTER!
Lets find out how the calls are handeled!
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and develop!
More than 17 years of experience.
Ask more ...
We evaluate
