How are You doing?
We mean ... really?
Objectively?
What we do?
Service for Retail Chains and Shopping Centers
We measure Your staff service and sales skills. You will see in a specific way what the employees are implementing of Your Companies expectacions.
We can!
Lot of experience in making training, producing service standards and organizing Mystery Shopping waves.
Satisfied with our work: Bauhof, Sportland, Swedbank, Expert, BENU, Hawaii Express, Apotheka, Luminor, Europcar, Daily, R-Kiosk, Prisma, and others.
More than 18 years of experience.
Viru Center, Marketing and Communications Director (Nov 2008 - Jan 2020)
Taivi Koitla
"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership."
Shopping Center Põhjakeskus, Manager
Tiiu Onga
"The news of Trendline's service to measure the service level of Shopping Malls in a concept-based way came to us in the fall of 2019. The cooperation that has begun has been professional, and the process has been enjoyably fast and efficient. We value the partner who contributes to the common goal. We encourage you to try it out!"
Sportland, Service Manager
Nelli Nilson
"We are very pleased with cooperation with Trendline. Trendline employees are innovative and thoughtful people whose passionate attitude towards their work is reflected in customer orientation and quality assurance. Sportland uses only the best, we recommend!"
Riina Eisler
Daily, General Manager
"We were looking for a partner who could provide an innovative yet professional Mystery Shopping system. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using it for other service companies as well."
Dimitri Demjanov
President of Bocuse d'Or Estonia
"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!"
Illi Ojavere
Tallink Hotels, Hotel Manager
"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!"
"The cooperation with Trendline has been going on for many good years.
Today, Trendline is one of the strongest and best ways in the market to monitor your customer service level. I recommend using the solutions offered by Trendline!"
Jaan Ratnik
Tervis Spa Group, General Manager
"Eesti Meedia used Trendline in a large-scale training project, which included practical trainings for the entire sales team.
The trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results."
Helena Laus
Eesti Meedia AS, Training Mangager
"We have worked with Trendline quite a few times. In particular, I would highlight their ability to provide trainings that closely matches the specifics of a particular house. They can train both fresh starters and experienced sales people. And besides all this professionalism, a pleasant and friendly attitude. I strongly recommend!"
Sven-Erik Volberg
Villa Ammende, Hotel Manager
Targeted and with purchase / or without
According to the goal with real purcase and payment or if this is not important without it.
In case of name-targeting we test all or chosen employees by name.
Objective and clear results. Employees see their own personal results and can learn from it. Personal feedback.
It is possible to divide all service cases which leads to the purchase and these which remains without closing. You can find out the reasons.
Perfect to monitor the new employees while they are in a test period.
ASK FOR AN OFFER
Tell us a little bit about your business and we will respond with an offer.
Internal Audit
Rent it and use to alayze Your "shadow" observations, joint visits, internal audits, etc.
Tool for B2B, Call Centers, retail companyes, hotels and ...
User Interface - tool for managers!
Ask more ...
Quality Mystery Shopping
Objective focuse
Well trained test clients
Interactive user inteface
Thanks to the 17 years of training work we can focus on relevant.
Developed by Trendline to meet the needs of our customers.
3 key factors of high
Wach the video
Following animation-video (3:26) gives an overview of our user interface and walks You through it's fields of use.
Use Full Screen function below the video and click paus/play to take time to analyze the details.
Multilingual
Trendline™ user interface "speaks" ENG, RUS, FIN, SWE, LAT, LIT, POL, ESP, EST ... or whichever language You need.
What language do You speak?
Evaluate Your Hotel
or SPA
Customer service analyze from booking call to check-out.
Wea use finnish, russian, estonian, latvian, lithuanian and english speaking test customers.
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Mystery Shopping
for retail
We evaluate Your Retail Company or SHOPPING CENTER.
Will show where the customer service problems are located.
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Evaluation of Your
Catering chain
We show where the "leaks" are.
Important data as for a new ones and for experienced workers.
ASK MORE
For Call Center
or Sales Department
Lets find out how the incoming calls are handled!
Service for all of them who are waiting for incoming calls.
ASK MORE
