To be a Mystery Shopper, would You like this job? Recently, the number of applications to become a Trendline Mystery Shoppers has clearly increased. It is very gratifying and positive. At the same time, it is also understandable, because we offer our Mystery Shoppers about 2-3 times higher payments than some of our main competitors. We understand that this directly affects the quality of the final result, as the level of motivation of such important employees (data collectors) is much higher.
We will open the door with this e-mail address: mystery.shopper@trendline.app for those who want to contact us to inform about their readiness in all Baltic countries and in Finland.
Mystery Shopper must be with the same mindset with our vision!
We recommend three steps for everyone who wants to offer their meaningful, high-quality, honest, responsible and correct test buyer service.
Let there be fewer Mystery Shoppers yet with good training and motivated ones!
Our vision of quality Mystery Shopping is about quality, not quanity. In our view, the value is not in the database of thousands of Mystery Shoppers, each taking only a couple of visits during a year, but rather in fewer performers who are busy, skilled and increasingly experienced. In this way Mystery Shoppers also earn enough for their work and stay motivated. Of course, the minimum number of different Shoppers Mystery Customers depends on the nature of each job and is fixed during the preparation work.
Trendline has been developing Customer Service companies for more than 20 years. Thanks to this, we are able to stay in focus and when compiling questionnaires we are able to focus on measuring important details. It also makes the Mystery Shopper’s work concrete and easy.
The value in the labor market is growing
Our Mystery Shoppers does not have to be a service expert, yet an objective observers of the service situation according to a given realistic scenario. Analysis and advice is not the job of the test client. The analysis comes from an interactive platform and advice from our service professionals with years of experience.
However, we are confident that our Mystery Shoppers will eventually become service professionals. 🙂 We are confident that their value in the job market to do their main job will increase, especially when it comes to customer service. We constantly teach and guide them. They can be proud to put a “Trendline’s Mystery Shopper” in the CV. For many Companies, this is a sign of a thorough knowledge of the service process.
All Trendline Mystery Shoppers follow the MSPA (Mystery Shopping Professionals Association) Code of Ethics for test buyers.
A service audit helps to gather information, on the basis of which the development activities of real people (employees) are established. A reliable Mystery Shoppers are the basis for the objectivity of this service.
FAQ
Yes! The work areas that the Mystery Shopper wants to apply on are up to him.
Yes! The assinments are never assigned against their will, but only from the works for which the Mystery Shopper himself has applied
Fee depends on the complexity and time of the test visit. The fee for one simple test unit for a Mystery Shopper is approximately € 6 – € 9, (+ taxes). It is often possible to make 2 – 3 test visits in one hour.
All Mystery Shoppers are trained by the leader of the respective project before starting the work. Personal training takes place via electronic channels such as Zoom, WhatsApp or Skype. During the work, Mystery Shoppers can always promptly ask for instructions and additional information in case of any possible questions.
The 3 year old is very ok and also the 4 and 5 year old are still very cute. A child doesn’t interfere with this work unless he shouts loudly across the hall, “Mom (dad), are we Mystery Shoppers now?”
It depends on the nature of the test wave. Always before applying for a specific job, You know the deadline by which the job must be completed. Test waves are usually 1-3 months long.
Trendline never expects Mystery Shoppers to make purchases or tests related expense, be it retail or restaurant or hotel-spa tests. Depending on the test buyer’s wishes, we will give the reimbursable costs either in advance or after the perchases. Of course, this presupposes the knowledge and trust of the testers, but without it, how could the reports of the test buyers be taken seriously if they were not trusted?
In our platform (used by test clients), namely targeted test waves show employee work schedules as well as who has already been tested and on what date. Thus, the Mystery Shopper can choose to return to the same store to test another employee on a day when the previousely tested employee is not at work.
As the service audit questionnaires are clearly and objectively in place during the preliminary work, Mystery Shoppers do not have to invent long “stories” but make specific choices in the questionnaire, which usually takes 5-8 minutes. Of course, the test client can also write their own subjective opinions if they wish, but they do not affect the result of the test scores. (See next question).
No! Trendline, as the Mystery Shopping organizer and analyst is a service expert. Mystery Shoppers task is to fix the service situation being tested objectively and accurately according to a given questionnaire and scenario. We don’t allow test clients to ask embarrassing questions or behave unnaturally. We measure the level of customer service under normal circumstances. The purpose of testing is not to intercept employees, but to develop them.
Yes! That’s usually the case. Mystery Shoppers are not full-time workers. Test waves often have a seasonal rhythm and the volume of work in different regions depends on customers’ plans.
Trendline Analytics is a member of MSPA
