PRODUCT or BRAND based Mystery Shopping

What do we do?

Product or Brand based Mystery Shopping will measure how Your PRODUCT or BRAND is offered and presented to Your customers by your RESELLERS. We show specifically HOW your product / brand is offered and where in the line of options. We will also show You the ARGUMENTS with which competitors’ products are sold. If Your product or brand is not offered by the vendor on their own initiative, we will ask separately about Your products. You will receive information on the arguments used to promote Your product / brand.

Analysis by brand, regions, by dealers etc.

We operate throughout the BALTICS.

What BENEFIT do you receive?

With PRODUCT or BRAND focused Mystery shopping, You can get an accurate picture of the arguments what are used by resellers to sell Your products and also the arguments with what they present the products of Your competitors for the same product group. We gather realistic input for Your Product Managers, so that Your resellers can be trained according to their actual needs. Each product manager / trainer in the region will get an accurate picture of what the dealers he manages are doing or not doing (both by region and by reseller). It is also possible to measure the eficiency of the trainings and to use a success stoies in other regions.

In the Trendline Platform, Your users can analyse the various relationships and parameters that are important to You. For example, You can get an objective overview of which arguments are clear to dealers and which ones they can’t adequately present, even though you know they are unique for your product. You will get information on which arguments are presented and to what extent. You will also get an overview of the arguments that dealers generally use for competitors’ products.

We can!

Customers satisfied with our Mystery Shopping services:

Telia, Given, Omniva, Pet City, Circle K, Ivo Nikkolo, Rimi, Ramirent, Citycon Kristiine and Rocca al Mare Centres, Spice and Spice Home, Tele2, Viru Center, Sportland, Pharmacy Group and others.

Trendline special features!

FOCUS ON
SCALE

Trendline Mystery Shoppings are OBJECTIVE and REALISTIC thanks to over 20 years of training experience.

During the preparatory work, we will draw up questionnaires tailored to your brand and product.

MOTIVATED
MYSTERY SHOPPERS

Our Mystery Shoppers DO NOT OFFER their service to OTHER Mystery Shopping companies.

Trendline’s support service for Mystery Shoppers provides them with ongoing training and feedback on how to behave like a normal customer in a serviceemployee-friendly way. Our Mystery Shoppers are motivated to continuously learn and follow clear scenarios.

INTERACTIVE
INTERFACE

The interface displays the strengths and weaknesses of your product sales process in an easy-to-understand way.

We’ll display advice on how to solve bottlenecks directly in the user interface, in line with your expectations.

Multilingual Mystery Shopping service

Your user can choose the language of the Trendline Platform: EST, ENG, LAT, LIT, FIN … or any other agreed language.

This is an excellent solution for retail chains that have Mystery Shopping running simultaneously, at the same scale and synchronised across multiple Countries and want to see aggregated analytics in the language of choice at head office.

For example, you can analyse the results of Mystery Shopping visits entered in Latvian, (in LATVIA), in ESTONIAN or in ENGLISH or vice versa.

You can analyse the whole Baltic result just swiching the language in Your language.

It is possoble to learn from the same groups other areas. What works there might work also in our location?

Lets meet!

We are happy to explain the content and form of our services. We will give a demo of our services either in your office or in a video conference.
You can conveniently include decision-makers from different regions in a video conference.

Trendline Analytics is a valued and active member of MSPA