Employee satisfaction surveys

If these arguments for the employee satisfaction survey (EX – Employee Experience) service resonate with you, we would be glad to prepare a more detailed demo

We serve you across all of Europe

We offer employee satisfaction surveys as a full service (preparation, running the surveys and summaries) across the Baltics, the Nordics and everywhere in Europe. It is an excellent opportunity to measure and develop your group, an individual company, departments and branches on the same scale everywhere. Results can be analysed by individual country, by a more detailed region, or even by department.

Multilingual solution

For Trendline employee satisfaction surveys and questionnaires, you can present the questions to respondents in freely chosen languages, for example EST, ENG, LAT, LIT, FIN, RUS … or another agreed language.

An excellent solution if you have employees who speak different languages. And although the respondent enters their feedback in their chosen language, you can still view the results in your own chosen language. Free-text comments are also translated instantly.

A necessary solution when the head-office user’s native language differs from that of employees who are either in the same country or in other regions.

Tailor-made questionnaires

During the preparatory work we compile employee satisfaction survey questionnaires that take into account your company’s specific characteristics. We recommend asking questions whose answers you can actually act on. For example, in a normal situation it is not very useful to ask employees: “How satisfied are you with your current salary?”. 90% would rather answer that they would like a raise. It is better to consider a question such as: “How do you rate your pay compared with pay in the same field at similar companies?”. Options could be, for example, “The same”, “Higher” and “Don’t know”. In that case the answer gives significantly more information, and on that basis you can already plan more precise follow-up actions (communication, training).

Into our survey solution we enter either your existing questionnaire or, if you wish, we offer our template, which we can refine together during the preparation to set the right focus.

We keep the topics we ask opinions about separate from one another. You can ask, for example, for opinions about the employer, the work environment, job duties, the internal climate, management, training, and so on.

Free-text questions

Free-text answering can be requested both with standalone questions and, for example, by adding a free-text requirement alongside specific answers (for instance, in multiple-choice questions) to understand what was liked or not, or to clarify something else.

Option to export data

You can, if you wish, export all collected data (for example to Excel, when the results need to be added to other metrics). It is also possible to save all individual cases and other information in PDF form.

Regulating response frequency

In the survey solution we limit the response frequency for the same respondent. Using this function, we can prevent multiple submissions of feedback from the same respondent. We rule out the immediate repeat ratings of hyper-fans as well as of extremely dissatisfied respondents. For a fixed-period satisfaction survey we can set the repeat-response limit to the entire duration of the period; for a continuous survey, to an agreed interval (for example, once a month).

The reliability of the collected data would be clearly questionable if responses could be submitted without limit and by spamming.

Securely protected information

If you wish, we can permit access to your data only from IP addresses you specify — that is, through a “secure gateway” you define. This provides additional protection for data concerning your company. An important solution for international groups with high security requirements for the data that concerns them.

Large enterprises can log in with Azure AD or Office 365 users. This adds security, simplifies access to information, and helps keep your company’s users and their assigned permissions up to date.

A clear report once the satisfaction survey is complete

If you wish, we analyse the results after the employee satisfaction survey ends (or, for example, once a year) and summarise the key strengths, weaknesses and observations. We present comparison data and trends for the most important points. We compare with previous periods.

Corporate visual identity (CVI)

We design your surveys with dignity, in line with your company’s brand book (Corporate Visual Identity). Your company’s signature colours, fonts, logos and more. Thanks to this, the surveys play their part in building your image.

Setting up the corporate design is included in the price of the service.

360° feedback

Trendline’s services allow you to gain a 360° overview of both the company and its employees. On the same dashboard you can compare and interactively analyse the feedback results of regular customers, colleagues, management, the employee themselves, internal auditors and mystery shoppers.

Let’s meet!

We would be glad to introduce the content and format of our employee satisfaction survey service. We will run a demo of the services either at your office or in a video meeting.

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