What do we do?
With our Service Evaluation visits we map the level of Your entire service process from the first phone call inquiry to checking out from the hotel.
As our mystery shoppers we use experienced and well-trained native speakers in different countries.
What are the benefits of Service Evaluation?
Service Evaluation or Mystery Shopping surveys quickly and simply display the weak points in Your service and sales process and show You the points that need some work.
We give objective tools to department managers that can be used to further develop their employees. Test results offer an opportunity to reward the best employees based on their efforts.
We have trained, surveyed and consulted with a number of hotels.
Some of our satisfied customers:
Hedon Spaa, Tervis Spaa Grupp, Tallink Hotels Grupp, AQVA Spaa, GO Spaa, Radisson BLU, Swissôtel Tallinn, Palace Hotel, Savoy Boutique Hotel, Ammende Villa jt.
Department based Service Evaluation
We evaluate the service based on the departments and service situations that You have chosen, for example:
How are we unique?
Thanks to 18 years of consulting and training experience our Mystery Shopping and Service Evaluation visits are objective and realistic.
As part of the preparation work, we create custom questionnaires based on the service- and sales process of Your company.
We only use experienced mystery customers
that have been specially trained by us.
We prefer to use less* individual, yet competent shoppers as this allows them to gain more experience to follow the necessary scenarios.
*Of course the minimum amount of shoppers we use is determined by the nature of each specific job and the total amount of test visits.
We have and will continue
to develop our proprietary
Mystery Shopping platform
according to the needs of
Before starting with Service Evaluation, we make sure of Your expectations from Your departments and workers.
Your house, Your rules.
During the preparation period we produce objective questionnaires to measure Your companys different departments according to the actual servce template.
Trendline User Interface “speaks” ENG, RUS, LAT, LIT, FIN, EST, ESP …
We like to learn new languages.
Great solution for international corporations who are operating in different Countries.
We are ready to introduce our Service Evaluation and other Services and make a demo
presentation in a Video Meeting.
Folow us …
Welcome to folow us in our
All Trendline customers have 24/7 access to our
You can also request an introductory demo presentation after your first test period for all Your
(EST, ENG, FIN, ESP, LAT, LIT, RUS)