From the booking call to check-out
We evaluate all different departments according to the service standards of each one.
We find out the "red" areas and will show where the "leaks" are. You will also get the "green" areas to built Your employees and transmit the positive experiences.
The hotels satisfied with our services: Hedon Spa, Radisson BLU, Tallink Hotels, Swissôtel, Aqva Spa, Tervis Spa Group, Hotel Palace, GO Spa, and others.
Trendline has more than 18 years of experience in developing of hotels.
Your home, Your rules!
With nice experience and Your cooperation we put together the questionnaires that are objective and focused.
We will be guided by Your Service Standards
ROOM SERVICE CALL
WATER PARK RECEPTION
Wach the video
Following animation-video (3:26) gives an overview of our user interface and walks You through it's fields of use.
Use Full Screen function below the video and click paus/play to take time to analyze the details.
Sees the results and analysis of all company and all departments and all employees.
Sees his/her own department's data. Can enter employee-manager agreements.
Can see any time the results of all tests made to him/her. Can learn and analyze the service process 24/7.
Trendline™ user interface "speaks" ENG, RUS, FIN, SWE, LAT, LIT, POL, ESP, EST ... or whichever language You need.
What language do You speak?
Viru Center, Marketing and Communications Director (Nov 2008 - Jan 2020)
"Trendline stands out from its competitors for its thoroughness and dedication, and its readiness to adapt existing solutions to customer needs. The will to improve the field in essence and the tireless work to do it may seem elemental, but when you work with Trendline you notice a big difference. I recommend working with Trendline and look forward to seeing the new heights they will reach under Eero Palm's leadership."
Shopping Center Põhjakeskus, Manager
"The news of Trendline's service to measure the service level of Shopping Malls in a concept-based way came to us in the fall of 2019. The cooperation that has begun has been professional, and the process has been enjoyably fast and efficient. We value the partner who contributes to the common goal. We encourage you to try it out!"
Sportland, Service Manager
"We are very pleased with cooperation with Trendline. Trendline employees are innovative and thoughtful people whose passionate attitude towards their work is reflected in customer orientation and quality assurance. Sportland uses only the best, we recommend!"
Daily, General Manager
"We were looking for a partner who could provide an innovative yet professional Mystery Shopping system. The user interface provided by Trendline is very good and comprehensive, yet simple and usable for all employees. We have gained a better overview of our level of service. I definitely recommend using it for other service companies as well."
President of Bocuse d'Or Estonia
"In my opinion, excellence in service starts with fixing the concept, and from there on, there is a constant commitment to put it in practice. Gloria still works with the service standards developed and implemented by Trendline. I strongly recommend!"
Tallink Hotels, Hotel Manager
"Mystery Shopping with Trendline began in our hotels in the spring of 2018, followed by highly professional and practical training. Trendline is a strong choice for reliably measured results. Tallink Hotels strongly recommends using Trendline's skills and knowledge to develop service quality!"
"The cooperation with Trendline has been going on for many good years.
Today, Trendline is one of the strongest and best ways in the market to monitor your customer service level. I recommend using the solutions offered by Trendline!"
Tervis Spa Group, General Manager
"Eesti Meedia used Trendline in a large-scale training project, which included practical trainings for the entire sales team.
The trainings gave to the participants confidence, professional skills and motivation. We recommend Trendline with calm heart because we know that their solutions will help you achieve results."
Eesti Meedia AS, Training Mangager
"We have worked with Trendline quite a few times. In particular, I would highlight their ability to provide trainings that closely matches the specifics of a particular house. They can train both fresh starters and experienced sales people. And besides all this professionalism, a pleasant and friendly attitude. I strongly recommend!"
Villa Ammende, Hotel Manager
We are ready to give a demo of our User Interface and introduce our service and our vision of Service Evaluation process. We speake ENG, RUS, FIN, EST. Please feel free to contact and ask for details.
Rent it and use to alayze Your "shadow" observations, joint visits, internal audits, etc.
Tool for B2B, Call Centers, retail companyes, hotels and ...
User Interface - tool for managers!
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